Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

1 r5 P9 Y. ~2 r# A. ?( E% b8 C6 d4 WThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

" U1 [5 J) C. M) q/ s( bReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
$ i1 \0 C1 H; n( k; d•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
. f3 ^3 y, O5 a; ^) G1 K1 x•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
& U! ?6 N0 k0 C. l( x, M3 {•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
; Y4 U5 [( g9 T•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

- C9 B( o* K5 U- @Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
/ ]& i5 K" l9 _3 D  V5 Z$ R•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
- b( G% R8 S! k2 A•        Detail orientated and ensure accuracy in work
1 D  L  [% F3 G9 e" Y•        Able to interact positively with a diverse population
•        Strong customer service skills
2 ~7 G. S& l% P) F•        Strong organizational skills and abilities
7 K7 r! m6 E! o3 Q1 w! b•        Knowledge of HOMES database an asset

How to apply:
! }1 Q. j& l, [: Z3 [9 ?; p& N* FPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
5 B5 ~6 u4 P7 t5 R, S! |Fax: 780-425-7467
! J8 v7 A, O4 T3 G( `" VApplication deadline: October 22, 2010