Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS
  e% B& P7 M% z$ @
! b: F: v7 j" a3 R$ XTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

4 W' v, I7 h5 k' z; }

Key Responsibilities:
9 U9 l$ @5 Y% g
0 w+ E7 k8 H( y4 Q" G. t" Q9 X

9 @% n4 j+ ~$ z* L- v; d. \8 F! |We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
8 ]0 f( T% A) m


8 ~- d1 N8 \: _" D$ q  v8 rYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

+ V# h/ g* n+ \0 q+ a  

In this position, you will:
) E. G- {* h( B* Q9 ?+ {
: i" r% `6 D8 r: TProvide service to TELUS customers.
) J  e) E; Y, lIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:

: m( }0 C; O$ ~8 K7 C( b3 G9 P4 P

You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
5 l- M$ H% R4 b: P8 q4 Z- Q# |- c
  

You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.




6 ^* V! [! h1 S' f) JQualifications  
Required Knowledge:

Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
% I. a  @6 U. K; I



Required Skills and Abilities:

" o5 s) l4 s0 F! ^( t" x7 t- H3 @Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
( o" D8 [) Y# o; V& ]" i

- q  |+ c& K5 @' ] Additional Requirements:
- C7 n8 x+ o0 Z$ R) |/ P2 n
( C+ f2 k- O' n* }6 v8 Y+ DReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
5 d: t; A3 }: L1 mAbility to work efficiently in an environment with limited ability to move about.
9 r3 ^! q9 F2 {: C: x4 _Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
/ K$ W# N; b: lThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.


TELUS Values in Action

( m" R4 S. J: l1 V- G
; J* E0 c2 a; ?# c$ B
! O9 L! L( {4 Z( c4 n$ D' bTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
! O/ K3 \8 W$ }, d" i, D1 W+ s
5 ]* D. Z8 d  _4 T, ^1 QWe embrace change and initiate opportunity
We have a passion for growth
# a% P2 \# p( `- ^& i! R( yWe believe in spirited teamwork
) r; t; Z+ w+ x1 DWe have the courage to innovate
4 }+ k7 Z. E  q, [" V' X  

- L0 E. p1 C& A5 [# LAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
/ U2 A# y7 T- y5 A据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

2 }4 H8 l6 d$ H& v+ z现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了