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Desktop Support Team Leader
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Job Requisition Number: 90440 ' }0 X% W) ]/ g) g( z% q' v: ?
1 Temporary Position (Approximately 11 Months)
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2 c5 x. z6 _* P& ? wCorporate Services - Customer Support
3 Y* F. G- _% i" x& `Work Location: 12th Floor Century Place * C$ T! ~4 s3 _/ q6 B% t
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/ k x v/ R; B5 W8 `0 w3 ?9 iFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:/ C/ j% {1 Y8 Z7 l' U& I6 w2 t
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.+ @9 H0 Z* T: o
/ Y8 i* S# g9 m v- r* x7 w· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.1 H4 v4 |: l. y7 U( R: F' ?+ h# t
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· Working with other operational areas in maintaining an ever evolving desktop support model.$ s7 F' N0 b Z8 }
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.9 D6 b5 ]9 Q2 Q0 s
6 w- S& b) X' O1 D* ~· Performing quality assurance for work performed, in response to customer requests.
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2 Z2 n7 ]* y3 ^1 Z: C! {· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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3 C% Q' J' ^ t& o· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.( p' l4 ]' Z3 B8 _* E
( S \& I* ~, i. q, O, L· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.+ U# I+ b' u$ H/ H
# X5 f4 s/ V! \6 z& q# } s5 C· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results. X& S) ~: @# L$ g1 }
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HOURS OF WORK:
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5 |) O7 X& }4 Q3 U6 }& j/ w33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.4 h- ?) G* X( |: ~2 E9 H
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: Z, B5 B5 } w: \8 R/ @SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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" g3 D- d6 |8 A) yGENERAL:) M3 I& f3 { |. p
! t7 j& S: p, A$ w2 xCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.: m" u- Q! i0 h) d+ Y9 e& F
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' ?- v5 Y% b } nOpening Date: 十月 27, 2005 8 Z# C4 u9 g" C- ~8 e2 d, O
Closing Date: 十一月 07, 2005 B# c7 L5 m6 t2 _) Z
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8 c' i. h9 D" x* n/ ^/ d6 o4 vApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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