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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
  _9 J# ]3 T: P1 _+ }  FOR! n, ~- e, L  h0 b' D# j+ B
OPERATIONS MANAGER - VENUES & PROGRAMMING" Z) a0 r- @- ~1 W! j2 m

; u& d) S1 @% g) R& E& M8 HREPORTING RELATIONSHIPS
: h( B' y8 i4 }# y* @6 t- RThe Operations Manager - Venues and Programming will operate with a  
6 c8 d( [, Y! ^* rdirect line reporting relationship to the SU´s Manager of Programming  - Y4 f0 i- {3 E1 c8 N( a- G$ I* m# l
and Venues.- u, N3 j' U1 `+ ?0 }1 u$ u

+ f; \* o5 `3 J& n& Z7 B: SROLES AND RESPONSIBILITIES6 P9 k1 p1 r3 Y6 H5 |( W
The duties of the Operations Manager - SU Venues are diverse and  ) u" C5 k& g  \# O" j+ h: e7 |
extensive, and are targeted at the all round smooth operation and    u& f( R' j8 i. J* F: ^1 ^
financial and operational success of the Horowitz Theatre as well as  
/ I3 c2 v, {" ]4 Othe logistical organization and smooth rental of the additional  
9 T) y) A& {0 F+ Fvenues within the realm of the Students´ Union.  In the light of that  
7 \+ E) h% |* f  y0 a/ e/ O3 }breadth and complexity, it is not possible to fully define or  & g; Z. I7 Z8 b0 b0 f: E  E- i6 ?
describe all roles and responsibilities in a document of this kind.   # p3 [% D# l$ c
However, the main roles and responsibilities of the Operations  
3 o4 S! ]# U7 z( _5 b; EManager are as follows:2 W; ?& A3 F% }, \

9 M: r& `7 i  G9 H1 _1.        Space Roles and Responsibilities$ l& G7 c" U9 H3 _0 Y' [& k, o7 [$ U

( w4 a- Z, }5 _5 X3 ha.   To ensure, at all times, that the venues listed below meet the  2 J9 ?& \1 m8 ?$ K+ d) h% W- ^* U
appropriate standards, requirements and needs, and contributes in a  , V8 N( h$ y/ s
positive way to the smooth operation and success of the individual  
( S$ ^6 C2 P% ]% x, x' A6 c# {renter.
& F3 J! E5 \! ~( m9 t·     Myer Horowitz Theatre
* k3 o: N0 k, C1 ]! b·     Dinwoodie Lounge
1 m$ l7 S1 Z" k; d·     SUB Stage/ B6 V' C3 D: [4 u% z
' X8 C! y2 f, E
b.   This includes, but is not limited to, the following:* \2 x' X% R& E: d, M3 W0 E4 f7 b
·     To plan the capital and supply expenditures to meet the  ' N. _5 I& l4 H  h0 A
production and facility requirements.! y2 w  ~- b+ l0 T8 [' K: U3 L
·     To ensure the day-to-day compliance of the venues with existing  & R! `6 J) j" b
safety regulations and building policies.3 R% C& k* c- X# C2 i* h2 a4 x- j
To ensure that the maximum potential of renters is met.
3 T9 d7 D# T. h- Q
2 @  ]$ K& s$ F' p2 [( j, T2.        Marketing and Promotion
4 Y0 e) L( P, S
8 S7 m! @3 B7 s& f1 @. Aa.   To develop and implement a marketing plan for the venues that  
  }7 z* K: C# O! n2 \focuses upon advertising and promoting the venue to faculty,  
% W+ j& k; h; M! v6 R6 Qstudents, and internal and external clients on an on-going basis.  1 k3 {$ O2 n) A! _# }+ v4 W
This strategy will include implementing and/or delegating the following:# e, v( r- ^' z- R
·     To develop and maintain promotional materials, the Horowitz  
% u9 d1 Z. D" g' H* S# vTheatre and SU Venues home page, newspaper and other advertising; to  
5 j- ?8 p8 r. X8 p) atake advantage of other internal and external advertising  
  g, P# l5 U7 k$ I& \$ [. zopportunities; and to develop press releases and other promotional  
5 ^$ \0 F" c7 E! d* f, }literature on an ongoing basis.! r! q1 m0 w* `0 N3 N% s! A
·     To coordinate tours of the venues for potential renters.# H, I7 K3 J% F8 X3 t1 \/ I6 d
·     To promote upcoming events in the Horowitz Theatre through the  
# f( P0 e# D- d3 g1 U+ h( _! I% xuse of the Horowitz Theatre Home Page and the SU Events Calendar.
$ R9 l( H: s5 V/ r8 q! Y·     To develop new external clients for the venues./ Q% D: X3 r% w; V6 Y' _

