Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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  G9 i2 Q  ]- p5 j# _Job Description

Position Title:  Receptionist/Immigrant Services Worker
- Z1 W) A; R6 f" \: t% L2 F" K2 SHours of Work: Part-time (10 hours per week)
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$ I7 R1 u7 {. k/ D9 ?- t( x* [- nPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
* c! ?$ w' d# D+ K/ N4 b. Y+ r* d•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
; {+ |. V, C) a. c1 E/ e: {0 ?3 a•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
' v/ r* Y1 \* y5 \4 o•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
: k' p: w3 K4 N/ c+ l( v3 x  q  ^4 y•        Attend meeting and training to stay current on immigrant settlement matters
5 U. w- @# ?+ v4 v2 S3 H•        Maintain front counter service files
/ l3 H9 p4 t# Z2 ]7 z•        Perform general office duties as assigned
; i2 V, S; c( i+ }•        Report to ISP Program Manager

* E* T% }2 p4 m! J' r5 C2 ^Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
9 c% M+ ~" c4 Q9 S  q9 L•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
2 e, |! ^0 V( P: M7 Q' a9 J•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
8 f0 o, x, d/ `, P! K2 G' ^•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
( T) j% ]" T+ l- B( D•        Demonstrate workplace maturity and professionalism
, C% N3 m5 @  |% D3 ~3 z# P•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
8 R* q4 n4 n4 i谢谢大家。