Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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: ^" m" F' a$ Y# E+ xPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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8 b6 ]& V2 \! aKey Responsibilities:
* x6 [. K) U- B- ?4 X•        Answer incoming calls and route calls to appropriate person
6 E6 p$ T! e7 i% S) j•        Take and deliver messages to the staff of ASSIST
5 u9 Z4 {5 l9 s•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
4 \+ I" v) z& y- l3 }' j3 o  c2 Q•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
  V* x, A* n* R! n8 u; Y. n& k•        Keep the reception area tidy and clean
# g! F4 R" c  K: Q% h" _! F•        Attend meeting and training to stay current on immigrant settlement matters
( r( t! Z% p6 H0 T# \•        Maintain front counter service files
. w; }3 ~5 g3 L' Z* c9 L; [•        Perform general office duties as assigned
2 l" E0 k, \7 I& i: D- C•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
6 D) C+ \' ]/ p4 J; \•        Good English writing and oral communication skills
( f* t' X" M* S- Y3 a& }6 O•        Ability to work with newcomers and general clients
& S, e+ o: l. U4 U•        Microsoft Office operation skills- Excel, Word, Outlook
, U2 q6 t: D! ]' J( ?•        Ability to address multi-task and set priority appropriately
' @, P$ d7 J7 O! j•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
9 B" c  a- F4 R2 G' g& |- YQualifications:
% ^3 Y# {8 D1 `1 f( M•        2-4 years of office and clerical experience
5 V: ~  N. F( [) h  e- I: O•        Receptionist or customer service experience in a fast paced environment
7 c2 P! F' b5 W4 i  m% I/ _•        Demonstrate workplace maturity and professionalism
& n: u. x" }0 ^4 K  Z/ Z$ b•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
: b  ^; O# q( P( n1 g/ R% ~1 ENote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
! V1 X6 P" c3 X6 U! M谢谢大家。