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Customer Help Representative - Edmonton – ADV1474/ P7 A$ c X: ^- z j+ Y
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About TELUS
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, w; x! i! V! g1 ]TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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) e& D u" y) r, u$ m8 w# MKey Responsibilities:3 k1 T3 G5 B+ r- R5 X% T
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services. Y" _( A# H# h7 ]% p
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 0 B! l+ C4 N q% F& Y/ U3 n" j
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In this position, you will: . ]# ^) O' v% p; i
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Provide service to TELUS customers.' X' R& h1 R* _4 l
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery; T. t6 E" s: i# g! b: }
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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: ^# h- W7 m" s" ?1 w RYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.5 ^3 H/ @( p j7 x: m3 j9 { _
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( F( M% {7 q$ b8 e. f! F4 J/ @You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.! i& k! x4 v& G9 c% K
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Qualifications
+ V" p7 C2 k( g; tRequired Knowledge:
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Technical knowledge of data/IP products and services.
/ n' O7 H0 @: H6 K& p" K; vTechnical knowledge of voice products and services is an asset.3 P. A/ T- N+ s/ Y8 @
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
" h. P! \( R7 K% G5 m IFamiliarity with trouble reporting systems is an asset.
8 ~% W9 m, ~4 R' E% P! q) y( fSuccessful experience in a customer service environment.: J# t u- t- v+ o
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:! |7 E! i* u# b, _+ S9 E
5 J( I! E5 S& ~/ h: zMust have exceptional interpersonal, oral, and written communication skills.
0 D: K# }2 l6 K$ J) ]4 BStrong problem-solving and trouble-shooting skills.' I1 F: r1 W* l9 M1 J3 j/ [$ x9 l
Ability to work independently with minimal supervision.
: {: [6 |0 z- v! {/ I9 @- H4 nMust maintain a high degree of accuracy and attention to detail.2 ]% r- @7 z0 N: h
Ability to effectively compile and analyze data and make sound recommendations.
! `( r6 m3 \) N4 M! W$ `An aptitude for recognizing and creating sales leads is an asset.
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7 E. L& Z3 m; a; E% p8 ` Additional Requirements: ( V4 n% p5 R. ~, C. W" C2 E5 `! l0 ^
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Reliability and regular attendance is essential.
% y8 D+ ?9 }; wMust be able to work in a measured and monitored environment.) V6 W& r& @4 e/ ~; R
Ability to work efficiently in an environment with limited ability to move about.- e1 A1 M: t% ^% o
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).: b& _# I2 m- U/ j
The successful candidate for our Customer Help Representative must meet all applicable testing requirements., a) W% N% A8 a# L1 v
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TELUS Values in Action |& A6 E" v |; k. R
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+ A" U- A3 h |7 [* K3 F7 ?+ TTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;; o! f, S! u* k6 t, `" `7 e* l. i; _7 B
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We embrace change and initiate opportunity
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We believe in spirited teamwork" z1 O+ I# s9 ?& E( f$ k
We have the courage to innovate6 m8 ]0 x8 V+ ` h% Q: t
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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