Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

2 u; B& f# Y# h- Q: s5 p( j4 }6 \+ nHiring Position: Order Processing & Admin Work Coordinator
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$ J- z- O) Y2 I) O3 G' ZJob Types: Full-time, Permanent

" j, c  d% [% dSalary: $35,000.00-$42,000.00 per year
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. s$ c: U) ]4 x7 X# @$ I0 sJob description
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Requirements:

( |: g2 A8 [  uCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
  ?4 U6 Z+ |8 ]' z) KMust be detail oriented with the ability to multi-task and strong time management skills
5 I1 `+ r( x% G0 V( Z+ a, C7 aThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
3 Q  Y% X1 ^5 Jmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
% [- T' D* P* f* c$ q( R5 @; N+ B0 ?Strong Excel skills is required.
( L) O6 W- A  dCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
0 j% U1 o$ U4 Q, d0 b' |statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
1 B2 r0 Y' |4 \$ |+ ]! jOvertime may be require during Oct – Dec busy season.
- H  l/ \1 |7 ^# p! Y- ^* X8 JBilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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, B; d& E0 I; J. b+ POrder Acknowledge by email
Print and Review Order Details according to guideline
" e8 z* p( }& \: c0 C! }Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
" Z) k8 c  U. v  ^1 G7 tSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
; s0 S1 `' e) F& x! SEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
, v: S9 ^& O! ?. I' {  ]2 ]9 r  JReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
% ^" ?+ V) P" ]+ q6 Kclosely.
: Y1 s, E" p9 ]9 z+ G& K- @/ QSubmit ASN and invoice on Customer Portal in Time Manner.
$ C6 q- J3 X$ J% f, DSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
- ~$ W& u9 v+ Q1 q9 l* ]Communicate with warehouse for shipment shortage
  N$ q  o+ Y" U! f' G8 e6 G& k) _, ~. \Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
1 T% Y; ~, A* Vproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
& i) Q0 \2 o4 b2 k0 M5 ^# |0 R( WAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

+ i" C: h; |9 R' @Others Related:

( V: B  ^& N' s$ |4 I8 o0 I# yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
+ D0 k: b2 @' {, v% ^8 wBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
6 V# n# {7 ~& f0 hData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
4 e0 t8 S; S. u6 r% u/ H# yAssist Auditing’s request for Order Processing related procedures
7 [6 W9 F2 S3 u! \7 E1 ^1 HCustomer Service and other duties as required.
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Expected start date: ASAP
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8 ?) f0 T) w. J/ x- }Please email your resume to info@hapetoys.com, thanks!