Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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$ n# k& q$ u, S9 i3 ^* ~Technical Support Representative
: B) C2 G7 K2 v" R1 zContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
% ~& f2 V  ?) j9 ?+ h1 M•        Installation, configuration and trouble shooting of software for process control
5 X" i2 k* f3 Z% D5 h. s  q% T•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
" ]' j  @( |3 B3 _& v•        Documentation of technical procedures
9 c- f7 D- }/ d: ?( c8 c: O5 J•        Trouble shooting client network issues
3 ]8 E9 L! T5 g•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
6 Q" K% t6 O( U•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
, P0 t) j: Y1 b: p% o3 G; a•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
7 W+ S/ I. A: E" w0 ~•        Work evenings as required
$ y- m2 }$ W! Q% k0 b+ z/ x( ?Skills and Knowledge Required
, A$ m) }3 d# c, u•        Customer service skills
•        Technical writing skills
; j+ B: ?& C( b4 T" x2 q•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
- S6 ?0 I3 R4 p4 u- n, t•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
6 A% p4 L2 x. g- w5 u•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
, ]+ }0 V" d9 L% p0 s$ p0 w9 b•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.