Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

* k  R4 v4 M, Q2 MJob Details
' w& S$ u) c7 H+ c8 N- J4 lJob Description:
Job Responsibilities
* {( i7 W0 _/ v" h$ q' Y+ {•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
. r: X5 r  b9 e! c- v3 ~8 z7 ~•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
( Z0 i( Q% s& @•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
: r) j+ f0 o" n' d•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
/ \; h8 I- L6 j  c1 t, Y+ r) _% e/ G•        Perform 3 month and one year evaluations and/or when needed.
8 \  q/ `0 c, y( M, M) b•        Leading and coaching to provide exceptional guest service.
1 `: Z; d7 d( G) N3 |•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
: u& ^% L0 G5 n; J) ]•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
6 S* v3 x9 v, u; m7 S•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

! M/ P  S  h# y. sRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
0 A# S! A6 A/ F1 m• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
! d4 N0 ~) O: T, N' ^+ k8 EWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
+ {( t, A- M0 I, k3 n8 Y5 }Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
8 V6 K, }, i- k3 v4 [. }Management Position: Yes
Entry Level Position: No
2 q0 k/ a2 E$ pIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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