Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
4 I  C7 N! a* j: Y; }& N9 E4 I: ximmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
5 I- c1 _' s3 ~The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
7 [; D& R) x0 J! [# o6 y' xrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
% r" p& S$ ~% i0 H7 W! r' Z: Aclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
+ D; c4 u/ [& \  K- J$ K· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
8 f  i( Y4 Z* j7 T, u8 J· Maintain customer data and update changes to existing accounts in the corporate
, w2 R. N7 x6 N, vdatabase;
) L* J# b* r4 E2 [4 [· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
; I4 b9 B! y0 M· Strong team player with excellent customer service skills and able to build and maintain
8 ?& X0 Q9 y3 }1 Ylasting relationships with customers;
- u; {2 ^3 `- X( O· 3-5 years experience in a similar role;
5 L$ s# s4 b1 z· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
- m% m, D: |/ g· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
, t, Y6 v, |% w+ z0 \9 E! w9 O· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
7 G% ~, n0 I) v  _2 z· Stimulating work environment.
: C& b- I: Y5 [7 e: X/ H0 i0 ^/ _TO APPLY:
1 _7 H# i, k+ E, C7 |Kaycan Ltd.
# o* K. M1 o+ W  a9 c' {c/o Human Resources
Fax: 514-694-2674
1 l. a4 V6 P0 n4 J6 xEmail; careers@kaycan.com
0 M( `- S, q) F; @- a/ F, |Web: www.kaycan.com.