Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

- ]( }2 ?! V0 K) j4 o
Technical Support Representative
$ w5 A9 M. ]6 L  h1 PContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
5 b0 [$ M" Z2 X, _2 P! H) J
2 \& H$ e4 M& E' P4 r9 g9 l* R) EIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
) v, r( @( {" m/ A1 O( ePosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ M5 ]! t' |4 J. W•        Documentation of technical procedures
9 S# R0 N1 j2 R  c2 U% E& ?•        Trouble shooting client network issues
3 W& p5 f  s) Y4 q•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
( O5 {% M. e2 G5 D+ H•        Responsible for maintenance of internal ticketing system
: b( p* ]: Z0 X•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
! e# ~' D& o, p5 d- O3 Q! I- h•        Work evenings as required
$ g8 {* }3 F2 a2 x5 LSkills and Knowledge Required
* {5 g  X9 q, Z+ O! ?•        Customer service skills
' a4 s3 s" g0 l% z7 Y•        Technical writing skills
: f) j/ W0 x1 ]1 i6 x•        C++ development skills
6 y5 f: _% M1 @5 ^: U0 \, M•        Software Trouble shooting skills, or the ability to recognize external issues.
  W- [) I7 C" r+ F•        Network trouble shooting skills
* _7 W5 X: {! X4 v•        Excellent interpersonal and team skills
& Q) _- X3 t3 f•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
, c( a$ O' V% Y0 w( _/ ?•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
1 i' \8 G! T' y$ e2 e& J/ L, N9 A•        2 years experience in a technical support role
# ?5 U  ?& ~0 _Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.