Hape International Inc.

33118188

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4 d" V; s# }6 U7 u& M: pPosition: Hape Order Processing & Logistic & Inventory Coordinator
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Type: Full Time
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Company Address:

+ f# S3 x# D- h8 R$ rHaPe International Inc
199 Pembina Road – 2nd Floor
Sherwood Park, AB
T8H 2W8
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Job Description
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3 I. }: T/ D6 t  t5 f# uRequirements:
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# ~; `+ H  L8 o  Z: n& l- Carefulness and Accuracy about data checking and data entry.
. p3 H2 j! S7 K9 z- Attendance is key factor
6 ?0 {1 e* v, A8 F7 t: R- b2 I- Must be detail oriented with the ability to multi-task and strong time management skills
* c# m* S9 v; h* ^- Thinking and working logistically,  responsibly, independently, accurately and timely.
- Excellent written and verbal communication skills.
" Y! o2 |; I+ a! T- Teamwork request - Works well with others and independently. Work needs to be done in time manner.
- Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook. Strong Excel skills is required.
- Could handle high pressure work and cold calls.
) |" S, P! l9 F$ _2 q1 l  H1 {4 D- Working Hour request: 7:00 am – 3:30 pm with 1 hour break in between (Monday to Friday except statutory holiday)
* ?& N- w1 b: R) A- m0 m7 e- R- Overtime may be require during Oct – Dec busy season.
- Bilingual in Mandarin and English is required

Job Duties:
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I.        Order Related

( R$ D* @/ d' P1 |. V- Check order Accuracy in time manner
- Order Acknowledge by email
- Order Checking according to guideline
- Order/Data entry Accuracy in time manner
- Charge Credit Card to approve payment
6 U- z4 X2 N" m* J+ i3 r- Send orders to warehouse to process
- Communicate with warehouse if there is any special request or Inventory Shortage
- Follow up and report about order status
) [* K. K- ~& d- Ensuring the safe and timely pick-up and delivery of shipments.
6 E' W8 ^# i$ @: P- Monitoring shipments, costs, timelines, and productivity.
7 i. i+ R" I0 z, [8 O- Addressing and resolving shipment and inventory issues independently
% Q  I$ g7 T  G- Submit ASN and invoice on Customer Portal in Time Manner.
- Submit weekly inventory update on assigned Portal
- Point of contact with warehouse for all related matters
- Point of contact with Factory in China
4 I$ V/ U# f0 t( j6 B  r2 O- Check Customer credit and fill backorders accordingly
# v4 a9 g! ?8 L7 l, e" y, O9 k- Communicate with warehouse for shipment shortage
- Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage product in transit and missed deliveries with     account representative
4 K6 j% B5 Q) N8 f- Submit claim with Fedex or LTL carriers. Follow up from A to Z.
1 O/ l# s$ ^, t( v- `1 h8 b- EDI accounts related work and others as required

II.        Logistic:
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- Organizing and managing inventory, storage, and transportation.
- Analyzing and optimizing logistical procedures
- Recommend most efficient means of transportation needs and procedures.
- Support monthly summary of transporter scorecard reports along with tracking metrics.
- Perform on going evaluation and review of transportation arrangement for constant improvement opportunities.
- Collect scorecard metrics and ensure to persuade changes with suppliers.
1 C- u4 g0 q8 R% b* I' I- Investigate alternative distribution processes effectiveness for definite customers as required.
- Identify sensitive clients and interact special customer requirements with carriers.
- Develop and present status reports to improve and supervise logistics order performance.
0 h( Z7 F+ W3 q( f- Instruct carrier agents and supervise for ample action and results concerning transportation.
% C" W1 O( o- ^  m& ]- Identify best cost effective procedure of transportation.

III.        Others:
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, B; H2 s' g$ v- t5 }- |- Respond to customer & Internal team’s inquiries and ability to solve problems
- Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
, y3 q' J8 G8 @- Work out Sales or Inventory related Reports on Monthly Basis or others as required
$ |1 r* |" B- I) h8 F( C& }% ]+ a' t- Work out Weekly Sales Report
- Data Analysis on Weekly Sales Through Report for 2-5 key accounts
- Update system with Shipping information at order level
9 e0 y8 _- C! }3 d% Z- Assist Auditing’s request for Order Processing related procedures
- Customer Service and other duties as required.
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0 L' F3 P( v5 q% BPlease submit your resume to info@hapetoys.com, thank you!

33118188

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