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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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, p* U( \1 C4 T$ C4 DIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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; D, D& G& _' vOK,,,,,,,,,,,,,,,,,,,,WAIT..................... T0 R7 u# Y4 ?/ K9 r
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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/ \) T+ w# i/ S' t4 gStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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' T% V7 ^  J9 H$ @% a( a( E% dISSUE THREE:UPS. v2 D1 T7 Z! g) C! Q

* J, Y+ ?2 F6 j& w3 D7 xTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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8 ~! K; V: P: b7 \8 _Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......4 Z8 c% ?; u5 m

2 t& r/ B$ j4 v3 i) z8 @1 |- RTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* n* U5 [8 `5 s; ?
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) ~& P; a1 W- B  d, X& {5 w. ?& a* |
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ISSUE FOUR:BMO- f* V& ^6 }# k  ?5 Q' }

+ u9 ~  Q, g4 i, GBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# j$ ^5 {* x/ M. t

+ C/ X, }2 \+ ^* f7 w( OI really learn so much NEW today...................
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* c' n/ b1 s5 g/ j5 y2 cHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! |! p) _) t, S/ a8 m
所有UPS的良好時間規定,在這邊都不管用。
) z0 C' X" M5 v/ M7 Q# D因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ ~( [1 Q1 `. D* j; _7 P" i- Q- E剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
. B) P! p; L( l; |2 l也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, Q/ D8 r3 z6 M: }再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator' g4 _! ^- |5 J2 I. i
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% a6 {  Q  }0 z! O, H7 f. H4 O* @
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況, x4 o2 D( C% Y( a1 v7 |6 o
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。& M& j. V1 q( J
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 ~4 k/ x/ W% i
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 F9 Z, x- ]" Z! Y) c7 Z* Y% ~3 B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?3 B1 P5 m, d( d0 J3 V

; u8 z4 v# H$ f2 R" ~6 l在那時候我瞭解到一件事情3 d8 @# I5 Q6 f( G1 p4 A( l
就是這邊的郵寄服務是一個nightmare4 L1 R! O- u. |
這件事情,應該大家都有經驗吧!0 k$ d/ W% G4 n& T. n
對我來說,這是在Ft. Mcmurray最不好的經驗了!
5 M$ }1 b' N- C: Q, a( a# E不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 q% w8 Y0 b) Z  Y/ t7 k
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。) g- n' e4 f, t( @/ I) R7 J
所以我還是選擇天天笑的過日子好了! 4 p* S5 a! P5 j, I' L

- ~& g/ a* z. B" n, F4 Q% \但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe" t! I7 s! p! z2 L/ w* y
take it easy. x. o7 s, h) e
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ O) H- z3 a$ h1 M+ w7 }Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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- P  G7 V, v8 |以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!, c9 W9 f$ ^2 L; Q$ i$ l% q
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搬场公司-成立最早的优质的上海搬场服务商
4 W$ R& M1 o. P: O% e, H  g: T' M7 x' i服装批发-上海919服装批发基地
) h- W1 b; p4 s6 b* Y张力仪-专业生产张力仪
4 u0 ^  }# [8 R+ F: |' B服装定做-上海最大的服装定做基地
大型搬家
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 H2 U& g* v6 C: k# n& T

7 H& n' P1 k& c$ F$ l3 p, b不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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