Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

6 {  l9 ]# E( z7 d$ g: L7 {5 tLocation: Sherwood Park, AB
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: }, X- a6 V* Z! XHiring Position: Order Processing & Admin Work Coordinator

5 K& o8 y- \9 T& OJob Types: Full-time, Permanent
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) q. q/ k/ x7 R0 _* J) A# J( S: fSalary: $35,000.00-$42,000.00 per year
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+ J3 L! W0 N/ f3 \6 `Job description

! z/ J1 B$ \: x; t& G) Y0 d; LRequirements:
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! P( J) K& B; l, Q; OCarefulness and Accuracy about data checking and data entry.
) z, k" w( {8 A6 E  m9 {$ |9 bAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
' d/ O. T! F: t& w/ E, q6 }  iTeamwork request - Works well with others and independently. Work needs to be done in time
% X) s2 n* `4 b- I3 z0 N9 fmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
! _6 O2 g8 [! K" }- `9 }# S& uCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
4 m" B' `6 H; T3 Q3 ?statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
# f) ?/ j( r" u# ROvertime may be require during Oct – Dec busy season.
- e# R9 I1 c8 L: ?2 jBilingual in Mandarin and English is required
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+ z! N2 i; z* [. k# L) p, K% CJob Duties:

Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
) \& t- X8 g0 R. @; R* ]. D! fCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
* R8 N; \$ e+ U! `$ _" y; q8 w9 iCommunicate with warehouse if there is any special request or Inventory Shortage
/ t; S0 R% G: B  x1 SFollow up and report about order status
, \+ X0 c+ Y- O- I' FEnsuring the safe and timely pick-up and delivery of shipments.
: }4 B) j$ a4 q9 I% J' [Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
4 v0 P- N' M% y+ X% v- c0 ?" |  X; KSubmit ASN and invoice on Customer Portal in Time Manner.
+ m! S, u- L2 F/ X' P% PSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
' n# c4 e4 Z9 h5 G& }, v2 VCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  \7 p/ L, N8 m# V! P; Q3 g: Eproduct in transit and missed deliveries with account representative
! t. T  \, f0 pSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
. l5 `9 {/ b6 o9 n: v9 W! y) RAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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$ \8 s+ ?  B; O# q3 x. xOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
% [9 K8 g: l! P" B: BBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
3 [+ z% o% i' l2 w: H* a- M, rWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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( @( A! y5 N( o) M; ]/ tPlease email your resume to info@hapetoys.com, thanks!