[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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8 b1 l$ P; [: w$ zJob Description
Position Title:  Receptionist/Immigrant Services Worker
- f: `& K  A1 u% _! |& A6 {4 QHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

# X2 J8 n  o4 p) Z  fKey Responsibilities:
/ I2 B- x2 _9 i•        Answer incoming calls and route calls to appropriate person
9 O6 I6 g+ m* \, w& C•        Take and deliver messages to the staff of ASSIST
9 U" J: _/ P2 g•        Welcome clients and direct them appropriately
' v3 P0 |- J7 p( H, R) |$ M" d2 j•        Order and maintain office supplies for the front counter
( A0 Y; |( m: \+ Y& G•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ I! }/ q6 ~# d0 f•        Maintain and update the information boards with upcoming events
. d+ ^: W2 Z) P/ B* ~•        Assist the ISP team in reminding clients to appointments of workshops or other events
7 h3 X  T2 O5 L# Y•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
/ U' m$ }6 J: C, D7 ]- m! q4 [- Y•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
5 u. ^  S9 R/ w3 s•        Good English writing and oral communication skills
: G4 G- [3 |1 G: ~) v+ E/ i•        Ability to work with newcomers and general clients
$ Z7 M' ?. T$ V2 `•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 K& h  a3 A: I6 I•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
# H6 n* f/ K  o5 R, G* L2 Z" s•        Knowledge of immigrant services
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! t. g8 r( M1 ^5 eQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
0 }8 `5 n& @& i. M  e0 `•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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) a8 Q$ G: v0 ENote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.