Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
& A4 w5 e7 d! Q; X& nContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

0 N1 [7 Q9 S3 {" hIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
$ D! g' ^9 {2 `$ X$ X" VPosition Responsibilities:
8 r7 R. q, B% R•        Installation, configuration and trouble shooting of software for process control
2 v. M( ~6 w; N3 Q1 p+ m/ n5 l•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
7 }  _# n+ V! u. X0 U•        Trouble shooting client network issues
& `7 m6 g, Q; i. n# t' X•        Optimizing system configurations  
% X0 d4 K& D$ u' K9 Y5 X' {•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
& E' h( b- i) `( L. {8 \+ W•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
. q( w6 j7 }# Y! V( M, n" J•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
9 j8 C7 s& F1 x•        Excellent interpersonal and team skills
/ U. s( j/ G0 X% u•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
& Z! v- Z2 U: K" C' o# y6 C/ v  K- T•        Ability to work independently
+ w* A" L+ e% c4 O9 e& h) _  B# b6 ^7 ~•        Ability to communicate fluently in both English and Mandarin
Experience and Education
6 m6 F  @; {6 k: H: {2 \•        Technical degree or diploma
•        2 years experience in a technical support role
* e- }- @, M6 y  f" tMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.