Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
8 `& d$ T. h$ Z•        Oversee hotel security requirements.
6 N& j( @# {. g0 k( s' Q: E# H•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
) E! e! n. u* b•        To maintain or exceed the established standards of operation.
2 d9 F* r- i/ ]9 A•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
8 T1 \, u- U/ {  _6 M0 \, I•        Weekly scheduling of the front desk staff.
/ c* I+ g! Z7 W8 H( A" B# f•        Manage rates on a daily basis for short and long term.
$ E+ E% n% U8 B( R$ v* j# J•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
" |% p5 x3 Z5 \0 d•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
3 w$ [% k" ^" _% F•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 d4 R  m' a: y•        Handle any issues dealing with high speed internet in guest rooms or business center
- \( n- @! |6 n8 q•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
) p0 b: z9 o. m& s: _( m2 s; t4 t• Ability to work within deadlines;
! U8 Y' [. a, i• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
+ W8 K* B5 X7 g/ X• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
/ X3 k; h$ R5 n$ E1 Y1 K, n7 @6 tWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
8 W, `2 G  N7 o( M$ DOther: Meals, Drycleaning, car allowance, medical, dental
" N. P$ W, b) B$ fAccommodation: No
" N/ Y% v6 o& t; o; pManagement Position: Yes
, R# a) t: |! H* r" X  K% |- z6 LEntry Level Position: No
; I( n, {. |5 iIndustry Categories:Hotel/Resort
* m& ?" F/ ?: j) wPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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