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Desktop Support Team Leader
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Job Requisition Number: 90440
- x" F% ~, ?2 `* Z$ B1 Temporary Position (Approximately 11 Months)
CSU Local 52
8 A! d9 H+ ]9 [9 \* G4 Z" P5 g! lCorporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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) |" ]2 Y0 K+ ?5 [# ^4 v( g· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

3 f4 s, A; Q$ i# X& E" N· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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9 O; Q) l0 x/ N3 r2 y8 w# m' E· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:

$ [) x% }! o2 _1 i2 B7 M% M3 k: A3 O· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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" Y3 |& V! A" H# O· Experience in supervision, leading,and managing a team of technical experts is essential.
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. a, t6 h- y; w, {/ h( R· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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& \. c6 p, U; I0 [2 w- C0 Y* @· Strong analytical, problem solving and project management skills.

: n* k8 h: G1 _# h* b* l6 M' k· Strong customer focused approach to delivery of service is essential.
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" Y3 Z6 [3 C2 b. d9 T· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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& q/ D0 q  F" ~% P+ U+ X. i- fHOURS OF WORK:

3 A" B0 K3 x" N( ], J- M' |33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:
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+ k' L1 w" O+ {9 l- \6 O21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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2 A3 R% l+ A) K4 W4 j3 O& n, vGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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