Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

; }& c2 ?0 r' q4 k4 |. nJob Details
Job Description:
8 q4 H7 V! W& i- M- wJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
* g' \! U: {1 h  @•        Oversee hotel security requirements.
& H4 }- c: G0 ^& k) E7 ]1 R: n•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
% r3 d4 V. ], J" x" m1 Q/ L•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
& r$ H0 N0 s$ v+ s: z) j% y* {•        Weekly scheduling of the front desk staff.
& L0 l: \! v9 t0 `8 V•        Manage rates on a daily basis for short and long term.
8 {$ ?3 m! [+ l1 a; F+ Q: r•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
, l! N# z! R3 p9 D•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
7 b1 p) @  ^( [9 `& w•        Attend Cluster meetings.
0 X" p$ \- L" z' m8 c•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

3 U: Q; a% q7 y& p3 f7 b; g+ RRequirements:
2 w% U% h5 D: p: b' X•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
- y3 [% Z1 _: ?5 F, q• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
  r& }- n" S- A1 N• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
5 `2 g  _9 o1 s0 e7 G! |# T• High level of creativity and innovation;
, v7 D$ H5 `6 B; ~6 P  g• Proven ability to manage multi-tasked assignments;
9 p8 p+ }# C  q3 ~8 W• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
! a, u% U/ {% \* g, iJob Available: Immediately
; s) A$ _8 o5 h& f# EBonus Plan: Yes
6 U( o7 D: U9 V* q# B' y9 FWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
( k$ ^! Y) @) x* BOther: Meals, Drycleaning, car allowance, medical, dental
" I& Z4 c  ?4 b, T: L: u9 `Accommodation: No
Management Position: Yes
+ y" c8 [9 h! m1 g- I7 gEntry Level Position: No
2 w+ X% t+ o( nIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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