Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' s9 x, N8 V2 ?; J. r$ f5 fDate Posted: 7-Dec-2012
Email: whg7104@whg.com

' M6 B2 ?% H1 i) kJob Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
7 |8 ^& q- Z' w. ~# R( R•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
0 M8 G8 T5 h5 l: s* q' Y4 S•        To communicate effectively with other Departments Heads to levels of business and type of business.
# j# Z$ e7 T& }/ a+ S1 p2 |+ S•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
8 C* j7 {0 [3 u! l. u•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
% h7 Z* q& ~2 X2 V: T2 e9 V& o2 X•        Perform 3 month and one year evaluations and/or when needed.
5 x0 S" K3 z2 k! |% j4 g•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 z  p3 Y; m0 A( ]4 }- P( T•        Handle any issues dealing with high speed internet in guest rooms or business center
) {* s7 B' w4 l: N+ j•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

6 X/ h/ o  F; `1 X* IRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
7 y& ?4 ^, Q- a8 b4 E+ x) F4 Y• Ability to lead and develop;
8 `: V3 C& i8 x8 K/ {; j0 `• Background in the development & execution of business and operating budgets;
! e2 P' b6 |! Z1 `7 j$ G• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ Q: W- [+ h& L- @• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

4 b9 g  W! h1 N9 V6 L4 }Additional Details
. P& R( b* y% C6 u0 AJob Available: Immediately
Bonus Plan: Yes
5 {0 e: T& x4 }( }5 k% LWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
4 h8 c( f; C7 ^: o7 t  NOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
1 {5 i( Y5 X8 [8 \1 O, tManagement Position: Yes
' W" y% f4 o+ U* t( j$ [- CEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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