Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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: a- k: Z) _3 C9 k$ P% }7 SThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
1 G; ~0 I0 p' ^  o5 I% h•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
6 c  x& T+ X8 h% y•        Organize and directly support group materials and documentation
7 {0 S/ Y/ _. D( d% \, U•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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) t" V' E( r* O1 A2 G$ T0 k; {6 jQualifications:
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9 I* d5 L! N6 i( w•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
1 d0 r  V' c: K- L+ Z. c" K•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
" a9 M# ^; G/ V2 c* E3 W5 V•        Able to interact positively with a diverse population
" h7 Z/ L8 m( ~; A•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

7 X. L; N# Q/ _$ o( V0 [7 U, |- [How to apply:
. I$ [7 D6 e+ k& M. q" n, T( DPlease submit all resumes to the Recruitment Coordinator:
# i' O) I# {: d- l2 oEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
0 p$ P2 f- T- W# _/ DApplication deadline: October 22, 2010