Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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( u- k3 Q4 B9 g( T$ M, I% ZIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* v% t6 }+ W& P( pPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
# H! A& {! T. E•        Managing customer expectations
, M( p# s% P5 r7 y* r8 Y•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
; Y5 W, O2 E' d8 c* w•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
& E, w% D) n. b" w, Y•        Work evenings as required
Skills and Knowledge Required
7 T, Q1 k; k' g# M•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
' B$ o1 L' ^  |•        Excellent interpersonal and team skills
- b0 ?, `* q7 m; R0 D•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
- B* O5 ]1 W- Z5 K0 k2 ]% u•        Technical degree or diploma
) e5 q4 D  o$ o' F7 s' q6 \" ^•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.