[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
6 f  Q" ]8 Q; e) z! DPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

; A) |$ `; `- @Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
0 f3 o2 J# m& ]9 L) M+ Z•        Answer incoming calls and route calls to appropriate person
/ f+ Y) ^* z9 f. ?•        Take and deliver messages to the staff of ASSIST
# B- d" }+ @* q. Q•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
4 _! K' @$ r6 G3 v0 |( }•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( E$ y# E) r! C% F•        Maintain and update the information boards with upcoming events
6 _0 w3 j7 r( j6 [: ^1 y' n•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 g1 x/ Z  x9 e& d: p# S, q•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
: b4 I) Z/ t7 F& I# j•        Report to ISP Program Manager
2 o! ]# }6 ~5 Z; F
Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
+ v$ V3 b. t: k& y•        Ability to work with newcomers and general clients
- m, I4 ^) \0 `6 B7 z9 U4 o3 `•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 g0 L) A" k# M& L% g•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
- S9 K( L; u4 ?% d% `, r•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

0 @$ j9 r  z+ q; R7 Z3 }Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
- L+ e1 Y5 x0 \: D0 ~2 }
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.