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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
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Responsibilities include:/ G8 N1 H# w* o
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Working closely with marketing, sales and programmers to facilitate customer system integration.
. h& v* K; N" {: B0 E' |4 ~Working in close contact with customers and establishing relationships, providing personalized support and problem solving.9 }3 d& U* N$ O3 E0 U( V
Technical support and troubleshooting of client software implementations and customer issues or problems., C, `9 g- `- b, p. y% P
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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Requirements:8 r2 @$ X2 H2 H2 ^( m0 |: c$ {+ H
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- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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7 {) L& T5 B8 q2 Q+ b. \5 z- Ability to communicate in an effective and constructive manner with customers or potential customers7 s& M" Y. Q4 Z; Y4 d3 b# |
# l$ f0 L/ A& S- Previous software support experience is an asset5 R4 u* E0 x/ _# Q! j
( E& j- E! d. T3 @- Post-secondary education is an asset& t& s+ D/ X. b$ t S- u' `% q0 Y
* x5 P& d, G! a: X8 t, r- Intermediate knowledge of database and web-based software is recommended5 c2 E' P# Y6 g' d7 I1 j: K
3 K8 _$ ^2 s/ n) o: j8 N4 T- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended' V8 ] W! I: W2 w
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