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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
/ D) \/ B- W3 B$ b3 ~9 ^9 uimmediate career opportunity for the following position at its Edmonton branch. i: V9 r+ I# W: S' u9 f
Role/Function:5 @% u8 l! Y$ x
The Customer Service Representative is responsible for responding to client inquiries both in
" o& I& j, H( [- F `person and over the telephone while supporting the sales team by building and maintaining
7 ^: `: X/ t# o5 M. nrelationships with existing customers. Integrity, vision, professionalism and the passion to meet) W" F- C* i7 a! D/ ~
client demands are key components of this position.8 c# A8 F2 P/ B G, p
Responsibilities:
1 P y9 i8 q+ `( A· Respond to customer inquiries through inbound calls and busy walk-in traffic;/ q0 w8 J5 y, j9 B/ ]0 Z, X
· Verify pricing and availability of product;* {+ d* P/ c5 q5 h6 d
· Supply and inform clients of pricing, credit terms as well as entering orders in system;- C2 c" l- H ^ E0 y
· Prepare and process invoices in accordance with standard procedure;. v# L( A( q& o
· Collect payments for cash account orders;9 e" }* Z0 R* @' b1 ?
· Investigate and troubleshoot customer service issues;
0 u7 K0 C5 b8 Y8 g· Process special materials orders in accordance with standard procedures;& W" R* Z9 l9 O h" }' h6 O
· Maintain customer data and update changes to existing accounts in the corporate
0 y8 l( }( G+ ~# Z/ }( @database;( k8 `/ Q9 P! \* w
· Address client inquiries regarding status of orders, payment, refunds, etc;, ^. L3 l+ Y; I: j: c) t" c, a
· Forward customer leads to appropriate sales personnel;
3 z4 T* x$ u% m, o9 `* s· Actively participate in semi-annual physical inventory count;4 q7 z& q$ N, Z0 B
Qualifications/Requirements:
# Y0 |. l+ f! M· Strong team player with excellent customer service skills and able to build and maintain
6 h1 ]" K- B# g9 elasting relationships with customers;
- M& `$ \2 M. y& [! L· 3-5 years experience in a similar role;
) Q5 Y, e+ O4 G: P: N$ [· Exceptional verbal and written communication skills;
. q5 f6 c) |4 T& | y/ X+ }· Strong problem identification and resolution skills;
7 q5 \. E8 Q5 t2 w· Computer literate; knowledge of Oracle 12i database (an asset);* V* z s: j( F" |% b' h
· Excellent organizational skills;$ p/ B+ c. r; V( _8 ~0 G5 ^' t
· Enjoys working in a fast-paced environment;8 A* Q% i3 W8 w( V4 Q5 ~
We offer:
2 k7 ~$ G, g% i7 ]7 H· Competitive salary packages;
$ W0 O( {( u7 |4 P, N# g! q8 f· Excellent training programs;
2 q( E3 D) v3 M; K+ D· Opportunity for advancement;
( g3 l; I3 ?, _4 J' H· Comprehensive benefits package (Health and Dental Benefits, RRSP program);3 k2 Q( [9 x5 Z2 A! v$ _2 m0 N `
· Stimulating work environment.
) D# z0 t7 }0 _* t/ pTO APPLY:
, X8 }) Y9 \" P2 v: RKaycan Ltd.
$ p- b! T: h2 J" Y7 P1 Dc/o Human Resources# ^) q5 q0 @+ r. h; H# A/ o
Fax: 514-694-2674
4 m' {& I' w. V3 H4 ]" lEmail; careers@kaycan.com$ e0 v- f; @% l0 h
Web: www.kaycan.com. |
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