Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( B( X6 y, }( g% n- d2 gthe 2008 Report on Business magazine. Based primarily on employee input, the
% u5 Y/ T* x% E# \survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

Corporate Express Canada has operations in 23 facilities, 10 distribution
5 A& \# N* E- R$ ~% vcenters and employs over 1,500 people, approximately 400 sales and customer care
  Y: U% m# ]1 ~# a, ^1 A2 krepresentatives and owns over 110 delivery vehicles. To learn more about us
3 F4 n9 z' U; n. q: Uplease visit our website at www.cexp.ca Corporate Express offers a competitive
) ~4 k* t+ e1 q  m: ]base salary with excellent opportunities for career growth.
% |1 l& A8 H9 O; A% a$ L' P
" q+ y* I, U6 ~; i
PURPOSE

Provides technical support in the division for computer hardware and software.
" @( w/ t7 ]+ n% j, N6 U. eTroubleshoots network problems. Installs and maintains PC hardware and software
  Z3 |! D0 D) p/ i, Nto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
6 i8 o/ v5 z& s0 L5 s( U7 y. U  |0 E) rbe assigned.

0 c2 n" B  q, h, T• Installs computer hardware, software, peripherals, printers, and fax machines
1 p/ c) V7 B/ w, e0 J9 X! D" t7 P5 ]for the division staff.
/ r# ~& w$ H3 a. w- B2 U5 m, X- |• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
4 @- g: h7 G1 E& S• Manages the desktop and asset management lifecycle process to replace and
install PCs.
% o. s( {' F6 I8 d• Performs administration and maintenance of local site servers.
3 o3 H4 N4 t0 H" c: u& y• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
# c( P% V5 P8 L$ Vwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
$ n' R; Z' e! Q7 NVoice/Data Team to support telecommunication solutions.
$ H2 S7 N+ [' v! L- D• Maintains hardware and software inventories using company Asset Management
software tools.
, e6 W. F+ [) j- q& \7 U4 n• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

& P0 V' ?. E* o, q! v5 l$ wPRIMARY INTERACTIONS
. A) U$ x& A7 }8 C5 V! \
. b) X( M( f) s% M. M; }3 j1 \Daily interaction with division users, division and head office Information
/ z( p& ~3 `0 ?Services personnel.

COMPETENCIES

4 ]/ T' f5 u0 {• Analytical and troubleshooting skills
! o1 a; X9 ?9 c5 H0 ?, A5 `4 e• Team player
• Good communication skills, both written and oral
7 l9 h0 W- h7 F/ {/ R4 X0 ~• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
& T1 Q! q3 F" B; u# u• Experience with VPN and Remote Access Dial-Up connections
  c, E9 m7 Z( n4 m% e3 ?( z: b
# A# D3 |% _* sEDUCATION and/or EXPERIENCE

! ?6 }# R& F' I• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
- Y6 Y6 c  @3 B& D. g* p' bVoice/Data, Warehouse Systems, and general knowledge of personal computer
! y; ]6 X+ C- \. q) a; m) j; c; qimaging processes.
& @5 Y( s1 F" F- d2 R! ?• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
4 A. l3 {' |' [$ Yservers including fax server systems.
5 J0 I8 [3 h9 J# d3 {+ }8 t• Knowledge of help desk operations, software, databases, and Visual Basic.
6 P5 S8 t$ g! V; x" ?
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
- p# ^! i; @. z) |: J0 I  ?5 Dby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

" V' G9 G2 m/ t+ W2 YWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
& d3 \2 P9 k0 d$ V- T$ ?5 l/ @/ u
5 A: @4 Q7 s0 r4 E% N1 u! RThe work environment characteristics described here are representative of those
7 ~( N$ j9 f) i, l3 ^an employee encounters while performing the essential functions of this job.
2 E% s% ?1 j+ v$ V0 [" A& lReasonable accommodations may be made to enable individuals with disabilities to
! o7 \4 v$ \) ~3 u4 V( i, Gperform the essential functions.