Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
1 G, i$ i; C- p5 l2 o- b' Hperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
4 U. @, Z) z8 o, t4 T" a' G· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
. p" N) N) L; |& n6 u· Supply and inform clients of pricing, credit terms as well as entering orders in system;
: _# n# o; a7 r* h) B# i, G( z% N· Prepare and process invoices in accordance with standard procedure;
; W- N3 c; j8 v$ y' I· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
0 d  z5 b3 c/ E6 o/ i( ?* U" c7 V· Process special materials orders in accordance with standard procedures;
2 O; q( ^: s; V9 w· Maintain customer data and update changes to existing accounts in the corporate
database;
8 r0 U8 F0 |4 l& [2 O% i* Z· Address client inquiries regarding status of orders, payment, refunds, etc;
& l! l( ^% g# G0 {· Forward customer leads to appropriate sales personnel;
8 @- C3 h6 V3 y; c- F7 ], ]! s' z· Actively participate in semi-annual physical inventory count;
/ K7 m. t7 Y) WQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
9 f" M/ s8 N! T! Q5 Wlasting relationships with customers;
· 3-5 years experience in a similar role;
$ H5 K* i. P& f8 F+ q2 X" i* D· Exceptional verbal and written communication skills;
6 A3 h0 J5 b8 R9 V/ @. ]8 O# ^% i· Strong problem identification and resolution skills;
; K( I; ~7 M& P* j, t· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
) f$ U0 E& P( R1 c) c3 P. `· Enjoys working in a fast-paced environment;
  \0 Y$ |  i+ l% jWe offer:
& r0 L7 h7 Z& J· Competitive salary packages;
) H- }+ K( r5 l. i1 n· Excellent training programs;
& U; I: [5 ]# \8 b5 G) E/ n/ S. t· Opportunity for advancement;
* L: v; y5 y  f' m' ~  g3 K4 s· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
# R5 m! X+ ~5 H6 ?& P· Stimulating work environment.
TO APPLY:
, ~0 r5 p9 q# f7 }6 t  Y6 c! sKaycan Ltd.
# ^; s3 S3 K5 a# jc/o Human Resources
* E9 J2 U; R. J0 s' wFax: 514-694-2674
/ |" a2 A5 [" CEmail; careers@kaycan.com
9 P& m$ L, G$ I/ K, R0 SWeb: www.kaycan.com.