Volunteer Services Coordinator

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The YWCA has an opportunity for a Volunteers Services Coordinator. Volunteer Services supports a number of programs and events within the organization.  This dynamic position is an excellent opportunity for an experienced Volunteer Coordinator to make a significant contribution to the YWCA.
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This is a full-time position working 37.5 hours/week.   The Volunteer Services Coordinator reports to the Chief Executive Officer.
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Job Responsibilities:
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OPERATIONS
3 c' y" m- r, Q- |3 @4 j- K( ?0 x•        Responsible for the development, orientation, coordination, recruitment, screening, training and integration of volunteers into YWCA programs, services and special events.
7 R( ~% ~' |' r0 R/ O5 M( m1 H•        Assist in development and implementation of policies and procedures for volunteer services.
5 G1 q. u& W# w* r+ J( G! A2 w•        Maintain the volunteer files and update the database using Raisers Edge
4 ^9 k, |' g/ u) o4 Q) I•        Ensure that appropriate training is provided, on an on-going basis while giving volunteers opportunities to expand their knowledge, expertise and skills.
•        Develop and implement a comprehensive volunteer recognition program.
•        Measure and report on key volunteer metrics including satisfaction, engagement, turnover and volunteer hours.
2 \% X& e' K9 ~( u, o7 d" C•        Identify and implement best practices in regards to volunteer development.
& p# G; r: W9 o; ~: Q& i•        Facilitate placement of  practicum students, and grant-funded personnel throughout the agency, in order to provide appropriate career development opportunities
/ k+ i( r0 h% C5 @* J5 U•        Collaborate with other agencies to provide suitable placements for Persons with Developmental Disabilities. Orient volunteers and their support workers, schedule work-dates and provide direct supervision when required
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" m( K1 y+ j; ]8 ]. S' eSPECIAL EVENT PLANNING
5 E. v- o2 k, L  i, R; ?7 P0 Y* W•        Plan and execute the Power of Being a Girl Conference, in consultation with the CEO
•        Book the venue and speakers, register participants, provide on-site logistics and complete the post event wrap up

ADMINISTRATION
•        Develop and maintain job descriptions for each volunteer position
•        Maintain secure volunteers files in accordance with privacy legislation
•        Provide feedback on volunteers’ performance, as appropriate
3 X5 _# O" U& W, ?6 X2 e, u7 W•        Ensure Human Resource policies and procedures are adhered to within the department
1 \6 N. t; W! [+ g4 P6 ^•        Maintain an up-to-date Policy and Procedures manual for the department and develop new policies and procedures as required
! c% V3 v* L8 P8 {•        Ensure that all forms related to volunteer recruitment and placement are up to date and implemented throughout the agency
1 N2 w* k  `2 Y& B- c1 c, y•        Develop resource and orientation materials for Volunteer Services
! M1 i( s; C% U- F0 p3 y+ B$ v•        Maintain monthly and yearly volunteer statistics for reporting purposes
& c- ^4 R' Q/ r! E•        Prepare a regular monthly program report

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FINANCE
  J* I: M; G  E' J% U•        Ensure the program operates within approved budget and be familiar with potential variances
. G# C/ J# Y3 V3 l4 R•        Prepare volunteer statistics for grant and funding applications, for this program and other programs within the agency. Provide supporting documentation when required
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7 N/ E$ A+ D8 R& ?, ?9 HINTERNAL/EXTERNAL RELATIONS
$ Y8 R8 i3 U: B4 r8 i•        Act as liaison to the Y-Knit group of volunteers
+ W& m/ N- Y" n( s! E•        Act as agency’s liaison to other volunteer organizations (e.g. Volunteer Management Group, Volunteer Alberta)
•        Follow up with correspondence to outside agency volunteers as appropriate
•        Attend external functions such as volunteer fairs, trade shows, and special events as required
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Qualifications:
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: _+ P5 s9 F4 X! u/ O& k•        Minimum 2 years experience in Volunteer Coordination
•        Excellent organizational skills and multi-tasking ability
8 Y5 @. u! u- _% l% P4 A•        Demonstrated superior volunteer supervision skills
* g( C* J: _9 ~) h$ n5 `( N7 i! i•        Collaborative working style and excellent interpersonal skills
•        Ability to work to meet deadlines and to work under pressure
' |) D2 k8 H5 L/ E2 ]8 e1 Y8 X" [5 R•        Ability to work in a team-based environment, with cross-functional work teams on projects
! Q+ C# @8 _( \•        Sound judgment and ability to maintain confidentiality
•        Knowledge of Raisers Edge software would be beneficial

2 |! T7 q# }9 M, H" n  k& m% b6 OHow to apply:
* \$ w3 t: f: H: CPlease submit all resumes to the Recruitment Coordinator:
5 Z$ H( w" X! fEmail: recruitment@ywcaofedmonton.org
; z" o; F9 B& ^# ^; [1 y7 {8 ~5 YFax: 780-425-7467
Application deadline: October 29, 2010