Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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4 B1 K8 c: f! G! ELocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
) D9 d, k: Q/ k3 aAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
  w4 d; {6 j5 r; c" C2 ]Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
% _8 ], T* A( M% dTeamwork request - Works well with others and independently. Work needs to be done in time
/ ~+ E! e. r  f3 C% S6 Pmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
2 k# F' g5 b* e; y5 m- P2 ?1 dStrong Excel skills is required.
* s- B4 a- W" [5 `: PCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
' @* V3 `, h3 T0 p" _+ TBilingual in Mandarin and English is required

Job Duties:
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% g9 A& v2 i0 b: KOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
! [/ A, i4 E* `  s( r4 c+ BCheck Customer Credit limit according to guideline
/ Y( ~4 C) T# v/ i: u& A1 vOrder/Data entry Accuracy in time manner
' T( c2 K5 w1 p9 V9 vCheck order Accuracy in time manner
0 m2 _+ G! a6 r6 {7 |- |Charge Credit Card to approve payment
Send orders to warehouse to process
' R5 n. @2 K7 m. e' D! FCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
- [, @" }+ n: q* ^2 }! B/ i8 yAddressing and resolving shipment and inventory issues independently
8 M: q6 x/ x! _  k1 ~9 BReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
& F9 Q9 h1 M  bSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
7 O- k0 x; B- g) F4 }" l% r# Q  CCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
8 N5 J% F7 P8 O0 d( z& }$ V: JCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
) a2 w" G% O9 O, ^product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

: @* }! X: p: @0 _. bOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
$ v+ Z) A9 V7 h1 u& ^; _  QWork out Weekly Sales Report
; T0 U+ a% S/ A+ L: p8 ]Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 }# v0 O9 \$ U7 bUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

9 C; f2 `8 [5 M1 x) p- I  tPlease email your resume to info@hapetoys.com, thanks!