Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
* W3 _4 }! d) C9 z) X: |4 OContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

  y; H( b4 |+ `3 lIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
: q6 q% O2 F/ R! i1 F" p' G•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
4 \6 _3 I2 t' E, p9 y4 r•        Phone and e-mail support for internal and external clients  
) u# o+ f* I% z9 a& {•        Managing customer expectations
* @6 c. d/ l# }3 i; {4 F6 C7 w•        Documentation of technical procedures
•        Trouble shooting client network issues
0 z+ S) }: n& }0 Q8 o•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
9 z0 Y8 u3 b' V% i4 K" v! d•        Responsible for maintenance of internal ticketing system
6 k. d& }6 f3 |% Y4 d; J•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
) Z/ N8 T" T, B* y" S, j( y& l: x•        System training
) p& p/ Y. U, e7 T. m•        Communicate and translate client requirements in Mandarin
" S" z3 q) x9 [% A# q" V& J# G# k& r- }  a•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
5 o0 w8 g( g+ L+ E/ O! @•        C++ development skills
7 y0 I) O+ X" h7 {•        Software Trouble shooting skills, or the ability to recognize external issues.
2 |' m* c" n2 C6 \4 L/ h•        Network trouble shooting skills
' @( n4 G0 {( r4 t•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
- w; K; B  w" B. e7 ?1 x0 Q- X•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
8 h8 b* n" X, B- a0 l$ y. vExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
; S. ~/ G) V2 \Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.