Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
; ?0 I' b: j9 i# R3 Bperson and over the telephone while supporting the sales team by building and maintaining
; X" s& P; ^9 {" j. f4 Lrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
' |( T7 {* A8 Q3 B4 m2 BResponsibilities:
) B* u. |$ P; d% h+ ?· Respond to customer inquiries through inbound calls and busy walk-in traffic;
0 l: ^3 W  N1 w: _; _; u3 D8 k7 L· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
+ R! x& @" g/ _/ S. u' b# S· Prepare and process invoices in accordance with standard procedure;
  n$ m( V2 O9 H/ f" k. i7 J· Collect payments for cash account orders;
( r  b# D( T8 U2 @+ u9 _· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
, u* {" a5 P, ?/ m3 S· Address client inquiries regarding status of orders, payment, refunds, etc;
7 j/ h  M7 w6 r! Y' P/ \· Forward customer leads to appropriate sales personnel;
: t! g" g, G' F2 G· Actively participate in semi-annual physical inventory count;
* \' v4 `7 B" L! e& c, h' ^Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
7 ~& l% V4 G. G# V! [9 Glasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
9 Z" Y4 [/ ]# `# i5 V· Computer literate; knowledge of Oracle 12i database (an asset);
2 [! \" O  o1 q. _% k; ~* _· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
. v# e  {& T; p: z: w. |; A/ H& M· Excellent training programs;
9 E5 @5 {6 T. ^  t# B9 u· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
8 G' M2 E( @1 s) x- e0 Y7 ?5 [Kaycan Ltd.
0 n0 @; ?' S5 e4 Ec/o Human Resources
* g& b# t) R$ \: K8 l$ M+ TFax: 514-694-2674
( M9 f* f6 \3 d7 G; M; mEmail; careers@kaycan.com
0 U/ S6 r" g# G  B* PWeb: www.kaycan.com.