Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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. @) I2 O- k2 v: l# L! ?2 ?Location: Sherwood Park, AB

/ V0 \+ P! D$ j& dHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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% a* ]) n9 O3 IJob description

Requirements:
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/ s5 f: I+ E% }$ B( FCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
1 j5 L6 ~) W; S% |9 T9 hMust be detail oriented with the ability to multi-task and strong time management skills
5 ]7 {  p, ?; W6 Z8 YThinking and working logistically, responsibly, independently, accurately and timely.
8 x, H# \; B3 a2 gExcellent written and verbal communication skills.
+ g" ^, w4 t% f; p7 @1 ?Teamwork request - Works well with others and independently. Work needs to be done in time
# j7 [' \; `- G% N7 omanner.
5 b, B  V. Q; D% gIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
9 B6 H9 J8 {8 J  BStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
; {0 k2 M0 H# A, qOvertime may be require during Oct – Dec busy season.
" r4 X" M, P/ k. [3 OBilingual in Mandarin and English is required
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1 x  z  L& H# [3 {0 j1 J/ b" r5 r+ [Job Duties:

Order Related – Time Sensitive

Order Acknowledge by email
0 i. M+ ]* _# T8 R7 @Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
! D- [1 |- V* X: n/ {. `0 s; v" LSend orders to warehouse to process
" ?" A2 G0 K1 kCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
2 S% m) B5 M# C+ |" S4 y% q" R5 \$ }7 `Ensuring the safe and timely pick-up and delivery of shipments.
" {% w2 Y. W/ W+ z+ L1 @Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
6 M9 k9 |0 _; \/ NSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
5 X% `# d+ K2 r8 _$ t# ICommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
* J( `8 M8 q: @Admin work to update forms or file reports on portal.
  X0 D  r! V4 e4 SEDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
( W  F& K( U! K+ U3 V) `Work out Sales or Inventory related Reports on Monthly Basis or others as required
- K) o5 s! \; L3 r& D+ x1 \Work out Weekly Sales Report
  b+ m+ b, G6 J2 `$ qData Analysis on Weekly Sales Through Report for 2-5 key accounts
) j) @" C% v; y$ u) D1 JUpdate system with Shipping information at order level
; _, e. o9 u# C/ K, B6 xAssist Auditing’s request for Order Processing related procedures
" {6 R: d, g, q/ e9 S9 Y( @2 _. \Customer Service and other duties as required.

4 b# h( K$ }* K2 F) m# k" \- v1 F5 dExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!