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Customer Help Representative - Edmonton – ADV1474+ Z$ L1 M% z/ R" w
$ R2 r% y5 J# l: YAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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+ U; \9 u5 [) K5 NKey Responsibilities:- |- l7 n7 m; x. {1 p
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.9 p% o$ T/ A4 d
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9 a/ w% y$ d, e% LYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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$ I7 e" ^% K4 ?4 t# ^/ K) O* oProvide service to TELUS customers.
4 v1 P4 B) n: O3 y/ k% H2 RIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
8 H0 V! c* W& F4 O, g. t. Q jHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner" m) _" i0 h3 a8 N" n
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In return:& s2 c7 ?8 c n" t1 V
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& d% d" E ~1 X0 @0 }) P& l2 XYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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9 m4 {! j( l! G3 E. nYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.# h$ |' r; X6 d. \1 _* [! H: Q! ^
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( Y- Q' m# Y: C3 P$ bQualifications ' f( r9 x9 u* ~" a4 j N1 ]* g/ D
Required Knowledge:: w3 s" x! x& z. Z8 H/ W9 I
0 \9 z( _; a0 i6 \6 f; E4 kTechnical knowledge of data/IP products and services.7 H( F& k4 D+ B. K
Technical knowledge of voice products and services is an asset.
- X# _8 ]1 S3 B5 HTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.! z: o4 H7 B1 r/ ]( ^$ W1 I
Familiarity with trouble reporting systems is an asset.3 S/ {" N' P( D) {" j+ b
Successful experience in a customer service environment.
$ u, f3 E6 r7 g; jWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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3 w7 _7 D7 ^. A, f8 ^0 zRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.- S5 B* ?/ _* {7 S6 K
Strong problem-solving and trouble-shooting skills.; s% v3 |. ?% T/ Y2 y: X: j9 M
Ability to work independently with minimal supervision.
o: q5 M& o6 V# x; |/ \Must maintain a high degree of accuracy and attention to detail.) B# i; x* m3 B0 D6 p, T7 H% L. T
Ability to effectively compile and analyze data and make sound recommendations.
; \7 p' y4 C7 `* G- f; OAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: 1 {2 m: b5 x3 x' }3 V) g+ v$ q
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Reliability and regular attendance is essential.) W, U# [ [+ K$ `0 U
Must be able to work in a measured and monitored environment.4 M+ d/ Z. u! {) v6 L8 y8 d: A
Ability to work efficiently in an environment with limited ability to move about.# W3 E4 U% i# P5 m8 ^. }
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).( e$ v( P2 p$ C8 @" L
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.3 H1 o f& t! k5 n, E5 p! W
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;- X- x3 f+ J; j
9 A( @$ v) n6 J; H% Z3 uWe embrace change and initiate opportunity
# Y3 p0 X- j' R+ l. XWe have a passion for growth
* t; z4 I' ]+ z2 dWe believe in spirited teamwork2 ?2 Y+ T- Q7 U9 x- Y% b5 p
We have the courage to innovate
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( W" L3 i5 O, B" _) rAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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