Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
" V" E( j* @; u, B9 bassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
  P7 N- M: _1 Z* c& \6 z4 T; y/ P
3 W) I; O) w" O. u  ^: aLevel II - Call Centre Representatives (Permanent)
- e, q; j# f) uCompetition Number: 65A11 16
! y* o, j! o/ Z9 v2 ZJob Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
3 y4 B# v& ]( _( W9 h% g9 TJob Location: Edmonton

DESCRIPTION

8 w( H; [+ F, }. A! Z4 JAMENDED - April 26, 2011
8 ]1 ?& T2 k% X7 p2 y7 u2 t1 WATCO I-Tek is currently recruiting qualified permanent part-time
4 a& @+ V% X- e(16-30) hours per week, Call Centre Representatives to work in the
2 @) s0 m6 Z1 F9 t  cCall Centre located downtown Edmonton . The pay range is from $14.83 -
% E" t; [! i+ _8 j* {4 o$ f$ 18.83 per hour.
5 J# ~8 M2 c) s$ d) j5 ^Shift Differential: additional $0.80 per hour for hours worked on
- t8 j. y3 s7 BSaturday, and $0.96 per hour for hours worked after 5:00 pm.
5 P6 h% U9 z" t* @5 I! b/ c' G
; ]- t, d0 U3 v  q; B0 {1 |$ V1 u
The Level II – Call Centre Representative assists customers by
$ z$ d+ y7 i8 Uresponding to
residential, commercial and rural account and/or service inquiries or
1 S. l# E3 @7 Z* B, acomplaints received by telephone. This role is responsible for
delivering
* B2 D: K$ I5 q5 s* `. uexcellent customer services by focusing on first call resolution.
: O6 g0 x6 |/ l3 a- s
% @+ A$ j& b+ F: K' ~6 V6 J

7 U& r" Q0 {$ D( Z( q0 n( P* U: M  U4 vThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
for
  s% b, N: ?9 C; oscheduling purposes. Work schedule will fluctuate.



This position is administered under the Canadian Energy Workers
Association
Collective Agreement, Job Posting provisions.
8 }9 @: l0 T& l2 \  s, ~
3 g" B- u% {# p6 U3 HRESPONSIBILITIES
; D6 E8 s. L7 |8 [  T6 @
- Responsibilities included but are not limited to:
7 D* h% C+ V; k5 G( Q- Respond to customer residential, commercial and rural
account/service
, o# y5 B) o' [8 q# Xinquires.
- Solve a wide range of customer issues in a dynamic, high volume
$ C# s) {5 `: y$ xand
/ V' a7 \# X  t5 E' E) |fast-paced environment using initiative, creativity and
$ l* M' {+ H. L/ c. Y! a# Zdecision-making
skills.
- Up sell, Cross sell and retain customers is mandatory.
- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
while
using a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
- Process customer account information in a measured real time
. U7 z( l1 Y" [; D( _4 }environment.
% c& O9 G5 [# A; T3 l- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
customers.
- Respond to emergency customer service calls in potentially
! p% @1 f& [: @* @8 I1 ulife-threatening situations.
4 A5 b5 g& a2 b$ H- R( r. i* k- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
( Z7 ^! O# A6 s" c( rcompliance
0 K5 s  [+ `& c8 K% vplan.

, H* v, F3 ^8 x8 }  f7 N) lQUALIFICATIONS
  p+ V0 t* n# F9 X$ l2 z
6 c4 C! z# C$ B, u: ^% _- Grade 12 Diploma or equivalent (applicants will be required to
provide
1 E7 J4 K# I! l/ |proof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
6 y% V& H- t: {. `; M- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
. T5 C) p1 {0 W# B8 a% y- Proficient keyboarding skills.
  U0 |$ {2 ?' U8 _$ _/ e- Call Centre experience desirable.
4 }; U1 `" c  }- Y# E+ X  y- Demonstrated reliability and ability to work rotating shifts.
! s/ v. d  k& G3 Q- Effective professional written and English verbal communication
skills.
- Flexibility to perform in a dynamic work environment.
! W# [$ f2 [8 X5 {4 q- Positive interpersonal skills to thrive in team orientated
environment!
- Accurate and attentive to detail. Strong mathematical aptitude.
) c- L6 g, ^; _  ~1 _3 C) `' j- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
confidential information.
- Clear Criminal Record Check.

Good luck,

Karuna Bhavsar
1 F3 v5 F5 Z/ ~( k- p- R3 l
Welcome Centre
5 F# {: o+ H. l0 S+ {$ kSupporting Aspirations Connecting Dots
3 o/ w$ d% v7 p$ {# C$ W/ W2 P
#335,TowerII
% j  y/ b! W6 A- Q$ J$ K1 d5 fMillbourn Market Mall
7609-Millwoods Road
Edmonton,AB T6K 3L6
! H; W1 [# C% mPhone # 780-462-6924
/ O/ H. ~( Y# C( @: R2 `Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真