Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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2 K3 P! E  h2 T$ W0 Q' bKey Responsibilities:

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6 g" L7 S1 t# {) Z2 rWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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6 Z" z& s) f+ y  c In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
/ a* M' U7 ?/ D0 KHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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2 F8 L9 h: s, c# @ In return:



You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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9 E3 k  O/ s7 X' NYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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6 L! w. R. R* A1 P# R% NQualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
" L7 B% x7 E! W& {1 t2 JTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
! j" A2 }' ]8 @" pFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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8 V  t  t4 o: z/ V! Q0 l) ARequired Skills and Abilities:

, Q) w' x% n; }4 l1 \6 p; l9 eMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
% z( [: [1 P7 C; B) m& q3 R, dAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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8 [. C# L# M4 ]" g% z9 yReliability and regular attendance is essential.
8 C) {) R9 _, A6 |% _Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
0 N( @3 Z1 z# R5 A+ x! B& e" aMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
: x8 n2 K3 \  ^& |The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

$ g+ a) j9 {7 _1 vWe embrace change and initiate opportunity
  s8 v# L+ G. m2 _  W- z) GWe have a passion for growth
We believe in spirited teamwork
( d9 w( F1 C1 H0 eWe have the courage to innovate
  
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
( \! F  @0 h2 o( h据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

9 o% b2 ^' _: O3 b: x  G' J  _6 J4 z现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了