: ?- [2 h' O6 A1 W5 M$ D7 g/ y' }$ ]$ z' {  Q) c
3.        Staff and Supervisory Roles and Responsibilities1 z& g# ^6 o& R+ K

3 `: k' s' H0 i# ?; Qa.   To ensure, at all times, that the venues are adequately and cost-
" D  R9 W" o9 {& \effectively staffed, and that the staff utilized by or within the  
2 ^# ^! z) Y, Z- f( U; k& C9 r' jvenues meet the appropriate standards, requirements and needs, and  ' n; I8 o- q4 Q  u
contribute in a positive way to the smooth operation and success of  $ ^  Y' r$ l- T, }. M6 l0 K6 Q& G) F
the renter´s events. This includes, but is not necessarily limited  $ I: A: [8 H( y  y7 Y
to, the following:2 f& g/ a" h# Q- p
·     To be responsible, under the direction of the Manager of Venues  & j% M/ B! B) ^
and Programming, for all staff issues including hiring, disciplining,  
9 {$ `# k: j3 Yevaluating and terminating, as necessary.
( J7 R( X! E( T: X' \5 o( P# P; @ To ensure that the Horowitz Theatre is adequately supervised at  / z7 Z4 B1 u0 y$ w+ k  q
all times, this includes the development and implementation of such  
2 Q  D: i8 |7 ]8 uschedules and rosters as may be necessary to ensure the effective and  0 x9 k3 x# h0 _* {: L* K
cost-effective supervision of the venues at all times during which it  
  e2 I( r. m9 x0 w* q) Pis in operation or needs to be in operation.
" q7 @" o$ h% x·     To work with the Technical Director, when necessary, to ensure  3 h% @" ?3 y  `9 A( n
that an adequate and appropriate level of part-time staff exists to  0 `. _3 N3 Z' n$ N
facilitate the smooth operation of the venues and to ensure all  
9 J  p+ b# B' D* Xrenters needs are met.
# r, N. \5 m, D3 U! U# ^" x·     To work with the Technical Director to ensure that the skills  
' |8 k8 a% q( Cand attitudes of all subordinate staff are appropriate in light of  2 Z- b9 H" z# g% f3 \7 f1 P. v; a
the roles they must perform. This includes providing adequate and  
) ^5 u" ~/ l. k8 a! `4 }( Xeffective training (and re-training) in all applicable and  : @8 }6 Y7 t" |, o, e' d" N
appropriate areas, and ensuring that the Policy and Procedures manual  # A5 S- U3 z3 l5 p  l0 `0 B4 S
is kep up-to-date at all times.
# g& h  ]; E: F* a& _7 s·     To ensure all staff are trained in and committed to providing  & }- j8 k; q- K
excellent customer service to all renters.
0 I+ m/ f3 U: b- b6 K·     To work with the Technical Director to arrange staff  
, ?8 H  @. t0 nscheduling.  To handle payroll related matters, under the guidance  2 j2 T- K- L$ r9 I. C
and direction of the Manager of Venues and Programming, concerning  ( i+ j( D9 E9 \/ T" }$ c: z* }8 A
the staff of the venues.
( N- s8 k( [8 h7 h) y·     Working with the Manager of Facilities and Operations to ensure  : r' s  Y) ?2 L
the appropriate setup/tear down of each venue.
1 ~& ^, }% ^) q' b) |. O; ?1 e4 y4 v·     Working with the Manager of Programming and Venues to ensure  : f( q) U2 e. c9 r) e
that additional requests such as licensed receptions are arranged.9 a% y) {3 j/ r6 c% _( w

