Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
$ d, Y" B2 G1 E# p  S9 [5 Eimmediate career opportunity for the following position at its Edmonton branch.
) @/ M. N8 L; h, B. VRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
) X9 h# N' ^5 h) B2 K; l( Orelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
1 L3 e6 ^/ G, {1 a' UResponsibilities:
$ T# w% W$ \7 z) x6 T; m· Respond to customer inquiries through inbound calls and busy walk-in traffic;
4 U! o. p8 H! W9 d* N· Verify pricing and availability of product;
9 F! k4 B' o4 B4 ], ~0 d  A# u· Supply and inform clients of pricing, credit terms as well as entering orders in system;
% z4 l' `! P9 N· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
3 R% c* H, e( n* x, E· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
- j- o3 w5 P( K7 c% N* X. v· Maintain customer data and update changes to existing accounts in the corporate
; ^! t* g! q, A6 w. }% Ndatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
* b3 ^4 c2 F8 M· Actively participate in semi-annual physical inventory count;
2 G  P* z: f9 NQualifications/Requirements:
4 u+ a9 \) I+ O, s· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
- u6 J' d8 v: \5 Z: H* b5 b0 K· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
" b  E& X$ s2 A7 t8 z5 t1 ]· Enjoys working in a fast-paced environment;
We offer:
. q9 J. j4 g% T' |2 u· Competitive salary packages;
· Excellent training programs;
! Y' ~# H& z( P' G: G2 G· Opportunity for advancement;
; d4 \" i) K6 h. d# W· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
" @. X( l' X. ^/ b, x* t% n# qKaycan Ltd.
* `: S/ |" o: V6 ]1 G+ bc/o Human Resources
, f; `  W, ~$ w/ iFax: 514-694-2674
6 r1 n; N3 P8 @Email; careers@kaycan.com
Web: www.kaycan.com.