Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

! Q8 L. P# e% o* g8 pTechnical Support Representative
: I6 }& D0 X3 c! f, F6 dContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ E: y9 t0 ~, ]" k+ T•        Documentation of technical procedures
•        Trouble shooting client network issues
, Y; y7 A2 F8 s. u0 _" N" A) m8 n•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
' a- z& I- n  E  ?•        Involvement in the development and design of a trouble shooting tool for client.
# X4 a$ n$ a" [4 W•        Site services worldwide
$ t" {+ z( q; ]4 L2 _•        System training
9 _4 E& j. f( c. `( v•        Communicate and translate client requirements in Mandarin
% w% n; V& [/ \5 A0 J•        Work evenings as required
Skills and Knowledge Required
( W, f5 u, f" t2 b•        Customer service skills
6 n5 I2 J4 w  ]4 R0 ~3 f: o* u  [•        Technical writing skills
2 `; T8 `6 ?& A/ f1 e•        C++ development skills
1 I$ R9 H1 g' }8 m; ~5 ~# f•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
7 t* M# z% \" `) A& j•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
4 b; [* z8 D7 I" c' y6 }•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
  W# ]6 x9 b0 P$ A) ^•        2 years experience in a technical support role
# ?; Z0 v8 @3 N5 KMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.