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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
  @- k) C- N, _: x. A  FOR
& v  u% h2 H/ n" i" `. lOPERATIONS MANAGER - VENUES & PROGRAMMING" k( ~2 {- `! ^8 v
9 Q6 E% r* b; r- V
REPORTING RELATIONSHIPS
1 m+ m  N. i3 U6 sThe Operations Manager - Venues and Programming will operate with a  
7 S( e9 `  i6 N$ a. ]" p; Rdirect line reporting relationship to the SU´s Manager of Programming  
. W4 j4 C& n4 l2 y2 ?5 U  `# f. w3 [and Venues.
0 L! L  U6 S" z" E$ ~' i1 d5 e# F, O
8 z# }7 c* Z% kROLES AND RESPONSIBILITIES
0 i' I& h- F4 {( }: T; CThe duties of the Operations Manager - SU Venues are diverse and  
2 \% A6 G! W3 P2 ~# u. ~( uextensive, and are targeted at the all round smooth operation and  3 _2 p  Y& M- {  f8 ~
financial and operational success of the Horowitz Theatre as well as  $ Y  @3 e) d3 p$ o5 W1 ~# B( r
the logistical organization and smooth rental of the additional  
, I2 A9 b0 l7 H8 B6 X+ ^venues within the realm of the Students´ Union.  In the light of that  
% m1 r! r8 v5 z. Z0 vbreadth and complexity, it is not possible to fully define or  
5 \: p1 O6 J+ m/ C7 xdescribe all roles and responsibilities in a document of this kind.   & r3 V& [4 J+ p3 S" {: y
However, the main roles and responsibilities of the Operations    L# g9 k6 g4 J
Manager are as follows:
2 g; K4 t% t/ t
1 C4 T( m1 l0 o) }. h, U4 }1.        Space Roles and Responsibilities
0 H, j" U% ?( i3 l8 D8 \( o9 O
$ g, r- G& |. t- i6 e3 T9 Ja.   To ensure, at all times, that the venues listed below meet the  
5 \& g- p, k; |6 a+ L6 |appropriate standards, requirements and needs, and contributes in a  
$ j: k/ P& ^5 ^( D  C; Q; Mpositive way to the smooth operation and success of the individual  5 c) _: j/ J; c' |# H
renter.
; N  m7 C: c  y5 E. N1 r·     Myer Horowitz Theatre8 G. x% b2 C+ s; [% n9 [
·     Dinwoodie Lounge. G" _7 C, F; x2 x0 w1 U+ W
·     SUB Stage
9 ^- x* l# U; Z: P( @8 ]; I  M7 Q0 |
b.   This includes, but is not limited to, the following:
0 p' V+ m: M+ S5 I. r0 g$ V1 C/ G·     To plan the capital and supply expenditures to meet the  
/ Z& m! D) s7 ~& Yproduction and facility requirements.! A+ ?0 K0 m4 a* N) X; d
·     To ensure the day-to-day compliance of the venues with existing  
' F/ r4 z. c, r, S: _safety regulations and building policies.
/ W# c1 f9 k3 `% U, }/ yTo ensure that the maximum potential of renters is met.
. K2 I% {) R# h! x$ m) N% U; \3 Q, b' ^
2.        Marketing and Promotion* @* C- N' r9 E3 f! E. G
* I! C" s+ [( X6 \" i
a.   To develop and implement a marketing plan for the venues that  
! ]  @2 }/ t5 x; J# wfocuses upon advertising and promoting the venue to faculty,  / x2 _5 M! ^; ?- Z5 I2 w$ }
students, and internal and external clients on an on-going basis.  
$ }' D/ G: O, X4 l4 Z) KThis strategy will include implementing and/or delegating the following:1 m  X7 z2 @  D$ o- f! e
·     To develop and maintain promotional materials, the Horowitz  1 h6 n0 ]( B0 W* z9 |
Theatre and SU Venues home page, newspaper and other advertising; to  
5 [: P" @' T0 m$ Etake advantage of other internal and external advertising  
  ]$ A7 Z3 d$ s! g7 Q3 h; |opportunities; and to develop press releases and other promotional  
8 V1 ?0 f9 j7 V8 k% o6 Y3 G/ hliterature on an ongoing basis.
* G2 C* a/ I# K9 x9 H·     To coordinate tours of the venues for potential renters.4 s, {6 `) b3 G; L% z' A
