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Desktop Support Team Leader
$ p  I& P, S  i( {1 ~. fSystems Analyst III
, ~, ?( j; e1 K  y5 ?Job Requisition Number: 90440
/ t+ h/ Y0 M7 v  I* b' q1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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. H+ e  k. `) Z$ ]8 S* J& g+ B& b- |The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

$ |# i, d+ h* p0 k· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

" n- B/ e. l' s' m/ O* n$ g· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

1 W/ M  P% b/ g% d6 d4 G· Performing quality assurance for work performed, in response to customer requests.
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$ I6 p+ O7 a) h& k· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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; d2 N3 F: d  k8 G# n+ O· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

+ n8 f; A- h8 X1 l# ]· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

" b- o5 Z& f9 J% B/ J0 W0 E· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

! }$ ]2 O- O/ x· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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' Q  H8 Q) H# y) `* M; a* D· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:

, x2 s4 b8 `* u$ {+ Q33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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9 n8 b# H/ J& E" [Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


: x8 m3 ]) {- x& Z# I  o- NApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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