Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
) w' R: d; f, e
" z% h& T) u5 i1 t. V, FJob Responsibilities:
' S. ~/ S" _( Q7 b9 p' n  ]1 V
Reception:
! P) u' {% y$ m0 R* y•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

$ T# D) E; `& D) T; MAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
- y1 F( i  n5 D( Y; z- q•        Input and manage high volume of data
•        Update and maintain databases
# Z( F' N7 N4 e$ ^; L•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
+ k$ H8 X- L: K4 k% z, T•        Process payments and complete weekly deposits
- X. o, ~+ r6 R/ \' i) e•        Write and revise business correspondence and forms
& @: J/ s* H: {•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
4 b7 [' m; n  B1 }7 o•        Thorough knowledge of services and programs offered by the Counselling Centre
: s3 z; u9 Z8 t+ ?1 a7 r* P, t•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
: F' Y$ p; e: w. B9 O: c7 _
4 w; e. ^( l$ k" c+ ?# f•        Minimum two years experience in areas related to office reception and office procedure
7 {- |: O7 u3 m& W* W, Y6 f•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
. R2 B4 ?% j( n: \& X1 W•        Strong customer service skills
•        Strong organizational skills and abilities
& \; z6 g7 i3 L- K•        Knowledge of HOMES database an asset
2 h. x  E. J8 e/ r. M
4 M  b7 B5 x  S- R# p  ?" s% c4 WHow to apply:
2 ~) P% {/ M% E3 x) dPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010