[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

* Z3 W' A# _, P4 o4 vJob Description
* j$ ^( v3 x+ }2 K' w9 Y) r# k% A' oPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

* C- n8 @1 U, `  i& }3 u5 e  y  pKey Responsibilities:
" L' j% c6 N: {•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
. f- R5 i9 b  m; \7 x•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 L, k/ ?) D( Z7 S. B1 F•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
+ t5 o( l/ A5 B4 k8 ]•        Maintain front counter service files
: G3 x, ^* ~) S# ?0 C% w•        Perform general office duties as assigned
8 n$ |% W) ?: U& i•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
  @/ M2 n0 T. K7 h5 v•        Good English writing and oral communication skills
  ?% `2 `) c6 T. ?! I- Y* \•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
/ N2 [7 y8 X: E•        Ability to address multi-task and set priority appropriately
! o6 [( a7 B, U8 k•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
9 G4 Z2 S% ?" l5 j+ h: d3 L& m. M•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
0 d* M, I6 l; r: |+ Z•        Receptionist or customer service experience in a fast paced environment
8 M) H+ J$ J! Y9 J9 ^0 k  X/ L$ J•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.