4 t9 T7 @0 q4 F% o% F4 d  W6 |; ^* z9 b2 s+ B5 A( S6 K; J! r
4.          Overall Financial Performance
# Y9 q- Z/ w# G" l% E/ |" t5 c4 U$ {  A; B, V) Y
a. To ensure, at all times, that the Financial and Administrative  
  K+ m5 H; Q" e4 F" r( A0 i" Ssystems and processes utilized by or within the venues meet the  $ y; s5 _) z; w3 C3 P  q
appropriate standards, requirements and needs, and contribute in a  
! Z' d& j$ n8 @% |positive way to the smooth operation and success of the venues. This  ( R/ r6 Q2 X# N: i9 i, z
includes, but is not necessarily limited to, the following:- I2 h& C, z( r4 b7 N* t1 x
To provide input and expertise in the formulation of appropriate  
+ H5 `1 O/ ?# o' l/ }% l' i8 coperating budgets covering the venues to the SU´s Manager of  
. l: z) V. J& Q% UProgramming and Venues and to discuss and refine those budgets  2 f, E0 v2 N- C/ Z5 p. l2 G5 _5 I/ X1 Q
Manager of Programming and Venues, and Manager of Finance &  
- ?: \/ P+ i! L, {5 bAdministration prior to their submission for final approval.2 d* w0 M' x- O6 P/ j3 a+ N
·  To manage the venues in a manner which adequately and effectively  
/ R1 S. E  \. N* G" qreflects the budgets approved for the venues and/or which reflects  
3 w! B: L4 M, p% R4 mthe best interests of the venues and the Students´ Union.
6 Z; |; e! L5 F' m/ j2 j& {: Y( P& I9 Q·  To function as the key player in the submission of financial and  
, @; U6 A- U7 a* Hadministrative documentation covering the venues to be used in the  ! ~0 N7 r0 \# x6 Z2 K; {
compilation of monthly and annual financial statements, and such  
! o# P) z7 D/ N' u6 Y2 \+ N/ b* rother reports as may be necessary.# @# U- o" ?% `" ?
·  To discuss those financial statements and other reports, together  
$ B* @6 ~1 u8 I: N0 N' Uwith all financial and administrative procedures, with the SU´s  
# G4 u9 `" I" `Manager of Programming and Venues and Manager of Finance &  
0 B; m0 v* o7 V3 a% \Administration with a view to determining and implementing action  
% N. T+ T! m0 |% j: e+ D$ z9 eaimed at improving the financial and/or functional effectiveness of  5 n+ G# M- j5 g  }, ?$ R5 a- E
the Horowitz Theatre.
7 P. `5 {/ B! Y2 L, q·  To ensure the existence of adequate, effective and accurate job  
2 a! J: g/ F$ f) Q0 C* ycosting systems to be used in connection with the determination and  
( V; {3 r/ |6 a2 t6 ~- T. e: _setting of appropriate prices for rental and staffing rates for  
- M; U6 [7 ^$ Q6 |3 C1 M0 Wevents held in the Horowitz Theatre.. S) G( h; e$ R; V$ M
·  To develop accurate documentation to be used in connection with  $ u9 Y+ q$ i# C/ ^" Z+ P
the billing clients, and to forward such documentation in a timely  
% C# P  z& p. E4 B9 hmanner to the Accounting Department.) ~( ^2 ~$ h7 w( i/ k' v  ~' M
·  To recognize, address and handle all matters relating to financial  ; I8 S' S5 z0 O# O. \0 E
and administrative procedures and systems in a manner which reflects  . h; Q' |  a0 G6 S7 L4 ]( l
the requirements of the SU´s Manager of Programming and Venues and  6 s: l; _; B4 n& w: s) z8 k
Manager of Finance and Administration, and in a manner which  
: [. J; X2 A0 L/ Qcontributes positively to the smooth operation and success of the  
8 P( T; J% Y: e) l; k" e( C2 Mvenues.
* u1 g- y8 |2 w5 p8 Y; p) E5 o4 |
5.          Overall Roles and Responsibilities5 r( u3 X+ X4 n- Q4 M9 `' r; b
a.   To ensure, at all times, that the systems and processes used in  * j  J  N+ a: t% o5 a7 M
renting the venues meet the appropriate standards, requirements and  8 G5 W& ?/ _9 V$ i$ y& u
needs, and contribute to the smooth operation and success of the  2 [- b4 r/ `# w/ T( x4 x& ?8 s' d
venues. This includes, but is not limited to, the following:) Z; {' S: b  p) `- m4 q5 D- E$ O& Y
/ G! F' [  ^3 R- Z8 g% E! x& ~
·  To recognize, develop and set in place such rental procedures as  ) \6 I$ \- x' z6 ^, t) G# R
may be necessary to ensure the smooth operation of the venues, this  
/ P0 }% [, u9 iis to include but not necessarily be limited to systems and processes  
  i, X/ H% @% f# |9 V2 M! F! [1 E5 Uin the areas of contracts, inventory management, contract evaluation,  ! ^/ h% o4 L2 t2 O, g7 F0 z& }$ o
pricing, costing, equipment usage, rental/contract invoicing,  + A3 z! k( F$ Y  Q. D
together with such other systems and procedures as may be necessary  2 B2 G) u0 B! W# V* W  u# F% i8 S
to ensure the smooth, secure, efficient, cost-effective and  4 b) F5 P2 V/ A
functionally-effective operation of the Horowitz Theatre.. n9 r7 C/ K- M0 o, }: L
