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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"1 V: n" y' H- X, b. x& }" m" v

5 @( |! G$ M) X3 f4 K* ?+ d  IIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................8 _, {% f- |0 R1 u  k3 y
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ISSUE TWO:FIDO.......6 [" j1 ?; N- f9 x1 t/ S

6 A; n; L5 C& p4 {; ?It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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) O1 }2 g: a! vBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.2 ]9 X* G: x; @/ j6 J4 ?

. j- V$ U- M; C' s6 ^2 e, }ISSUE THREE:UPS+ e2 V/ b% f) U+ }) I  `1 v
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 n' R  P/ Y/ ^. \1 Z# T+ g

6 }1 W: X8 @  M' Z& oLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 o! V) K0 e, o; r% O9 f
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# {8 C" M3 R8 G+ o! o8 v/ {

& D& }, C9 L/ y" m  S4 W( mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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6 J' @6 P5 h/ w- Oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.5 w" e- h- p' {# ?: n

5 B5 K, Q3 s" r( ^/ XISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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) c9 q! j' W: v. vI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ M' y' N' u. r: G% ^& Q
所有UPS的良好時間規定,在這邊都不管用。  W' l% N2 @. D0 q  v% C8 {8 `1 r
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
- J9 l' G) O% Y0 ^- l8 w7 K- J) z3 }剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. e& e' {! |; |4 q& h) l
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: k- B5 I: L; M8 B. \
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator/ U$ ^' I* X& t! c0 C0 F  R3 K
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 K; q, G2 Y  q8 t4 ]- n) H0 V2 [- T有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
7 c  [) Z* j, s5 nDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。4 U+ ~- ~2 i9 q" X
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 `" W( r, q0 c4 k
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。5 l6 N) _! h/ f- ~/ y1 D6 e1 A+ {
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
- y' R0 ^6 }: x* [& l就是這邊的郵寄服務是一個nightmare
+ d' G5 P# F3 j. a( o/ O. c這件事情,應該大家都有經驗吧!
: Z7 O/ L, {% q2 k對我來說,這是在Ft. Mcmurray最不好的經驗了!2 v5 T3 N+ r  s: X% }9 a/ W9 v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( v- t1 c9 U! l( V) f. {+ H
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。5 t' C; r- G/ j
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
/ M$ r& S5 C; }take it easy
) G9 n( h# ]! o, i* Dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& C$ n# ^$ ~6 h  n6 g
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# P1 {" F; @. i/ }7 e1 q8 |/ N

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: }; N% j1 Z# j" Q以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!! P4 R" w7 @4 {5 |

! G0 f- m4 y  c+ O6 ]$ X搬场公司-成立最早的优质的上海搬场服务商3 @' E7 ^, n% z" a7 Y
服装批发-上海919服装批发基地
0 x+ X  B6 t7 H9 r) ?9 i4 ^张力仪-专业生产张力仪) R! L1 m- y  i0 E4 I. @% }% H0 K
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing; h9 h- a6 ~" a, a: Q
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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