Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

! J5 S  {" }0 @" d* j) Z  O4 LThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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9 a% _5 y: q# B3 W' tJob Responsibilities:

& |; G5 H% U: k1 V, {9 Q, K: m: [Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
; B  ]2 u$ W, W% P6 `  D•        File and organize paperwork and files related to client visits
0 o3 g1 X2 h8 p6 g% f" I•        Input and manage high volume of data
: a; R  e) C9 V4 t( w•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
8 v6 _& ?7 ^: a; c5 x- |7 @5 N•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
: o8 n5 i) [2 W, x5 @' j6 u•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
& E9 `0 y6 t, c& v, l5 Y•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
/ f6 W! n" G8 n* k6 a8 |5 Z+ n& |Please submit all resumes to the Recruitment Coordinator:
0 }4 P: p9 d! t) b% C7 C$ sEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
! J, ]% }) ]* z% y, K7 kApplication deadline: October 22, 2010