Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

6 |7 v% r0 k& r+ Y! a/ DHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

# q0 O6 N' w3 S% |& zSalary: $35,000.00-$42,000.00 per year

' x- S8 p, z7 vJob description
7 v* C8 ^. f/ k* r( N
; P" `0 C3 n& d/ \, e! p6 J6 cRequirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
' a7 a1 Q, }# Y1 L; y* A$ g6 I+ FMust be detail oriented with the ability to multi-task and strong time management skills
" z/ G. E2 S# S+ |9 CThinking and working logistically, responsibly, independently, accurately and timely.
1 i  D( r0 f. W- Z7 e2 s: S$ w% Z- E8 ~* hExcellent written and verbal communication skills.
' I5 \  ]3 m  b# MTeamwork request - Works well with others and independently. Work needs to be done in time
6 q) |9 Y" h$ N* {! L% I' Qmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
6 J6 n, y+ c2 k+ K. _% RWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ ^2 m) l. A0 v* X( Y4 l2 h& {statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
7 J% n/ T* j/ l+ xOvertime may be require during Oct – Dec busy season.
( i* l" y, R: R/ ?Bilingual in Mandarin and English is required
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Job Duties:

  @. b3 P# b$ yOrder Related – Time Sensitive

) F4 z8 {9 `0 K7 @' sOrder Acknowledge by email
0 ]7 S  F* T5 b4 F$ W) HPrint and Review Order Details according to guideline
' L) J2 ]- G. cCheck Customer Credit limit according to guideline
& V5 o5 V, ]% m2 }- ]% R4 |. |Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
/ t* {8 a% Z0 a2 |Send orders to warehouse to process
1 \# {' a; T, q" `( X: |9 K4 FCommunicate with warehouse if there is any special request or Inventory Shortage
9 X- Q5 k, B* k6 S9 oFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
) b0 Z, m- ]# X- I4 qAddressing and resolving shipment and inventory issues independently
% t7 j# l+ N. k. J8 ^Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
- Y( }1 X/ e1 X( s& D3 M# t% m0 [closely.
Submit ASN and invoice on Customer Portal in Time Manner.
" ]7 T4 }# _* Y. ~8 ~6 f) vSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
+ \0 U: Z" c- X, mCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
; f& y- g, o  c7 _7 gSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
$ f0 X5 F: s& m* C( QProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
- j5 x; J) v. @" KEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 E) l' V& M# v# U0 d! {Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
* G7 A( o  v& V* z5 lUpdate system with Shipping information at order level
0 z* h/ w( R, SAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
4 ?. Y( T8 D/ C2 H' Q
Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!