Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

3 k0 z2 l* i/ s: t( R0 b+ VLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

" r+ I7 ]7 F# `- P; `' g* GJob Types: Full-time, Permanent
; M* e' d& M4 K$ A# a
& }+ y( }2 R# n4 z8 h4 ]* @Salary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
$ }+ R1 l' z+ a" r" y: w- vMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
1 R; v! K& ^: f0 [Teamwork request - Works well with others and independently. Work needs to be done in time
, b9 ?# F$ F6 }/ Y, T) e* Nmanner.
1 w9 H  u$ U/ E# M# [Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: }  Z) E3 `' h! h5 Istatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
4 a, V8 _0 ]5 c& C$ lOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
2 R" X$ H2 V; a4 w& _" vCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
) _! C( x% Z9 @& [6 Q0 t% aFollow up and report about order status
$ g3 q0 V$ p/ Z+ ^. LEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
# q3 F1 v! @1 T- Q/ d1 FReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
: I8 ?, o9 ]" a  ~/ q# U4 Q- Sclosely.
' g& Q9 ^* _9 ]: uSubmit ASN and invoice on Customer Portal in Time Manner.
# \7 ]5 o2 L3 |4 t* @2 JSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
2 A; l' l6 r2 \7 \* V4 qCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
; z. n6 U% C. F4 ^EDI accounts related work and others as required

2 e% Z. K2 G6 {& F* BOthers Related:

7 p  {3 ?  }1 vRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 D9 h- U/ p! b: UWork out Sales or Inventory related Reports on Monthly Basis or others as required
3 k3 h3 H1 N, X& B! N+ E% h( W5 SWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
/ B3 g0 H* P* ~% V& ?$ p0 \# n3 p. xUpdate system with Shipping information at order level
5 L9 b8 F: m2 K' F7 `# G: }Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!