[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
5 |3 C% g* U9 n# i& o/ pPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) E& i6 W4 k! Y* O/ t' [Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
) I0 d& H9 J# A; w•        Welcome clients and direct them appropriately
0 g, v( L$ P( z9 f•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
7 f. n) v* q" J, v4 ]$ \•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
; ~$ Y/ K3 R. S" s% B3 z6 n•        Keep the reception area tidy and clean
, W8 M0 A7 Z- p' g4 W•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
3 Y  J( }& r; V•        Report to ISP Program Manager
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# ~" F8 q2 }/ O0 B& zKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
8 ^: X! K* i: ~: b•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
# U% k# g0 `, c•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
& s) H+ p; P$ y% X7 \•        Sensitive to the needs of immigrants with multicultural backgrounds
4 g. l0 Q1 I# `9 D  e•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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0 N. ^4 X0 n. h  n; p' r6 UQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
- @( ~. t/ t' D5 d9 s•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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. r, y% Y  l' A3 A0 d4 ~Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.