Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

4 }8 }4 L3 O: K) l0 vIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
8 u( o4 N) ]$ ~6 x2 y•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
' S9 @* M+ O0 L9 L* g2 u: s; p•        Documentation of technical procedures
•        Trouble shooting client network issues
$ c8 P; U* h# G$ s6 P& f•        Optimizing system configurations  
* x: p3 w! U/ R5 b& @2 a1 E; U•        Low key software development tasks (not a requirement)
# h8 l+ G0 X. o4 A( q! I•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
8 R) `4 ~  o8 `( M( {; {% z•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
: [5 o6 b- Q$ a4 v5 q- SSkills and Knowledge Required
1 b5 _( E6 g" x- I$ E( M0 H4 A•        Customer service skills
•        Technical writing skills
•        C++ development skills
$ A0 l& s" ^. c$ \# W+ V- T•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
0 ~  J7 |. `) {* s( _) A•        Excellent interpersonal and team skills
. ]5 V9 W( N- O. M•        Comfort dealing with multiple and varied assignments
5 f/ A2 j9 {8 N1 M# e8 z" x+ ^: a•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
& m# @' x5 m8 P3 D•        Ability to communicate fluently in both English and Mandarin
1 F1 R6 b5 ?& y; z* l$ CExperience and Education
' `$ C7 F7 t" b) g/ t1 z5 F* b* N•        Technical degree or diploma
3 S" h; m: }- p$ U3 h9 T•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.