[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

* C% W' q9 W- a) ZJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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# f8 q8 T6 y$ a! {1 IKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
' }! n" U+ H0 h; `/ E•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
4 @! N4 k/ W1 c1 u: \- a•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
& R6 S3 ?! H5 v. g' ~•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
8 }$ H  K- |8 i•        Maintain front counter service files
7 G9 h) Z( T0 N•        Perform general office duties as assigned
, ?3 p& ~$ ?7 C2 K•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
+ C. |7 `; W% @6 Y8 K: u8 o0 f•        Excellent communication (verbal and listening) on phone and in person
+ [/ l# G  B, B* \•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
$ k4 q  p; r. t) B0 p2 J1 |•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
: C; r' F6 K' S•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

* ^) I# g9 k4 L" y6 t5 V" h+ nQualifications:
% i7 p$ m' v" V8 E* r) f•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
+ S1 K4 W+ J. q& Y: H' R•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

* u5 ?, v2 W" oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.