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Customer Help Representative - Edmonton – ADV1474 W! G ~/ V; ~: O! E( |
& Y/ Q& E0 @' F/ m; _' g% {About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:1 |' F' }$ l" e4 {5 k" N; r
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1 s# \1 h8 }/ j" P. qWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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9 j. ]5 o, t3 a: c6 z2 VYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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/ `3 | @4 e% k( @ In this position, you will: ; E: F% e8 Z$ m9 K1 ^9 p( U
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Provide service to TELUS customers., t+ n8 O2 ]) Y3 \; U
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery! b1 z q7 F, m' z/ r; T' x
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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8 h* L. Q! J& k8 W+ Q In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.1 Z+ p, G7 M& n- G9 Q# M
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Qualifications
q$ `& q' W% I) ~- f+ P; {Required Knowledge:2 h T$ e- t9 v
" ?7 g' G/ t, Y* d+ RTechnical knowledge of data/IP products and services.+ Q1 D2 `# q" `0 Z4 M/ s$ r1 ~) R
Technical knowledge of voice products and services is an asset.* G" j% o; R* [2 q+ |- l; K
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.6 K" n% ~% M1 @! M1 Z2 J" u* ?: ?
Familiarity with trouble reporting systems is an asset.% a f2 D& q' C$ `* o6 i
Successful experience in a customer service environment.
7 D$ ^: J: N9 k# X9 ?Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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) E' m V% R. XRequired Skills and Abilities:( f2 P! c9 g3 D4 I+ V5 H8 v
E' l; t8 T- u4 q' V/ gMust have exceptional interpersonal, oral, and written communication skills.
9 D) A) }( j: M$ ^3 ?0 X" KStrong problem-solving and trouble-shooting skills.
6 v/ _: l* J. Z: |- pAbility to work independently with minimal supervision.; W+ Y4 l/ I0 ?( Z
Must maintain a high degree of accuracy and attention to detail.% r1 I0 h8 _! T9 ?6 [
Ability to effectively compile and analyze data and make sound recommendations.$ [7 N- `/ `! P* @" o
An aptitude for recognizing and creating sales leads is an asset.0 T4 b$ E9 d& j9 r
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9 H H* Y, o% y; g Additional Requirements: 6 |4 q/ K; I3 z) W; V4 E v
0 h; H2 \& F% t7 l7 \Reliability and regular attendance is essential.
* l3 r7 O) g4 ~, V' a) ]Must be able to work in a measured and monitored environment.
7 T& a2 H; F- |1 m* x5 V2 d. x/ PAbility to work efficiently in an environment with limited ability to move about.( H5 W* W7 S1 g% V @0 t2 `/ g, N
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).8 {2 I0 G v8 R+ {
The successful candidate for our Customer Help Representative must meet all applicable testing requirements./ j( p( \ I. C- F6 @
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TELUS Values in Action
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E4 ]3 q Q5 A. bTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;- r' t9 e% |- z
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We embrace change and initiate opportunity0 S! }8 r# i% j, u' \
We have a passion for growth
& n: {+ o9 P$ d2 x9 v! P5 @+ F9 dWe believe in spirited teamwork+ O' e+ k/ Z! o- t& Q
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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