Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
! E$ T$ |$ C- t2 g+ ]% y; WPosition Responsibilities:
$ q* Z1 f1 H% v$ D; j! ~•        Installation, configuration and trouble shooting of software for process control
# b+ g; G1 ~2 I, n4 C•        Identification and replication of software defects  
8 \" f6 E- j$ z* s1 M) D+ {•        Phone and e-mail support for internal and external clients  
$ Y' P" O9 s) S; K  f•        Managing customer expectations
( ?! G. F/ d5 X7 V  W3 B' _•        Documentation of technical procedures
•        Trouble shooting client network issues
7 [& ~5 T+ w4 C7 {) i; T•        Optimizing system configurations  
2 D; k1 h/ q* m% @( d•        Low key software development tasks (not a requirement)
0 I) n  M& z: G: Z6 ^; N' i" D•        Responsible for maintenance of internal ticketing system
5 C. O- V$ u0 }•        Involvement in the development and design of a trouble shooting tool for client.
/ m5 j0 D6 p5 n6 b% z, O•        Site services worldwide
1 Y+ A4 T" C0 K•        System training
$ c+ s4 n; p! t3 r9 s•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
$ B1 p  B8 z; \; j; `Skills and Knowledge Required
- u6 b/ }4 E) k4 U/ ~$ R2 o* p4 }•        Customer service skills
/ g# u0 P* ^2 _9 ]•        Technical writing skills
•        C++ development skills
/ F5 z  l$ B2 m: g% `8 J! d•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
  L% ~, O# m; i, S5 g+ b0 [•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
: H5 e  b& A% n4 @$ ^+ JExperience and Education
% V$ q6 s0 L. |, i8 ]% ?  G: [•        Technical degree or diploma
, v7 n* l# l( g•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.