[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
! G( C( z& B4 N+ S
! h: ~$ u# H  w, Y+ |2 x, W' [) PJob Description
Position Title:  Receptionist/Immigrant Services Worker
% y$ j5 k" r( W2 [  v" W. @Hours of Work: Part-time (21 hours per week)

Position Summary:
. c5 _2 u0 L7 \) \2 R0 J  Y" ]! HWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
" c. c) Z* u* X" F, F7 N
Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
. t3 O& F! s" l; Q8 y. S•        Take and deliver messages to the staff of ASSIST
. _2 d1 y. f" g- h" q2 Q3 Z# y•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
4 d7 D2 [& f! q- f, U•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
+ r' s1 n7 `! Z- z1 V! V$ T; d! y•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
$ i+ I* X9 b, G•        Attend meeting and training to stay current on immigrant settlement matters
7 H& a" u+ M6 o9 n; ^6 A•        Maintain front counter service files
•        Perform general office duties as assigned
  a% S) c: F* K•        Report to ISP Program Manager
- g- n3 @# w" Y% h0 s8 U# f# Y
Knowledge, Skills and Abilities Required:
1 I! {8 s8 N- W, \! n, c; N•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
. P! m" n5 p  I3 M# @•        Good English writing and oral communication skills
5 n6 ^- C  X) Y2 i) H6 K•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

' H# r4 a0 o% i% [! N/ x6 x7 j% ^Qualifications:
: g( h2 U* S' f2 ?•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
! Z- v! T7 c8 q; z: n/ x8 Z•        Demonstrate workplace maturity and professionalism
: i2 N6 c2 f8 V5 p& N•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
, q7 `  _/ H% X" |
' B$ v& d/ k# Y% GNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.