Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
& f% }. v5 T/ V$ T/ v$ d" i3 X% Jimmediate career opportunity for the following position at its Edmonton branch.
1 F( P6 ?0 r1 d$ e; ?Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
+ Y' N8 j5 x5 |person and over the telephone while supporting the sales team by building and maintaining
! j& j4 f  L9 Qrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
9 m% ~- U% o" U& K" b+ e' x! j· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
0 ^+ C3 k- r- P· Supply and inform clients of pricing, credit terms as well as entering orders in system;
5 K9 l8 q; O" l2 n* A( {/ [· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
8 z# G+ R1 F. X3 V: K  H2 n+ U7 D· Investigate and troubleshoot customer service issues;
5 z6 A# \. V0 s8 `9 C( _· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
6 P, z, c: ?( A+ S, Y· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
  ^" u$ d2 z  C0 i4 N' R· Strong problem identification and resolution skills;
% ]# ]- Y9 P; y( e· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
/ R# W( Y  Z  P1 f" @* j6 J! P· Competitive salary packages;
. R% [0 a  ~! D/ b· Excellent training programs;
5 h5 D1 Y7 ?! p5 D' ^· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
$ R& d3 i: s. u· Stimulating work environment.
TO APPLY:
8 w" s- k) ]( ?/ ?3 `Kaycan Ltd.
6 [1 n/ V; ?! y$ Dc/o Human Resources
Fax: 514-694-2674
, v# _$ U6 t  o& zEmail; careers@kaycan.com
Web: www.kaycan.com.