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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net" O. g; Q- a' L+ ~
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:0 w* ~: A3 Y2 y6 e5 A* p
1 I; \( w& a# l' }) lWorking closely with marketing, sales and programmers to facilitate customer system integration.
$ C) j! _3 k! w% t" p% Y SWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
- V9 [7 }# N- c1 B1 E8 u% j$ C# A% jTechnical support and troubleshooting of client software implementations and customer issues or problems.
; g. V& b: p& w2 O' eCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.+ ]+ _% K4 P- l/ C4 Z, E6 m
4 N0 c5 Q9 F2 KRequirements:0 w/ O" @: [$ ~! U& W" q; V+ U
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- Advanced computer and technical knowledge
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! w, H4 I7 X& |2 g- e6 M- Ability to solve complex problems in an efficient way; h3 R3 n' E# W, `" q& ]
; M7 ]- ]5 [- p7 W/ }! Y- Ability to communicate in an effective and constructive manner with customers or potential customers/ j# H! u3 I- m: y& ]% F5 _6 ~& Y
m0 b. T2 E- a, g- Previous software support experience is an asset6 r4 E$ a x* {5 A
$ K5 T4 u4 X, a0 C- Post-secondary education is an asset
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& ]) [0 h3 h$ e6 N+ `% P+ z( g; K- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended4 B4 D& r y8 Y* F
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