Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

% _' `# r0 F/ L4 R8 k* ~Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

; A- r, T& r" g$ G9 CPosition Summary
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9 m  N( H8 U3 T; Q+ G•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
. w+ N8 }! S) j3 F3 R1 R•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
; `# n! s/ H; Y6 g, ]8 N9 @+ j•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
. R% V5 N( a  c% A" A1 L* r•        Accurately processing sales and performing daily cash balance
6 h/ h6 M- B% k3 Q3 \8 y•        Providing appropriate paperwork to account payables and receivables
3 a; C! q' }; O•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
" F9 r$ W+ a- N7 F1 f( n•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
0 E) E+ ~7 X  K. @: s. @•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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Qualifications

Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

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  X! l1 I$ b! f        Strong work ethic
' n! M$ b8 f. e! ^; |' L3 A' @* p        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
* l7 e% X+ }1 e/ R1 t        Problem solving skills to define problems and recommend practical solutions
+ d% q& W- B0 P9 @1 y& A        Ability to effectively communicate and build relationships at all levels of the organization
0 H6 s, \% t$ O" C2 X0 C& o        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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+ G  M' D0 t& h4 @A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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; `1 ~& u' w' K* `. ^7 aFinal candidates will be asked to undergo and successfully complete security screening.

  @" `; e! O" x. N+ c" M# Y# DIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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6 e% E4 Y& T2 o9 \$ L2 ZKevin Ramnarine
& `4 \: ]3 G, L8 e* A5 U/ JThe Business Link                               
2 I; i+ Z& ?. j. C( Q/ ?  H100 - 10237 104 Street NW
8 i( z; J4 F. @) OEdmonton, Alberta
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8 e# ^' O& g+ \E-mail: kevin.ramnarine@canadabusiness.ab.ca