Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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6 k8 o: A* ]8 V( pJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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1 {' ?% N$ E, O8 ~+ EPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
0 r& A! V! j, ^- j1 n% _- s, m( H•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
. B9 S$ Q6 ^  J# ~/ G3 e  ~•        Maintain and update the information boards with upcoming events
4 o3 }: I- ]& i; I•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 M* p7 h: M3 B. d; J3 g7 s$ P8 e•        Keep the reception area tidy and clean
; B! j/ M1 s, @- I; U1 I1 K9 B  ?. T•        Attend meeting and training to stay current on immigrant settlement matters
1 }6 w  L5 g3 x1 X  @& }•        Maintain front counter service files
  i9 F% E6 |0 j) K* l+ x9 z•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 [7 w  p/ e! U6 [. M% M2 E•        Good English writing and oral communication skills
" B  a! e7 h: D: ]& s7 h$ w+ F•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
* k+ ?  ^: m- @( b" d•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
2 L; a1 r7 e; F# v" ]; _•        Knowledge of immigrant services
1 `4 |! f2 i. B  m9 a( I; [4 G& g* u" oQualifications:
•        2-4 years of office and clerical experience
) M; D6 R+ V/ o•        Receptionist or customer service experience in a fast paced environment
' _% E  R6 M0 h( N7 V& j' o•        Demonstrate workplace maturity and professionalism
% G1 ~$ E: Q* t3 c8 y! H. j3 ~•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。