Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
/ D) \/ B- W3 B$ b3 ~9 ^9 uimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
" o& I& j, H( [- F  `person and over the telephone while supporting the sales team by building and maintaining
7 ^: `: X/ t# o5 M. nrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
1 P  y9 i8 q+ `( A· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
0 u7 K0 C5 b8 Y8 g· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
0 y8 l( }( G+ ~# Z/ }( @database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
3 z4 T* x$ u% m, o9 `* s· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
# Y0 |. l+ f! M· Strong team player with excellent customer service skills and able to build and maintain
6 h1 ]" K- B# g9 elasting relationships with customers;
- M& `$ \2 M. y& [! L· 3-5 years experience in a similar role;
) Q5 Y, e+ O4 G: P: N$ [· Exceptional verbal and written communication skills;
. q5 f6 c) |4 T& |  y/ X+ }· Strong problem identification and resolution skills;
7 q5 \. E8 Q5 t2 w· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
2 k7 ~$ G, g% i7 ]7 H· Competitive salary packages;
$ W0 O( {( u7 |4 P, N# g! q8 f· Excellent training programs;
2 q( E3 D) v3 M; K+ D· Opportunity for advancement;
( g3 l; I3 ?, _4 J' H· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
) D# z0 t7 }0 _* t/ pTO APPLY:
, X8 }) Y9 \" P2 v: RKaycan Ltd.
$ p- b! T: h2 J" Y7 P1 Dc/o Human Resources
Fax: 514-694-2674
4 m' {& I' w. V3 H4 ]" lEmail; careers@kaycan.com
Web: www.kaycan.com.