Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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/ g( h+ Q  Q, T4 k2 S) KJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

$ N) n* C' w; O% s) W5 b- NPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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" p# o, l9 @8 A# h  s9 A: [! ~Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
5 y2 n  T: r, d: F•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
7 m# d$ [5 I* F  C•        Perform general clerical functions such as photocopying and faxing documents
% Y! p! @0 w6 E2 o" c8 k1 O•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
* c; G9 d0 j+ t: S3 _•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
7 y+ p9 b$ @* _8 h6 d•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
; e7 _( B% u& V" @: b•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
3 P8 h8 t% U% [% F•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
- H2 l9 a+ j' ~4 t•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
! n$ B0 |: w1 e' b•        Sensitive to the needs of immigrants with multicultural backgrounds
7 U5 F% x0 p# O# j7 `  e3 H4 ~7 r•        Ability to work effectively in a fast paced office environment
/ {% q/ \$ R6 Z2 b" W•        Knowledge of immigrant services
$ e2 b3 U5 r$ WQualifications:
, G) h# U: o; i5 d•        2-4 years of office and clerical experience
6 s* i/ j/ }2 X- t" N•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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! l: i$ s7 n0 X0 qPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。