Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
4 A' Z; w) p/ F! G! e' L; F3 A8 uContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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7 f% e( P" T8 p9 a, RIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* B: u5 r+ u- v0 L•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
, Q- G0 `5 p. }+ a' _•        Documentation of technical procedures
" }- r7 ?1 X" B- X) ?•        Trouble shooting client network issues
+ k$ J4 J) ?: O: r1 D+ p* C; |•        Optimizing system configurations  
2 W2 Q4 c7 D1 _* c•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
5 u8 a+ e' a# ]& x•        Site services worldwide
& F. }* ~7 ~/ b+ ~) `•        System training
* o  X6 E/ l& U/ n, K8 ~$ Z% d; k0 `& \  P•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
6 q* Q' i- y& c9 U2 O•        Technical writing skills
•        C++ development skills
& i/ Y: r; N, P9 k& j, E$ @! [* p•        Software Trouble shooting skills, or the ability to recognize external issues.
4 a# r( ~+ t* n1 m5 z•        Network trouble shooting skills
8 u$ U# }5 ^) ~1 o1 @! G•        Excellent interpersonal and team skills
0 S6 r( M& p: M7 P3 c4 h/ x•        Comfort dealing with multiple and varied assignments
  ~. t2 K* C4 S•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
; y* Z# n! p! u: o  _1 _0 R•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
' |9 g, F4 Q: z. |' V/ ZExperience and Education
0 U) B  V$ S% ^6 }( }4 {•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.