Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
6 A9 `- U. i" f- p; C1 z
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
! H& o, i- u; V" I/ i7 nPosition Responsibilities:
+ B8 W* q# A7 ?5 h! s0 V•        Installation, configuration and trouble shooting of software for process control
  ]' A0 Z3 P% f4 D•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
$ E5 A; k& ~9 E& U! S( k. `, y•        Trouble shooting client network issues
•        Optimizing system configurations  
) |+ a2 F2 y$ M: V6 t# F6 T, w' i•        Low key software development tasks (not a requirement)
6 c" C7 H8 L3 d8 _3 x•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
$ L! k, x) ~3 I: M/ [•        Site services worldwide
4 Q2 C# ]6 k7 l  b% m& l6 }8 Z•        System training
% ~% \; @+ i& J/ e. T7 ^* p•        Communicate and translate client requirements in Mandarin
8 [, ~* }6 C! z# ]2 h•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
- t" @, S6 s- l# v1 Z•        Software Trouble shooting skills, or the ability to recognize external issues.
" g+ J1 a2 O! J1 _' O. n- G2 Y0 _. _•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
3 j2 w# v1 R* x. V' p# MExperience and Education
. r; ^  A" g4 i; F( q+ l1 h3 b' `7 P•        Technical degree or diploma
' a+ e& d0 e4 ?0 v! \# P& n•        2 years experience in a technical support role
2 ~+ d; _! c% W% U, G( h; uMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.