Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
# G: Y, ?, V8 e0 ~) XContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- [" ]2 d, W0 s9 W, b. C0 c$ [5 oPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
) A" v2 g% j# \' h) ^# t# Z•        Documentation of technical procedures
•        Trouble shooting client network issues
7 B" y; o" X: g& Z4 q1 J•        Optimizing system configurations  
1 L: U5 s) C! d; }1 M4 e2 g•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
; Y  k8 S8 y- y+ ]8 a+ D9 C•        Involvement in the development and design of a trouble shooting tool for client.
8 x0 Z1 C; Y; a+ B9 d7 K1 ~•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
6 x* O! ^4 j- D9 ~•        Work evenings as required
Skills and Knowledge Required
! `0 \) Q8 g2 M4 h) ~  @•        Customer service skills
•        Technical writing skills
' j7 b: ^. E) p- _4 E) o/ q•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 M. o( ]3 _4 {2 c( |# h' p•        Network trouble shooting skills
/ @9 y# r9 a5 k" v( Z•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
' k7 \: v9 Y! N8 O/ M•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.