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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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9 G7 I: T% @- G/ gIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................/ ~  F& s9 ~0 @0 G
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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0 u; I: ]8 r  ~8 tISSUE TWO:FIDO.......! b$ J8 h" @- K$ o' x4 U+ W
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE./ g6 B% D# h5 s* T

3 z* S1 \0 K9 w8 wBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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" ?$ J, X4 v! E1 i; qISSUE THREE:UPS6 I7 u3 ~1 ]( u. R

8 s: ~( D" P+ K; m% ^/ fTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.- _; h: q$ B' W8 d$ {

2 ^$ l5 t: }/ kLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% ?, S) f3 o9 l( O5 P; D' d

/ y) a  J6 w# I3 n4 gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO6 M. W, B& W3 ^" Q" P

8 i1 u' ]" S& t4 R) z# V# ~BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!& [2 x& E! u$ O1 R) G

' X, Q, X. a5 ~4 ^2 B" h; B6 WI really learn so much NEW today...................
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  E$ Z; k* d, Y, b$ b+ oHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* Q- ?5 w( w) w3 f3 r. {" K1 v9 ]
所有UPS的良好時間規定,在這邊都不管用。9 e3 Y) g2 p/ m9 ^
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ f+ K1 J4 }  P" F剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' }; N  \6 [' e5 n$ W8 j. X
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' W1 ~4 d9 Z) [1 t: c6 Y
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 Y0 ]+ s( C* n* S0 w後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator+ Q, |% o; ?/ v7 H. q
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- _* e3 Y- a/ G" Y( UDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' r; N, u+ E, `& w$ R4 @( z(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
+ l, `! q& G0 C4 g. U再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?: [0 J! X) n% g) D

9 `8 P1 Z, ^' h4 x) y2 C在那時候我瞭解到一件事情
% B% z9 V( D  V* a就是這邊的郵寄服務是一個nightmare
. g4 w6 _0 e' ?+ u, z6 V這件事情,應該大家都有經驗吧!
$ @8 P1 u  G: s+ a對我來說,這是在Ft. Mcmurray最不好的經驗了!
! [1 t& V: `# b2 k  e7 U, B' c+ @不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!# F( Y; m* g+ u; W8 I( J! i
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
. x- H7 B4 |0 J  K所以我還是選擇天天笑的過日子好了!
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6 r5 s- h2 x* |; f& U, G! l但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* L" e5 @# R3 w: ~8 ?7 L- S
take it easy
! O! a1 G# W, Z3 V$ llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.3 f( c5 ]/ T8 R: A4 D
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ c5 E* ^3 e  Y+ @" |, g
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!# p! L/ H7 G, S1 K1 g
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搬场公司-成立最早的优质的上海搬场服务商
: J7 G6 C7 ]4 f1 I服装批发-上海919服装批发基地
& a: f) g1 k# |$ n张力仪-专业生产张力仪
9 O/ U2 C" `% s1 P% Q9 t- Q服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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1 E- S6 j$ k+ C( F不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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