Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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4 J7 {5 ?+ h# D; FLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

6 z) ]6 j  e1 p( DSalary: $35,000.00-$42,000.00 per year
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Job description
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! ^; z: O; n  s7 q" g! J( M% a; zRequirements:

9 v# y5 C+ U2 B9 h3 g4 L) C/ zCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
  v/ h# x  J6 C/ y' q8 e4 b& NExcellent written and verbal communication skills.
# J( x5 d$ d6 }, {8 A; QTeamwork request - Works well with others and independently. Work needs to be done in time
5 f: v8 _3 F$ w% }$ |manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
$ p! d, s, u9 k1 ~' M: v$ d/ eCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
9 F' c: A& o0 h! cstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
  ]: B/ ?( j/ c2 x0 M7 K; _Overtime may be require during Oct – Dec busy season.
3 n" O# c& v5 E1 W; XBilingual in Mandarin and English is required
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Job Duties:

Order Related – Time Sensitive

0 c* \/ Z- C/ M( E* S0 bOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
% V( T# h4 t8 g0 h, sOrder/Data entry Accuracy in time manner
$ R& e  V9 y7 {( l8 M% O( y/ l0 yCheck order Accuracy in time manner
Charge Credit Card to approve payment
7 [4 }# p$ {0 W+ {4 B  _1 FSend orders to warehouse to process
1 s# Q% B9 e! U- `. Y8 xCommunicate with warehouse if there is any special request or Inventory Shortage
7 O) v7 u) E$ V8 xFollow up and report about order status
) V0 V% f! d6 W9 r" @1 kEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
# b& P+ `+ d( ]7 i9 S& ySubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
$ I+ E) I/ ^# X1 b7 S3 D; LCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
- {5 J" y# ^5 v7 ]% yproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
! k, N# N; o% ]* wEDI accounts related work and others as required

6 J8 x3 y  r; U- N$ V/ zOthers Related:
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# k+ ?9 _, l( a4 CRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- H2 q" R" ^" S" ]Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
. T4 z: g' e, t5 i# V2 N0 KUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

- M0 e, x* D! S9 [Please email your resume to info@hapetoys.com, thanks!