Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
8 W# j6 I8 X- B/ Rthe 2008 Report on Business magazine. Based primarily on employee input, the
& K7 V+ h3 {  y1 ~. ]; Ksurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

) M% B1 C7 s7 [5 r. u& }: [Corporate Express Canada has operations in 23 facilities, 10 distribution
+ p. U5 c3 k" R4 ucenters and employs over 1,500 people, approximately 400 sales and customer care
) t* s- Z2 |, b( {representatives and owns over 110 delivery vehicles. To learn more about us
6 v8 k. N% y- e3 {  d! |% `, v/ w6 wplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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3 ?% x6 \/ l" `! B) d0 i* r! NPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
; z* ?; F. O$ e5 u0 H' h4 ]to allow computer users to access the network.

! I  ^% z% Z/ E; T3 xESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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/ a- F% C) Q, b5 G1 t& z  s• Installs computer hardware, software, peripherals, printers, and fax machines
1 t* Y: {- K; u  Ofor the division staff.
1 t7 f( u0 k  `• Provides help desk support services for the division.
5 G8 k& I/ _, v& _( N, P• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
, h3 B6 g. G' Q, P• Manages the desktop and asset management lifecycle process to replace and
" `7 E( O. O* b  g: h5 einstall PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
$ C! V6 j# e1 h# K) N/ Q• Assists in implementation and maintenance of warehouse systems, as necessary.
: P- z& T  u9 t1 P0 K• Supports and performs tasks related to company IS policies and procedures.
6 F: P- ?: H* f, h# n( Y# M• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
  M8 A' Y! L9 I$ q9 C• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
7 N4 e9 v' |" Z2 U% J" Y! z9 gwith component failures.
+ _. P6 y: Y% b6 K3 u! {• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
( ^% s8 \6 e+ T- X* B: g" h: Hsoftware tools.
. U- V" M4 q) ?$ e. U8 P• Maintains standard naming conventions.
- A' j9 W# ?9 w6 [• Coordinates with division management to engage contractors for break/fixes of
$ I9 q2 E8 h7 gsoftware/hardware and computers, as necessary.
& [* r9 Q) }9 l- v• Provides backup support to other IT professionals.

* g# I9 U* V1 `8 l" Q  A% LPRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
/ I& N" Q4 x0 B
; W0 m4 y7 ?/ c( P$ K& p• Technical certification, with a minimum of two (2) years technical support
( P4 h& c2 T+ D) v; B! d. f) mexperience, or any equivalent combination of education, training, or experience.
. ?# p! M" Z/ w  @, O* k. B$ b• Demonstrated knowledge of personal computers (desktops, laptops, printers),
- A" n1 N' V1 c2 L/ UVoice/Data, Warehouse Systems, and general knowledge of personal computer
; n2 d- E* u, \- l: ximaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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  [+ Z+ V7 c0 N" i2 ^' CPHYSICAL DEMANDS
! @" F" H1 u. q9 W6 T# q+ J7 Y
' Q% u9 G/ ]5 T& KThe physical demands described here are representative of those that must be met
5 I$ u5 ?, o2 P! T# l: ]by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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0 K! [$ T- {. l* Z# R1 UWork is generally mobile. Requires frequent physical effort lifting personal
8 w3 G2 b2 S- Bcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
8 j( W) o4 M% gis needed to carry out everyday activities.
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  K/ p& y1 I! ~3 |, `* L+ [) YWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
# h" F( S: ?( \; U4 f* ?an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.