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2 ^7 n5 N: v: i; `- g, g& bPosition: IT Small Systems Specialist
# j; G4 a9 T% ZReports to: IT Manager . i2 c, @: @; T0 T* W0 J* Y" P; Q
Location: SYSCO Edmonton
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- B; J6 s/ d* J/ e9 JPosition Summary:
. R5 J: S7 F1 e3 RThe IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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1 v; u! B. [& ]Responsibilities:
' _+ U1 s# D/ P. b- b: w, y. t§ Provide high level of customer service to internal customers
6 i& S0 X4 j1 w/ }. _7 g4 d) Z§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution 6 a1 X; F. B" U# r" g3 M7 G
§ Hardware and software installation, configuration and implementation, H) O/ E2 ~. H& s H+ r# U
§ Ensure software and hardware standards and other policies are adhered to at all times
# S# Y0 c# {0 J§ Liaise with Corporate IT Helpdesk9 W y$ c& `% A* p$ {
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
7 q- _9 p1 e( A5 [6 d- d& C§ Develop and maintain good working relationships with internal and external parties4 F7 y$ k4 E5 a3 p1 r" T7 K. R
§ Special projects as required0 q7 I& e" |6 k% M+ d
§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:3 R1 ]1 @# o& R/ H0 b
§ University or College degree in Computer Science and at least 2 years of related work experience
) z5 J4 }! g: \; N( i5 J' q: _§ Strong interpersonal skills with the ability to work with others and work under minimal supervision7 T l' Q% `* ?# K$ y
§ Fundamental commitment to customer service
' ~5 z5 k. E; x+ W§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
6 _. w+ J) O# T§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
8 @9 }0 C( n/ S$ {) G2 k§ Experience installing, supporting and troubleshooting client desktop software7 v* l+ a( M0 `, L Y J
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems3 \) n, m; A- I. ~% p
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Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:
3 z. Z1 r: [0 l8 p* J' \Beverly McIntosh, Human Resources Coordinator
/ K: ^, Z, Q. {' r! J2 M" OFax: 780-451-3546. K1 e: I$ [* g/ J0 d; E
Email: HR.Edmonton@sysco.ca
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02。
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* f/ L! U" \, ?' Y* H9 [& q$ gPosition: IT Manager
! b1 `/ B& z4 l8 N4 a2 iReports to: Director of Finance & Administration % R* m( a% b$ w0 L
Location: SYSCO Edmonton0 Z N; m: G9 r3 A7 R% T5 _
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Position Summary:7 l1 \; x2 |3 A2 u3 o2 g8 X/ c
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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Responsibilities:
+ |# X$ u3 `' X% D/ O§ Manage a stable local IT environment % O7 s% p( e3 s0 ?$ S1 _9 _& k7 C) q
§ Manage and coach staff in IT group
4 r/ S6 l6 n/ }; f§ Oversee and provide small systems technical support
( `; P0 a- y3 i' a+ M9 |" n§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
7 G* c6 @& e2 g! n" _6 [§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports R" ^4 ^ A O5 x# F* p
§ Hardware and software configuration and implementation0 o, v8 ]' c" m( V) l5 e
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
, w, q+ K6 _' b6 }) f, l, I- n: O§ Ensure software and hardware standards and other policies are adhered to at all times
* O7 G6 q/ y: C* u" F+ n, g§ Perform network administration at the domain level; managing user accounts and network access
" G4 E, j; @; U b§ Develop and maintain backup and restoration procedures& d% y U- i9 K3 O# u9 l
§ Develop and track IT budget as well as IT capital spending plan4 J/ P( K" d' @2 d2 {: ~7 W' x" t
§ Liaise with Corporate IT Helpdesk4 q* @; w8 h/ m, l1 s0 q
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
5 Z, O; I0 ^7 @, t, F' M \+ \§ Provide technical and procedural recommendations to management
7 e) h6 V7 a' y4 s! J§ Manage user ID request and approval process in conjunction with Director of Finance
: e/ e- I3 O" d% _. f§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT+ a1 `0 H: h1 T1 v3 |2 g# j$ O
§ Coordinate and support end user training7 s8 ~( m1 S- o6 h H
§ Develop and maintain good working relationships with IT related suppliers and service providers. H! r, o. }: A' b( Y; {! z
§ Collaboration on development of internal intranet and external website maintenance4 Q; s/ A8 h0 T& _
§ Manage all printers in the building
8 Z; Z: X, ^6 r! ~& e4 y G§ Special projects as required
6 E% y8 B% v. s" o9 ], g# m§ May be required to provide after hours pager support for emergency trouble calls
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7 ]' q: V& d$ j' mQualifications:* J `9 Q; O8 ~ h
§ University or College degree in Computer Science and at least 5 years related work experience4 L1 c P. @. b: Q- d
§ Excellent leadership and organization skills! k. d! E* R) k* x- s+ k. f
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level, v$ w1 r& c1 h
§ Strong interpersonal skills with the ability to communicate at all levels within an organization5 t' A/ j$ h* m$ j
§ Strong small systems technical support experience8 R5 m" Q" J) o) p
§ Fundamental commitment to customer service and process improvement
. p+ J! x( M6 ^) l4 a- `5 Q§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 2005
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4 A# E; F; I! G N9 ]Interested applicants should forward a cover letter and résumé to:/ `9 ]; H8 z5 E
Beverly McIntosh, Human Resources Coordinator
) j. n0 ]# m; o" C9 N/ ~0 rFax: 780-451-3546; c- a3 m" O. ]. i1 e
Email: HR.Edmonton@sysco.ca0 ], G8 p/ B' @" B# N0 ~, g
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