Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 n% ?" C2 @$ _; y# v) UThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

+ C) W# }- B  h2 f6 A& a$ n7 C3 tReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
0 b' ^$ V1 Q  J  i/ g  W3 f* \# a3 b•        Update and maintain databases
•        Generate monthly reports and statistics
- o% y" S5 }1 H' H. t! t* I! h•        Organize and directly support group materials and documentation
& X* \7 ^( |2 i3 o2 I) w% W•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
4 J, ~% q( W7 f4 V•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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, F$ d- m1 ?4 XQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
' A4 I% m5 ^7 o& x2 F•        Excellent verbal and written communication skills
+ Y8 ?5 Y8 R' I•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
1 @9 {: ]8 y% u•        Knowledge of HOMES database an asset
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How to apply:
% b5 M/ t( q( E3 I/ @* APlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
# h, C- \) I' w4 \Fax: 780-425-7467
# Q3 F5 ]" D* I/ w+ ^Application deadline: October 22, 2010