Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 N. F: f9 r- h$ d8 D& S7 PTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
, M! X) i$ r. x5 B+ @$ ^: {6 Z
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
! E9 L6 r2 X/ ]( [# D•        Identification and replication of software defects  
' D. L+ b) e7 k2 Q9 ^•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
. \# t' d! Z5 Q•        Documentation of technical procedures
•        Trouble shooting client network issues
( H, e8 E8 l) B7 h; ]6 o, B/ l4 t•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
7 H- S8 _2 a6 R% M3 H: O4 a•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
* M  i5 k. b+ e! G" H8 O# K; E•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
, N' I7 \; @; Q•        Network trouble shooting skills
/ e+ f6 ]* D0 ~. }. \7 @6 }•        Excellent interpersonal and team skills
8 e" Z/ F! s. H: \) |1 \•        Comfort dealing with multiple and varied assignments
& Y% h! X2 x% X8 |/ j4 e& c•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. L) P2 F" f  ~7 h" N3 H•        Ability to work independently
5 F) R' x! g, \( ^3 @/ [# V•        Ability to communicate fluently in both English and Mandarin
- z7 ~; T0 J9 S* P# }. GExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.