Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

5 @( N+ ]( X8 q* S" g: I' hReception:
/ ]- i  l! c& z/ H& c2 r0 T•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
* C! ~' |( [# u) K  P  I•        File and organize paperwork and files related to client visits
% K$ F9 d" A$ O+ d1 G: K/ |•        Input and manage high volume of data
% s. t3 y6 ?" O% {# ~•        Update and maintain databases
5 [# z& ~9 x$ \0 z•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
; y, i2 p6 J% e/ \$ ]) A•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
& O  A! x6 n; x( M( d, N•        Thorough knowledge of services and programs offered by the Counselling Centre
/ |4 g! P: D# r) M8 j) W•        Ability to handle inquiries about programs and services to other community agencies and to clients

! O& ]! W# E. ~4 @$ zQualifications:

: o; `) s  |  Y8 a* A( W•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
/ W1 D/ k/ J, n: s) k•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
2 ?4 v8 {/ L* ~- x4 d. ~0 s  S; Y•        Strong customer service skills
•        Strong organizational skills and abilities
# u, Q3 h8 @" V8 k•        Knowledge of HOMES database an asset
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How to apply:
6 t* \, q! t" w' jPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010