Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

1 Y+ V4 X: e5 A/ QThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

7 J6 G: M9 i7 }5 ?: ~) RJob Responsibilities:
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7 f' N: ?- w2 u, hReception:
2 {( @3 G5 i( j5 C% w: x% H•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
( f/ ]4 E& V+ D  h% `  ~•        Answer multi line telephone system

( w* y1 T4 }; mAdministration:
% [. M3 }/ d3 s( b5 A" O" B6 g•        Schedule client appointments and counsellor workloads
. G3 k- f! K/ A; x; {4 a•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
& p/ K2 H5 X" j* {! G•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
1 F1 Y  Q/ `6 V& J0 V•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
3 |- F5 ^9 U* [( O3 d& Q+ n. n4 @•        Thorough knowledge of services and programs offered by the Counselling Centre
) W; `! k+ M! E) ^8 c•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
4 c3 b8 O0 g: u, K) |! }•        Excellent verbal and written communication skills
8 R8 F% c( j  M6 J6 y•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
1 E$ j. M0 `5 j) M. F) w•        Strong organizational skills and abilities
, U( C" R: J, A) {& j•        Knowledge of HOMES database an asset
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How to apply:
9 F% f& i: w* K, HPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010