Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

3 W0 c- o, A& o6 U1 D4 `Job description
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2 H9 F2 m1 S2 Z9 [' lRequirements:
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) F) ?+ [5 Z0 E8 @4 b  a& G" M# SCarefulness and Accuracy about data checking and data entry.
5 {% c4 `7 F: ]* OAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
6 b8 E3 V( w% g/ BIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
8 \7 @# r" U+ A1 |1 e1 lCould handle high pressure work and cold calls.
5 @5 B' @" E# m- BWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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4 r8 G6 u& X/ N% gJob Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
$ K1 C. {& ]6 ^7 \. ]$ OOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
3 w  e3 K- B% f6 \% jCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
, N' x* T# e' _$ l% Y; TAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
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Submit ASN and invoice on Customer Portal in Time Manner.
- I* c8 `5 [6 X% `# l. USubmit weekly inventory update on assigned Portal
' b7 \( L6 L# I0 cCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
) y: r0 Q  m3 i+ h5 m4 @2 R7 e3 [, lCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
8 W3 s+ w+ K( }; Rproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
/ ^: _- a. ?; l; m! H3 w8 |4 VProcessing B to C orders and update tracking information in time manner.
1 h6 q: q- C+ ^7 FAdmin work to update forms or file reports on portal.
5 R/ d5 o! Z$ }- nEDI accounts related work and others as required

6 y; U9 Z) ?( m0 J# LOthers Related:

* s' |% i+ n3 c9 ]$ c  e2 qRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
. `2 d) N' c$ HWork out Weekly Sales Report
4 N( ~& P$ I- t# d9 UData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
. M' w, q$ w: k5 v. \Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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: S' B4 R  n. j* }9 lExpected start date: ASAP

1 n* H  p  l# v) w! `, F, v/ ePlease email your resume to info@hapetoys.com, thanks!