Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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( O; M8 u' I, j9 HKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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9 U1 |9 R% P% w+ }, qYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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9 Z. g; s# d. j$ x9 J8 ]You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
Required Knowledge:
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+ u+ b7 g  z; @* l$ S; t0 sTechnical knowledge of data/IP products and services.
; J5 O& [/ n9 n: }Technical knowledge of voice products and services is an asset.
/ B5 s! k: V" i( ]7 E" ]1 ?5 DTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
5 b  M6 L6 l/ l& p& k/ b; Q; m: cFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.



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# J& r; P* I+ hRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
$ n. K! s# R8 }" |8 RStrong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
6 A) E$ [$ T0 h( p* Y* t& WMust maintain a high degree of accuracy and attention to detail.
/ h7 d- l' b5 G9 q% cAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.

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Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
) K' O+ W6 l) a) SMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
6 |' H( `1 y$ M6 lThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action

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9 L- Q3 t3 S) I$ ^9 mTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
6 y9 H! D5 L# X( X; {7 B6 k" PWe believe in spirited teamwork
We have the courage to innovate
  

2 e+ u9 ?* q- V! z9 {( P; q* B) e2 x3 UAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
4 f& t2 ], q. E/ V" u据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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+ X: ]$ \5 J  K( }$ O现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了