Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

6 |, q4 ]8 [3 `! G$ AJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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6 H4 o" q/ h- k- N6 x3 cJob description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
1 ]' H) _" N) P' j( xAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
5 b) D" e0 q( }% a; ]/ L2 M+ wThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
# O, _& I5 d) pTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
, T2 W; A4 s" B0 L! W1 m' JStrong Excel skills is required.
Could handle high pressure work and cold calls.
# r! c& z% w$ B& a1 T6 `9 vWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
/ R& M% s7 H0 K# |6 n( {Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

8 s4 C' ]! |$ SOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
% c% w, g; |$ z3 e  P5 J; JCheck Customer Credit limit according to guideline
+ B  N8 X  m+ c" z$ C* rOrder/Data entry Accuracy in time manner
+ N) i' o' U2 g  ^2 j3 h- zCheck order Accuracy in time manner
Charge Credit Card to approve payment
% G9 s) d5 g: F' A% X3 KSend orders to warehouse to process
0 d6 i" O* y+ cCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
% f2 j: I3 F/ H$ {Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
3 d- Z# u0 q0 l# E- RSubmit ASN and invoice on Customer Portal in Time Manner.
, o* {7 Q- R$ C% }, @/ ySubmit weekly inventory update on assigned Portal
, @/ v+ O* C0 _! B6 VCheck Customer credit and fill backorders accordingly
  ]4 l2 |( }! d: ?4 G0 m" q8 BCommunicate with warehouse for shipment shortage
5 [% O2 N( c/ L5 Y' ~& ]. ]Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
# }; C! D, N) f5 ]% o1 s5 |product in transit and missed deliveries with account representative
9 k$ J6 t. }( {9 D* QSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
% R: e% N9 Z* ^" v$ f9 ?Processing B to C orders and update tracking information in time manner.
% L2 o$ E' Q- H9 E( X  m. c/ V3 w2 RAdmin work to update forms or file reports on portal.
6 p1 E! v  M" a. p0 b, _EDI accounts related work and others as required
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" }- O8 O: G0 ]7 j/ x6 GOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
& u1 S5 h- F6 B! }; q# AWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
) {1 \( T  H$ g: @6 \# r* B) TUpdate system with Shipping information at order level
# Q1 w6 H0 r& N2 f! u# o7 UAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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1 h$ l6 Z1 Q) S0 @. o5 p' h' v3 oExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!