Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

' S! V- z; H: @* WIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) @$ Q' e  P3 vPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
: e  P/ Z$ F0 p5 z+ L: |/ U•        Documentation of technical procedures
: \- t5 }3 e/ V4 y•        Trouble shooting client network issues
•        Optimizing system configurations  
( ]+ t8 S/ a. E•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
( `0 z0 J- _8 b5 M: \5 ?•        Site services worldwide
•        System training
' }2 H3 V4 j9 j0 K•        Communicate and translate client requirements in Mandarin
9 l& v. i2 v$ S5 X•        Work evenings as required
Skills and Knowledge Required
4 h2 F. U! I0 ^; O4 M: ]•        Customer service skills
•        Technical writing skills
•        C++ development skills
+ D* K1 v, V0 Z% T0 B0 [•        Software Trouble shooting skills, or the ability to recognize external issues.
1 z1 k5 e$ Q% g8 d$ y8 }" D•        Network trouble shooting skills
2 x+ l+ F  q& d! P: f( C3 w; L•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
$ E/ i. k  S$ ^: y; i3 Z" r; p, A, wExperience and Education
•        Technical degree or diploma
  u: d& w6 v# e4 Y0 Z•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.