Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
7 `, h, u, }$ n  I4 f) |& YDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
Job Description:
9 N9 e8 ~9 }! u, Y. O+ ?Job Responsibilities
* x. h. o- j# Q( |•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
  c2 ?3 x" M4 M% k8 B8 U•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
9 U7 G% d" r  W( N& [# c* B•        Weekly scheduling of the front desk staff.
  A  T$ ?7 ?' p) K•        Manage rates on a daily basis for short and long term.
. G, q5 \( x/ k; [+ f•        Perform 3 month and one year evaluations and/or when needed.
2 H  N& q& J& g7 i$ [1 }8 D' j•        Leading and coaching to provide exceptional guest service.
" K; u) K% _* }/ S6 o4 L9 g" N! D•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
' n2 m3 u& X2 k. h•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
! \6 S4 u' O2 E0 k, k) o•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ X8 `: y: c* T6 @•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

: }8 w2 X! t4 q0 l8 VRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
1 M. I  r, s: V% |. j$ U$ \• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
" M* E7 E0 t  u) _6 D3 e, e$ \Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
( B! \# _9 `) y7 b! E4 b" xOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services