Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

2 ~1 a) Q( H4 z. ], |* x$ ?Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

! J9 g- Q: O% oPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
5 J# C  q2 J- A/ w2 d•        Answer incoming calls and route calls to appropriate person
  r( c& e5 ^, L7 T•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
" [/ o% A3 k% _: g: _•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
' s. t1 ?1 C3 S) U2 t) y" n•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
7 e# ]1 f5 T: h0 M•        Excellent communication (verbal and listening) on phone and in person
+ C, q8 N# p! V1 w5 q•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
0 @9 S* r! B( x# r* h/ F% F2 y  ?8 h. u9 g•        Ability to work with newcomers and general clients
7 a4 A" |* N' w: a•        Microsoft Office operation skills- Excel, Word, Outlook
3 g$ v5 v+ S/ j) q& }5 S; v9 j•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
' |# q2 K# q6 @3 ]•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
: I0 G7 A& h& d: W, M* l% TQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
+ H9 }; y7 i& x7 C2 z- |Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。