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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net0 Z, l# w7 |1 b) ~ `
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢7 O p" i: z4 s
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.
( w7 ^; L' W% ~8 mWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.0 h5 a) c8 y5 }1 C/ `3 q
Technical support and troubleshooting of client software implementations and customer issues or problems.
2 U# P6 h1 Y+ J2 ^Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.6 L$ E# J7 z/ a9 H
4 \0 U9 F& o( I* \: _. V1 B* mRequirements:
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- Advanced computer and technical knowledge3 Z$ D2 t+ [! j- ]7 E* j
, ~3 P0 q7 y! P- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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t \( [9 |: D0 X1 }, F- h- Previous software support experience is an asset
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' R& l( g; _/ B' n( a' f- Post-secondary education is an asset; L5 j% s! G/ _
& D& W+ c5 x1 `( i- Intermediate knowledge of database and web-based software is recommended
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( g) p9 k1 ?+ D- u- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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