[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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6 s# @. U- o& o& iJob Description
) i& C7 ?; h8 H4 U) Z1 H# E" gPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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4 z. C5 o. ]: F3 vPosition Summary:
) G" y: i- h/ q4 QWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
6 K3 C1 u! C5 \& }' f0 h4 Y•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
5 g3 r" m/ `1 J) y- m  ~•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
# N$ v! g5 @7 N" R6 b( h: p& w•        Keep the reception area tidy and clean
+ z  B& Q- q+ k. b* T•        Attend meeting and training to stay current on immigrant settlement matters
9 @! _: {5 I) S% {" B# o/ _) g•        Maintain front counter service files
•        Perform general office duties as assigned
2 J0 e; q7 e0 ~- Y; U2 f•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
  F$ y/ K: |8 v% f$ S•        Fluent in Mandarin and Cantonese as an asset
& B/ d2 N0 P- U•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
) S9 l$ j3 s$ e# U& N, b$ m6 u$ V•        Microsoft Office operation skills- Excel, Word, Outlook
: S; {: s% Y( ]- C•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
# C% |+ P, c! w' H5 C  i! q•        Knowledge of immigrant services
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Qualifications:
& O. p6 ?- S; u8 r9 m( Q# \•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
8 g; l9 d; b2 U& |2 d•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

1 C0 l& ]  J" n- YNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.