Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
7 k9 ^7 b; o0 ?immediate career opportunity for the following position at its Edmonton branch.
3 g. C9 q! q, U7 V& qRole/Function:
5 \8 N/ p1 \; [# LThe Customer Service Representative is responsible for responding to client inquiries both in
- p3 }5 h5 }0 u0 h+ I, Dperson and over the telephone while supporting the sales team by building and maintaining
0 c6 j0 o8 G: U3 Q5 B4 rrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
) Y( j& i. q- q! G· Respond to customer inquiries through inbound calls and busy walk-in traffic;
) m+ D7 v& Z5 @) s· Verify pricing and availability of product;
; w: z5 l5 B' t$ ^· Supply and inform clients of pricing, credit terms as well as entering orders in system;
! v- [; u6 G1 G! q. K% s· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
  R# y' r' G$ @5 h· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
* [, S! e- _6 e· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
4 [- ]# j9 o# E0 L9 G· Exceptional verbal and written communication skills;
* [# \; ~$ @' T, M· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
/ d* B$ [7 N$ h+ O3 Q; @· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
0 e; V" s. b" e0 A, Y7 o  zWe offer:
· Competitive salary packages;
# l+ O4 ^5 G: a4 o- {6 h7 f7 V· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
' G1 w, \* P* |3 W· Stimulating work environment.
6 k: ?; c' \, ~% J% ]' K7 }1 eTO APPLY:
Kaycan Ltd.
" E+ P" ~  |) E- U' f  Q4 bc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.