Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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) M7 g* M9 k  H) H$ c' L" i6 i$ m+ VTechnical Support Representative
; u: c; w/ d& z( HContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
1 L6 A# J( u' H' V: I& J2 V- ZPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
/ W% }* u, p, \8 k: }•        Identification and replication of software defects  
1 y& ?# Z5 U: J; i6 r! ]* k•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
* }7 {4 g- x' B6 |2 @( V; Q•        Trouble shooting client network issues
•        Optimizing system configurations  
' r; W2 f  f% s. y3 v•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
( U7 {) |1 b: K% L- ~1 I•        Involvement in the development and design of a trouble shooting tool for client.
1 @0 P- D% x+ S1 E; \•        Site services worldwide
' z4 v/ G! f8 C•        System training
8 @* b- n8 H& ?2 o. p•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& U0 c! R5 k( a: \Skills and Knowledge Required
8 [1 O1 \3 h7 e- X% [& r- w1 K•        Customer service skills
: t" D4 G0 Q  i  ^9 v•        Technical writing skills
•        C++ development skills
, o$ \3 d4 R  f+ B! r•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
+ Q% D6 c1 a+ n3 R% L8 v1 [% ^, A+ ]•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
' [" v3 i. l' p5 H•        Ability to communicate fluently in both English and Mandarin
7 I# d+ C) ]3 s4 \2 gExperience and Education
•        Technical degree or diploma
* y5 b6 u( w# e* F  ]8 ~•        2 years experience in a technical support role
' n6 y  k# u9 y6 ]  k1 K3 t" g. ?Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.