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本帖最后由 竹声 于 2011-11-3 22:30 编辑 . ^9 ^5 s; y* T* [+ F! F4 Y
D6 O$ m0 S( ~& W V+ ?* ^% y1 `如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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% t3 a' W8 W: s( f( `7 ?; qJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job: R, E1 F( g# L1 @# h
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
6 F3 G3 e' q4 H( [9 s O! G2 a+ BMajor Responsibilities and Accountabilities' z5 s+ ]# D8 ^' V
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
1 }$ u F0 ^7 |) W• Answering all technical questions concerning mechanical functions and software operations.8 `( E# y. _: q/ d$ @( ]0 [
• Assist with troubleshooting ideas on technical and software problems
. f( S2 K% T& R$ J8 Xo Test all new patch versions of software prior to release+ j0 V1 n1 V$ o- @& i0 F
• Assist where needed in application questions.% Y& u8 H' }# ^" Z+ J" H
• Check all technical documentation for correctness prior to field distribution.( P O8 {% s6 A9 T
o New parts and replacement parts and installation procedures# k) A- P! P2 z% z& q
o Translation to Chinese and other languages if needed
* x9 K1 G, T7 J• Track and report all warranty failures
( T/ u) |. m2 {+ @! ko Make monthly report to Product Manager and 3rd party supplier.
0 o. B2 p) `* D! p7 w# uo Recommend remedy to improve product quality and design.
; T8 h! f, D' e• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.! d/ f) ]; R4 v( ^
o Run field Beta test sites and any new idea testing and make reports& j U! i3 H+ T, r4 n
o Assist in information gather for any new product idea.
! a, h. z) j8 q4 Q! H2 Eo Assist in writing and new product specification
( j# N* D: u/ \1 @o Point of expert contact for implementation of features/functions.
4 n" K0 ~2 {1 N/ K) u. xo Act as technical applications expert on development team.8 f1 u& ]9 h5 D7 y. K
• Assist in Sales support & training.
3 P/ j% K0 ?- J: I' |; g& u• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools." r" I& b7 W; @2 \5 i, o: O
o In rare cases where no other solution exist to travel to customer site to solve technical issues.' [$ F( J$ A% _: b# |% ?
Human Resources and Organization& H, G& |$ J2 H3 c# b8 ?
• As a member of the DC team, maintain a team spirit at all times.$ ~8 q/ L9 D, X# O( X
• Let customer satisfaction be an influence in every decision you make.: I0 L+ U9 T7 o0 ^1 X5 j
• Communicate information efficiently and promptly to your Team and other management.: ^: D. m7 T0 X
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% _. \; g# t. W. n) Y: x" ^# x: WAuthority Limits
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QUALIFICATIONS U! d, v7 c N' ]
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Educational / Professional Background Technical School Graduate
) V P1 K. `! c- J" tProfessional Experience (Years and Field of Activity) 3 d" r$ ]6 e. O9 ~+ f2 i
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers; F3 ^9 ~. S9 c; @4 T
List of Skills/Qualifications
8 ~5 x3 o" ^$ G, T8 Y• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes. M5 W. K0 g4 J8 D- j
• Background knowledge of dispensers and software
3 J" b( h: z* b% K• Proficient in software use and writing.
1 d+ M$ B4 l& r3 `& q• Excellent communicator both verbally and in written reports.
: g; U3 r9 F) L- O• Ability to travel worldwide.
+ q1 s9 v" m1 v0 _5 o% b9 d* D• Speak Chinese & English very clearly.
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' S: v3 x; p4 e7 J ]0 fLanguage Skills Read/Write English & Chinese 3 t5 d% e+ t, ^1 ^# l( F/ s
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) $ P0 ~. v- G5 x2 J+ k
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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