Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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0 q- m0 U! ^$ m5 z0 P' o1 R  i  B. EJob Description
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5 T5 K/ A- L3 V6 T/ |$ KPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

4 R% l" u7 t9 P6 m2 n; x0 aPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

$ j) z. i- w& IKey Responsibilities:
8 J- b+ N& O9 I$ T+ F( Z+ ]  ]. L# ?•        Answer incoming calls and route calls to appropriate person
. \& g) }4 x, |1 v4 n9 P1 ~6 L•        Take and deliver messages to the staff of ASSIST
# \3 [0 O' R  y4 a•        Welcome clients and direct them appropriately
4 V. I0 k( n# V5 I4 U& F•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
# ?' M! Z( v* M; ~0 c* ^1 B•        Perform general clerical functions such as photocopying and faxing documents
. J/ u, `. W  B2 S, [3 U0 l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
5 j3 j7 k4 ?) a1 T# g•        Maintain and update the information boards with upcoming events
$ ^6 ~! k( M6 p5 ?# g9 z•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% T2 H0 ^1 Z2 P•        Attend meeting and training to stay current on immigrant settlement matters
+ \* L6 q! x5 g$ h' p0 a•        Maintain front counter service files
•        Perform general office duties as assigned
& N4 w5 b" [, Z•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
3 M* I% C8 T3 n( N9 H•        Excellent communication (verbal and listening) on phone and in person
8 ^( V' _; u# I  @•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
+ ^: D7 }) S1 \% C+ @& H•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
( I- c% z+ u+ A& U" ~4 I•        Ability to work effectively in a fast paced office environment
+ q9 n) e$ F. u. g•        Knowledge of immigrant services
Qualifications:
- N! B$ p2 D& b/ k' }; s•        2-4 years of office and clerical experience
- i) |4 K4 i7 h# j) F# T( ~•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
$ I, ~1 [0 w  t% @# S2 N8 U•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。