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Position: IT Small Systems Specialist
% p, E( Q# [0 a- z- s2 x" BReports to: IT Manager ' T: f9 N4 H8 p) `. P U
Location: SYSCO Edmonton
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Position Summary:* u$ R3 t' Z6 b! v% D, r; u
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
( f s3 h+ F( p) ]§ Provide high level of customer service to internal customers
) u, b- \9 w' F$ ~5 W§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
3 Z V$ j# e$ F, ^! d( h§ Hardware and software installation, configuration and implementation& \* v) y0 b5 I+ c$ B& Z
§ Ensure software and hardware standards and other policies are adhered to at all times. E6 [. z! E% b$ ?$ _' u
§ Liaise with Corporate IT Helpdesk
7 r# R8 l3 F5 F7 m5 n§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
+ {8 ]5 U+ n% Q. J§ Develop and maintain good working relationships with internal and external parties' S) u# [7 J+ F( |, q' Y) d9 M
§ Special projects as required- t& m* r2 U- O" x
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:; H3 e4 s) K# |6 F8 m
§ University or College degree in Computer Science and at least 2 years of related work experience0 a: [9 U# D6 O5 n1 ]2 L
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision% b* I& I) O, ]% R! p$ P, e g6 J8 C
§ Fundamental commitment to customer service/ a" a& n u2 O2 o. }
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
" c# Z3 ?0 G6 n, J§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware4 B0 d" q* ?. V. T* d
§ Experience installing, supporting and troubleshooting client desktop software1 l% h9 ~+ s5 y' P
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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: m2 F, ]. Z9 GClosing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:
7 B) D9 k! B- |/ Z( HBeverly McIntosh, Human Resources Coordinator
# }5 h7 ^, W/ R) xFax: 780-451-3546
& Z4 R1 L0 `* I0 t& P. aEmail: HR.Edmonton@sysco.ca9 J, W1 V3 ?) Q s, W. z
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|# Z, n& `4 r- W- a# WPosition: IT Manager
. m8 D) K4 a* h* j/ |Reports to: Director of Finance & Administration
+ {: [/ N' V/ YLocation: SYSCO Edmonton# t3 T; I' Q3 G$ p9 G
. r5 C" I& i5 _$ QPosition Summary:, n' G& @! H4 u( x
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). ! o) ?* n6 L5 o2 V# l1 H. o. |1 _
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Responsibilities:
0 v: x2 D5 v( p5 }§ Manage a stable local IT environment & E" V& W' m. H& f+ c3 f, h5 e1 B9 W
§ Manage and coach staff in IT group
- {, d# G( \: c4 I§ Oversee and provide small systems technical support7 _. ?3 s5 R! V3 }7 {/ r: i
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives; T4 ~* c: I% u5 w3 a1 u* N- f
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
' @, u' S! r$ s! L1 V/ H# U§ Hardware and software configuration and implementation* e$ z" V2 L1 {4 l8 E
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
& R; T5 f/ B: K1 c7 i) K§ Ensure software and hardware standards and other policies are adhered to at all times
1 f1 |4 g+ i6 m; b§ Perform network administration at the domain level; managing user accounts and network access' s* @) [* r4 |
§ Develop and maintain backup and restoration procedures
9 f ~* P. R8 G9 a) W- u* X§ Develop and track IT budget as well as IT capital spending plan6 ]8 `& \3 ]& ?
§ Liaise with Corporate IT Helpdesk: j) @5 u( `8 x/ F: [
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert* B# w5 e2 C. U5 @
§ Provide technical and procedural recommendations to management e$ P: q) S, l& _, I& B' F
§ Manage user ID request and approval process in conjunction with Director of Finance- t* U, I% l% z, r. F3 R! U% o
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT& C; P. j M0 F
§ Coordinate and support end user training- c9 ]) q: \/ D* u) |( I
§ Develop and maintain good working relationships with IT related suppliers and service providers$ l: D" a- W7 `; a' y3 Q" N. N: p; V
§ Collaboration on development of internal intranet and external website maintenance
0 i5 d2 N9 b+ q§ Manage all printers in the building
0 L+ }1 p5 L. _ b1 m§ Special projects as required
/ ^' u" K2 F7 O( h! C§ May be required to provide after hours pager support for emergency trouble calls
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" W3 r8 O4 G# WQualifications:- r9 j- O1 W& L) I6 `# K3 @5 j
§ University or College degree in Computer Science and at least 5 years related work experience
! F! H+ @" h2 g# W% M) K§ Excellent leadership and organization skills. U0 f, s- B1 A- A- Q
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level. T" o$ Y, d; e2 n2 Q( g
§ Strong interpersonal skills with the ability to communicate at all levels within an organization# V5 a. b' L5 L% Z; z" {
§ Strong small systems technical support experience
9 }- N( p _. s7 x1 p Q§ Fundamental commitment to customer service and process improvement, o: o% w+ P! j$ b6 F
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues+ F! x" x. q3 R. p& l2 S5 h
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Closing Date: September 16, 2005# E3 I- q( x% a1 n4 z4 ~+ |$ K
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Interested applicants should forward a cover letter and résumé to:1 q# T g d$ v' v) t; h$ D' F
Beverly McIntosh, Human Resources Coordinator8 V- u; h) i0 W' Z
Fax: 780-451-3546
" b9 k' d2 `+ j( j- n. IEmail: HR.Edmonton@sysco.ca
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