[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

4 j( a$ I: s9 \' R  yJob Description
Position Title:  Receptionist/Immigrant Services Worker
! Y, [, r3 Q& _% ~! FHours of Work: Part-time (21 hours per week)

Position Summary:
( K0 q+ q- M' n  t! SWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

9 I3 ]5 W/ ^2 F/ R2 s) X2 BKey Responsibilities:
' q' o# m& Y$ D4 {: E•        Answer incoming calls and route calls to appropriate person
9 Y5 Q5 V8 z& D" K+ i- Y* E•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
. {3 G& v& |' A! V•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
# G' Z/ L0 k" [* {+ K  k•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
/ P+ r; f; ~# T. S9 n•        Maintain and update the information boards with upcoming events
1 N& B0 G% n1 l8 |•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
4 c+ \$ A  c) a1 j" V. }•        Maintain front counter service files
1 P' F3 t7 N- [9 O$ w7 q1 v, u4 R•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
$ M& S3 ~* P( B# j% b•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
# n. _, z" `  D& E- P•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
( u! w; S( q; J0 d% y( x3 v% Q3 q•        Knowledge of immigrant services

Qualifications:
6 C( W8 Y/ L+ H•        2-4 years of office and clerical experience
8 V: B" u* W, L•        Receptionist or customer service experience in a fast paced environment
' X7 M, Q4 [1 I5 Y" ^2 A•        Demonstrate workplace maturity and professionalism
+ a4 n- r# K6 k& m+ q5 z/ o•        Ability to work well under minimal supervision
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6 |# w' N% R# B" Y3 T1 e3 `# [, oPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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: \/ d; V/ I$ ^$ S, W. ^Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.