有空Look Look-IT-01

caame

Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
5 x9 B  |4 G( K/ lCSU Local 52
+ W9 f( f) D  T! T- r5 f& |( P" V+ VCorporate Services - Customer Support
; x' F; S9 P" xWork Location: 12th Floor Century Place
# [3 O( l* P, r9 g

" Z9 q! Y/ a  v6 M
FUNCTIONS:
# U* x1 z; i' e/ c4 Y" m. h
The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
, i- ^  O. U4 C. _
· Working with other operational areas in maintaining an ever evolving desktop support model.
6 C% G4 G4 h6 `* A7 O. T2 s
- x6 V6 q- F" E/ s* m+ Y) t- ]& M# q· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
; j+ P/ z( e. V% U6 ?  z
$ K1 v; m7 a9 z5 \( D% E* ]; r· Performing quality assurance for work performed, in response to customer requests.
, Y' l3 h; r2 L  Z  y* v% |
9 s: U% \8 z5 \· Researching, planning, producing and presenting technical recommendations by formal reports.
7 A; v, i) S" R. z& A
· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:

$ L5 c8 U6 o' T$ F( W· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
6 o4 ?7 ]$ i* x7 B6 h& o% v
· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
9 \0 Z2 ?2 V. P) H
" n) |3 l# [; s3 ~8 I( g# U" Z· Experience in supervision, leading,and managing a team of technical experts is essential.
) S6 a1 u: w! i; y, K; b! F
· Demonstrated expertise in streamlining of processes to improve operational efficiency.
# L- n' _2 D* E$ W  o4 G8 G4 h
; G9 k% o: d# i: k) @* a: B· Strong technical, communication skills (both verbal and written) are required.
) Z- s. P* p/ a& {1 w5 N2 j
· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
, z8 X( a; i  g/ [) @) J$ ]' d, U) t
· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
1 F2 x- X! S5 H, i; H


HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
. n9 I. R: T' U* T


SALARY RANGE:

' `! R  F- y/ ^( C21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
1 c' b7 h0 Y$ R- X; z9 U

) Y/ r/ `, y+ n
4 D! t) t1 d! \4 h6 eGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

& W8 W; K& @, W& u, V: _3 qThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
) Z7 \/ g  V& ]" }

5 u/ _  k, u8 oOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
7 n4 H) ~, n7 e" A5 `$ @% l- P

Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

恭喜发财

ding yi xia

aasoft

upupup!