Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
* ]/ D- L9 v4 P4 M6 H•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
  S) r# B9 `9 q' N•        Welcome clients and direct them appropriately
8 h0 [# e# h% F* O" @•        Order and maintain office supplies for the front counter
. W; L# {- o3 @) {' P•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
( |) c7 @- s# ]! s! ~0 a% Q& {•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
! D3 x3 B2 [" f5 f( u•        Perform general office duties as assigned
•        Report to ISP Program Manager

5 K/ W# W* ~: m# PKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
, U* w/ \3 Z# R+ h* l# i' t•        Good English writing and oral communication skills
9 a" B4 y6 R/ R•        Ability to work with newcomers and general clients
/ N% P: t+ X) v! b+ ?. A) b% p7 t2 K•        Microsoft Office operation skills- Excel, Word, Outlook
( i0 S7 T+ D& T( Z0 Y( `  ]1 o3 [•        Ability to address multi-task and set priority appropriately
; e/ t1 M1 R* B•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
4 C9 x% f. m0 d( _3 A( ?•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
* F0 i/ i- a3 v. ~. ^•        Receptionist or customer service experience in a fast paced environment
$ m6 b3 s7 \6 u$ t- p' _% u•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


8 H- H* W  b' S: `Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
3 ]0 i9 R- p) r0 v4 \$ [) y谢谢大家。