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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ( o5 D+ D1 t& [
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca
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: P8 Z0 V* H$ a. m' xJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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Scope and Purpose of Job% _7 {+ {4 f' J/ ~
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
% E) \5 c8 n; b9 q$ oMajor Responsibilities and Accountabilities( H& D; O; N2 W6 B5 b3 o0 y
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
9 x5 l. J% E7 @9 y \% ^2 [• Answering all technical questions concerning mechanical functions and software operations.
. W( R8 j7 m, ^" ]( S- E4 Y7 B• Assist with troubleshooting ideas on technical and software problems8 f# A b! `+ p# j- g7 {9 f
o Test all new patch versions of software prior to release1 x, T& A/ B# u2 G
• Assist where needed in application questions.2 B$ y8 ?( }: a8 U
• Check all technical documentation for correctness prior to field distribution.% e/ \7 s) v9 ^ M0 X0 j- A
o New parts and replacement parts and installation procedures# o) y! x V- S) e T
o Translation to Chinese and other languages if needed% o4 K4 v4 p2 ~+ X
• Track and report all warranty failures, v1 Y1 L/ i3 ]- \
o Make monthly report to Product Manager and 3rd party supplier.3 i: Y( q( |' k+ s0 o8 a f
o Recommend remedy to improve product quality and design.
/ A# T4 s: t9 }6 b4 X' x• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development. m( J* {( v2 e8 ?
o Run field Beta test sites and any new idea testing and make reports
8 E, h3 ?6 h( U* Z; ko Assist in information gather for any new product idea.
/ m' I6 T e0 W& Y% X D3 do Assist in writing and new product specification5 e: K: F: l3 r! Y
o Point of expert contact for implementation of features/functions.) ]' ]' K$ p3 r$ C
o Act as technical applications expert on development team.
# B- G: Y4 f' E2 E• Assist in Sales support & training.! O2 X+ A' j/ w& l( z$ j
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.8 S$ U) r- @! ~+ I% `0 y) k
o In rare cases where no other solution exist to travel to customer site to solve technical issues.& S# H3 ^5 [7 t% ]/ ~. G' B+ [
Human Resources and Organization
" `% e% Z" I8 h8 p• As a member of the DC team, maintain a team spirit at all times.! h! J- p8 V+ m* i4 W1 A
• Let customer satisfaction be an influence in every decision you make.8 `8 I5 v' l# g
• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits
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QUALIFICATIONS% A1 ^9 z/ X4 u3 A- Z5 q
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Educational / Professional Background Technical School Graduate 7 w8 F8 Z" i0 d* g1 M( m7 ]
Professional Experience (Years and Field of Activity)
1 S B2 }& r1 }5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers9 ^8 ?% e# {! H @% N3 U
List of Skills/Qualifications . I5 ?7 ]1 T( S3 {5 o' r* V$ m/ Y
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
% [( c) |6 Q) M Z! o( O# G( E• Background knowledge of dispensers and software ( r9 Q3 m5 ^& f8 h& ]! c0 d8 [, q* {
• Proficient in software use and writing.4 a0 [5 t7 N6 W" x
• Excellent communicator both verbally and in written reports., X5 P# m6 q) j7 w& T
• Ability to travel worldwide.7 \5 F# l; U# k: y$ c
• Speak Chinese & English very clearly." X0 [& K5 x t6 a& ^2 ]* Z; _) c
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Language Skills Read/Write English & Chinese 2 ^- S" u$ z" w
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
+ C7 ^% r4 F% s4 k/ r+ o4 G7 LOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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