Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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5 H- P6 X& r1 t) a' ?( m* j. E1 HTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
. n/ `( _& u8 z: i2 |) y& |Position Responsibilities:
; F, w4 ^& i: @. X1 T•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
* G& ]2 u! b  I! J. O: i$ {) [•        Phone and e-mail support for internal and external clients  
' }! y1 B# N% Q•        Managing customer expectations
•        Documentation of technical procedures
7 Q' T& z9 i7 e. q. B& K7 c3 e6 U+ O•        Trouble shooting client network issues
0 E, e9 P6 n2 _. t4 Z0 V& W2 z•        Optimizing system configurations  
% E- }. D* K5 O# }: W" K5 g•        Low key software development tasks (not a requirement)
4 I4 U" Q9 Q7 R- L' ]& t* z•        Responsible for maintenance of internal ticketing system
8 Y+ f  Y+ R, F) M% R8 `•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
# l( A# f8 h2 i. q) U3 u•        System training
+ G2 R, _4 n5 O3 E/ B2 h•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
+ x* B# D- c- n2 G9 ^, g( PSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
$ v9 O7 f+ ^% n6 v" i, K•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
! T0 D# }  K# l3 ^# K' j8 C% k: S•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 [4 x& z/ U7 `$ I) v7 \( D- E•        Ability to work independently
  b6 \. R; F4 }3 ^, i•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.