·  To recognize, develop and set in place such operational procedures  $ [3 F' t8 l: _/ Z, F, u" f% L
as may be necessary to ensure the smooth, efficient and cost-
4 Z6 T& f9 c' x' {+ x" B% Feffective operation of the venues.
! i0 _* G" t9 V7 N; B+ \·  To negotiate rental lease agreements (contracts) relating to  
4 _1 X' `* _& c, Kdates, rates, staff and miscellaneous charges.
2 s6 `0 I9 Y( O# `·  To ensure that adequate inventory is available at all times and  5 p$ z+ q! {( \! v. ?3 H
that such inventory is stored and issued in effective and secure ways.7 P8 X/ U! h- q$ Y6 D5 j/ H
·  To consult with renters as to facility issues in producing their  
" d/ P8 e! }: t# y. tparticular event in the venues.' K% |2 ?% B" y
·  To provide the venues on-site staff with such documentation and  : a% X! A- n$ Q/ h- P+ F9 P+ m
supporting information as it may need to effectively fulfill the  2 x! \. B9 a; @
roles they are to perform to ensure the success of the renter´s event.
5 }, V9 @3 d9 c8 Q0 p5 Y  ^·  To produce quotes in respect to staffing costs for a particular  
1 b' g8 o1 V) D( Y  L2 ~* p) irental with consultation with the Technical Director.
' B7 V2 f" Y) N/ K! \·  To ensure that all queries raised with the venues whether from the  
1 s% F/ B* a( k$ XSU or renters, are promptly and effectively handled and adequately  + @1 F% Q8 T) k/ x
answered, and to ensure that such action as may be necessary in  
- ~  o6 Z$ D* t6 Rfollow-up to such queries is taken in a timely manner.! a# a/ [7 U' g4 m
To ensure that the venues and its capabilities are adequately,  
' j% y8 q5 O- ^0 D. i& m$ ]effectively and cost-effectively advertised and promoted, and that  + o' A7 P3 B! z) M+ `) u" Z2 ]
the cost of such endeavors does not exceed the budgetary provision  
1 ]+ D5 ?& a8 Omade for them unless prior approval is given by the Manager of  
0 s$ c4 S* g; zProgramming and Venues.
+ c. K; q! L, v' K·  To act as an informed and knowledgeable resource in the case of  
( i. Q# P  k# v" I% y! csignificant challenges and/or problems surrounding the tasks of  4 ?6 l* \' ?, r6 l
marketing, administration, operations, and any such other matters as  # R9 {5 X2 N: d- @! J+ F
may provide such challenges and/or problems.
& _2 @5 `) o; {·  To attend such meetings as may be required to support the smooth  
9 G  ~+ i+ l' J  g1 P. R' C+ @operation of the venues or the Students´ Union as a whole.
: N( q% q6 U% ?. N# v·  To perform other job-related duties as may be required by the  
( N; c; X9 K0 j5 q+ ~% \, AManager of Programming and Venues in order to ensure the smooth and  + s+ \% P0 {( F) M" F) h0 y2 a
secure operation of the venues.* g5 k  G$ c5 a2 E* ^4 ^; {) `( o
·  To recognize, address and handle all matters relating to overall  9 D- S* d) j2 u  m
operations in a manner which reflects the requirements of the SU´s  
) ~  t- F6 B. L& z# J1 x$ NManager of Programming and Venues, and Manager of Finance and  5 P% V. z+ m1 r) h: l4 B2 f( ]
Administration, and in a manner which contributes positively to the  # h6 K* I2 K$ _
smooth operation and success of the Horowitz Theatre.* J7 n6 A8 J- o) U! B9 f5 Y. `
0 Q1 J6 u& W" s% V7 a& T6 ~% L
QUALIFICATIONS:5 S0 w& Z1 j4 L# R- L' a
1)             Minimum two years related post secondary education, or  
/ p# I5 z2 H. x6 V9 @$ M$ can acceptable combination of education and experience.
. u# e! r5 i! l: e2)             Supervisory experience.2 q* I% x" g$ _- l2 l/ U# L
3)             Ability to create new initiatives with little or no  1 N8 t0 F+ ?+ `$ p- ]/ K1 c
supervision.
" ]6 F; V2 Y/ h1 l3 O9 G+ z4)             High level of creativity; B4 r/ O$ R9 p: _9 U
5)             Knowledge of budgeting and staffing procedures.
% K# |+ }& k+ U: R; n9 E6)             Excellent organizational and communication skills and  - K$ Z$ F& [! Y* y* X
strong writing skills.
+ l1 a* C3 I6 c  T1 {7)             Dynamic individual with experience in large group and  
0 F/ y" c+ A# d+ e+ L& P( `one-on-one promotion.+ n; w8 D5 D  N- A6 K9 T' k
             Ability to work with students, staff, University  
* A+ @8 f# F/ {# M( T$ ?) a0 Wfaculty and administration with a dedication to providing excellent  
8 [8 }" K0 {% I) q% L7 Rcustomer service./ s9 y, @* |; ^/ _) f' o
Union exempt position- y+ o7 ?) [) @; `9 V$ I. b
July 6 20070 O, c' t1 T5 Z5 m  K% ]
7 n; O4 b8 F0 O! p- |
Please state salary expectations, a( ~4 M+ ?4 \1 b0 d
; q: C- ^9 e! z
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
# U: p' Q, C0 ~Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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