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Desktop Support Team Leader
Systems Analyst III
6 k6 ^5 B2 d8 r$ bJob Requisition Number: 90440
3 X( o4 t# J% J. r4 ~! q# q" r1 Temporary Position (Approximately 11 Months)
CSU Local 52
; H  N2 l1 N/ ^* B( C/ l* e- nCorporate Services - Customer Support
Work Location: 12th Floor Century Place



FUNCTIONS:
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( r; B$ m% U. K& ?The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

- y- `  M7 h; k) l+ h3 N· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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( v3 n% Q6 p$ [8 Y5 C· Working with other operational areas in maintaining an ever evolving desktop support model.

* O, ?$ N0 m1 {. G8 y4 |· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

; I5 U+ y5 ?% T4 B; f· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

1 W7 O" W3 H7 J, h5 D& v· Establishing standards, procedures and documentation for the Desktop Support area.

1 u$ A& {8 M* e1 u· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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+ z8 T5 f# k2 Q% fJOB REQUIREMENTS:

7 l* G  J! U1 Q2 K+ V· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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, B' X" }' O  ~0 b& s* U6 N· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

! t& k- m5 i  C2 s· Strong technical, communication skills (both verbal and written) are required.
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! X) P. K* a& Z" P· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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( Y: L  C' L  ^! a7 B· Strong analytical, problem solving and project management skills.

2 U! d. S! h1 l2 [· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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, E9 B2 h' ]0 N) b, o( m( zHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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5 w. z( K8 |, U4 FThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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# z) O6 p) ~$ H3 L" ?" ]! XOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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