Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
5 r+ x0 w: x4 q3 d$ |" m- J2 Z1 KDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
( z( V% b& T( MJob Description:
: X% L! A! i& NJob Responsibilities
5 U6 s0 W0 K3 V5 q3 ?2 F0 c6 w7 N•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
" w  P" r4 q1 r: A7 F•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
4 b7 ~! k+ v- ~- h•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
+ W: J# W& P; k•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
0 W+ j: U, h: ?+ I' v•        Handle any issues dealing with high speed internet in guest rooms or business center
8 s( C) I! Q! I' w; z+ `•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
2 W2 {' p$ t2 d•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
' W4 ?% p! d( N' r' Q+ w$ `• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
# i: S; y7 ^: v# n* s• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
5 L9 A1 L9 B5 t, R5 K• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

9 |3 w9 G2 ]9 x4 O6 L+ x4 x3 uAdditional Details
$ I5 i, {$ e9 Q$ F$ ^5 yJob Available: Immediately
Bonus Plan: Yes
- m  o8 A# I# gWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
# B  M# O3 v  y* ?$ a/ y; cAccommodation: No
Management Position: Yes
Entry Level Position: No
; o! Z4 }+ \) ]% CIndustry Categories:Hotel/Resort
0 H" Q6 G8 F" c, @, OPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
9 [& }: Z  W# k3 T0 [