[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

" Q- }# O8 y+ PJob Description
Position Title:  Receptionist/Immigrant Services Worker
' `2 G7 i6 F  EHours of Work: Part-time (21 hours per week)

Position Summary:
8 z$ j& n1 o2 T- I* X6 gWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
# c0 ?. `/ N; x0 O3 c  @•        Welcome clients and direct them appropriately
2 Y' b2 [. `6 l$ g6 |4 w•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- d% B( j1 g& k9 M  v6 f# K- J•        Maintain and update the information boards with upcoming events
- H) b% o- o" L•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
& i3 e- [1 ]9 X# P•        Attend meeting and training to stay current on immigrant settlement matters
1 P' M. O9 f4 Q•        Maintain front counter service files
4 f8 h% D. f  G2 [6 R•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
# _6 `" Y2 r  u  c. R9 j, L5 d" c•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
9 l3 C- a; m- d, {: v( E8 \- u, H•        Ability to work with newcomers and general clients
, ~# E& w% ]1 ?! q•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
" i' Q0 x8 Z% T- c7 O•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

' w$ ^! W! B% z" EQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
$ C4 d9 S+ G% ?! F$ E) I•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
) q% P, v9 K9 A/ K  g
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.