Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

" v& H' [8 q6 Z  V+ s% m) R9 qPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

' T  ~. B; L# kPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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! \, n2 o- C: \8 H5 R0 [2 V, aKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
6 ?: T/ l8 v. B$ m•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
: K! C, }/ M4 {! m•        Perform general clerical functions such as photocopying and faxing documents
' ~7 N2 s! s9 E•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
/ _- w) @/ W3 q$ }9 q•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# u; }" z5 ]$ F* P9 J% s' e. x•        Perform general office duties as assigned
4 J: x2 i- ]$ ^7 k3 h" B•        Report to ISP Program Manager
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1 k# a0 U9 A  E& \; S9 Z: WKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
; z2 ^3 i( S5 {/ I# l& j•        Fluent in Mandarin and Cantonese as an asset
  R1 H4 s5 I) e+ C* h* L" L•        Good English writing and oral communication skills
' m' y6 P. o; |2 [! R  p6 r•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
5 ~9 Z, y- F* @; [* m•        Ability to address multi-task and set priority appropriately
: l; e- J: F3 P8 O1 o•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
, `( N' v6 z. V•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
' Z* Z0 `: c# i" |7 M- W•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
6 r& `" o: G! @9 I, I2 ~1 q$ X

( X. A9 J; N. z' F1 NPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
5 f: `6 Q) U) b  _/ A( _Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
  x4 M6 r9 e' g2 _* F5 s谢谢大家。