Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

6 j1 g0 W( _, g8 Q+ a5 oLocation: Sherwood Park, AB
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" _+ B$ r* L/ x) ~4 d% `Hiring Position: Order Processing & Admin Work Coordinator
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' z  n* h, L4 v' u9 a( TJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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5 T: I4 e8 E$ A9 N* U. C* pJob description

Requirements:

4 k2 v% {3 n9 i+ A; n  {Carefulness and Accuracy about data checking and data entry.
( n5 M# l1 Y; |, _3 c  r3 {0 K( oAttendance is key factor
+ v& Y  K8 R) SMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
  b; e  F! b1 G. i, |1 pmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
9 ^( k: P4 L$ E" _/ YWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
. u$ W3 a9 P+ k0 c+ \) }5 L% `statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
& w$ s1 @- V% S2 ]! YOvertime may be require during Oct – Dec busy season.
/ g( Y+ E8 S/ W. v  y! ABilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
' n$ s" ~3 O' n/ xCheck Customer Credit limit according to guideline
1 o2 b8 g( V3 a# ^) nOrder/Data entry Accuracy in time manner
2 g3 G0 P4 h4 S5 M2 {1 aCheck order Accuracy in time manner
0 a5 U2 X+ J! n1 [/ q" hCharge Credit Card to approve payment
, Y' e0 F* d% u, H, p9 }5 \2 QSend orders to warehouse to process
$ h2 C# s+ _, L1 @3 u; }Communicate with warehouse if there is any special request or Inventory Shortage
( M  C3 R4 x# QFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
  ^$ {4 C6 Y+ CAddressing and resolving shipment and inventory issues independently
; x$ {- W+ l0 ~$ l( L9 zReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
  Y4 p6 E5 w. Y7 ^5 C, V( N1 fSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
9 K$ b- Q+ F: n; y, ~Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
8 `" h1 f2 Z/ |. S6 qProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
" u% W" Z8 v+ T3 {' h7 }EDI accounts related work and others as required
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Others Related:
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4 P2 I- O4 c1 f: q5 pRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
4 U4 B) W" Z. l6 d' y* XWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
9 ]8 X" V; {8 f. RData Analysis on Weekly Sales Through Report for 2-5 key accounts
4 U/ g, Z: A0 ]- Y5 B' B/ iUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!