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Desktop Support Team Leader
9 E1 a, }- X( j) rSystems Analyst III
* s1 G9 q  I0 K" }( e7 j* BJob Requisition Number: 90440
* r* E4 m' i2 v: f. S; J1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
" ]' E: t) w/ b% W, Z# I' _& `8 J; z) ^Work Location: 12th Floor Century Place

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" \8 H# s" }+ T# n0 B! O; G) Q  z4 mFUNCTIONS:

8 K# L; \' ?0 t& m5 Y& L4 R! XThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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4 g1 d" I; b( a# H! G· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

7 q" F1 V7 d# G; G3 M· Researching, planning, producing and presenting technical recommendations by formal reports.

  ^  G- E; `( ?* m* H, y· Establishing standards, procedures and documentation for the Desktop Support area.
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& Z% n/ V7 t/ G% x' f, v& _2 X" j· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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) l9 Q& K+ G# K4 [: ]JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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, k6 w/ z4 R; ?% G  ]6 i" w# G· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

4 C! b. `& n. P+ s! @· Strong analytical, problem solving and project management skills.

; ^! T. D7 O1 c1 E5 s% x· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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; `' p! \" k' x4 R8 }" |8 k. Y& yHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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+ h7 b: u: g. K4 E4 W% {6 WSALARY RANGE:

! h! k' y0 }# I" h4 }3 a  G21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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) l6 \  E- h7 e! H9 oGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


5 [2 p; j0 |9 N; `  Q2 }+ k  IOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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9 ^! O9 }, \+ Z3 B& S# W( ]Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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