Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 e9 U& m1 {6 ~This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ F- u: ^% H: k( i8 x•        Answer multi line telephone system
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+ U5 V8 j6 b' v. l, p8 gAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
$ x  ~( {3 p& i, l: @" m•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
8 X# D: F4 M8 \; r+ ?•        Organize and directly support group materials and documentation
" p  c. ^; A: l0 O# n; P# [•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
" N  h, [# N! N1 ], b6 C•        Ability to handle inquiries about programs and services to other community agencies and to clients
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5 h. K- U4 _% ]. U/ |Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
( X# G8 x2 f% P2 \$ }•        Excellent verbal and written communication skills
6 J4 _0 z: n- ?' G' n- r•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
* ?" @2 v' C- d/ qEmail: recruitment@ywcaofedmonton.org
, {3 Y! u* w( B- fFax: 780-425-7467
Application deadline: October 22, 2010