Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

% r: t4 f7 I) a8 V% V) ASalary: $35,000.00-$42,000.00 per year
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# R, k; D- v+ @/ y4 uJob description
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( Z: h( T3 F! o, S. T2 ]9 _: M3 a& r: bRequirements:

" W& G5 ^# b( PCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
! b+ v8 X+ [" r4 kMust be detail oriented with the ability to multi-task and strong time management skills
! u5 `3 u0 e% W# qThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
/ W5 r' U) c! B2 O: ZTeamwork request - Works well with others and independently. Work needs to be done in time
* N: J  K- K4 l! G6 r/ W4 z1 Nmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
# F8 ?* e+ Z( A1 l; r# yWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

3 s; a1 i0 r, g6 O. W5 p' ?( SJob Duties:
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Order Related – Time Sensitive
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- y5 U0 ]  G5 @) zOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
9 z9 h! u; p- kCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
- H" d$ e6 Y/ i. _' d  DFollow up and report about order status
1 |' n" H4 A0 ], E- eEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
( }) G/ [) H/ x/ P4 ]! _' v4 X9 _closely.
2 r% v+ \4 H0 K7 VSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
- h& E% P# e8 A, zCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
+ o5 S/ f9 k$ |; H% P. U$ X" d1 eSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

1 ]! ]" j- _+ _) d! b) Q% Z& zRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
, ]( x% D4 S. ]* X% z9 d; {9 n9 [Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% J; t$ ~2 ]5 Y. D7 W" l# YWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
' _; L( e  J1 U9 gUpdate system with Shipping information at order level
7 j0 i2 o" j5 H; {1 i1 s2 aAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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) _- h; F0 g& Q& g: F" O; rExpected start date: ASAP
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3 g' U; d4 q) l& XPlease email your resume to info@hapetoys.com, thanks!