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Customer Help Representative - Edmonton – ADV1474
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3 `8 s; }& C: D+ FAbout TELUS% ^6 G' q1 s1 s0 {: k- S' k$ \0 w$ N
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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1 E4 A: w" p8 ~! lKey Responsibilities:
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7 Z, f9 @/ R- E+ J% ^We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services. Z& H3 _2 ~7 }( @! N
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( R0 z, K* J8 {* `/ m% BYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. r! C1 o0 q7 Y
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In this position, you will:
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H1 ]* g4 e' }# x3 a9 Y. q9 aProvide service to TELUS customers.; w, H0 J9 @3 x( M g
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery! V/ h; b9 N& K4 {: Y% `$ o
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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( z5 j2 i: N5 @( B; HYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications " j; K( @1 \+ \! n; Z5 E
Required Knowledge:' U. i% |4 q3 ?+ h
7 {+ W- M, |- w) ?Technical knowledge of data/IP products and services.; u' [' Q i3 X! q: C/ ?+ ]# a
Technical knowledge of voice products and services is an asset.
# [! d1 k! [1 `0 Y2 NTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.& y' H+ q( q' |& G
Familiarity with trouble reporting systems is an asset.& A2 G2 S# u s+ d1 J
Successful experience in a customer service environment.
& l; b. B; ]; w; w Y0 w% k3 rWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.$ t6 Z3 C( B" s3 [4 b
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.: R. |% F6 P7 X
Strong problem-solving and trouble-shooting skills.; \& G% M2 B8 p& D+ N+ B& z1 t! x
Ability to work independently with minimal supervision.% L& x7 m2 l9 k8 z* R% Y
Must maintain a high degree of accuracy and attention to detail.
9 o1 |2 i2 K; y+ b7 HAbility to effectively compile and analyze data and make sound recommendations.
) d+ X i& k9 t4 L3 Y: x0 E$ iAn aptitude for recognizing and creating sales leads is an asset.1 D7 M/ Z4 c! T6 X8 C
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Additional Requirements:
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1 u$ D% v0 }# n6 Z- T7 P4 \Reliability and regular attendance is essential.
5 c( P) f% m( b0 A" O0 LMust be able to work in a measured and monitored environment.
+ h% D! b) a% D( g k$ G- NAbility to work efficiently in an environment with limited ability to move about.
/ o. r0 J! g6 t5 A# v( ]' y5 \/ y: j4 |Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).0 W4 d/ t; @0 B0 Y) r# I" L
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.2 D/ q q$ P1 ] t5 i& @
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TELUS Values in Action) t5 O4 o# Z3 s! T+ A% ~/ |
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;0 R# Z# S" w0 l' U
8 J, @' l1 Q# F- H/ V9 rWe embrace change and initiate opportunity4 b3 V5 b% v) j
We have a passion for growth
& X0 f* F2 p* }" Y9 i1 y) C$ P0 m4 bWe believe in spirited teamwork2 k* n* H. F4 M9 G
We have the courage to innovate3 Y; X1 [5 v+ M6 P
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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