Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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$ _. B0 k7 G- K# n! J) |If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
& ?8 j; v  _+ L. APosition Responsibilities:
9 v" p' P, ]) u; j•        Installation, configuration and trouble shooting of software for process control
3 `% H2 M2 r8 g2 n0 T1 I6 @•        Identification and replication of software defects  
& L6 M. m# i+ f2 d. G•        Phone and e-mail support for internal and external clients  
1 C% a7 Q) j; r0 M9 ^" U' z& _6 ~•        Managing customer expectations
•        Documentation of technical procedures
$ Z) J: i; I/ F  S: v  M•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ y9 [' e# X  }+ A•        Involvement in the development and design of a trouble shooting tool for client.
' u6 _3 P% }: R# [•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
6 a6 C* S* h  B* P( l; V+ wSkills and Knowledge Required
•        Customer service skills
' X. ?4 V  S# L, G8 [2 O) @•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
+ V; X( u: ?: o' n+ [$ o  D•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
* I  V" J+ l; U% R. D•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
0 e1 L* f5 R+ R1 x) qExperience and Education
+ g# S5 q1 o( w: U4 u7 a•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.