Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

2 C+ W. g9 R% q# h; N* ~+ Z* p
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
4 k7 b8 W/ Q! x! i•        Installation, configuration and trouble shooting of software for process control
( i7 s. y+ a$ x) W•        Identification and replication of software defects  
% Y4 v7 Y4 ?' n5 s  [7 B, D•        Phone and e-mail support for internal and external clients  
, z- a1 }, h" I" x9 o- x•        Managing customer expectations
: ?9 c$ |* q' r' }. F•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
' d4 f: p* C% ~+ s  T+ J6 B7 `7 ?•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" f1 h. e# e, |•        Site services worldwide
6 B5 ^# q: `1 K8 m, A7 `4 Q7 x•        System training
3 z2 `0 H1 C+ P4 P' x•        Communicate and translate client requirements in Mandarin
1 R' S) [; i* Y# v$ G5 ]•        Work evenings as required
/ x: @. L0 p3 q! }! w5 q+ f& a8 FSkills and Knowledge Required
, b* W6 h3 Q% ^; V1 M- `/ N- g•        Customer service skills
•        Technical writing skills
; r0 |* ~- p7 E; G- O' w•        C++ development skills
  d2 @( G1 o9 ^8 I* H•        Software Trouble shooting skills, or the ability to recognize external issues.
7 B. [  Q* G# P•        Network trouble shooting skills
•        Excellent interpersonal and team skills
6 O: ?! S8 @' N, L, T/ N•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
) A; D" q: B; J* a% m•        Ability to work independently
( |2 |. b+ a8 F; N5 w. y) B•        Ability to communicate fluently in both English and Mandarin
Experience and Education
3 v5 D( {# d' B1 [& A•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.