Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS
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7 B! K$ t2 D* D/ [& CTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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7 P5 V  k& U0 x) iKey Responsibilities:
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5 x0 F* _* M' [2 b9 M1 Q' mWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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6 d# i4 Q* w) w( m6 z8 p- BYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
( C4 S6 \1 z! l& ]: a: sHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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: [9 W+ x0 a8 Z1 S2 t+ m& \ In return:

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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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8 _+ J) E% ^6 C5 LYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
! @" O" q4 p: J9 R9 }. }- CFamiliarity with trouble reporting systems is an asset.
$ D2 O' C4 }* C; dSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:
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- m0 |- M7 ]1 `7 `' Z! [& m0 }" X$ nMust have exceptional interpersonal, oral, and written communication skills.
/ [( c+ h' a2 n8 CStrong problem-solving and trouble-shooting skills.
3 B+ k* |" M8 B" jAbility to work independently with minimal supervision.
) g5 X- |' @8 Z9 G5 e$ m2 @Must maintain a high degree of accuracy and attention to detail.
- s5 a- o; E$ [; EAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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/ r! k: I8 U! W. Z# z Additional Requirements:
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4 f" K' D  h6 @6 n( n' R- {+ Q" xReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
( H1 _: O# T- R. ?3 [Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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$ ?% O4 V9 r8 B$ x# A- @2 \' DTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
) r, \; @+ D. ]8 M' lWe believe in spirited teamwork
. u2 [. P8 O+ u( ~" ~" r' RWe have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

6 z4 F8 W  z: g) L+ v现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了