Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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4 P& f1 T2 m. N6 N( @4 \Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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! h# I0 o0 L* C# cIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
  F. h* w" {  a# n, Q•        Managing customer expectations
- U! x; _) e/ i+ h4 h% w, ~•        Documentation of technical procedures
8 |, ~+ i5 K7 C  R•        Trouble shooting client network issues
, k- }0 t- L3 z# d•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
. E" z! l' L' s0 O& W•        Responsible for maintenance of internal ticketing system
* h6 Y1 {% g7 |& x( h4 X0 [" r6 ^•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
9 P* S1 @# e$ I•        System training
1 K0 h0 R- }1 a7 o8 T•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
4 o  O( D% u& U: Y•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
" m# A; _4 r; w0 b) j! z2 A•        Network trouble shooting skills
•        Excellent interpersonal and team skills
" ^5 N, n5 z. W0 p* d•        Comfort dealing with multiple and varied assignments
8 ?4 {# ~" W. u9 E5 J% q/ N1 n) S•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. s9 {3 M0 p( \, ?/ D•        Ability to work independently
, v7 x. R/ D- [9 g& r+ v•        Ability to communicate fluently in both English and Mandarin
Experience and Education
/ D5 b3 _, T, i! u# ~0 S; M2 Z9 O. }•        Technical degree or diploma
7 @. s# E+ ^; z8 o7 W" l* t•        2 years experience in a technical support role
  S! V7 F" p' V) s3 B2 g! F( u  [Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.