Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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* i' ~7 m' ^( s# q! \7 A6 OHiring Position: Order Processing & Admin Work Coordinator
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5 l1 g3 ~+ v. D' e. OJob Types: Full-time, Permanent
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6 h3 r) P9 ~" N8 l, PSalary: $35,000.00-$42,000.00 per year
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Job description
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  z6 ^* s/ X$ E+ h  J" c: j$ ARequirements:
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2 l, U  V6 M9 W# u7 CCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
& l0 f5 g. ?8 Y, m2 L; ]Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
7 W: p; `7 G! o# l! `Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
. \+ v+ ]4 L5 t1 \; g& H& _Could handle high pressure work and cold calls.
6 a$ |8 a. k8 R: @Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
  W- |% s% u# p  `/ Z; hstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
" _$ X% j1 x5 ]* x. QOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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( V5 z  e4 _  i8 L( E: [Job Duties:
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Order Related – Time Sensitive
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, w5 ~% _7 \# O1 O2 EOrder Acknowledge by email
$ J  ?9 O& w2 E" cPrint and Review Order Details according to guideline
- l/ R$ \, R1 c; k0 jCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
, j8 n% D+ H! ]4 s$ vCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
0 J8 ^6 O, N/ V0 }8 P8 E# K2 iCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
  C( F" {. v5 _0 j0 f) |- WAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
5 `  I7 T+ p* u; ?0 tclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
" A" G! y4 p$ T; K1 v3 JCheck Customer credit and fill backorders accordingly
* G8 ?, r& H; u& \( HCommunicate with warehouse for shipment shortage
* B1 P, s2 b9 l- YCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
' U( y" u5 \* E$ F" @. T* aSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
8 d' N" Q6 b8 I8 C& H& f% y2 \Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
: M  e+ I0 m. A' FEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 e, q2 I  x4 ?( ^7 n: vBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
& @0 z+ s' v/ x0 \7 N8 x" [Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

. l3 R+ S' @* n+ O7 `Expected start date: ASAP

6 m/ |3 `0 W. A0 j& ?Please email your resume to info@hapetoys.com, thanks!