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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net4 }0 U8 j8 E5 c0 U
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.5 @& h+ I% g7 p. q! U3 ~
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
- Z$ H0 M! W& C( m, PTechnical support and troubleshooting of client software implementations and customer issues or problems. i& T: \6 C/ I9 ?- e% b; n
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.6 P8 j: m- k, ^! Z, K- E
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Requirements:6 Z) ~8 Q$ n8 t0 e0 Z y# q9 K
4 U8 W" k O T- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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% E6 @( [1 ^& \ X R- Ability to communicate in an effective and constructive manner with customers or potential customers4 T3 l) O6 X; {! ~' |6 q- M
# C* X, Q9 \. o9 i- Previous software support experience is an asset( `- E% C7 t, u7 n9 L6 l0 G; k! S
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- Post-secondary education is an asset& R9 A: L# j& G7 j" U2 L, A
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- Intermediate knowledge of database and web-based software is recommended$ b, A# @1 P" b, F) E
$ Z: A: X3 t; B( m# @% m/ v7 Z- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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