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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
8 G8 B, p7 u! d. EWork Location: 12th Floor Century Place


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FUNCTIONS:
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" l' X' e) B- |$ d# sThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

& D7 s' a% B+ Y0 k& ]5 i7 U2 @( w7 N· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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- u( O' R- A/ K) V1 ^* b; M9 F' p· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

) O4 x- y% m% r+ v3 u· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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3 p) D7 F& w3 M  k0 z· Establishing standards, procedures and documentation for the Desktop Support area.

- h; z+ d) i8 I7 ^! V· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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  S$ L( K* Q, R' l$ R. HJOB REQUIREMENTS:

, }( ~8 \$ E/ _· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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0 S! ~8 N" Q8 M· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

' w* k/ S  h7 T6 @. c' ^- `· Strong technical, communication skills (both verbal and written) are required.

- L7 `% ]2 ?0 f) F$ ~( B· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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: T# F. m) A- a· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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0 @; y' \/ g% S9 S* C) h. G33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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) s9 A* `# p. s7 y  f4 J. lSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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8 ^5 Y4 s4 S1 i. F) PThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
- B. |9 X3 q, D# u1 P1 }Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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