Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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' ]+ L+ O: m1 MAbout TELUS

" ~  e# p8 M, Y( {( |5 X) oTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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Key Responsibilities:



We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

+ Q& l! V6 Q0 B$ _: v In this position, you will:
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* @! g( r$ w" i4 mProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
/ E5 e8 C# _7 o3 T- N% s& hRequired Knowledge:

Technical knowledge of data/IP products and services.
) R) ~& q% G' S$ w3 zTechnical knowledge of voice products and services is an asset.
$ Y# X8 [6 b: b! X$ bTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
& C( H* Y' [% @( yFamiliarity with trouble reporting systems is an asset.
2 K( P) l' S8 ]( v+ bSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.


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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
8 x8 A% l. {# J1 I% a/ w8 K0 B' sStrong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
( e. O; c# d6 T  v2 _8 [6 z# YAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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' I2 Z' \* @6 WReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
3 z1 m1 h+ z1 A/ Z+ P, f0 a4 f* u% oAbility to work efficiently in an environment with limited ability to move about.
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
4 H) k) c) A1 r8 l* A( S6 HThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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( L% R! t. L; E! r- ?8 ZTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
# T/ x4 m# Q. P- [; `; C( aWe believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
" ?6 r3 O! X8 ]8 S( {; B$ a据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

! P6 a0 P8 j2 x( B现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了