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Customer Help Representative - Edmonton – ADV14741 ~- I, H2 g+ R! U
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About TELUS( j2 B& s) c: L. v& Z8 l
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ' P( q" m4 D' e( z
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; U8 L, [2 ?2 VKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services., w9 B, X; ]+ l/ q$ _, U* p
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3 @% m; @; V) y4 f9 T) _You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 1 w5 Q6 ]$ [" I# E, n
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In this position, you will: 3 B+ C: v! |+ V3 W
, W- F& D5 g& O1 x' W1 xProvide service to TELUS customers.
% i. Q0 Y* A' ]- t. BIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery6 K; Q* t8 w% \* Q3 `) X
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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+ j& g1 W1 A8 b; e; {You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.7 \- ^( r* k8 y8 v: x
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+ M; y" j% N( T; I+ z: }You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.2 A @3 O. s3 p
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2 R, ]# h4 }! SQualifications 9 p, M1 W9 s4 c
Required Knowledge:
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& l/ R9 r' Z* V; wTechnical knowledge of data/IP products and services.1 [% ^" h M4 j, S, J
Technical knowledge of voice products and services is an asset.
! o5 q& c6 s3 |' E3 H$ n1 }6 {Technical knowledge of the Internet, Internet technologies, and technological/industry trends.+ O- w' o5 U" r3 c" ]
Familiarity with trouble reporting systems is an asset.
; z' \8 m2 O$ Z: `. b; x. USuccessful experience in a customer service environment.
/ ~+ n) z. H0 f2 I2 I( lWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset./ C4 A. \! \7 H, i) s. M
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.+ a6 F/ |2 u) {7 [! n I
Strong problem-solving and trouble-shooting skills.! f1 E2 ]3 d7 R# H% {
Ability to work independently with minimal supervision.: C( `9 J+ b0 D2 F7 x( M
Must maintain a high degree of accuracy and attention to detail.$ }! L* Z- r0 X6 E) H
Ability to effectively compile and analyze data and make sound recommendations.
7 h" U1 ]. V: e) h! A" W5 j2 V5 cAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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- U9 t: n% W( F) oReliability and regular attendance is essential., i1 `) Y, @+ G! H. v
Must be able to work in a measured and monitored environment.
' g1 ^ P) x/ |7 _7 ?- gAbility to work efficiently in an environment with limited ability to move about. l" o0 S1 p- `8 Z' S
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).) O. S, K5 y: n9 w1 V
The successful candidate for our Customer Help Representative must meet all applicable testing requirements./ l6 Z( C9 r" {$ w& j$ k9 c1 S8 o
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/ m/ s' R& X7 T& s+ t TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
, m n; _1 [6 d, O9 m0 ^& G" aWe have a passion for growth/ @* o& ^* R# k1 h4 m+ P# Z8 x
We believe in spirited teamwork+ k7 G7 D% w3 x
We have the courage to innovate) F* q" @! F! ` G8 C
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: W8 P2 U& L1 @( ?0 I HAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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