Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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+ H* |& p4 Y! uThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

Reception:
* {2 l* d, m, V* M: @3 f•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ Q( z! X) B0 p2 z4 ]/ T8 |. W. H•        Answer multi line telephone system

7 W/ c5 |& T* \( K) K! FAdministration:
1 M$ Y- w( i8 D8 x# J: r3 I•        Schedule client appointments and counsellor workloads
+ l$ t/ A, @3 g( r5 \1 k, u•        File and organize paperwork and files related to client visits
7 M; n# _! E' f( m2 Z8 g  q•        Input and manage high volume of data
' K* M% e& f5 Y% W6 r' b: O, q4 O•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
* P$ N4 ^# G1 E8 U•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
8 K! e" u9 N; @! U3 [/ m6 I* `) q( E•        Thorough knowledge of services and programs offered by the Counselling Centre
$ I+ Y' [* K" z0 |5 w1 g) y% J; q•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
" p  Q) a0 I1 `•        Excellent verbal and written communication skills
6 J/ J0 F& n# {- [0 T•        Detail orientated and ensure accuracy in work
$ t- p% P/ ~% G7 n•        Able to interact positively with a diverse population
•        Strong customer service skills
0 x% j/ `1 Z4 K; v, ?•        Strong organizational skills and abilities
' Q+ x/ ]6 |7 e: v8 R, g  |•        Knowledge of HOMES database an asset

. d4 |2 l1 ]( e) F7 A# ^: CHow to apply:
Please submit all resumes to the Recruitment Coordinator:
  K. K+ D! C9 O: P* s5 s  Q7 OEmail: recruitment@ywcaofedmonton.org
3 ^2 n- a1 K% [2 J8 T0 o: A6 y) ^Fax: 780-425-7467
Application deadline: October 22, 2010