Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
9 Z1 P1 D& Z' f0 w, b; O/ K* aEmail: whg7104@whg.com

; E! ^$ m5 N% j) ?0 x+ |0 v! aJob Details
Job Description:
Job Responsibilities
: |& G0 ]& b+ j. y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& ^1 Y2 ^4 c- w* ?4 X9 k•        To maintain or exceed the established standards of operation.
6 W* E* \5 \* A) @4 M% e1 i•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
0 r7 E6 @& H2 B/ Q( I' y) c. o•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
8 Y2 [5 n1 z- J% H' w•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
7 l5 h* ^9 ~3 D•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 x3 [' y4 w. m) I- X•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
( C  A0 p1 R% @% g
* h8 U5 Y0 `) I0 j7 mRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
" \' A( p; i: l1 z# k0 r8 R. q0 p& y3 T• Ability to deal with all levels of management, staff and businesses in a professional manner;
; P' Q% t: R5 n0 C2 X• Ability to lead and develop;
9 k# U8 q: B; @• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
1 [- w) ~0 F% H' E5 q• Ability to work within deadlines;
2 I( W  q' J3 \# Y7 Z• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
3 v- ]3 |% T- y% q5 pJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
% a, n4 e' V: h# u' yOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
: Q, O- m% H1 I1 ?& qManagement Position: Yes
0 A) D/ y5 y' R* s* fEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
) w! r% c# u# g4 u! I: S