Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

, O7 {0 t7 ~, }& T* k) g, n, }# D. Q  NTechnical Support Representative
7 k) \# _8 i6 s+ XContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
2 D( m; R; v# V' I
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
+ ]+ Q8 V7 t% D2 i9 [  Y•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
' T+ s6 e2 W7 h5 {: ~•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
+ q* x, [: ?+ A2 N3 Y% q•        Low key software development tasks (not a requirement)
0 F" K; T6 ?' j& ?: |•        Responsible for maintenance of internal ticketing system
2 ]) h; p' P  W5 M/ F; J" z•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
  C* w, w/ ^5 ?" P& }•        System training
) O# @0 l/ P- \; |1 S# e•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
. ?( s2 \: |# n, C) |+ O8 k; r•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, M# j  I% v# o! R, M, F2 P$ y•        Ability to work independently
) L3 }8 q! x* ]& e•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
9 E& O8 @: \5 m( n& G* s1 k" P6 Y•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.