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Customer Help Representative - Edmonton – ADV1474/ P$ d( n$ O9 M6 J& e. u& |" ^
& `- |* m1 O( q3 {1 s2 t+ \. AAbout TELUS- @0 B8 L2 L. S" p: ~
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. # V: y* J% G7 t/ O
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, M9 A( Z8 l; V# g, T4 v2 LKey Responsibilities:
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4 B* r4 i. l5 f3 }We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.* W6 r. V8 T. K6 \
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7 [9 u4 \8 `, oYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. # q9 O$ P* ?- G& ]
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- R+ m* A l% f- f* F- B/ ~ In this position, you will:
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3 q$ Q2 v4 I" ?; MProvide service to TELUS customers.
" X1 K! Z7 b2 JIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery& x. q0 c2 f+ X. T
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner4 ]% S' g2 y3 @3 Q
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: O% R' n; L" B; M i In return:$ G9 r4 k2 g6 o7 m7 B
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: W7 m! ^$ }* M+ f0 sYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.% E* R& e, H* K0 v+ V/ c
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) u' x$ m$ B. H5 q oYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
' E: Y2 v/ g' ]9 e8 [- URequired Knowledge:9 y0 B# I6 g: `% S! \7 n
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Technical knowledge of data/IP products and services.
( ?% J% A2 e! |3 x* {) Y' ?Technical knowledge of voice products and services is an asset.
* q& A5 _% y/ r- u+ ~$ r7 d5 h8 d7 J, ETechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
, O+ q" h% p n! N( {, Z% LFamiliarity with trouble reporting systems is an asset.
8 D: ~6 a) I; Q. Z9 H$ QSuccessful experience in a customer service environment.
9 ?: q5 L, `( o, EWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.: F1 B2 C% J' @, o4 P, s1 p+ `7 S& S& z) Z
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4 o6 t; {# S6 Q! bRequired Skills and Abilities:7 t7 h. k3 Z+ f6 A
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Must have exceptional interpersonal, oral, and written communication skills.
7 J" I7 D: |. L* r7 lStrong problem-solving and trouble-shooting skills.
8 R, h1 @) E+ x" G- G4 j& \( dAbility to work independently with minimal supervision.
$ z' C6 q- G" z" F8 ~2 NMust maintain a high degree of accuracy and attention to detail., T) s) [4 Z; B2 d& `
Ability to effectively compile and analyze data and make sound recommendations.+ F. o) O6 ~- r" u$ n
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: . b1 K2 ^: M' H* k5 T: M4 j9 M
4 ]( ~7 |! \) T) [4 I( U0 HReliability and regular attendance is essential.
2 T- _8 p' A2 }Must be able to work in a measured and monitored environment., Y$ ]1 E. p# A& v" W3 r
Ability to work efficiently in an environment with limited ability to move about.: T- k! n3 @ _" l1 Z
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
7 ^$ J0 w5 q" l( U* d KThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.& Q) t( E9 f+ ^' T
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: C) Z7 b! E" T0 N ] TELUS Values in Action& B# m; d M0 D* R* J( \4 S
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3 X1 V# S. u% _5 E( `TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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! r# Z. L" S$ t$ G: O) H& S% X* QWe embrace change and initiate opportunity
b- X! o- Q% P# `We have a passion for growth
, z" w6 I1 a" r+ b3 M1 RWe believe in spirited teamwork
7 e7 S& p( n. Y% ^; {9 W. SWe have the courage to innovate
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# W# a( B5 E% H; r% NAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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