Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

6 ~0 d* Q9 a1 ]3 ~/ J. OIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( n6 s& c. l! `/ n8 |Position Responsibilities:
0 L% v$ O% r& v: W. e; ]$ P•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
: c9 v9 h9 B$ [$ W+ b( r  t4 k•        Phone and e-mail support for internal and external clients  
( s4 D& [/ Y! O) N8 i•        Managing customer expectations
1 d/ q1 V+ D+ H+ i•        Documentation of technical procedures
•        Trouble shooting client network issues
( q0 n3 H! b. |1 k# M" k" M•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
2 L+ |$ t- C4 F/ x" M5 D•        Involvement in the development and design of a trouble shooting tool for client.
$ ~8 W0 \0 P/ D! A/ _8 a  m•        Site services worldwide
•        System training
6 u; v4 u. R. B1 N6 n# G•        Communicate and translate client requirements in Mandarin
3 R% L% r* K6 b0 p9 Z; P+ }, k•        Work evenings as required
Skills and Knowledge Required
  z) z1 L2 d1 A+ V. W  F# L•        Customer service skills
' |! Q$ C* d" U, j8 |0 s•        Technical writing skills
3 M4 s" @0 f$ h: j" O" E  K•        C++ development skills
* f3 j  L! f8 [0 C! }$ V4 h  s•        Software Trouble shooting skills, or the ability to recognize external issues.
0 l1 s4 D! \: j$ W•        Network trouble shooting skills
" U% j$ K/ j7 ^( O' m3 M5 @•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
# [" R3 v! P! |! L4 z•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  U! Z8 ~. i& u7 y•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
, z" b! G: W3 R8 V+ sExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.