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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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  S/ M# d5 X% _# C( s/ hIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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! |' S  _6 w8 v, [Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.- b3 f% l: O! \1 n' m
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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$ N* U2 C0 P% \/ ?ISSUE THREE:UPS* E6 l" ^! O+ g. T# S8 y" Q
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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8 R. V  E  p) |. a+ G) S# DLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......" u) n" I# a% h/ W/ _  ]

2 z* E% A+ |3 d: c1 x9 k% HTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' n% v; @( x! W4 {5 x

) j% R% G' c5 U% Z' f6 C& O3 k/ R8 W, aat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO6 ^, l6 Y# D+ ~% }/ W) k* q7 ]

( w2 N! c1 j+ o  v$ l% ZBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!9 \& Y  m% g) {0 |. v! D& u. m+ ?* D
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I really learn so much NEW today...................2 ~& S3 o  r' _, Q+ L1 g
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 y4 U! |8 I0 c( x3 e
所有UPS的良好時間規定,在這邊都不管用。
# H0 B  P6 G9 p! D1 p1 H因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 s. P+ V8 p* p" A9 C7 ^剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
+ L$ |# [% `9 B+ p0 t6 }也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!9 \* n( R+ L, u- o  {3 p- }  I9 H% ^
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% h& ?, r3 M* `. [- x
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; X, E3 B0 L) o% }有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
# f( n" R+ i1 T( @Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。' g6 z8 v4 ?0 \# g1 T4 f

/ \3 U3 ?$ I0 `, x/ b/ N. w最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 h, w$ g0 y' y(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。: T( \% v+ H5 H5 [
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ \1 P' y8 W3 U) S( r; `

7 x8 r( T% D% K# U' Z: ]在那時候我瞭解到一件事情& B9 N$ c/ x- [( s9 Q
就是這邊的郵寄服務是一個nightmare/ T3 [7 o8 X! g: I" _: X5 v
這件事情,應該大家都有經驗吧!
0 _1 H* v- L$ {0 g對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ X0 @+ D7 x$ n6 k2 e$ A不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( P- v! h, l. N3 g9 B- t
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。! Q9 }0 D0 ~% ^3 u4 |0 D
所以我還是選擇天天笑的過日子好了! , d6 s6 w0 }3 ]2 z* s; y

; K4 @9 A. E9 ]# u. H但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
& u9 J+ i8 y+ M# {/ J8 V  D7 Ntake it easy
  `, `* S+ L  ]) ulife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.$ {' x4 T% C& S0 U3 A* E! _9 N
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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& _" N. O& {: h1 _; r" [想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商6 D  f: J8 v  ?2 D/ T5 L* f$ q
服装批发-上海919服装批发基地
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服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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% `; G8 k1 A0 G2 e' v) t. m不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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