Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

9 v2 K! G- j# mJob Description

0 N* Y$ G* L. W% GPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
: W! }# D, H8 W( c5 f6 e, ?
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
! \1 G; m2 }/ a* ?4 P•        Welcome clients and direct them appropriately
* Q2 y2 @" H- x•        Order and maintain office supplies for the front counter
; G% K5 i( l( t+ l9 r1 s•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
3 @- z4 P8 p# m9 j6 x2 _! G$ v•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; ?- D7 e' N) v  K, ~•        Maintain and update the information boards with upcoming events
3 s5 k! W/ {6 ~0 j% M0 y•        Assist the ISP team in reminding clients to appointments of workshops or other events
1 Q4 [1 j, e. g; t•        Keep the reception area tidy and clean
7 ]3 P3 z7 ~8 A* [% c3 N  |$ }1 N  s•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
6 I. U- S! {% x- V; ]! u•        Perform general office duties as assigned
•        Report to ISP Program Manager
! {: }0 ?; N' B% i0 q3 @- |1 B) u$ ?
Knowledge, Skills and Abilities Required:
+ Z0 X+ d1 m( W  M' Y•        Excellent communication (verbal and listening) on phone and in person
# ]. n9 l, v2 R•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
1 q: X  r3 z! K( x•        Microsoft Office operation skills- Excel, Word, Outlook
# X8 c2 r7 I8 r. t2 T•        Ability to address multi-task and set priority appropriately
1 m) L$ s5 d5 l# s•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
: a; n$ O8 z: o8 {+ z1 v4 D2 T0 u•        Knowledge of immigrant services
  b3 p8 r6 m; p: d" f+ ZQualifications:
7 s; n3 ^, w: @) J. L' H•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
) o# A3 a( o" p) F1 O•        Demonstrate workplace maturity and professionalism
9 |2 f: Y+ V& J* ]- o  i•        Ability to work well under minimal supervision
4 {9 y! S) R: B9 u
6 Z; O! y; Z% K" M( c6 O  O
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
& V5 K. Y2 C! {% P$ ?Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
0 Z( A/ P" W2 _) w! Q3 m谢谢大家。