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Air China Cancallation and Refund
Usually Air china will charge you 25% penalty based on Net fare. Usually it will take 3 or 4 weeks , then BSP will refund money to your credit card. Note: Please use credit card to buy airline tickets, because if you need refund, then airline BSP will refund money to your card directly; otherwise, if you buy cash or cheque to buy ticket, in case, you want to refund, maybe that travel agency will charge you more money for their service fee.
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Before you buy ticket, pls ask agent about cancallation policy and change date policy. & \6 W8 S4 f9 |& O$ {
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One case, a client bought a ticket, she did not ask our agent about cancallation and change date policy, and our agent also did not tell her about cancallation policy. After a month, she want to cancall this ticket, but this special fare ticket is NON-refundable. Then that client was very angry about that. She complained our agent did not tell her. Then I asked our agent. Our agent told me she did not ask . Some people said our agent was wrong, because agent did not tell this ticket was NON-refundable. But some people said the client was wrong, because that client did not ask our agent.
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Pls give me your 意见. Who was wrong? Just like you want to buy a house, you did not ask realtor, and also realtor did not tell you. So, realtor suppose you knew that.
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Resource: http://www.flygreatchina.com |
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发表于 2009-3-7 19:43
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