Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
7 h, q+ F5 [$ C6 J* _9 Kthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
7 H2 L( ?3 `7 l" f7 c$ d+ Crepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
) l' S  I7 A+ k" ]$ \/ l+ ?! A7 u) ^6 qbase salary with excellent opportunities for career growth.
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" `& G' V0 E+ HPURPOSE
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, \: ?$ @) Z/ P0 _# I/ rProvides technical support in the division for computer hardware and software.
3 ^0 U1 _  Z5 M* VTroubleshoots network problems. Installs and maintains PC hardware and software
" m* Z% T7 P" @9 wto allow computer users to access the network.

3 g5 K( |5 F- W* H  e4 `! @ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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7 c& r0 J# _5 P, }• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
$ H; }8 L% H9 G3 w• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
, l" }7 S& u  f1 p+ K; e: Oinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
/ m0 f; |& F, r. Y& V5 EVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
, [6 V" i$ `3 o! z0 t* E& `• Provides backup support to other IT professionals.
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- h8 [) ]$ d" B4 V0 vPRIMARY INTERACTIONS

; f5 C4 A1 ~8 Z' P2 U; m6 Q( VDaily interaction with division users, division and head office Information
Services personnel.
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  J2 N* c6 Q* [( N6 X$ |COMPETENCIES
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: g) J8 j8 Z4 L& q( w• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
+ \+ P4 H5 \' H• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
6 x; {+ l/ A' A7 b+ P• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
) E' i4 `; S) t6 F! w9 uservers including fax server systems.
; k$ V. T) [2 s. M( s• Knowledge of help desk operations, software, databases, and Visual Basic.
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$ r+ |2 n7 B. P- b! X0 z1 G  \3 OPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
- x; c8 h1 U- ^1 h" l! RReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
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; \& m2 e- U0 E( @8 R( h7 \0 fWORK ENVIRONMENT
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9 _4 w, X" {* I% R5 ?, KThe work environment characteristics described here are representative of those
% c! J4 c6 E) e) A- oan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
% q# y9 f/ Q4 F( S$ q, Gperform the essential functions.