Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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  ^0 n6 j  Q! |' I' OJob Description

; z/ x  ~6 k/ I% q5 V/ q% yPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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5 p: j& f7 l" E  M# H: s% |' {: k. F$ BKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
" e+ F+ Q  |# m' ^% t# V) c: S•        Take and deliver messages to the staff of ASSIST
6 s& _# _% y, x+ x•        Welcome clients and direct them appropriately
- W, H  L+ ?0 R3 q: X0 S$ h•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
. h: L8 m8 s9 m  P& r•        Perform general clerical functions such as photocopying and faxing documents
$ n+ o& t' W1 f; z. R  a1 P/ n•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
; _5 h  {  Q! i•        Keep the reception area tidy and clean
( W0 M0 b* o, h  B" q' W! O$ f•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
! [/ X& v' W( k7 h: E! U# |•        Perform general office duties as assigned
•        Report to ISP Program Manager
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3 M4 |% T5 h% O+ o2 b: SKnowledge, Skills and Abilities Required:
% _. K' m" Z, X- h! ?•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
' o. Q8 y. W3 Q/ P•        Good English writing and oral communication skills
/ G% y6 j) E( D  \- A•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
' M/ o6 x& a5 {' q5 e% Z•        Ability to work effectively in a fast paced office environment
3 |! S: ]$ o# x. M* X•        Knowledge of immigrant services
2 D$ y# p2 p' x. s9 iQualifications:
( @. E- r: h' b' g, ^5 ^6 ~•        2-4 years of office and clerical experience
$ _! G* h7 K0 f- l; F: r! q•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
7 q, O7 N. W% `9 m  X( T2 M谢谢大家。