Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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  V. u% s7 d9 e9 }Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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9 L9 t" W/ j, B$ IAdministration:
) C4 t3 Z6 }/ W! Q# V6 @7 T•        Schedule client appointments and counsellor workloads
& ]/ ?! k1 d! B•        File and organize paperwork and files related to client visits
1 ]+ M5 g7 O$ c* |; E' f) `' A1 I•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
/ s/ `! W- v0 B( k/ o: @•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

. U& K0 o# c- e& t0 ?•        Minimum two years experience in areas related to office reception and office procedure
7 {+ c- l, G6 F  V1 ^( z# ~•        Proven experience and proficiency in Microsoft Office including ACCESS
8 g, h( W0 z9 `•        Excellent verbal and written communication skills
1 D& G2 B4 R" D/ v9 z! ~•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
- f$ @+ X4 T5 e% ]7 J: e•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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# B: M* c9 m6 e4 ]; B# EHow to apply:
7 \% c4 d5 x, l2 m6 B' kPlease submit all resumes to the Recruitment Coordinator:
( ?0 B- U* K! t2 o$ @0 dEmail: recruitment@ywcaofedmonton.org
% ]* z6 f( u$ x! @3 vFax: 780-425-7467
Application deadline: October 22, 2010