Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
, U7 G0 n. ~; d% q4 v  e- gContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

' j7 S+ j" h/ F! z# f  Q" E$ QIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) _1 e4 q, C8 _5 ?+ g9 D: W9 kPosition Responsibilities:
8 w' Z6 q0 i. [- H1 l/ {* D: U2 I4 [3 W/ L•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
3 m2 e* m! N2 v' V% l" Z% X8 y•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
) T; F% s6 t/ q4 ]•        Involvement in the development and design of a trouble shooting tool for client.
8 \% q1 a% |$ y7 g•        Site services worldwide
•        System training
# a8 C2 O# y# y, ~. U1 a& W9 T; s•        Communicate and translate client requirements in Mandarin
- I+ G" n* g% x/ j•        Work evenings as required
Skills and Knowledge Required
$ G4 p2 J# w! m( j' V•        Customer service skills
* S! H( A+ Q  m* b& U. N* a# |•        Technical writing skills
•        C++ development skills
3 |5 F* s9 j6 [6 R1 L•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
* f- C; h; J! a( i+ |) P5 u•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
; _" H0 E1 c. Z# x+ q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  w6 \, l% n0 {! w•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
* \3 R+ A& V7 Y0 aExperience and Education
/ c2 b3 H# r: H! g, O; }+ I/ a•        Technical degree or diploma
' r# ?9 K9 m" w5 v! `•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.