Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
# B- S9 L+ z; i& t- M7 c•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
2 U, n0 M8 h1 n% Q3 P4 J4 i  F•        Input and manage high volume of data
& [! T8 t/ U! Y•        Update and maintain databases
•        Generate monthly reports and statistics
$ s) P2 q4 W1 E# R•        Organize and directly support group materials and documentation
* [( _, y- I, Y9 ?. }) d•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
0 i9 G; v* ~/ M. ~•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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: I3 B& ~4 a9 \  c. D. \Qualifications:
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8 u+ a6 D) {( r; g9 d•        Minimum two years experience in areas related to office reception and office procedure
: U/ N+ b9 `: B& U: V+ R% t9 Q0 y•        Proven experience and proficiency in Microsoft Office including ACCESS
% V* d4 Z* l! q. s2 Y  _( V0 r•        Excellent verbal and written communication skills
8 c6 [. o! v6 j3 K2 y1 [•        Detail orientated and ensure accuracy in work
) n% H, ?. w% q7 t/ D•        Able to interact positively with a diverse population
" w- m' Z2 e$ v2 g- f' ?. k. R) n•        Strong customer service skills
2 X0 S9 w# }% K' x6 U- L9 x•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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" Y7 o5 j& t' H7 V5 Y4 L$ MHow to apply:
% }! F6 q* `  [9 MPlease submit all resumes to the Recruitment Coordinator:
( F) n0 p$ O2 N0 a( Z3 `6 s! c- `Email: recruitment@ywcaofedmonton.org
: b  L) h2 |) w: n* MFax: 780-425-7467
0 s; J& I% f, ~& NApplication deadline: October 22, 2010