Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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& H" t1 Z% p2 }; J/ N1 |Job Description
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4 a; Y9 z* A0 ~, K7 |# s2 a& RPosition Title:  Receptionist/Immigrant Services Worker
7 [) {, f: R/ ^/ e9 P- B8 {Hours of Work: Part-time (10 hours per week)

, r) m4 g3 j1 HPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
+ G1 u: f# q* {$ P•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
% T( Q: m" x& a5 F•        Welcome clients and direct them appropriately
: V# H1 \7 a$ R, }) _•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
) k3 j* d  C5 [8 y% [! D5 M•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- I, N* ^- c' W; T7 Q8 E•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
/ H' r, C9 L! O+ l* G1 i& X; P•        Attend meeting and training to stay current on immigrant settlement matters
. ~5 t% j( }4 M$ |  }7 h•        Maintain front counter service files
•        Perform general office duties as assigned
" m: q  h4 y' M0 K•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
1 T! x: m; q5 I/ d# ^0 _3 j•        Fluent in Mandarin and Cantonese as an asset
2 l, N6 g) @% I  [, A9 ]•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
  N, B! G* N) C9 Q2 A•        Ability to address multi-task and set priority appropriately
$ D* t7 k; {9 i, I3 l4 M4 e•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
% [9 Z% Y, U7 M! P& |•        Knowledge of immigrant services
Qualifications:
3 N: G, L' Q  B5 W•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
" ~  s" W$ N" R8 y•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
, ^+ a* G1 [  v3 f2 o3 v谢谢大家。