Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
* I+ y4 `9 A6 N' A) U2 |) m& g* J5 CContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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  i4 L" o0 A( g% hIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
8 n" Q4 k0 D6 E1 y4 A1 _/ r- S1 Z! Y: [4 DPosition Responsibilities:
, {9 s- F7 q: s4 |5 J•        Installation, configuration and trouble shooting of software for process control
( \% ?5 b3 K. S- t•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
0 |( P; h8 N  ~4 `2 e0 F- ]•        Managing customer expectations
& U$ O$ N( q7 @" M•        Documentation of technical procedures
; ]# |/ ?9 V' i$ L•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
' l' v' k1 B, G9 ^6 A; T, X•        Site services worldwide
•        System training
: E) ?$ {! k( Z9 S# R( A' ^+ N( P•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
) l( q* t* o2 a8 C6 q! @5 U•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
: V# f# Z, Z; \- ?, C0 I/ Z•        Ability to communicate fluently in both English and Mandarin
5 ~7 P+ _: v% B; a0 ^5 }Experience and Education
, T/ Z# f! g+ b1 v8 t- }* I•        Technical degree or diploma
•        2 years experience in a technical support role
- N$ P' j6 n/ h# h. @" X6 aMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.