·     To promote upcoming events in the Horowitz Theatre through the  
1 F3 j' n$ K2 Xuse of the Horowitz Theatre Home Page and the SU Events Calendar.
6 k1 i, g- T8 n·     To develop new external clients for the venues.0 B9 a4 b, ^, |5 X2 L

) M9 v9 p3 W+ \* ]' w7 v
" m1 W6 l; t1 T% h1 e; {3.        Staff and Supervisory Roles and Responsibilities
5 c: v) }5 A) {/ ~
0 u* n6 ^* ]/ @# ca.   To ensure, at all times, that the venues are adequately and cost- ( O) ?1 o$ k3 [. Y0 @
effectively staffed, and that the staff utilized by or within the  
$ r' \) i6 [- q- {9 bvenues meet the appropriate standards, requirements and needs, and  3 q- h% K4 U9 P* ]
contribute in a positive way to the smooth operation and success of  ' ?; C  g* K& c! Q' m6 C5 m
the renter´s events. This includes, but is not necessarily limited  ) C. P( \5 G3 c9 v
to, the following:
. A  m3 u% h) ^3 r" E  R0 Z·     To be responsible, under the direction of the Manager of Venues  " K: I5 q, _2 P. d0 t& A  |
and Programming, for all staff issues including hiring, disciplining,  
& S! z0 e* u3 a7 }& F* b9 oevaluating and terminating, as necessary.1 D2 S9 K8 S1 e- V; _
To ensure that the Horowitz Theatre is adequately supervised at  
/ F3 Z* q; J2 d( A+ J5 B, Yall times, this includes the development and implementation of such  
" T0 D8 ?' O$ M5 f" W  Eschedules and rosters as may be necessary to ensure the effective and  
! v4 o/ M: m. f) H* J/ Scost-effective supervision of the venues at all times during which it  & m1 A' l: \6 _. \' K+ D
is in operation or needs to be in operation.5 o% l) m  {! o4 f# f$ \6 c
·     To work with the Technical Director, when necessary, to ensure  
# K6 k, @+ s+ I- S  u" n0 Sthat an adequate and appropriate level of part-time staff exists to  
2 N8 C- v: `9 Nfacilitate the smooth operation of the venues and to ensure all  
$ Z7 O3 z8 y  S" Yrenters needs are met.% l  Y) R- ]; A( ~; o6 @
·     To work with the Technical Director to ensure that the skills  
- M) q- T  F+ |2 D) tand attitudes of all subordinate staff are appropriate in light of  . Z9 f& o' V: k$ v/ h
the roles they must perform. This includes providing adequate and  
8 q& T! X9 S' l3 Seffective training (and re-training) in all applicable and  ; T, A9 K, n0 a! q2 _+ j/ E
appropriate areas, and ensuring that the Policy and Procedures manual  : ~0 R% F) N9 A( p
is kep up-to-date at all times.# I. r$ _7 _  s0 l6 N9 H* g( I# g
·     To ensure all staff are trained in and committed to providing  / Q, w! s& W: P! Z+ I
excellent customer service to all renters.3 b* {1 T& ^& t0 d8 ^3 z
·     To work with the Technical Director to arrange staff  6 U) z( s9 {* z# v6 D
scheduling.  To handle payroll related matters, under the guidance  
2 R' C& m8 D3 n, f0 nand direction of the Manager of Venues and Programming, concerning  . H$ P8 r3 G" v7 q# M8 {' l+ a
the staff of the venues.8 l1 B; y  S5 C2 p5 V4 M
·     Working with the Manager of Facilities and Operations to ensure  
# C1 t  G% n; D2 L% ithe appropriate setup/tear down of each venue.
& D. J9 _, v0 T5 N0 Z0 g·     Working with the Manager of Programming and Venues to ensure  , ?4 T( s# X! Y3 Q* g' ~
that additional requests such as licensed receptions are arranged.
8 p% z8 K/ L) x: Z+ b# V! G8 y6 ?" l1 K1 p
; ~- p/ `  Y% a. b( v
4.          Overall Financial Performance/ M) ]- Z& a0 R) ]+ f5 D- G

  p; B0 O/ j; Z3 `9 ^! C3 _a. To ensure, at all times, that the Financial and Administrative  
2 a: F1 a9 Q, w" G( ssystems and processes utilized by or within the venues meet the  
7 O' C' J- O2 P- W# p, Uappropriate standards, requirements and needs, and contribute in a    d9 A& u3 _$ V' K$ x
positive way to the smooth operation and success of the venues. This  1 y" M3 g+ b5 Q: o6 s  J
includes, but is not necessarily limited to, the following:3 M: d$ m  s" h& w
To provide input and expertise in the formulation of appropriate  * s3 E. K7 ^# F% ?, U( M
operating budgets covering the venues to the SU´s Manager of  ) l+ J- C8 b4 V4 ~9 K
Programming and Venues and to discuss and refine those budgets  3 E, m0 Y2 R- B
Manager of Programming and Venues, and Manager of Finance &  : C# `" l1 E& ~& a
Administration prior to their submission for final approval.
