Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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3 H- q. ?2 B2 s# r* W, X, A1 XJob Responsibilities:
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5 d* C9 I7 g0 E8 |& P  jReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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* R3 j- d1 A7 `9 IAdministration:
9 Z) e6 z, i/ Z8 ?9 z' q7 x. a•        Schedule client appointments and counsellor workloads
4 G3 r5 R) I1 S. N2 a# K•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
0 H% ?8 y' E# w8 s9 `•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
: Q8 ?% Y3 c$ Q; [$ q•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
* S5 X5 G# \9 Y2 q. f•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
0 y. u/ I) @" q1 u- P2 a•        Excellent verbal and written communication skills
* m0 X: Z$ w4 b: i1 T+ b9 w7 u; c•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
: D$ a/ o( A. x0 s  B6 U6 aPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
9 x% i7 o, O" c. JFax: 780-425-7467
Application deadline: October 22, 2010