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[招聘信息] Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

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发表于 2021-8-6 11:54 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Company Name: Hape International Inc.
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Location: Sherwood Park, AB- Q  p7 A* K- @8 N

2 u; B& f# Y# h- Q: s5 p( j4 }6 \+ nHiring Position: Order Processing & Admin Work Coordinator
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$ J- z- O) Y2 I) O3 G' ZJob Types: Full-time, Permanent& v7 ?7 `. ?6 H9 k* {" Y

" j, c  d% [% dSalary: $35,000.00-$42,000.00 per year
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. s$ c: U) ]4 x7 X# @$ I0 sJob description
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Requirements:8 X- q9 h; }. p" [# C$ @! k

( |: g2 A8 [  uCarefulness and Accuracy about data checking and data entry.  ?( z8 a( M) [; y
Attendance is key factor
  ?4 U6 Z+ |8 ]' z) KMust be detail oriented with the ability to multi-task and strong time management skills
5 I1 `+ r( x% G0 V( Z+ a, C7 aThinking and working logistically, responsibly, independently, accurately and timely.8 s. X0 A" ^% O) a
Excellent written and verbal communication skills.. V+ R2 x! S, J
Teamwork request - Works well with others and independently. Work needs to be done in time
3 Q  Y% X1 ^5 Jmanner." W3 k$ c$ x, S/ ~, r
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
% [- T' D* P* f* c$ q( R5 @; N+ B0 ?Strong Excel skills is required.
( L) O6 W- A  dCould handle high pressure work and cold calls.7 o; r0 B/ n) M( L5 N' Y
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
0 j% U1 o$ U4 Q, d0 b' |statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
1 B2 r0 Y' |4 \$ |+ ]! jOvertime may be require during Oct – Dec busy season.
- H  l/ \1 |7 ^# p! Y- ^* X8 JBilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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, B; d& E0 I; J. b+ POrder Acknowledge by email0 i4 b. c8 A; F0 q
Print and Review Order Details according to guideline
" e8 z* p( }& \: c0 C! }Check Customer Credit limit according to guideline8 [& }  `. d) q6 ~/ r
Order/Data entry Accuracy in time manner' I# }7 ~( I( z+ M: s
Check order Accuracy in time manner6 b- B( _- P' x0 q  K/ E
Charge Credit Card to approve payment
" Z) k8 c  U. v  ^1 G7 tSend orders to warehouse to process0 ?4 `% A, S, p) J$ T9 g, S: P
Communicate with warehouse if there is any special request or Inventory Shortage3 ~/ y: o# y3 p$ o: m
Follow up and report about order status
; s0 S1 `' e) F& x! SEnsuring the safe and timely pick-up and delivery of shipments.* m( U) X9 f1 H3 j
Addressing and resolving shipment and inventory issues independently
, v: S9 ^& O! ?. I' {  ]2 ]9 r  JReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
% ^" ?+ V) P" ]+ q6 Kclosely.
: Y1 s, E" p9 ]9 z+ G& K- @/ QSubmit ASN and invoice on Customer Portal in Time Manner.
$ C6 q- J3 X$ J% f, DSubmit weekly inventory update on assigned Portal& L# ?4 n6 O0 s+ S) g) l2 X
Check Customer credit and fill backorders accordingly
- ~$ W& u9 v+ Q1 q9 l* ]Communicate with warehouse for shipment shortage
  N$ q  o+ Y" U! f' G8 e6 G& k) _, ~. \Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
1 T% Y; ~, A* Vproduct in transit and missed deliveries with account representative. x5 Z7 S3 K/ E  z  L
Submit claim with Fedex or LTL carriers. Follow up from A to Z.7 J* ?0 F( B) q/ ?
Processing B to C orders and update tracking information in time manner.
& i) Q0 \2 o4 b2 k0 M5 ^# |0 R( WAdmin work to update forms or file reports on portal.# N" A; D& E8 P$ B* K- L
EDI accounts related work and others as required/ U4 Y. F! Y- u/ o

+ i" C: h; |9 R' @Others Related:( v. J2 T* ^' b# a1 _

( V: B  ^& N' s$ |4 I8 o0 I# yRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
+ D0 k: b2 @' {, v% ^8 wBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner$ z0 B/ Y% J+ F
Work out Sales or Inventory related Reports on Monthly Basis or others as required) _6 a+ H: A8 t4 o) ^
Work out Weekly Sales Report
6 V# n# {7 ~& f0 hData Analysis on Weekly Sales Through Report for 2-5 key accounts0 u% H1 G8 ~9 ~/ k) u5 u$ f+ n
Update system with Shipping information at order level
4 e0 t8 S; S. u6 r% u/ H# yAssist Auditing’s request for Order Processing related procedures
7 [6 W9 F2 S3 u! \7 E1 ^1 HCustomer Service and other duties as required.
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Expected start date: ASAP
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8 ?) f0 T) w. J/ x- }Please email your resume to info@hapetoys.com, thanks!
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