Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

9 f3 E. X& E9 \# [' _" ULocation: Sherwood Park, AB
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# W* i1 u3 u2 o7 n. T+ JHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

9 o/ L$ X# H9 Y9 X8 K( S2 r8 ^4 pJob description

Requirements:

; `; s& L$ F# B" q/ _9 d& T2 xCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
. M1 O) s" S, H# B) {: O7 u4 mmanner.
& R) g. F1 C7 B3 k/ FIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
' N# Z0 E. Z; i* z& |Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
( k2 m& f' L, ^; @- g1 V% POvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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6 r: G# X4 O% `1 jOrder Related – Time Sensitive
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! G/ l" u/ m( ?2 }$ J. D1 mOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
& e) |- c& c8 V8 p  Q; U1 p! z& ?Order/Data entry Accuracy in time manner
/ B- ]& H8 D9 O$ n4 I- SCheck order Accuracy in time manner
. h2 [" m1 Y5 s% A+ j$ jCharge Credit Card to approve payment
+ {$ l- f, |1 l: s9 DSend orders to warehouse to process
+ _0 R6 n# D7 E: a/ C" sCommunicate with warehouse if there is any special request or Inventory Shortage
2 T) O% Q5 \' r" T$ w' hFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
6 Y2 ]& r! ?0 G8 U" RReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
' C8 {1 i+ w2 U+ n( r1 r3 j9 X7 ]Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
' p; A; @! X: d7 H6 k0 G* U) M9 s4 gproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
6 {9 D9 k% s; S# l) uProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

0 f1 `6 Z  P- O$ SOthers Related:
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2 u8 H$ j6 U. n; Y, YRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
+ Z- W8 R4 `, i, I2 f& lWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
4 R7 a8 f" ?3 GData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
; j/ E4 O0 ?" T. OCustomer Service and other duties as required.
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: j# Q1 O. n) k3 X+ F) PExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!