Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
2 J( F7 i# w; l  H6 P! y' oEmail: whg7104@whg.com
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8 R4 A$ c. W8 O# ^4 PJob Details
1 U% n# Q# e( ^& ~Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
4 h; B1 m6 Q) ^; S& E6 J•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' Q/ f: ^" y7 j7 f, _+ _9 Z•        To communicate effectively with other Departments Heads to levels of business and type of business.
% q8 X2 {6 v5 B0 E, C" t•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
5 m6 n1 |  e3 h- a1 S* Q( j•        Weekly scheduling of the front desk staff.
9 w1 r" c$ m6 P* q0 S3 U( g•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
5 c; M0 b: C! ^/ t, c1 V•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
: y% M' M: l7 T& Q! V( \•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
; o9 _, B( M; [& I•        Handle PMS computer problems in each department
! A0 f1 @; V" P. [& U•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 ^  w, D; I# @9 W$ u•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
' B6 N0 r* j' O+ v0 [( j$ z•        Any other tasks assigned by the General Manager
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) \. ?- a4 L) K; bRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
: O5 n3 W! w! X0 C& i1 z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
! v9 B! H- E: V• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
0 P% P8 J/ T0 |, R- \2 GJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
' W( c& l8 e' m# f3 TAccommodation: No
Management Position: Yes
3 C3 c4 e7 F! _, R( aEntry Level Position: No
Industry Categories:Hotel/Resort
0 d- B, l3 i, j% Y9 g0 m- D1 l0 G7 b7 a# SPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services