Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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, s8 `0 E' H+ J1 W2 [$ ?  pJob Description

Position Title:  Receptionist/Immigrant Services Worker
' c. {# `# H, Q7 ~Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
; O/ y8 j! m- `) s( ~, s. U1 q+ r; t•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
, ?+ _& W" M6 n2 {# l•        Perform general clerical functions such as photocopying and faxing documents
. K3 ~: y5 D1 p% {1 F# K9 [5 r•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 R) A: [$ Z  U: c; _•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
$ {( ]  x" U% I; U" M. P- F•        Maintain front counter service files
) X- ], G0 M& m: C0 A# V+ I2 @) }•        Perform general office duties as assigned
; e' z5 T7 q' _% I$ ]& t0 Y•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
8 D/ p" X: S/ k+ H3 ?- A•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
- a' _" b0 ~+ t- i+ R; z# Q•        Microsoft Office operation skills- Excel, Word, Outlook
7 @3 a' B, d0 E! r8 R: n•        Ability to address multi-task and set priority appropriately
7 z4 H" c0 d8 ?- C( u1 a•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
; g2 i2 |# j4 q- n! `•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
( }4 i' o3 C0 b3 [4 n) m•        Receptionist or customer service experience in a fast paced environment
3 m/ R3 A7 Q  X) \( l5 F•        Demonstrate workplace maturity and professionalism
/ [5 k9 ]% r# k" ]•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
# k: S& \! A" f+ {) L8 t0 f9 VNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。