Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
* Q1 j5 O5 \0 D6 b9 A•        Phone and e-mail support for internal and external clients  
. p5 [/ P3 @2 Z2 f•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
5 J& q1 u$ `" m, f•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
1 L8 }- @9 @& X" N8 l9 [•        Involvement in the development and design of a trouble shooting tool for client.
5 c" G1 F, P3 T9 F# b•        Site services worldwide
' K1 V/ Z5 i- K" }- \- V•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
/ l& ^4 T# r1 y  h+ m2 hSkills and Knowledge Required
•        Customer service skills
$ U! k0 S& U) Q9 N% w6 @/ U  }6 V•        Technical writing skills
7 J) c' q; J! e9 b1 P•        C++ development skills
  p$ u0 N4 g0 @•        Software Trouble shooting skills, or the ability to recognize external issues.
  F$ f0 n) C, O! b: r. t. U•        Network trouble shooting skills
- J+ H  |2 z1 Z8 I* O3 m% P( ?. f8 |•        Excellent interpersonal and team skills
  i8 C# O: H1 X•        Comfort dealing with multiple and varied assignments
  {1 l( O" |+ J# y4 p! c( I•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
% F8 ~1 ?% }7 E& Y" h, g4 r•        Ability to work independently
) f0 V; Q) |8 g6 ~" _•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
1 g4 T& L- ~/ L4 D% S/ v1 yMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.