Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

: D! U4 R( Y* [Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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9 t7 F+ O9 Y, AJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description
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$ X* L6 P5 }$ i* w! _/ n/ g! q" v. SRequirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
$ D5 `; X; p6 [" wMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
  u! C6 n  y/ k. ^8 vExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
2 d0 V- t8 O  ^1 j4 c- \Strong Excel skills is required.
Could handle high pressure work and cold calls.
& T! T1 [( e+ l$ l" S$ iWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
3 n) ~2 D7 G0 t+ uBilingual in Mandarin and English is required

* s# ]6 m; r2 V6 ?/ `: V8 _Job Duties:

Order Related – Time Sensitive
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5 m+ @! c& C7 S' _* ]3 y* EOrder Acknowledge by email
; c2 `9 Q; u# ~: R$ T& tPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
  {* Q  M5 v  R. W* x- e* MCharge Credit Card to approve payment
Send orders to warehouse to process
0 V3 O. R) k, n! Q; G$ G7 JCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
. @' z/ z+ _' T. bEnsuring the safe and timely pick-up and delivery of shipments.
  V. G. ~- @% d0 z" V6 E# qAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
7 W2 f8 |9 s* j9 M8 u0 f/ D0 P6 Dclosely.
; h- g5 N1 K1 l6 M9 l" d, nSubmit ASN and invoice on Customer Portal in Time Manner.
: @3 B) J4 X! `, N/ r. W5 aSubmit weekly inventory update on assigned Portal
% ~% k( V3 a2 ?Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
1 W' R- f" R# L* ]" CCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
0 U/ r7 Q3 M# n2 {. G: H+ o/ i+ I# vproduct in transit and missed deliveries with account representative
; E3 K2 d) a, }1 O: H: vSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
: \, e" g( j* s: C. D  I! [: WAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

: y* }) P1 v4 u( B  \; KOthers Related:
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! L! n& v' K: [Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
! J: m$ m% B# l" LBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
$ h4 E. T6 p5 E/ r4 z# m& q1 q5 SWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
. H% Y; U& _7 qData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
' w" i/ z* q( ~. d3 R* HAssist Auditing’s request for Order Processing related procedures
) o2 t6 @$ B2 ?) E( DCustomer Service and other duties as required.

Expected start date: ASAP
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& r  h; l! r$ d" K! G' {Please email your resume to info@hapetoys.com, thanks!