Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
3 X; @; G7 [9 L9 m
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

3 B  A4 i* s: P  g/ }4 `2 I6 z1 VJob Responsibilities:
" r- Y& E2 o8 B9 u6 O! d0 L: W
9 w: W: x( f/ h5 MReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
* U% h1 ^; l) h' m- F# \% ]•        Answer multi line telephone system
( Q" g+ ]# i9 S% B- M" n, Y' u2 l
( C& H/ H( F& b0 P4 X# u, mAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
( V9 M* k7 C( O9 n  t* r•        Organize and directly support group materials and documentation
! ]0 K  o' v+ g; }•        Process payments and complete weekly deposits
: o5 W; Z& Z  I* z# {- d•        Write and revise business correspondence and forms
5 }4 ~0 [! ?0 B+ m; _•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
  p' Z; b: E9 V9 V: [
Qualifications:

/ Z; u0 j' ~  R5 w" A6 U; W; i! k- ^•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
2 p" b0 f4 G+ s7 X. O' H8 y•        Detail orientated and ensure accuracy in work
: S* V' h. K; N, Q0 U1 z6 F•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
5 Z2 g. R: K+ L0 U$ m9 ^% @  sEmail: recruitment@ywcaofedmonton.org
& c, W( \, v. C7 D$ {, bFax: 780-425-7467
Application deadline: October 22, 2010