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[招聘信息] Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

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发表于 2021-8-6 11:54 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Company Name: Hape International Inc." G/ ~8 Q- Q4 b& ?  }1 Q8 _$ b

6 {  l9 ]# E( z7 d$ g: L7 {5 tLocation: Sherwood Park, AB
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: }, X- a6 V* Z! XHiring Position: Order Processing & Admin Work Coordinator) n. S$ T) N) \7 p

5 K& o8 y- \9 T& OJob Types: Full-time, Permanent
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) q. q/ k/ x7 R0 _* J) A# J( S: fSalary: $35,000.00-$42,000.00 per year
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+ J3 L! W0 N/ f3 \6 `Job description9 a6 l* {8 O$ q# g9 N0 W

! z/ J1 B$ \: x; t& G) Y0 d; LRequirements:
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! P( J) K& B; l, Q; OCarefulness and Accuracy about data checking and data entry.
) z, k" w( {8 A6 E  m9 {$ |9 bAttendance is key factor, v& Q4 p. z9 R4 E( s9 ^: d
Must be detail oriented with the ability to multi-task and strong time management skills8 X9 i$ c' h/ F* i7 S
Thinking and working logistically, responsibly, independently, accurately and timely.0 K9 c( x0 n  F7 B+ p
Excellent written and verbal communication skills.
' d/ O. T! F: t& w/ E, q6 }  iTeamwork request - Works well with others and independently. Work needs to be done in time
% X) s2 n* `4 b- I3 z0 N9 fmanner./ P) ~" O3 v( R  M* c; Q: p$ D
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.6 y" z# ]( b( {* x% ?" ^0 h9 e
Strong Excel skills is required.
! _6 O2 g8 [! K" }- `9 }# S& uCould handle high pressure work and cold calls.4 H1 m% n' K7 {* j5 E3 I6 p
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
4 m" B' `6 H; T3 Q3 ?statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
# f) ?/ j( r" u# ROvertime may be require during Oct – Dec busy season.
- e# R9 I1 c8 L: ?2 jBilingual in Mandarin and English is required
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+ z! N2 i; z* [. k# L) p, K% CJob Duties:+ l5 v8 q4 n0 L# p* `$ `9 V
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Order Related – Time Sensitive- l5 D- {" d" P; j( {: \3 g+ f
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Order Acknowledge by email  q9 c; F) T; u# t9 Q8 a
Print and Review Order Details according to guideline
) \& t- X8 g0 R. @; R* ]. D! fCheck Customer Credit limit according to guideline/ [1 r  X0 k7 T- y; q- n# ~# ]
Order/Data entry Accuracy in time manner: t4 }  v4 V: A. k' M
Check order Accuracy in time manner7 M; [4 q# j" X: M! X1 J
Charge Credit Card to approve payment, u% p, J. ?4 N  F; V
Send orders to warehouse to process
* R8 N; \$ e+ U! `$ _" y; q8 w9 iCommunicate with warehouse if there is any special request or Inventory Shortage
/ t; S0 R% G: B  x1 SFollow up and report about order status
, \+ X0 c+ Y- O- I' FEnsuring the safe and timely pick-up and delivery of shipments.
: }4 B) j$ a4 q9 I% J' [Addressing and resolving shipment and inventory issues independently& v  G7 d* {$ C( C2 t: D6 y" i8 N9 S
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up! @3 ?3 l3 @$ e4 ?/ \
closely.
4 v0 P- N' M% y+ X% v- c0 ?" |  X; KSubmit ASN and invoice on Customer Portal in Time Manner.
+ m! S, u- L2 F/ X' P% PSubmit weekly inventory update on assigned Portal* G/ m# W- i' k5 ?' Q9 W( [- O2 V
Check Customer credit and fill backorders accordingly& A$ _# J/ P5 n4 x' ?
Communicate with warehouse for shipment shortage
' n# c4 e4 Z9 h5 G& }, v2 VCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  \7 p/ L, N8 m# V! P; Q3 g: Eproduct in transit and missed deliveries with account representative
! t. T  \, f0 pSubmit claim with Fedex or LTL carriers. Follow up from A to Z.4 U. w; F3 e9 ]+ W
Processing B to C orders and update tracking information in time manner.
. l5 `9 {/ b6 o9 n: v9 W! y) RAdmin work to update forms or file reports on portal.& Y5 |3 S$ \( X1 }
EDI accounts related work and others as required
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$ \8 s+ ?  B; O# q3 x. xOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
% [9 K8 g: l! P" B: BBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner) ~& a8 @) q) D" w2 ^8 A" t; h1 _8 g
Work out Sales or Inventory related Reports on Monthly Basis or others as required
3 [+ z% o% i' l2 w: H* a- M, rWork out Weekly Sales Report% \, K; i* w9 A  r. O
Data Analysis on Weekly Sales Through Report for 2-5 key accounts+ x/ m3 f" n3 v( l
Update system with Shipping information at order level& [/ J1 d0 B' _' f( I
Assist Auditing’s request for Order Processing related procedures7 n3 K  [/ a! @3 }
Customer Service and other duties as required.1 T$ I, u) _# O, S6 [3 ~- `; S
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Expected start date: ASAP
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( @( A! y5 N( o) M; ]/ tPlease email your resume to info@hapetoys.com, thanks!
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