Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
8 J7 k7 Z( Q' nEmail: whg7104@whg.com
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Job Details
Job Description:
4 Z8 x1 t# U3 `8 R9 A8 \Job Responsibilities
+ g7 a7 C1 b5 p! s•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
* t7 Z9 i; x4 j2 F0 B6 U2 Z; ~•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
3 s0 }/ c5 I. m, S•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
# t8 \4 o/ G+ w•        Perform 3 month and one year evaluations and/or when needed.
4 P* M& [  s& g+ s+ B7 L9 v•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
( @/ t2 M' S' O1 p•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
% D% S; ~8 X/ ^1 e•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
( r( n/ l* b5 ^( z$ N4 D$ c9 [•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
) _& E  F) R( e; J9 @•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 \7 \" w7 l4 r8 q& D• Ability to deal with all levels of management, staff and businesses in a professional manner;
. N5 E; e$ w/ Q• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
' {$ y1 v$ ]2 Y* O2 h2 b• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
4 O+ T) c! B0 B; c• Ability to work within deadlines;
• High level of creativity and innovation;
; \. z: ~$ A" j- v1 f• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
7 b  F) {8 p; l2 M& K. n% ]Job Available: Immediately
+ L6 n9 H+ j' KBonus Plan: Yes
$ @9 f. Q* e- a- HWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
0 e! H/ c9 r6 E/ b8 ~Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services