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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................! L& G1 ^* }* q
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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  Y3 b/ Z" P, ^. a# w8 NISSUE TWO:FIDO......." t* x" g  J- O4 e9 V4 {

0 A; q4 W6 ^8 d. C6 Y9 ]It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 b* y* H! T4 l6 X, [+ A

; ^2 _$ F( ~  x( H, t' |) pStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.' R' e, z/ K' e5 f; D* O. l

- N& Q1 Q* |# [  QISSUE THREE:UPS
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0 X" {% P7 A% r4 C  T* {3 ~TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- A5 K9 \, `( F* e) A" |
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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/ |9 j- I6 p, n0 `7 p5 Aat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.% J3 v- M  e+ k4 W3 B* b
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ISSUE FOUR:BMO, {% J0 Y+ c3 C& ^* Z2 Z5 q
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 x. Y* `& J0 W. \

0 k6 W; S3 [* q9 G3 m- I8 EI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' r+ ?0 H7 a5 [所有UPS的良好時間規定,在這邊都不管用。
) \# V( i* ~  Q" b, j# Z% L- c3 E因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 k8 G) E8 ?) i剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
) {. H& m/ z* q9 d也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ C+ z6 q! w+ G- j; J" g. }$ _再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator' C2 k$ }5 M: L3 l( R
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 M  ~7 i% ]6 b( `: s* q  j有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- R$ d  @9 o/ iDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。  P4 H+ ^2 M4 ~( s+ K6 O; P
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!. @& C  T9 t: ^' f; Z. j
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 Z( k; W# ^+ L& g; c再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 N1 f, G6 G/ a6 {

9 J& r. Q* k( m; S- L在那時候我瞭解到一件事情
4 W* r2 q# v2 f就是這邊的郵寄服務是一個nightmare
% ^' ^" g. x( X+ z. ~; N這件事情,應該大家都有經驗吧!8 ~9 ^  t- \% p7 Y" W1 E. j/ U
對我來說,這是在Ft. Mcmurray最不好的經驗了!
- d2 D# P6 w8 \. G0 `5 i不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 F0 V6 T$ G. [0 w% P. f
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
3 g4 ]% P3 \& n  q1 [5 `所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  _. s9 z* d4 n! S+ Y8 \% ~* dtake it easy
. k7 V. N3 e/ `# \life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back., I" X8 ~2 q! |
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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  C! T3 D, F& |( H  d+ \以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
% F& W& J9 h, J. w  z服装批发-上海919服装批发基地
. d3 w: p: Q* G. E# M张力仪-专业生产张力仪% A4 C: w# }& ~
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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