Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
; F8 a0 ]# d' ]$ zEmail: whg7104@whg.com
  R6 m* T$ R8 `& f4 x5 m+ O* k
Job Details
Job Description:
$ X+ W( m/ u  g5 {' j# z( f& g+ I  QJob Responsibilities
/ t, `0 u0 q3 Q5 u" v1 a•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
8 j9 J$ u- D- @* H& |•        To maintain or exceed the established standards of operation.
/ K# i% ~4 P1 X0 C. t•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
) M4 c; x7 }* t: R•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
. o9 N% F: n1 N+ w8 q. K% w- B6 V•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
+ \( S. j& q$ u9 ^8 y1 ]5 @) U•        Perform 3 month and one year evaluations and/or when needed.
  b! T. l2 ?. r# e•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
7 U# S% f4 ]5 j0 g4 x8 W  b4 \•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
$ G1 C! m5 Y' Y•        Handle PMS computer problems in each department
( h1 ^6 k5 g" Z/ N•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
7 |5 J( F. d$ Y% O1 Z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
" F! a  ~1 [% j- F: ]• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
. F; Q1 O- c* r; l• Proven ability to manage multi-tasked assignments;
/ p, |. T" R( S! D% _. M• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
; s) D- U5 e3 CJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
/ I/ }: @% f% R- v: R; fAccommodation: No
Management Position: Yes
Entry Level Position: No
7 z. b. @3 v. N7 b( H2 a- n; AIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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