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Matrikon Inc. 招中、英文双语技术支持顾问一名

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发表于 2010-3-3 14:18 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
本帖最后由 MTK 于 2010-3-3 14:20 编辑 & V# c6 X1 C; y: t! o3 ~) M

8 N. F: f9 r- h$ d8 D& S7 PTechnical Support Representative- k0 B0 `$ F, a: F3 [8 F8 i
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
, M! X) i$ r. x5 B+ @$ ^: {6 Z& q( B8 F  w5 _' `: a9 r
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.8 e1 S  A/ ?1 O9 I4 [) y* G
Position Responsibilities:  p( A6 F; y% Y  i0 W8 I4 |
•        Installation, configuration and trouble shooting of software for process control
! E9 L6 r2 X/ ]( [# D•        Identification and replication of software defects  
' D. L+ b) e7 k2 Q9 ^•        Phone and e-mail support for internal and external clients  7 k- b2 d5 J/ k( h
•        Managing customer expectations
. \# t' d! Z5 Q•        Documentation of technical procedures 6 f* k: `; b( Q/ p4 n& ^
•        Trouble shooting client network issues
( H, e8 E8 l) B7 h; ]6 o, B/ l4 t•        Optimizing system configurations    V# }) |3 K' s5 w4 n1 Y
•        Low key software development tasks (not a requirement)   @2 }% o; z$ \! B" C$ A
•        Responsible for maintenance of internal ticketing system
7 H- S8 _2 a6 R% M3 H: O4 a•        Involvement in the development and design of a trouble shooting tool for client. - `7 L/ T5 d. }0 J# z) Y
•        Site services worldwide 0 d: W4 g& S( l1 f2 J" C: X7 s
•        System training 6 {. d" d8 T' Z& [% U6 m/ L# ]3 x
•        Communicate and translate client requirements in Mandarin+ ?0 K" Y8 }7 S  s2 d
•        Work evenings as required: ]) d8 v7 x+ W7 i# a
Skills and Knowledge Required$ k# h1 h) ~/ k( L
•        Customer service skills $ o! }2 ~) C( O4 N0 u
•        Technical writing skills
* M  i5 k. b+ e! G" H8 O# K; E•        C++ development skills ; H8 }% ~; _9 T. a' A
•        Software Trouble shooting skills, or the ability to recognize external issues.
, N' I7 \; @; Q•        Network trouble shooting skills
/ e+ f6 ]* D0 ~. }. \7 @6 }•        Excellent interpersonal and team skills
8 e" Z/ F! s. H: \) |1 \•        Comfort dealing with multiple and varied assignments
& Y% h! X2 x% X8 |/ j4 e& c•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. L) P2 F" f  ~7 h" N3 H•        Ability to work independently
5 F) R' x! g, \( ^3 @/ [# V•        Ability to communicate fluently in both English and Mandarin
- z7 ~; T0 J9 S* P# }. GExperience and Education2 i! Q! p; v4 J1 p. O  L' u/ C4 v
•        Technical degree or diploma - [; v+ r+ l! C0 K2 ~
•        2 years experience in a technical support role9 u$ k; C. ~6 E; |
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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