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Desktop Support Team Leader
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# E- j4 ?/ _6 {/ F1 I5 eJob Requisition Number: 90440
' w" E* {/ z6 @* B& D1 X1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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# Y4 B3 s8 M8 f. C· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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6 L0 j3 i) w' M* J· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

9 x* E* ~& f% g) k0 a· Establishing standards, procedures and documentation for the Desktop Support area.

. \4 x, k5 Q6 B· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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( w5 p0 w) s- o: S  NJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

, ^- _7 W5 D, h: s% u· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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: w: f2 I: V% {' v· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

" h, B4 H, [# ^2 h6 p# x· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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: k5 F8 F3 j. |! k9 {) B* n  NHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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' m3 O6 @. M! Z2 l6 X" W. RSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



  i" L+ w7 h; C& B& M9 [% aGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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' Z- _% O3 \1 ]# _4 z) D; t4 IOpening Date: 十月 27, 2005
0 \$ Z+ ~0 H. b* k1 F- t! W& N6 iClosing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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