[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
/ q4 X% V8 U% m; t, XPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
& Z; g# q. b# Z- h3 ?Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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: n1 P2 s( p2 V+ x; Z5 FKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
& K, J" I8 [& \# Y: L# [•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
% O$ ]0 i! g+ D( x1 o. G•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
6 P" E9 v" ]4 b& L5 M) M: [•        Attend meeting and training to stay current on immigrant settlement matters
& P. g: c' Z5 `7 Q$ m8 g•        Maintain front counter service files
•        Perform general office duties as assigned
6 M0 |  q8 E/ F$ L, x. B- p' l•        Report to ISP Program Manager
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) ?# a$ ]2 w- P9 O* d+ DKnowledge, Skills and Abilities Required:
8 {9 i* f( Z2 A2 E% f$ u•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
+ q$ L6 e  v4 F4 m& S3 @•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
. }( V  P7 s0 u4 s- k* k•        Microsoft Office operation skills- Excel, Word, Outlook
* O. @; L7 g3 M) b3 }  N8 B: |•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
0 H$ j, L8 W' E. R4 v7 t. H•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
) C. g+ l5 ^7 G/ Z. y3 v•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
, f" e" F. A2 u: ~! Y. p! F9 `•        Ability to work well under minimal supervision

" c2 i# I4 E) O  f" ^3 }/ l) _; {Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.