Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

2 p! ]+ f3 h& A9 |+ H1 s: QHiring Position: Order Processing & Admin Work Coordinator

5 f" O3 p6 S! P1 `) M/ XJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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1 ?; }- P, Q' c+ M- uJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
0 ]0 L9 E. m% [( I8 D# {# Z9 SAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
  v7 {, {* I# \% s, pThinking and working logistically, responsibly, independently, accurately and timely.
7 x" j2 I+ ]* x0 N0 I; CExcellent written and verbal communication skills.
; X6 |6 L4 o! _2 pTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
& Y: F6 l" C, |& P; f# h- q  NPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
( |, j5 ~/ m! b, b* T% w# r( `Check order Accuracy in time manner
! z* D( o# y6 U# bCharge Credit Card to approve payment
Send orders to warehouse to process
% U# Z4 d! J2 _, [' m  W* ]: s( CCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
9 V5 E% h9 h4 }/ }4 r' pCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
( v# b" A! R$ l% eCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
* Q1 @9 y& t! ~/ h. j% \$ USubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
$ l( K6 s# s7 o9 `$ e: HAdmin work to update forms or file reports on portal.
& X4 U" H: f9 D( W8 f$ I" YEDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
5 m; U* E; d5 \Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
8 W# T8 s! X. M' G* m# H1 pWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
3 j) h5 h- Z9 NData Analysis on Weekly Sales Through Report for 2-5 key accounts
0 |2 x9 u' X# G( O# pUpdate system with Shipping information at order level
$ k  r! G  d" e7 @) B8 `Assist Auditing’s request for Order Processing related procedures
0 S! v. C% p/ |0 H  ]/ YCustomer Service and other duties as required.
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) i0 S% i5 e# s1 C4 u) QExpected start date: ASAP
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" Q( o( R$ k- U* D8 jPlease email your resume to info@hapetoys.com, thanks!