Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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) f- Q9 g  w) x+ CJob Description
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! j4 ~9 ?9 A, _  h& @Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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+ E4 t% Z/ }1 R" G( g. c" QPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
% S3 h0 a- B8 G6 g  `3 O•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
2 m, i; I: _9 h" l9 l•        Order and maintain office supplies for the front counter
, d" i0 F5 @# h* m•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
# d8 g1 \& ^, T# \•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ X; D) I% d4 x4 F4 n9 \, s1 W•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
3 j) p$ u, o: c/ w$ T. P: ?•        Maintain front counter service files
3 z5 y8 A' K0 e$ W& E. q•        Perform general office duties as assigned
1 V9 J8 I" ~" N  h& b3 k$ e•        Report to ISP Program Manager
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: c8 Z. F0 k2 u( u) R( r- jKnowledge, Skills and Abilities Required:
* x5 k1 @4 L& Q% c! I•        Excellent communication (verbal and listening) on phone and in person
, y7 l9 j0 T6 ~6 G( i•        Fluent in Mandarin and Cantonese as an asset
8 F" Q4 V1 J$ x, ]( P' F6 }•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
1 P7 J# T" Z5 v, ^$ P& T! w8 e; _•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
9 r8 e' H) y2 V7 i2 O•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
& b( [$ d2 ^$ LQualifications:
' O$ ?& d7 ^# g; M$ s) N•        2-4 years of office and clerical experience
* L2 g$ f$ V9 N& a; k•        Receptionist or customer service experience in a fast paced environment
2 J( Y$ a9 Z/ }- ]5 m$ y•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


6 @) y3 \. W% _2 APlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。