Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
: V; [+ r- y# A  U4 F- eContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
& {3 d9 o7 X/ D. J. e, |% MPosition Responsibilities:
7 w; e- f1 b. H/ r9 U•        Installation, configuration and trouble shooting of software for process control
! ^' |" K* u* E8 P•        Identification and replication of software defects  
3 V3 \1 K' ?. }5 x; H- O4 e4 c•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
1 K/ l2 k& H: X# |( l, G•        Optimizing system configurations  
! T/ J/ u5 Z5 ^! @. a/ X% A" U7 ~& A7 Y•        Low key software development tasks (not a requirement)
) X/ H- H0 D) i' D•        Responsible for maintenance of internal ticketing system
8 v7 b, W; ?  Y- C' ]/ A7 K; Q, E# E•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
! b/ f3 p9 D, I2 m9 j5 V3 r•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
! P- `( d! l! O. j6 N9 ?Skills and Knowledge Required
- g9 z1 i9 {' M6 s! }' d; _•        Customer service skills
•        Technical writing skills
•        C++ development skills
& l- s1 ]- t) x/ f+ a1 _•        Software Trouble shooting skills, or the ability to recognize external issues.
; z4 X& ]& n& R* v•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
7 P7 g% }( o% ?3 [: q•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.