Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
# w6 _* Y, a, q; r: u. U6 L6 d, Ythe 2008 Report on Business magazine. Based primarily on employee input, the
2 t+ l7 a+ A- ~8 T" zsurvey ranks companies based on levels of employee engagement, employee
+ a5 k9 g( {7 l  ?satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
1 ^1 Q0 s2 s6 k' N# m, w+ Y' Xcenters and employs over 1,500 people, approximately 400 sales and customer care
( h4 y9 d8 o3 D/ _6 A* Zrepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
2 _4 X. V+ l. y% [" kTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
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7 q2 u( g0 {$ \+ y! F• Installs computer hardware, software, peripherals, printers, and fax machines
& q! I# e6 E- v  h0 }for the division staff.
# p$ r9 l5 n7 Y" e• Provides help desk support services for the division.
) k" u1 a; {3 d8 {) p7 Q• Serves as Microsoft Office application support by assisting internal users in
: h5 E8 h4 ~( G9 V$ X4 s8 _! xthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
0 l* \: y4 ~9 o$ B8 W; x( L& c/ B: binstall PCs.
# d5 l/ @4 d# h' S5 P2 h& t• Performs administration and maintenance of local site servers.
2 m+ L: e( P$ C• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
: P- H4 ~4 s! [" [• Supports and performs tasks related to company IS policies and procedures.
& ]$ L- v: M8 f" M8 |3 ]; }; Z) T/ S• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
' I+ O, @% s: e, W• Performs LAN tasks as directed by National IT staff. Tasks may include
+ b: ^" V; y: U6 v3 V+ G( vinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
/ u1 ~8 p" F- Y$ W! Rdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
' |% {# J$ P" P9 `( nsoftware tools.
• Maintains standard naming conventions.
% t$ s7 U( i/ Q8 Y: f• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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/ n6 T& `% t7 L& ~8 EPRIMARY INTERACTIONS

9 K5 ?& w- ]' c& n* JDaily interaction with division users, division and head office Information
" a4 l4 q7 z! y+ X) }. h) u/ F1 WServices personnel.
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& B% v; U/ M6 y7 ^2 V5 \& ~  jCOMPETENCIES
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• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
# j( C) h; G$ K; j1 A) d2 z' K• Good interpersonal skills
( J5 [, h' ^8 E# `% T9 U• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
% o4 I5 J8 E4 O( w. W• Experience with VPN and Remote Access Dial-Up connections
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, d0 g' c3 ^) d8 M7 O! f( [+ O6 dEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
* \1 Z$ _# y" z+ }• Demonstrated knowledge of personal computers (desktops, laptops, printers),
0 J0 M& g+ W( V$ V! N& q9 wVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
! x* |( S6 q& g- q! U1 J' n# m' Sservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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' `6 q0 W- S: bThe physical demands described here are representative of those that must be met
# c' b0 ?" p$ mby an employee to successfully perform the essential functions of this job.
! _% K" l$ q0 AReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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) S3 x7 A1 W, ?' C! c+ lWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
+ N5 |3 e# y" `9 n) Qis needed to carry out everyday activities.

, L' W* P$ |& k! F0 hWORK ENVIRONMENT
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The work environment characteristics described here are representative of those
' ]9 u7 Q/ P3 K& {  Wan employee encounters while performing the essential functions of this job.
5 S: G" Z; O1 Z! T4 z& k7 C( }6 f: iReasonable accommodations may be made to enable individuals with disabilities to
9 t5 |: I4 a) Vperform the essential functions.