Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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9 I& T) ^& X- a% Z( q5 o- xJob Description
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9 p/ f3 l5 y; c; K  x5 Y5 CPosition Title:  Receptionist/Immigrant Services Worker
5 S' f' y) m  J( `1 BHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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' ~) ]2 w8 P2 R& v& `6 K6 j8 @Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
  B# h8 Q# N2 j' S/ T3 t3 ^•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
# l0 m" M" `# a+ S* Q/ G•        Order and maintain office supplies for the front counter
1 ]$ U  o& m' k  [  t+ D5 w•        Oversee the front counter when other front counter staff are on holiday or in trainings
6 V( X) G! }5 o- L0 N% J: W•        Perform general clerical functions such as photocopying and faxing documents
3 g2 S1 V3 V6 c+ Q/ c# `•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
; n  }- `7 W1 x* z9 v  F$ T6 f0 [•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
9 P) x! K- J8 d4 z* F5 B* h) U; C•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
1 t7 A# e, v' j' a! G•        Report to ISP Program Manager

2 @; X3 w$ T0 S4 }/ jKnowledge, Skills and Abilities Required:
" V/ a* y" x% [6 N. V•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
! A& }1 @. z; }& J% J•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
1 X3 h: @5 e1 }3 G! v•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
4 B  _8 R8 A. ^•        Ability to work effectively in a fast paced office environment
# j, A1 x% i; [•        Knowledge of immigrant services
Qualifications:
/ T, |. A. S' J( [2 s. V6 P•        2-4 years of office and clerical experience
. L* d  [8 N6 n$ {( Y•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
& a8 l! o# b' nNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。