Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
" }) h7 \" u, P3 m) a; x) YDate Posted: 7-Dec-2012
/ \* U8 U! m: w. N' M) CEmail: whg7104@whg.com
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! Q0 q% p4 I1 g/ c2 E, AJob Details
Job Description:
Job Responsibilities
, y5 ?# r8 S" v$ f8 i0 M. i! F•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
2 n, A1 `3 d* d•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
3 z0 g2 H: K2 [) e•        To maintain or exceed the established standards of operation.
) X: h' P& E6 @+ @8 n% v7 `) f" Z# F8 H8 r•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
8 ]5 i8 Z$ \% l8 P. I: B# J•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
: M% j8 U4 e$ P/ W) h•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
8 h0 T4 S9 A- d4 y5 q+ p. p•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
4 x. L( F' x; i•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
6 @+ q0 h- `; |) X•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
7 Z5 X6 v& ^& [: r2 w# a; E+ H•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
; ?5 d" Y. L& J8 F- T•        Maintaining front desk floats, and FOM float
* J" h1 \- H" \0 U( A# v5 K•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
% q! z5 U7 ?4 I) J! a# e. q• Ability to work within deadlines;
) Q  t, x7 X" U* x) i% l• High level of creativity and innovation;
( R0 R5 D8 C4 a$ r* a/ I3 R• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
: z4 E7 |  I$ Q% k. dJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
/ Q+ {# X+ G5 m! s3 w4 ~0 C" e% [Industry Categories:Hotel/Resort
) `$ k5 j& P1 y& pPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services