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Customer Help Representative - Edmonton – ADV1474
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About TELUS0 @+ w/ b" |5 K0 I, q" J; B" C
9 a0 W: T# J1 `+ Z# D5 qTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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3 n5 ^% Q6 a6 h Z# B( b7 {9 v) `Key Responsibilities:- {3 L0 }: _" q5 ]7 g2 ^
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services., y9 [! [& |8 u4 l
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4 `3 W3 K; S' n D6 QYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 5 a- Y. C+ t, K t& r/ N
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8 ^# O: {5 J% k) [' w2 ]9 z In this position, you will:
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Provide service to TELUS customers.
4 y5 _0 A' y8 w+ @( hIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
. @, _& D h0 O$ P5 nHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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; \& _" t; D+ W' N In return:
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; D* p9 K4 {3 m+ X) x# ^, C0 eYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.& e+ r+ b8 M- F% e
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.3 Y7 ]$ C) C2 a8 E1 ?8 h
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Qualifications
8 S( J/ D/ I% m& } I. F$ ARequired Knowledge:
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1 P- j h. Y) _/ J$ Q& I; y0 \Technical knowledge of data/IP products and services.
, J' t D4 |, P/ x* V1 jTechnical knowledge of voice products and services is an asset.
; Q4 T$ V: x: |, \8 O1 e# TTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
" D3 z) X% p; k$ xFamiliarity with trouble reporting systems is an asset.
$ a% {1 j$ \- c' G# ~4 a0 cSuccessful experience in a customer service environment., a4 N* T' ?3 R( R* u, S
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.4 R' {6 G5 t: Y/ u8 Q1 P9 D1 N
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1 l& l' Z+ t4 B# u: X& gRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
( W. h/ m/ u' D0 J$ P- j) ]) \Strong problem-solving and trouble-shooting skills.' L; m% _. b. W" A1 I" R3 V
Ability to work independently with minimal supervision.
0 |. a# }/ j6 I1 s% k; G0 k: q- YMust maintain a high degree of accuracy and attention to detail.
+ H8 H Z; T# I' z! s" RAbility to effectively compile and analyze data and make sound recommendations.
; B, Q, z& \. m; BAn aptitude for recognizing and creating sales leads is an asset.% b+ T8 C9 H* }
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1 F6 K: r* i# F# p7 ^9 X6 R2 W Additional Requirements:
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Reliability and regular attendance is essential.
( _# W, j/ \5 i! L$ i' P3 n ]Must be able to work in a measured and monitored environment.% P4 g+ ^: ^# _! d, v% S
Ability to work efficiently in an environment with limited ability to move about.
( C% t) }2 x+ g; h( b9 ^5 ]- s6 h2 XMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
# `) k$ X# M( Z2 A/ t8 k! `, XThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.2 M3 M" D2 }) d& |0 Z0 A7 W# W/ e
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TELUS Values in Action6 e4 @3 P( R9 @
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity/ q$ F9 A2 O1 E1 C; Q
We have a passion for growth* K- D, r3 F+ ?1 Z7 r
We believe in spirited teamwork: X6 U1 l2 `* c P1 Z7 j& G# o
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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