[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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+ z( P! e7 \; |5 \+ Z6 ]Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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4 q1 u7 [; o/ A% w; xKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
, o8 y; @# ?3 O- Q/ {•        Take and deliver messages to the staff of ASSIST
7 |/ h7 w, F+ m2 V8 r! d•        Welcome clients and direct them appropriately
: y( w- T, x& U8 m. \8 O6 [% O6 \•        Order and maintain office supplies for the front counter
) ]5 @% {% p2 `( e4 z2 p•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
* U) G" `# m3 \) s7 V9 c; K•        Assist the ISP team in reminding clients to appointments of workshops or other events
; t0 T, q, ]( i3 y# h$ M7 o•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
6 p* \: x' ]& l% d•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
$ i! C. V: J5 p, t- C/ w•        Good English writing and oral communication skills
+ X- J6 Q! H+ H3 b3 ~. r•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
0 ?6 `/ U2 H! z/ b" g  S6 t9 F•        Receptionist or customer service experience in a fast paced environment
4 k: Z- {* X. N( t) g% R+ {! K) {•        Demonstrate workplace maturity and professionalism
3 O$ d7 O7 u, p! J# Q•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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. u0 e* c" c  C9 W9 s  O# LNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.