Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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; n$ p1 Q8 D( W8 tJob Details
/ K- `- W; O1 z9 I9 ?; k, WJob Description:
& i) x' f+ o. u% E9 nJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
. M- b  z/ x4 U1 T•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
7 Z( P9 i5 @/ P, e( ~9 W( `•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
% Z' _' _& l$ y% [0 K& q6 c4 a; J•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
* X  }1 I$ i, _( Z: q' u; d1 R) J•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
! z3 y5 ~8 Y: p8 P. e* C( D•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
/ {; _& T) K+ }+ `" C" R•        Attend Cluster meetings.
& Y; ]6 K( {# d, [•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
& z8 R, q8 m+ q5 y2 K% N+ w•        Handle PMS computer problems in each department
3 V- H9 r- g5 W" a( _: ]3 r•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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+ W$ Z, ?: h( DRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
% V+ J" N" M) a3 S4 i; Z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
$ f1 i# B: T: C, V3 i1 w" h. j• Background in the development & execution of business and operating budgets;
% V% t- t, r+ j% N% `• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
; ]( E6 b  B. f1 l5 l7 J• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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: d. w2 v: g5 c7 T" F" \4 ZAdditional Details
/ N) h# i7 j: {" J- lJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
1 Q0 f( H% T& T0 s$ `* RIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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