Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

% g4 Z5 m" V# h: @; xThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

3 _8 b- X6 A7 x  r& U0 iJob Responsibilities:
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Reception:
% m5 _: W! k; R6 b•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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8 D# _# O. E3 K/ \! GAdministration:
* L0 s* |, c# u& z•        Schedule client appointments and counsellor workloads
) ]9 A0 Y! ?0 U•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
4 i( P) J- ?8 |$ @( W•        Generate monthly reports and statistics
) _( F' [0 j, Z1 q# p•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
7 G. ?, ?$ f% `+ \5 N4 q& c•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

- x; W: n6 x- q, h•        Minimum two years experience in areas related to office reception and office procedure
6 W/ R. s% \4 U8 y/ U& j) s•        Proven experience and proficiency in Microsoft Office including ACCESS
% F& I* L4 g8 c9 O* P9 `$ q•        Excellent verbal and written communication skills
+ p4 |/ l# r* l  D- Q•        Detail orientated and ensure accuracy in work
) ?- q& r" {! k* j1 `6 v& }•        Able to interact positively with a diverse population
& h& ^: k, f- U7 ]8 I' {$ h•        Strong customer service skills
" P" j* U! A- L5 i0 v: Z7 T  t3 S•        Strong organizational skills and abilities
# E; K$ ~0 z5 u1 A  D- z+ p•        Knowledge of HOMES database an asset

' T" s4 M2 [) s9 N9 B1 UHow to apply:
7 {+ s4 U* c% x! W9 D8 F' m( RPlease submit all resumes to the Recruitment Coordinator:
/ f$ ?2 P: s" L) U8 YEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010