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本帖最后由 MTK 于 2010-3-3 14:20 编辑 3 _4 P7 V) L X: Q4 ~8 r
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Technical Support Representative8 ^5 `) i5 g2 g- N$ P
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
! H& o, i- u; V" I/ i7 nPosition Responsibilities:
+ B8 W* q# A7 ?5 h! s0 V• Installation, configuration and trouble shooting of software for process control
]' A0 Z3 P% f4 D• Identification and replication of software defects ( W2 p- V! _) [2 R, z
• Phone and e-mail support for internal and external clients ( N! ?5 m. ]0 I0 x8 Z
• Managing customer expectations ! ]% b# C; ~6 t6 @1 j
• Documentation of technical procedures
$ E5 A; k& ~9 E& U! S( k. `, y• Trouble shooting client network issues 2 M# s! u7 }. R9 ^0 z
• Optimizing system configurations
) |+ a2 F2 y$ M: V6 t# F6 T, w' i• Low key software development tasks (not a requirement)
6 c" C7 H8 L3 d8 _3 x• Responsible for maintenance of internal ticketing system & x9 F2 N( z. U
• Involvement in the development and design of a trouble shooting tool for client.
$ L! k, x) ~3 I: M/ [• Site services worldwide
4 Q2 C# ]6 k7 l b% m& l6 }8 Z• System training
% ~% \; @+ i& J/ e. T7 ^* p• Communicate and translate client requirements in Mandarin
8 [, ~* }6 C! z# ]2 h• Work evenings as required4 ^0 }! B' {4 @% q* n
Skills and Knowledge Required9 g* W) z! g1 t+ [% `- V
• Customer service skills 6 W+ i) U5 v' q' g1 Y$ f: t
• Technical writing skills 4 S2 [9 B7 {+ l: m% D/ Y6 ]
• C++ development skills
- t" @, S6 s- l# v1 Z• Software Trouble shooting skills, or the ability to recognize external issues.
" g+ J1 a2 O! J1 _' O. n- G2 Y0 _. _• Network trouble shooting skills % f* u& ^. k) p/ _
• Excellent interpersonal and team skills 6 y9 p) f4 l6 D( ?3 n% h
• Comfort dealing with multiple and varied assignments ' c: @# z$ z. a; ~0 k* Q* F3 m
• General knowledge of databases and SQL (this would be preferred, but is not a requirement) ' l( b0 y0 i3 ?2 k: n. D" N; ]
• Ability to work independently 0 i; c; e& s& ^4 ` W
• Ability to communicate fluently in both English and Mandarin
3 j2 w# v1 R* x. V' p# MExperience and Education
. r; ^ A" g4 i; F( q+ l1 h3 b' `7 P• Technical degree or diploma
' a+ e& d0 e4 ?0 v! \# P& n• 2 years experience in a technical support role
2 ~+ d; _! c% W% U, G( h; uMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment. |
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