Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

4 d# Q5 q2 b. J) ~: N* r4 TJob Description
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* c% l5 H4 H. SPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) R& u/ r$ A  ^& tKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
2 r. c2 W2 |: @  W. v; }•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
% u. p1 N( W; k0 @* U•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
9 \& q/ t) G: L7 s+ k1 }•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
* C( ?2 l4 E+ B' ?•        Maintain and update the information boards with upcoming events
' _' R& `6 `, S9 u. P: }! A•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
# S0 e0 [: q( Y8 g6 E1 R•        Maintain front counter service files
% F. n$ N. i: a" W1 ?& r1 V•        Perform general office duties as assigned
. e% C% v7 u* Y6 ^% v•        Report to ISP Program Manager

" `" a7 E* _! p7 C( l+ zKnowledge, Skills and Abilities Required:
8 n! |- f9 G5 o* ~•        Excellent communication (verbal and listening) on phone and in person
" i' j# e+ O. p. o4 L1 H. ]•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
/ k3 P* c1 S# a5 v% T•        Ability to work with newcomers and general clients
1 w9 [5 Z5 }* A+ H2 n•        Microsoft Office operation skills- Excel, Word, Outlook
0 g& `; k# i, O, F; b. c/ A•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
) g  J4 G9 Y9 _•        Ability to work effectively in a fast paced office environment
" B. ~$ p; e% i+ i! ]9 h•        Knowledge of immigrant services
" @/ X, e7 y4 q: TQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
# O. O- h( m1 ~7 q% e) `Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。