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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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$ [4 a6 p7 L% a: T' bIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................) ^+ R) p' ^& ^, N, J' v' ]( }
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................% F. W: {4 x$ I# L  `

; N5 }, d" ]( E' ?! W0 k- Z2 wISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 j0 w# d$ ^7 j6 |' m. O3 f

( X! _6 _2 Z% F6 ]* vISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.* Z6 x3 q, }9 J/ W% r; I8 ^* P6 ]. a8 b

. n: h! ~, e8 f8 R( S$ g. JLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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. D2 ^3 z2 _3 B0 d9 q( C+ CTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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+ w" g2 Y6 J6 O1 [& r0 Qat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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5 w! Y# L; I( v/ x* lISSUE FOUR:BMO
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! m; ~; I8 I" Z* y5 ?' E7 {BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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+ {7 \0 H8 p7 W$ y6 wI really learn so much NEW today.................../ v/ Z9 _0 F/ l% o+ K4 j$ U: c

- }! p6 a; Y# n( ?HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。1 n$ _  b' z& L$ p# c8 A
所有UPS的良好時間規定,在這邊都不管用。. {8 a* v+ }# h4 B1 S1 D- X$ H; t
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)$ A; O# n: B* p. @6 A
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' h# a  n0 q3 g3 w$ `也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% R5 \+ M7 o8 e$ K再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator1 r6 a: s0 c' I- n* z5 i& d5 L
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
/ N5 {5 m% _% y4 A$ g9 q有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況5 q- O% T% U- Y
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 c/ I1 N/ b- j' h  K/ |(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% t7 J8 v, g$ {6 S! v6 k% {再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 `$ d8 s$ }. O3 X. O5 [7 |+ x
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在那時候我瞭解到一件事情0 n$ L# u! d  b! E
就是這邊的郵寄服務是一個nightmare7 b: v# s$ D' P3 E( U4 e( m; _
這件事情,應該大家都有經驗吧!
3 a. Q" F6 E; j3 I對我來說,這是在Ft. Mcmurray最不好的經驗了!
( O: P+ J) V6 H" `4 S. \) y7 d不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 U: i: U# ]* v( _5 Z9 ^% V: ?
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 a$ h( }) t3 ^2 [3 w6 o
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- M1 f  W/ J, w3 V/ _) r) S% Y6 q
take it easy
. c; J$ ~( V0 o! f0 plife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
: m0 d0 f9 l% u  WLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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. l, P* @. |* r想我们的敬爱想-我们的敬爱的敬礼!
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; i1 }2 q5 d2 I0 X搬场公司-成立最早的优质的上海搬场服务商
' E9 d1 i* i4 m8 k5 q服装批发-上海919服装批发基地
) v3 }+ R6 `5 m: M7 h张力仪-专业生产张力仪1 U' y! i6 |7 k8 d' z
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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