[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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# V' W5 J" B$ X" V" c  `Job Description
Position Title:  Receptionist/Immigrant Services Worker
' _" X  V9 u5 |, X2 e4 E. ~9 {8 m: cHours of Work: Part-time (21 hours per week)

( J% x6 j# Q& mPosition Summary:
/ O& q+ x* g6 ]7 z# T/ TWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

# }# X2 r' u( t$ gKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
' K- a  R1 `* _$ ?) \' n( Q•        Welcome clients and direct them appropriately
1 p* f# T+ S+ q0 i" f/ u+ [•        Order and maintain office supplies for the front counter
+ s9 b( B6 ~/ p( G3 q. j•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
- p7 q! N5 n' ?0 _0 \" s•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; \: s$ {* x- J' W, `•        Attend meeting and training to stay current on immigrant settlement matters
) Y+ n$ o" o, b/ X( b) O, e3 x•        Maintain front counter service files
3 n( e- X% H( @- I•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
# D" F& g. ~% N# R6 m- X8 [; {•        Microsoft Office operation skills- Excel, Word, Outlook
6 X3 O$ n: _8 p0 [/ o% J1 ]2 Q•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
/ B# i: w/ o* u, Y•        Knowledge of immigrant services

0 }/ I' U$ T! q# B) x& ~% gQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

  ~4 W6 O. z) E, U5 [! s# M6 T( F% @Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.