[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
& j+ m* h% M* \2 m) o5 J0 k' EPosition Title:  Receptionist/Immigrant Services Worker
- g5 C' p$ ^3 ?* H$ d/ W$ sHours of Work: Part-time (21 hours per week)
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) Z! E. {. p( m! k$ @# u" Q/ r; b7 ]Position Summary:
* x' K* i+ P5 l3 Z2 u6 L+ o5 jWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
* w, e* P! U: Q+ d+ ]* [•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
4 F; L, u# V! p( q0 q7 F7 j•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
! B: _$ Y6 ^. f  H8 \  D& _1 m•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

, A$ j& D5 ]0 o; |$ rKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
9 w6 ~$ B+ ~. M7 T! @•        Fluent in Mandarin and Cantonese as an asset
% {" T4 `7 {% u•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
( c) z! q: f) k5 K; a•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
- G/ B& f4 P: v, c/ \+ g9 J, Q$ O; y•        2-4 years of office and clerical experience
- H" \) Q$ }# U•        Receptionist or customer service experience in a fast paced environment
- a' j6 o4 f: S( `•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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* Q2 ?& n& ?9 V0 XNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.