Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

3 `0 N6 Y2 p; \- \Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

8 p% S9 G/ S9 {5 N1 c+ G9 a* UJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

# |! P  r! N" d7 z* `4 e$ jJob description

! d8 g+ r) g7 Z$ k3 Q& ]5 yRequirements:

Carefulness and Accuracy about data checking and data entry.
2 g+ v+ h+ M5 ~2 z$ e- K! oAttendance is key factor
7 F! G' w% h4 ?$ b  A- r6 I- _6 eMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
) Q- A4 l7 o+ W$ dTeamwork request - Works well with others and independently. Work needs to be done in time
  Z8 r2 O. `! b$ k2 k# ?% T5 Xmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
3 s* s0 v7 Q/ s* d: \# v/ dStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
! d! I4 k9 g% I, x% [2 gstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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4 m4 w  N; {4 fJob Duties:
; ]. Y6 M( p/ Z% _' b9 o
7 ]! d6 _* a2 a2 mOrder Related – Time Sensitive
. t8 @- {. f, }6 H3 T( g+ F
/ `, q: g% y1 v. BOrder Acknowledge by email
5 r) |+ `6 f) v' R) r0 UPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
6 ~5 X! x6 u) j0 q0 D* eOrder/Data entry Accuracy in time manner
# s+ I- d+ m/ Q: ?Check order Accuracy in time manner
Charge Credit Card to approve payment
3 B6 s/ _1 N3 vSend orders to warehouse to process
2 q" L1 y2 r$ c  wCommunicate with warehouse if there is any special request or Inventory Shortage
% z' L4 k3 I! P; H! W8 {Follow up and report about order status
8 n% o  X( w  [4 V) n  IEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
3 m% O, q1 p) p$ C( n& xclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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/ }9 y: y3 Z" z9 jOthers Related:
' X8 o9 m. P3 ^; P) m1 Q0 p
Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
; q$ m1 q" s! |  l. ^4 ?; L4 `Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
% |  t: D( T+ u6 a5 C  XData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
# X/ I7 s: u8 yCustomer Service and other duties as required.
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Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!