[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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# u8 p5 Z; P# e. t/ [" OJob Description
Position Title:  Receptionist/Immigrant Services Worker
' D, Z+ J% Z( T+ E& y1 S; mHours of Work: Part-time (21 hours per week)

; l7 x- d3 T$ L( P: l# p  QPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
3 q9 q# B. v, B' _5 D) e7 |•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
# N* l' x4 t% \! C6 Q! ?•        Order and maintain office supplies for the front counter
8 D* V! t# F# |$ H8 S) h& Z# @•        Perform general clerical functions such as photocopying and faxing documents
+ R' W0 S* |, K7 j+ S5 [" f% m•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
6 S7 B6 Z: o' ?0 |9 L* y+ K1 ^$ l) ~•        Assist the ISP team in reminding clients to appointments of workshops or other events
9 L6 j; l( f+ `7 s- j/ n/ [0 K•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
! A* T4 X: H; x4 z! T4 `•        Maintain front counter service files
•        Perform general office duties as assigned
) F; y1 \- B0 n. B* k" a8 [•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
4 q3 G; N& ^4 O# L4 Q! L. }•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
+ r! P2 b: x. W# e7 U- f•        Good English writing and oral communication skills
9 g$ J: a5 D8 h+ ]6 D0 f" r•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
+ L5 |7 @2 C, T/ h! |2 u' _•        Ability to address multi-task and set priority appropriately
7 q5 z" a/ \, s$ @9 Z% d3 s, [! e# P7 r•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
" q. y) p- z3 T& `•        Demonstrate workplace maturity and professionalism
) Z$ s% C1 Y1 j/ Z6 e3 t•        Ability to work well under minimal supervision
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& G/ Z5 g- }, a9 d& D9 IPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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) Z5 ]: j9 U6 ]' ~0 v- CNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.