Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 o! n* W+ E. F, p# \( u. D) \Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
# n$ p  y5 I+ e8 P0 `7 \- D6 X! ]* J) P•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
' a- ~2 c& y2 l1 t$ b# L•        Documentation of technical procedures
4 t6 ^; {8 _% }$ z•        Trouble shooting client network issues
2 Z3 c4 d8 p' V) f( }# G•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
# w1 S! }$ C8 a! t2 M: I! u9 f" t•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
2 ^% j( I0 X6 q5 W+ m3 j•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
: P9 q- R. f% z7 m  i, c•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
4 ^8 J/ k! a; w8 i9 O/ W! m•        Network trouble shooting skills
5 J" C- o1 w5 r•        Excellent interpersonal and team skills
3 n& |7 B6 Z+ w1 o% q" b•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
' q! d1 Y- }- c* z  v•        Ability to communicate fluently in both English and Mandarin
Experience and Education
* |1 N, S2 J% f( c+ q/ H: w6 l•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.