Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

* q: I. d8 d" Z' kOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
6 a7 @1 R+ y8 `, ^. d•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
% s% `7 M/ z0 u% o•        Promoting TBL products and services
) b* n" |( @2 O$ {( S•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
, w. K/ A4 o/ C0 w& z! ?•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
  L$ S& C2 n/ ~, ]1 @) f2 L5 e0 k•        Keeping accurate tracking of client interactions – data entry
  E& n7 G# d+ \9 t9 Y•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
$ h% e1 z6 Z# a•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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  b- C+ n$ X( J1 rEducation and Experience

•        Minimum 2 years of Customer service experience
+ \4 a. }1 U" a•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills
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$ k3 t. T0 Z( |7 _, w, B        Strong work ethic
0 [$ U% L4 B- g: W" O( p6 P, P        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
$ C) E. k+ L$ [) n$ K9 p        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

8 ~% R3 Y  b8 q2 E* N" iIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
# x, R3 L( m. Y( U" }# TThe Business Link                               
9 U. O- f3 U1 y, [0 D5 s- B100 - 10237 104 Street NW
: R2 Y- n- v3 l+ D6 G& \Edmonton, Alberta
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2 N8 `7 [0 X! M5 e8 {( O; [% `6 KE-mail: kevin.ramnarine@canadabusiness.ab.ca