Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
; H5 R% {8 }- G! Q) ?Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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0 s2 Z4 x3 ?/ A  j- o; ]. b; JIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 x8 {% I: _% k2 S  Z* K. b9 CPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
6 E  l: g8 w0 y8 n4 Y) I& w- O•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
1 |: N- F0 l9 M•        Trouble shooting client network issues
- M8 J' Y) K* o•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
6 H7 A3 d( s% w" J& M$ F# q4 i•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
6 G, i; O- X" C+ J•        Site services worldwide
* T1 Z& X" c, L5 W, W•        System training
) B, v( T  ]1 h  z' Z' S9 {" O•        Communicate and translate client requirements in Mandarin
! o) U2 |7 I5 ]0 {! c1 @% t9 ]•        Work evenings as required
Skills and Knowledge Required
- }. W! H( r. Z& V/ Q/ s, E/ U•        Customer service skills
' g% h) g% j# ?" X•        Technical writing skills
- i' r; Y6 R/ B6 P1 u) J9 y•        C++ development skills
& P+ C! _& Z6 w0 u2 [1 ]  m+ W' a•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
* P& Y# ^6 Y& O3 p% b•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.