3 V8 J$ p5 _, _- V·  To manage the venues in a manner which adequately and effectively  5 _# I# H0 p( p
reflects the budgets approved for the venues and/or which reflects  % w6 ^' s0 f/ j) s7 Q
the best interests of the venues and the Students´ Union.
& q+ J& m( q! k, @( k% ^·  To function as the key player in the submission of financial and  
+ P" d! K& U4 Z3 P* }  \administrative documentation covering the venues to be used in the  8 T( G4 @* I9 u7 Y6 v) d! B6 M& {* Z( N
compilation of monthly and annual financial statements, and such  
! L  ^1 G4 Z3 D4 o1 d9 D+ zother reports as may be necessary.
# B% E- g- F. K·  To discuss those financial statements and other reports, together  
2 |: |! r9 |4 e! K0 s0 ~with all financial and administrative procedures, with the SU´s  8 ?- D, [4 X8 h, H; J
Manager of Programming and Venues and Manager of Finance &  
3 f3 v- U! v; ]; F' EAdministration with a view to determining and implementing action  & R8 e# \3 g0 p3 @& d
aimed at improving the financial and/or functional effectiveness of  
/ B, P$ B- g+ T3 B6 Fthe Horowitz Theatre.( [% }5 f3 l* e' ]2 V( G1 C; M
·  To ensure the existence of adequate, effective and accurate job  - r3 K8 E- \% D( J0 j# d1 }0 q
costing systems to be used in connection with the determination and  
4 Y. p7 n; C$ _setting of appropriate prices for rental and staffing rates for  ! A, J2 M8 C* L) u
events held in the Horowitz Theatre.
; b2 t" G! W3 o" F8 L4 n* Q. E·  To develop accurate documentation to be used in connection with  
- N8 T* v2 |0 D2 |  z9 P( _5 ythe billing clients, and to forward such documentation in a timely  
* _' j* z7 V* V& Y3 Fmanner to the Accounting Department.
& t7 s6 s# L2 K! P# ~·  To recognize, address and handle all matters relating to financial  $ m" N" s/ v1 }9 z) A; t. L
and administrative procedures and systems in a manner which reflects  
2 q% \3 d5 P6 j  q6 Pthe requirements of the SU´s Manager of Programming and Venues and  
/ g2 ]- T: i- j& }" sManager of Finance and Administration, and in a manner which  
1 k5 _1 I% [: I! }' Z% A: qcontributes positively to the smooth operation and success of the  
- B) s. M+ {4 m$ Wvenues.1 J7 k. B. A! I

/ N# f' \# R, s6 [5.          Overall Roles and Responsibilities, t- `1 {% E; K1 ~' H$ ~# n
a.   To ensure, at all times, that the systems and processes used in  
4 ]$ T8 K; C6 }2 \) C- Jrenting the venues meet the appropriate standards, requirements and  ; L. v4 R% O3 y
needs, and contribute to the smooth operation and success of the  ; R' \1 B$ r* `; s+ a
venues. This includes, but is not limited to, the following:! B2 g8 S2 w" d

+ g+ W$ h: D. O4 T+ J6 V( u6 }·  To recognize, develop and set in place such rental procedures as  ; C' g& [) S( r& V' ?
may be necessary to ensure the smooth operation of the venues, this  
. U8 K1 X+ x( c2 H9 T7 ]9 I2 Eis to include but not necessarily be limited to systems and processes    @) ~, i9 t, P9 g  p/ P3 ?
in the areas of contracts, inventory management, contract evaluation,  
  O$ _) J1 s1 p6 C1 I' ?: [1 Mpricing, costing, equipment usage, rental/contract invoicing,  + b! h( W! L' T. w
together with such other systems and procedures as may be necessary  3 l" K& d* L) C4 ]3 d
to ensure the smooth, secure, efficient, cost-effective and  * G. Z) E# s5 e2 T* U. l1 t1 Y
functionally-effective operation of the Horowitz Theatre.
8 O9 E4 ]5 x8 h! r·  To recognize, develop and set in place such operational procedures  6 E1 c0 V/ X4 a7 W$ x3 M  ]3 n
as may be necessary to ensure the smooth, efficient and cost-
% D$ W9 O+ T1 g+ @effective operation of the venues.
: }! B0 C4 _, H) f! b! r, @7 J7 }·  To negotiate rental lease agreements (contracts) relating to  - m  _+ G2 A) R. l4 d% Q3 d
dates, rates, staff and miscellaneous charges.
1 r, K1 D7 [3 r' j* `; h& a8 |·  To ensure that adequate inventory is available at all times and  : v0 Q- r" ^( b: W7 }& \- T- `
that such inventory is stored and issued in effective and secure ways.
