Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
7 t+ U, b5 a/ y% ^1 w4 ]; ~6 wDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
! n: T8 D1 q. dJob Responsibilities
- {' A3 R: Y( w  U: F8 a6 r9 C  b•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
9 j0 |0 {3 m% a! O•        Oversee hotel security requirements.
; I+ _0 z( `+ k: v  e4 c, M•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
' x% H: m+ D. w! j•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
& c, Z$ g$ I! d- j* d+ i/ ]6 z•        Weekly scheduling of the front desk staff.
5 a1 f" K5 r$ m0 G" j•        Manage rates on a daily basis for short and long term.
$ @5 ^& h1 @- U•        Perform 3 month and one year evaluations and/or when needed.
8 D" S5 W9 X& P•        Leading and coaching to provide exceptional guest service.
5 N, m, J  K  L4 X6 L& v( C" e- u•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
* D  ~" c& m1 ^6 ^1 O•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
4 x" j. P9 v* K% N- G8 N0 j. X% Q•        Handle PMS computer problems in each department
1 ]9 s+ q% E! f  ?) d, c•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 s. Q' {5 O* [1 M+ j•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
/ c1 c: c0 z! D" w0 j•        Any other tasks assigned by the General Manager
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- G  Q# c2 o, a/ kRequirements:
, r$ T9 N! K5 \8 o. l% v•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
1 g- p9 @( i5 m; n: T• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
$ \5 M9 p! d2 G9 ?• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
# B0 P" c5 w1 E* ?+ P3 H• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
% X/ i% d8 S$ i1 V, E
0 P3 w* J+ y! mAdditional Details
9 K. `# k' a" B" bJob Available: Immediately
  O: i( ~; _" r7 k' S& q" z  E, _' sBonus Plan: Yes
( S5 d4 P% ]7 g- ^$ fWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
$ f  X. R/ H4 JOther: Meals, Drycleaning, car allowance, medical, dental
( F$ P& o% K/ x" TAccommodation: No
Management Position: Yes
$ H5 ]! O8 V6 g( ?Entry Level Position: No
' u( K$ K; E$ X4 _1 `Industry Categories:Hotel/Resort
3 W& {1 [; \; O0 y( UPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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