Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
2 d6 k( @7 N8 a# s  a* xthe 2008 Report on Business magazine. Based primarily on employee input, the
& _3 p6 X4 [& T! D, V1 Asurvey ranks companies based on levels of employee engagement, employee
, e( \- ?* S, o2 H- m1 u3 ?satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
. m  L9 P" G, O4 ?centers and employs over 1,500 people, approximately 400 sales and customer care
+ \  p5 A0 w: q# C; Arepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

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$ @( G8 M6 B4 i+ YPURPOSE
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Provides technical support in the division for computer hardware and software.
" k9 ?( r% b2 x/ E1 hTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
& C. ^/ v. G4 ^be assigned.

; r* ^6 u6 P) ~# s• Installs computer hardware, software, peripherals, printers, and fax machines
/ h# @+ h& W! R( o. ?- Tfor the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
7 Y# `4 F1 m4 Sthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
2 F9 _5 x+ ^: ^) B0 o) X3 g• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
- v$ A; x3 g5 |9 w* T  w• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
$ L: r. v( X  c/ j• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
% P5 |5 n7 M  g• Performs LAN tasks as directed by National IT staff. Tasks may include
% r% }) q) Z7 Z0 u- Z- q% `2 linstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
. f( v- q5 Y, p# l# pdivision is operational. If division is on IP Telephony, works with headquarters
: U* Y) [& H; L& p& p- ]5 _Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
7 @; k: d' i3 c# ]% ]3 A. msoftware tools.
! [( N) [' P5 F4 c& w• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
. F) ?- u6 S6 E: h* Bsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS
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# z$ E% V( m3 S  q# W/ |+ aDaily interaction with division users, division and head office Information
& |. P; j0 U1 e" \6 yServices personnel.
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9 W" e" d3 L5 o0 {8 b1 Q  x  v6 l% qCOMPETENCIES
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' u* h7 N. p0 p& J• Analytical and troubleshooting skills
• Team player
) o% S3 L" _, C• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

; X" Y; p, W9 i7 x- a• Technical certification, with a minimum of two (2) years technical support
2 f' j) H# f4 p( Z' Oexperience, or any equivalent combination of education, training, or experience.
! o1 C. N4 g" Q( ]• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
( B: r1 u0 Y4 fby an employee to successfully perform the essential functions of this job.
/ W/ b  n( U) ?Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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1 P6 m- E/ x9 l7 p3 P+ l1 B' YWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
) Q' n; a- X- f# ~# Nis needed to carry out everyday activities.
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1 L5 N) S2 w6 Q: {/ X$ G! m; _WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
" y# p( w, m+ V% Aan employee encounters while performing the essential functions of this job.
- A' T1 P+ j$ Q0 \' M. DReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.