6 o) a4 W, o+ I7 J2 D4 J·  To consult with renters as to facility issues in producing their  
( P" ^+ u' \9 p0 Iparticular event in the venues.
- a3 V: B* s& z, ^·  To provide the venues on-site staff with such documentation and  
7 y6 X- {- o% E7 a* Qsupporting information as it may need to effectively fulfill the  
. l& H. h$ ]5 q2 _0 o% e+ Zroles they are to perform to ensure the success of the renter´s event.- U* v5 ?% ?7 T" A
·  To produce quotes in respect to staffing costs for a particular  + x- B! e: k0 z( q2 ?
rental with consultation with the Technical Director.
3 F0 `2 ]8 m; a·  To ensure that all queries raised with the venues whether from the  
* T1 G% f1 B7 `+ p0 q) DSU or renters, are promptly and effectively handled and adequately  - R. h. Q& t3 U- s
answered, and to ensure that such action as may be necessary in  " D7 ~, {( b/ X+ N* P! L
follow-up to such queries is taken in a timely manner.
  l4 F3 k3 b& T) e0 K  i9 q- A To ensure that the venues and its capabilities are adequately,  
4 T- l: x  D8 B8 Heffectively and cost-effectively advertised and promoted, and that  4 }  v% \, i# [* |9 [- f: a" ~- u* d
the cost of such endeavors does not exceed the budgetary provision  7 O$ [7 W) Z, m" v
made for them unless prior approval is given by the Manager of  9 A9 ^* }% |4 U; y$ M
Programming and Venues.
3 V) K8 b' c) E7 g·  To act as an informed and knowledgeable resource in the case of  
# ]5 g" c" a* K, Q# r# v, q" U# @significant challenges and/or problems surrounding the tasks of  
+ k4 z, `, v1 Omarketing, administration, operations, and any such other matters as  - P4 u$ k- x; C$ G# e
may provide such challenges and/or problems.5 K( M; E. E$ Q" Q$ B* O
·  To attend such meetings as may be required to support the smooth  
/ S( K& u! r1 [; c! t3 Coperation of the venues or the Students´ Union as a whole.8 G# [" ~- \3 @8 ]: }
·  To perform other job-related duties as may be required by the  
# v! L+ U. y" Y& V( O! DManager of Programming and Venues in order to ensure the smooth and  $ r. s2 Q( n0 j4 X1 g5 w8 H
secure operation of the venues.
& A) P, R( Y2 s# L·  To recognize, address and handle all matters relating to overall  : e; m7 F) z0 i; K% I# @, @3 P8 ~5 \
operations in a manner which reflects the requirements of the SU´s  . `9 ]5 x& s/ V: Q+ z/ `% K8 M. w
Manager of Programming and Venues, and Manager of Finance and  
: R8 S: j! ^" ]' QAdministration, and in a manner which contributes positively to the  ! N+ s7 K+ k- M& Y2 o  C$ G' B
smooth operation and success of the Horowitz Theatre.# ~4 _3 M- v- x3 h3 B; _

, t# X7 D/ ?3 S7 K3 z9 kQUALIFICATIONS:
: v0 V6 d, m; [3 D' [8 E) L1)             Minimum two years related post secondary education, or  6 x/ ~' J6 R) y8 b" T9 X+ b% u
an acceptable combination of education and experience.
0 ~" ?& W3 X4 r% n. @8 O2)             Supervisory experience.  C" {' i, p( a0 V  X. S. T
3)             Ability to create new initiatives with little or no  6 O9 R, ~) Y$ g+ j& j/ x& \" [5 H8 \5 i
supervision.
* W# n) N1 v. W4)             High level of creativity( d! B- _- J. B! L9 |" T& j
5)             Knowledge of budgeting and staffing procedures.
6 W6 @/ @7 X! d9 \3 W6)             Excellent organizational and communication skills and  ; w( X% [& E" W) H5 L" [  f
strong writing skills.
+ i5 s3 D& C' Y# h; }7 z7)             Dynamic individual with experience in large group and  
# b" F% T( ]1 l3 X) L' u% ione-on-one promotion.7 B0 Z' l6 y1 {5 }
             Ability to work with students, staff, University  
4 w# g) x2 N# _* M% Ifaculty and administration with a dedication to providing excellent  & A' M3 b% U/ `% k3 _4 C
customer service./ D+ p4 n4 k4 b! u
Union exempt position
4 E0 n1 p/ M2 zJuly 6 2007! r7 W, r( A8 \4 g: O9 S

" D) u, C. A# d( OPlease state salary expectations
5 P: D+ o1 _2 ]5 u9 N" v
8 S; V2 \# Y! i; t3 VPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  
. }! ?$ A! G6 d2 |" |Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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