Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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+ u" z6 l# T# K- ]" a6 BHiring Position: Order Processing & Admin Work Coordinator
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) j+ H, y4 d& Q8 xJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

$ z! }) g1 s( A. X& E1 mJob description
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4 i! m& D$ u$ pRequirements:
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Carefulness and Accuracy about data checking and data entry.
( ?& d2 w; Z! |% m" q  MAttendance is key factor
5 q$ m2 A( J& O( j* d5 YMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
. h0 H' T# M' {, a+ ]$ t, h4 S2 r  D4 `Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
( q2 l, T1 ]/ ?% Q, Y: pIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
5 \) F9 }" z  A7 u  v) EStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
* ?- k9 m2 e/ n# k* R/ k4 mstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
% H- G( X, D; h2 A/ mBilingual in Mandarin and English is required

Job Duties:
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+ z' ^0 C( ^+ \Order Related – Time Sensitive

/ F5 E: M' q4 V* HOrder Acknowledge by email
2 {5 W& ^. [! M8 `# u6 T! O+ @  Q& A5 S4 NPrint and Review Order Details according to guideline
: _' ~  n$ g' F% Q% ^Check Customer Credit limit according to guideline
; O" c0 R  J) F! W6 X$ W5 aOrder/Data entry Accuracy in time manner
/ n$ U- k4 M) i, u7 dCheck order Accuracy in time manner
# M% b' h0 ~5 q# [! NCharge Credit Card to approve payment
: _2 Y4 T! ?* NSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
: T4 c) Q" {5 j4 MFollow up and report about order status
$ s& r/ R0 R2 i7 KEnsuring the safe and timely pick-up and delivery of shipments.
) _* m: P$ }: j% [7 z/ l$ IAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
% V0 h8 J  z: }0 u* _closely.
* f" h& m8 l% G( z( t0 J" @2 @Submit ASN and invoice on Customer Portal in Time Manner.
( r/ k2 R# X& I& V5 cSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
& s" V2 \+ {- a- e0 SCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
  I3 K: c$ c$ P( J: c3 e2 aSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
: y4 w; ~! R/ N6 P$ D5 DProcessing B to C orders and update tracking information in time manner.
# p; u, |+ \; ^& Z2 y4 q5 ]7 QAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

) _6 Q1 Q! L; Y0 y2 M8 C1 oOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
1 d# P; z  P  l6 U) NWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
5 W$ e# J+ F  H7 ?Customer Service and other duties as required.
3 B* I( n8 n1 e8 C8 U$ \, k
Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!