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Job Title:
0 N& I/ z8 R( [: W9 Z% B Systems Analyst ) t! j2 `# {' c
Location: Calgary,AB
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Primary Focus
' `& f$ p; W" v R7 C This position is accountable for supporting Enbridge's Web Presence (e.g. Enbridge.com) and associated Content Management System (CMS). The successful candidate will be required to perform application support activities to operate and maintain the CMS application and related websites.
6 q: `( g; f* p2 |- ` Responsibilities 7 d i0 W+ K% Y7 ~
Sitecore web content management system administration including: user and role based security, workflow management, website configuration and security.
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Coordination of bug fix and enhancement release management activities.
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/ u* j8 w4 P M8 kBuilding use cases and test scripts for new functionality. . U; A! o6 R6 x, g& _& i$ |+ n8 r
$ ^/ T% z! N- O$ A7 VExecuting test scripts; documenting and reporting errors.
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$ }" }* T5 X, j8 M4 O4 g+ XTraining new content authors and approvers.
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3 p. d5 b; O2 O, ADeveloping and maintaining training, administrator and client documentation. # H0 A1 {7 D) ]$ r5 K: Z6 ]1 S4 ?
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Ensuring alerts are responded to according to service and operating level agreements.
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Assisting content authors with updates to content as required. 9 X& y9 E% a/ Q" t6 g9 r( s+ b- I
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Responsible for incident and problem management by ensuring incident and problem escalations from various business areas are resolved quickly and effectively.
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/ \) m! E: B: _. w; V/ qPrimary contact to respond to client issues.
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Communicating status of incidents and problems. : n+ u: j% D% i( U5 ^' h3 |
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Troubleshoot issues independently or with assistance from other team members. - I& N n2 K: m8 c* f" p0 C! k9 _) x7 t
% {# b) z% r5 e) Z! J: x( i1 lFacilitate resolution and escalation of incidents. * F9 v5 Y: f- M4 x4 B& R, l' Y5 f
3 `6 Z+ I, G6 L2 TFollow up with the clients to ensure customer satisfaction.
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Ensure incidents and problems related to IT services provided by other business units are resolved, communicated and documented in a timely manner.
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Analysis/design/development responsibilities:
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$ Q2 r4 c% j2 w2 Z0 }Participate in system analysis, design, development, testing, implementation, maintenance and support activities. : p4 W: j' d+ |
, `& d/ b! J, X# N8 V! k: x4 M: fPrepare documentation via notes, descriptions, charts and models.
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* ^5 C7 t% R- K0 G0 c+ f( U+ [Develop reference, training and operations documentation.
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As required, participate in capital projects.
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Establish a strong understanding of business areas to ensure that IT requirements meet the needs of the business and are adequately and appropriately represented and supported. 7 U% ^+ \4 F5 Z, M5 ^! [
+ E% O: }4 \/ h# E' \Break down complex business problems in order to translate into business requirements and recommend the best solution. - k& P% k. Y+ A3 {
/ D" |! w9 C3 G, |$ o* \- T0 XProject activities as required including: solution research, planning, testing, training and implementation activities.
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! E+ N! K% I+ A6 a/ m0 MEngage in Continual Service Improvement.
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. h6 l6 _+ d8 y, ?7 Y+ W6 PDocumenting solutions and operating procedures.
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0 L1 y0 t8 E2 l- o; ~( `Mentoring and training entry level team members, co-op and summer students. {$ B' W1 I; ?
?+ U7 C3 H& [1 \7 c4 \Updating team members on status of IT projects, incidents, problems and changes.
6 M( l9 V5 O7 u" u. A& S Qualifications
# f# Y: C' J. b6 z5 W A university degree or diploma in Computing Science, Computer Engineering or related discipline is preferred. : W" E4 v; f! h
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A minimum of 5 years related work experience. & `# ?. B5 l3 h: ]! W: k+ ~+ ]
}/ M0 e7 A2 O8 a* nCustomer service and CMS administration experience in a corporate office environment is required.
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0 d6 m: A" b0 h: e. Z1 r) dObject-oriented design and programming experience using systems, databases and programming languages that develop software with the .NET framework.
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Strong written and verbal communication skills with an aptitude for problem solving are required. 4 o2 M, j. }( l2 ~
- Y+ D3 W2 ^2 { nSitecore CMS experience is preferred although experience in an alternate CMS platform will be considered. 8 y/ z9 n) L! S( S) X6 O
* C( J7 P3 G! @HP Quality Center experience is an asset. ( S: w/ }# s! H' O
. u7 R2 T) x+ k) j. L' dSalary will be commensurate with qualifications and experience. 0 H0 v3 W. V; E% l: E
Other Information - ?1 x* }' d5 @. A
If you are interested in this exciting opportunity, please apply online in complete confidence before April 18, 2012, 12 midnight Eastern Time. 6 j1 \; j0 P6 ~3 D/ U+ Z
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Only candidates being considered for interviews will be contacted.
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发表于 2012-4-15 18:57
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