Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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% }1 a: {/ S8 OJob Description
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Position Title:  Receptionist/Immigrant Services Worker
& z: u. a6 T4 i) n- r7 xHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* v; L6 U6 N4 {+ s•        Welcome clients and direct them appropriately
6 k  M# r  t% A" }  E' ]5 _•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 _- Q2 \; g# U' K6 K) h•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
/ c/ q4 F2 o; p) d# s3 J, Z•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
5 _/ |  J+ v+ C, R' v" I•        Perform general office duties as assigned
1 ~$ D  i: @1 p/ J; U- R5 Q•        Report to ISP Program Manager

1 A8 J( ]) x9 U( NKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
1 [7 w% E3 q: ?/ B" R$ z4 p•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
( K$ b2 D; T' R. Y5 D; _7 ]•        Microsoft Office operation skills- Excel, Word, Outlook
/ V! i% `! ~; M# W•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
( ~0 M" e! w* a4 `. N& z•        Receptionist or customer service experience in a fast paced environment
; \; h6 K! c6 ?( [- [& K•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。