Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

7 U3 a# ?" x6 UReception:
* Y0 N1 z7 v2 y; I•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
6 [8 p. r. a% `0 C•        File and organize paperwork and files related to client visits
! E# x5 M, [- ?( C+ k•        Input and manage high volume of data
+ K6 X6 ?0 V# e2 j& k4 G•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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- j+ O7 @% M6 T& e' h' `, K* V" PQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
' I5 ]" Q2 I2 i- M; f7 x) M6 s•        Excellent verbal and written communication skills
" I" C4 T  q- O2 Y' R1 y% ?# l& L# R•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
8 E, M. Z7 }2 _- `6 V•        Knowledge of HOMES database an asset

How to apply:
2 y; E, m# O8 J3 F+ ?Please submit all resumes to the Recruitment Coordinator:
0 P6 X$ p" W6 n" q+ {Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010