Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

& t, o/ T9 V( |2 Q9 TLocation: Sherwood Park, AB

: ~; P+ F. y% ~: G% KHiring Position: Order Processing & Admin Work Coordinator

# B, u" b5 f  D" sJob Types: Full-time, Permanent
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1 U$ v# r3 v& F0 {. XSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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# s2 M" B. k' o$ X/ {Carefulness and Accuracy about data checking and data entry.
. S1 z. x2 A$ Z+ lAttendance is key factor
% c$ a; X  O0 }1 i& {; e2 |9 jMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
- b: l4 ]  Z, c4 M' T' ?% uTeamwork request - Works well with others and independently. Work needs to be done in time
' ]6 M' e7 w* c- F4 Qmanner.
% A7 W9 }$ \5 L5 {8 mIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
9 L/ |& g# K8 [# p$ C3 pstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
* y' y$ Z& |% Z  J$ P( ]! TBilingual in Mandarin and English is required

5 `- r# m$ Q! P0 y# ~3 wJob Duties:
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Order Related – Time Sensitive

% n2 k& t/ c- Q" ?8 A3 m% cOrder Acknowledge by email
5 D4 A3 j, |6 |; E- R4 n; zPrint and Review Order Details according to guideline
9 _: n; M" F3 F1 OCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
5 e1 N9 T# I. Z0 s$ M/ sCharge Credit Card to approve payment
4 a+ d" _. T5 g% [! n# A+ FSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
5 P: J7 c8 e+ u- ?6 F, \* PEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
5 P# H. W, E) ?9 O# q: Vclosely.
# J' t: I" I; X' `8 P/ U/ PSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
9 A& I( \% ^! i1 P& p& P) \: D- a8 j' C5 A9 dAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

# l8 b5 s% W# b  U  HOthers Related:

) Y$ b: M1 n9 e# B8 s( o$ NRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
7 t) @8 E3 t' V! j; s' X! f0 RBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
  Y6 p* q  p# K" F% _Work out Sales or Inventory related Reports on Monthly Basis or others as required
5 ]4 \0 ]/ u$ F3 i4 }' A6 WWork out Weekly Sales Report
$ _. O- R9 [4 T' E' ]' f# AData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

, O" A& `" d6 R+ rExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!