Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

9 }- J& j3 f8 j' R% T! \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: P1 P1 _) y; f- H* }Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
* v7 Z( @" H+ T! i; z•        Phone and e-mail support for internal and external clients  
  g" [0 m, C1 ]% s* A+ j. D+ ^•        Managing customer expectations
/ W  F. Y3 j5 Q4 r$ ]: k•        Documentation of technical procedures
9 |: Q% t" q9 e5 f: p1 u1 F•        Trouble shooting client network issues
•        Optimizing system configurations  
$ a4 P% I5 f6 d3 P2 a, F•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
- y" Q  i  ?9 A•        Involvement in the development and design of a trouble shooting tool for client.
! I0 z6 d0 y! h$ |•        Site services worldwide
) |+ [- L/ Z* {: K! q& `•        System training
/ T& |- y; A; O/ z' n( m; r* B•        Communicate and translate client requirements in Mandarin
' x; Y$ x8 _; v2 d3 P/ N2 @•        Work evenings as required
5 {5 V' @4 j2 _$ \) U# ~( T' {Skills and Knowledge Required
% b5 \! j4 N4 x5 [% {•        Customer service skills
8 g( R5 r9 _1 `1 x2 z" C•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
: I2 {( [$ G7 t" b0 a6 J; u•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
2 d8 |- @; M% W1 C) J3 t( q+ [•        Ability to communicate fluently in both English and Mandarin
: R' F) n% F. x) z4 r1 O7 eExperience and Education
* Z( ~7 ~6 u# F  g•        Technical degree or diploma
9 ]7 L- W7 L9 @& \) m3 B•        2 years experience in a technical support role
- Y' p/ l/ T2 S3 Q$ t9 v( KMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.