Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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3 B. M# x$ p' [# v. d: e$ @Job Responsibilities:

, Z8 O9 k3 ]' _9 s1 J( hReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
* P2 w* b% R  \- G6 x•        Answer multi line telephone system

9 D8 R6 E# M8 R7 y. E! x4 jAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
3 A% a! r! G! f) a. e•        Input and manage high volume of data
•        Update and maintain databases
2 N$ h' a; r& `5 X9 C3 m•        Generate monthly reports and statistics
! Q0 n0 Y0 J; A4 d4 H: j" E•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
) Z' o0 }5 \7 ]0 j% a. y•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
: ~* E* U* z" I- q•        Ability to handle inquiries about programs and services to other community agencies and to clients

% l1 v3 D" n0 p0 J6 l+ gQualifications:
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' f; h" O& z6 P$ w; N5 F- [•        Minimum two years experience in areas related to office reception and office procedure
) k! [, Q1 y% n+ t+ `! i# l•        Proven experience and proficiency in Microsoft Office including ACCESS
1 h- ^; ~4 E: g•        Excellent verbal and written communication skills
8 o; M: r! v" _, v) y•        Detail orientated and ensure accuracy in work
  p$ e; |/ J/ X5 k) W5 u+ k•        Able to interact positively with a diverse population
2 Q  T/ Y: U) B+ n; T6 S•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
& `9 `! T, y8 ~Please submit all resumes to the Recruitment Coordinator:
* d# E& O: o* k8 `5 n! xEmail: recruitment@ywcaofedmonton.org
9 u4 H+ d, X% H9 ]: o, YFax: 780-425-7467
Application deadline: October 22, 2010