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Desktop Support Team Leader
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Job Requisition Number: 90440
' c0 T2 D; ^& E, w6 \6 z1 Temporary Position (Approximately 11 Months) 4 t( W6 p O8 ~
CSU Local 52 & {0 f. y9 c; h0 o+ C' s9 j1 k
Corporate Services - Customer Support 3 \: }3 m, f( h& b
Work Location: 12th Floor Century Place 9 F; r7 w; F/ ?$ Y
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FUNCTIONS:
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3 r2 z2 s0 a& Y3 L3 @# dThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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- u0 G5 e. c3 b9 y( k$ t1 P" [· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.- \% Q [% |: v
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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" s% h- `; _; C· Working with other operational areas in maintaining an ever evolving desktop support model.
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% h0 {" u: A. p! E/ t" C· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.# |# q( w: A* P% h' d9 v
2 [" g3 }. z' ?7 @4 ~: g/ F0 `· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.* Q% b) m5 f9 n
: f% O5 ~. I0 z+ f8 ~· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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- J( M3 }! u2 }. \" UJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.# h" ^" W* t6 v ~4 d4 ?6 E
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment., Q* }# \2 ~( N G9 s( Z- ]
9 |- m' I5 O6 H& f. O+ n· Experience in supervision, leading,and managing a team of technical experts is essential.6 {: f9 O7 P$ y6 H7 J& q0 X2 d X
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· Demonstrated expertise in streamlining of processes to improve operational efficiency. l+ b6 @$ ^4 Q) Q# g% }& o
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.2 u* L4 l# o J5 t: a# J" C
3 X `3 g8 e, O3 E9 P7 N# V5 O· Strong analytical, problem solving and project management skills.
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3 _- m3 V7 M& K4 q· Strong customer focused approach to delivery of service is essential.
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" s! f: G& l* ^: [# u4 {· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.% ^$ T' ^1 F/ c8 R, u8 R8 `- B
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* n9 M+ r" ]6 y# S* q6 w- QHOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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p% M0 F. i/ m+ KSALARY RANGE:5 P* n! Y# P$ ^! ?
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:# u6 Z6 r3 T2 c$ p3 u9 N+ [
8 F& O) B! \8 dCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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9 F$ Q# Q! t s' P3 ~The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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" @% d# n8 Y& i M8 x6 q6 bOpening Date: 十月 27, 2005 3 X% w: }7 d0 ]. B; J9 E& k, f, ]
Closing Date: 十一月 07, 2005 8 D+ [: x& @' V- c5 ~$ H' ]
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* J: e, T' H$ b+ E+ J5 C5 KApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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