Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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( f: K: a& U! d  g: B2 i3 cOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
$ [4 {0 D5 n9 F" |
Position Summary

# Z  J3 E' q5 K# ]+ X' v•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
: f. k/ I3 C" H•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
4 b. t3 O: W$ [3 v9 y•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
; _! ?  z# g# x5 ]3 t0 w•        Providing appropriate paperwork to account payables and receivables
' {+ g; z1 Y! W  u5 W•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
- `+ T. B5 d6 e•        Keeping accurate tracking of client interactions – data entry
# z4 g% I& B" P9 a•        Assisting with administration of the Guest Advisor Program
6 f7 a9 d; H# ^$ x/ i2 G•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
' u" ?( S, r! v+ J- W8 }•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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( D) @4 a" h& A( q+ A$ EIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


* I5 X9 D, v3 aQualifications

Education and Experience
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! c7 ~, O& Y; l0 L0 |2 {) B& C- ~5 ]•        Minimum 2 years of Customer service experience
3 O8 r+ {' c4 o) e6 N/ F9 r' ]•        Administrative experience including reception, cash register, and scheduling
+ F" s" X; m/ {4 i% r6 {8 I•        College Certificate or Diploma in related field.
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# K: K) n0 t* ^Skills

        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
; T4 m  ?% H7 A; {        Continuous learning is essential to perform job effectively
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3 `' O# w+ ?8 ~" A; SA combination of education and experience will be considered.

2 Y' E. W, c$ n/ s" ?4 g6 L: K  ]The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

) K( _+ B  n" l  v/ R5 GFinal candidates will be asked to undergo and successfully complete security screening.
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6 `  w) z" b2 R4 xIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

% A+ z4 x. ?! ^# n8 B7 A! v4 JKevin Ramnarine
0 N7 C5 c) t7 I: x: `' n$ sThe Business Link                               
( `& q0 u% A. g+ ?% ~100 - 10237 104 Street NW
Edmonton, Alberta
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" H( @1 N4 {8 t( F' ?" ?. X. PE-mail: kevin.ramnarine@canadabusiness.ab.ca