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[招聘信息] Service Coordinator

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发表于 2010-10-13 08:05 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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3 H- q. ?2 B2 s# r* W, X, A1 XJob Responsibilities:
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5 d* C9 I7 g0 E8 |& P  jReception:1 P" k/ c6 Q$ @% L% [
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required; Q3 ~1 k  t! y5 l" o* R1 Y
•        Answer multi line telephone system
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* R3 j- d1 A7 `9 IAdministration:
9 Z) e6 z, i/ Z8 ?9 z' q7 x. a•        Schedule client appointments and counsellor workloads
4 G3 r5 R) I1 S. N2 a# K•        File and organize paperwork and files related to client visits% {/ q7 A! G3 @1 G( Q0 s$ P
•        Input and manage high volume of data, b0 ?9 U  \) k" m
•        Update and maintain databases0 C* U6 t% R. o0 i3 @; Q( D
•        Generate monthly reports and statistics
0 H% ?8 y' E# w8 s9 `•        Organize and directly support group materials and documentation' B& Z, z8 Z& n- }) Q" P1 r
•        Process payments and complete weekly deposits1 k3 c9 H! q5 v% X( j
•        Write and revise business correspondence and forms
: Q8 ?% Y3 c$ Q; [$ q•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
* S5 X5 G# \9 Y2 q. f•        Thorough knowledge of services and programs offered by the Counselling Centre" N$ R& e6 n* {# n0 B9 x
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:1 t+ s/ [- D# ?0 }
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•        Minimum two years experience in areas related to office reception and office procedure* @- p: J5 B% q/ y2 G% C
•        Proven experience and proficiency in Microsoft Office including ACCESS
0 y. u/ I) @" q1 u- P2 a•        Excellent verbal and written communication skills
* m0 X: Z$ w4 b: i1 T+ b9 w7 u; c•        Detail orientated and ensure accuracy in work5 e, f2 c, L+ E3 d
•        Able to interact positively with a diverse population) d* F% L2 I8 V  A& W, A6 J
•        Strong customer service skills! {1 A9 U5 _, Z8 I( y; f, [
•        Strong organizational skills and abilities9 z( w; {' e- g
•        Knowledge of HOMES database an asset' F- O/ H. @" u, `
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How to apply:
: D$ a/ o( A. x0 s  B6 U6 aPlease submit all resumes to the Recruitment Coordinator:- E, G+ V7 v, g4 u( J  P
Email: recruitment@ywcaofedmonton.org
9 x% i7 o, O" c. JFax: 780-425-7467, g, ^. m* z9 G! o6 O% |  Y0 R" w
Application deadline: October 22, 2010
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