Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

; R; {' n! C, @TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:


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3 j2 ]2 K1 K# u5 ]8 L; f/ bWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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+ \& r8 S) `8 a: p- b In this position, you will:

Provide service to TELUS customers.
9 I6 ^; F9 l4 \4 ]0 {- f/ Y" z$ \Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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/ e8 C* d, P8 Z8 R6 o In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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7 f; C, j9 ^3 f( U! H7 yYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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  m+ V8 o# g/ Q2 y( m5 K+ `5 AQualifications  
7 e2 D3 W0 }0 C+ WRequired Knowledge:

; e. A) E! K0 ?3 Z3 R5 n7 |; sTechnical knowledge of data/IP products and services.
/ u9 o4 l3 a& u2 WTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
/ Y  X+ t% @' Q8 h' qSuccessful experience in a customer service environment.
# ?5 b, A. r7 }  r: [( [! K7 ]. ]: ^Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.



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Required Skills and Abilities:

% m  d! x3 |! @; K  bMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
/ B3 ^6 \2 V( D* V$ PAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
8 X3 j& j4 S8 D6 d* oAn aptitude for recognizing and creating sales leads is an asset.


Additional Requirements:
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Reliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
. F7 g, R5 }+ Y* K7 y* I) E8 r9 NAbility to work efficiently in an environment with limited ability to move about.
5 l+ |- v3 Z" Q7 B& a* N& QMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ `: e* f3 z" M6 _. dThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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0 F. |- {) ^& t( i* k TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

6 T- [! Q3 }( w8 GWe embrace change and initiate opportunity
( O" x& L" f% M9 KWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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$ U2 f  d8 Z7 F: {+ o9 h- jAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
. G% \, A7 R; `* i0 C% F& Y  h( N据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

) [3 P/ @: X) b3 [6 ~现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了