Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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" Q* o2 n0 m' ]/ i5 k9 A, ^Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

/ l$ q! ?5 X% FJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

2 b: ]- U! f; E+ oJob description
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Requirements:
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$ }) @" W% i2 a5 J& \$ e1 J9 HCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
8 ^$ B; @3 _6 W0 Z$ H# QMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
1 C) w% ], M3 h0 w4 A4 pExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
" Y, n" V+ f; G( jmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
* C6 T. ^( g: Y6 RStrong Excel skills is required.
Could handle high pressure work and cold calls.
7 t2 Z! N! P' ^! B$ q/ K& K* oWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
; I% Z; E5 ?$ W. d2 lstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
/ l" K" Z) |+ t) n1 HOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive

8 f9 }/ O5 v; x1 R! \Order Acknowledge by email
. y4 Z. b! m9 [( i  RPrint and Review Order Details according to guideline
. x& u8 |- j5 Y/ SCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
0 ^" x& P+ v+ H: N+ Q0 rCharge Credit Card to approve payment
8 J# ^" d! P5 ^Send orders to warehouse to process
! b& Q& D7 B4 J: ]' qCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
# t) C: B' i& N0 U5 a  n/ f/ lEnsuring the safe and timely pick-up and delivery of shipments.
: q7 e) I8 ^' [: _4 nAddressing and resolving shipment and inventory issues independently
: e% e, g# M1 ^6 x& O4 G0 j/ SReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
+ e, g; p7 J; w: l. m, Q& L4 ^4 G/ I+ \closely.
2 d3 A8 ~, u0 h6 O  ^' nSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
: E6 k1 \* F" N( o2 ~# d* cCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
, f. W& j. u1 C$ |7 PCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
  Q% @/ l; H6 ], U8 G' V, E7 s( eProcessing B to C orders and update tracking information in time manner.
+ ^- H  i. U0 _# o6 [  d$ I' zAdmin work to update forms or file reports on portal.
, _" i" Y. B2 n0 sEDI accounts related work and others as required
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* C' @& T+ X% T6 P. m$ b+ H, {4 gOthers Related:
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( c, Q. K" T5 G9 L; }Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
" m3 B) e* [2 o' R) |. h& tWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
" j2 r: G% r$ N5 H' E% UUpdate system with Shipping information at order level
# _7 t8 V8 Z0 W, u$ E4 Q, @7 [Assist Auditing’s request for Order Processing related procedures
: `& A9 \" X0 U; k8 [7 t1 a7 ECustomer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!