Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
: ]% r- U4 k2 T. V0 H. [) fContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

& F( d/ j; V' r2 ?; \If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
$ I4 _0 ]0 V# ]: m! R' iPosition Responsibilities:
! N. }% q8 X" J% A4 O" m•        Installation, configuration and trouble shooting of software for process control
* j& Y  m1 f9 C! v5 R; I5 o, l•        Identification and replication of software defects  
7 ~" X# ?) `5 `$ z1 t  e$ V•        Phone and e-mail support for internal and external clients  
5 P; J# ]2 B) d$ I8 y: f0 ~•        Managing customer expectations
•        Documentation of technical procedures
' K% r0 A* c$ {: M. c5 c; s•        Trouble shooting client network issues
, H' ?) O6 ?+ W& p. [•        Optimizing system configurations  
- P9 f% k- A8 x. G$ f9 \) A•        Low key software development tasks (not a requirement)
1 r3 t# Q3 c2 o+ u, m6 Q4 o•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
/ k7 C+ P2 q% V•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
* ~) U$ K7 Z% G: Q0 a& L4 gSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 S5 g' W0 X2 S" p8 q/ |1 \1 L; L•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
/ e! y5 ^4 m/ h1 v: c, }& Y•        2 years experience in a technical support role
( o8 i( l% k: z0 s& n1 ?Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.