[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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8 Z2 f; [8 b, u+ S/ Q0 m4 z  {4 N7 |6 yJob Description
" }) v5 ]5 ]4 UPosition Title:  Receptionist/Immigrant Services Worker
( ?' t6 c1 z. q5 LHours of Work: Part-time (21 hours per week)
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2 c  T# {% Y% d0 P1 f8 w0 iPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
9 l4 V/ [! l. ~1 H; E•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% G  X! w# I8 h. T2 G•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
# B# M7 v# P- _0 `•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
' \% q7 P* i. X% o9 d/ S•        Maintain front counter service files
# {3 r+ D- X: H  x) Z& q•        Perform general office duties as assigned
9 `- l; X- }, f•        Report to ISP Program Manager

$ P9 C  G% _, i& ~# OKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
! X& N% L, `. y! K•        Ability to work with newcomers and general clients
% o% v1 d& ]" q* ~•        Microsoft Office operation skills- Excel, Word, Outlook
& J; a1 A. \  }0 ~7 \•        Ability to address multi-task and set priority appropriately
5 w, s8 ^7 q5 f•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
- Z, ^$ V2 ~# E: }+ s  L" D; M•        Knowledge of immigrant services
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  @: K/ b% x  p. F( IQualifications:
5 [0 H) B9 H* b$ @; L" K. y6 \•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
& z0 B( N5 v. E6 R2 J7 f6 j  \•        Demonstrate workplace maturity and professionalism
3 }& Z3 U' B* b' ^7 U* P4 m•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.