Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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5 A  w1 V8 u- mJob Description
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* w5 Y' X. ]" G, v) F2 lPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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& S% l4 c+ K% F5 IPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
) ]% g0 {* k$ F& N2 o•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
: V# X# G/ W1 |( p: D$ I( x•        Oversee the front counter when other front counter staff are on holiday or in trainings
" W& L0 o! K' R6 |+ @& A8 g2 h•        Perform general clerical functions such as photocopying and faxing documents
- E) n; D6 |) v" d2 `; ?: T•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
  D: J' c' X( p" x  \: f•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
  a2 U/ E; e8 d+ N& V3 O, R# ?1 a•        Maintain front counter service files
•        Perform general office duties as assigned
8 m8 s7 M8 a3 k* Y* x) `7 ?•        Report to ISP Program Manager

2 D8 c! S7 a' E( }Knowledge, Skills and Abilities Required:
: Y2 p' h+ _7 k4 D( b. K) J# |: Z•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
+ D" @- {* I) L- F. G•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
; C* W; h1 X, V, g5 j•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
' t% `  k1 j' }' |; ^2 {$ t•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
5 s' A7 m& F2 R- X, V7 c•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。