Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

2 w; q( k2 t9 c0 y  V' I! A
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
7 u7 ~3 q$ s. Q1 M, ^6 M. m& m: }" V2 ~
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% j5 [5 J) s: \( Z9 ?- NPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
; d3 n$ Q. T; H! {•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
7 x* ]$ F8 y2 `4 T, ]. D% W•        Documentation of technical procedures
" ?: @, o$ Q- w•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
4 e1 S! X& D' M- j) n0 S•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
9 P; O0 `% {4 f% c•        Work evenings as required
9 f) Z' k3 g; h# n6 \7 M; y7 dSkills and Knowledge Required
4 G0 E, I# r0 ?4 R; _•        Customer service skills
* e+ p- Z0 C3 I2 x" `1 O# R•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
* g: }. T/ A& V; Z4 Z6 u' [, h•        Network trouble shooting skills
•        Excellent interpersonal and team skills
) X3 I4 a7 D% n% u•        Comfort dealing with multiple and varied assignments
5 N, Z/ G9 c7 G•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 p! J4 D- A: o2 p•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
6 j! \+ }2 c  _- R9 _, tExperience and Education
•        Technical degree or diploma
  D" d/ D# T+ @  b$ x0 w•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.