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Desktop Support Team Leader
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! A  H& N! ]& ?& a1 CJob Requisition Number: 90440
$ A' S: a1 |/ J  Y' s0 E1 Temporary Position (Approximately 11 Months)
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3 l; \  [1 I( UCorporate Services - Customer Support
! C) k) M& C2 y: B" i% `0 D/ k, V- {Work Location: 12th Floor Century Place

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$ U( B/ \3 E7 E/ y, }FUNCTIONS:

/ P, V- L- O7 s# W! S, a  R/ AThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

5 @4 s; u1 L2 d& K· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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# O3 O" r! v6 {4 H& }1 m· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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6 z& D! r2 n& |" g7 ~% _8 K1 q· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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- \% T' }9 U" x( O2 w: D5 s/ j· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

! Y; u1 z" ?! \" V· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

3 U7 K/ C! w; s# t& c· Experience in supervision, leading,and managing a team of technical experts is essential.

! j8 `) b$ p9 F3 p  [· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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* x1 l7 |7 q, ~! W0 f· Strong customer focused approach to delivery of service is essential.
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/ ?  Q9 F( m! x· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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$ V0 B+ C0 R2 [  G" w9 ]: E2 iHOURS OF WORK:
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6 B7 U3 h( `  O5 a  N33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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% x& w, @% }. [( b8 S4 F7 g- NGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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* \" d2 f, A3 M& O3 c' bApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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