Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

$ s; t' |0 H3 U- A$ S+ Q
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

/ R. g3 }' t9 I  kIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
- d' @3 s+ X6 h0 y•        Managing customer expectations
•        Documentation of technical procedures
3 w  e& S2 z- L* t' v! y•        Trouble shooting client network issues
+ r+ [# g; ]% E' V2 x•        Optimizing system configurations  
2 U2 p& t0 q3 \6 W- L% \* x+ m•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
. h# Z8 y: w0 Z( ]! Z•        Site services worldwide
6 F; g3 M* x7 i  Y•        System training
8 C! x% \) O' P" d•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
: r7 H- o! V# R$ c/ E•        Customer service skills
7 f7 E- v  I& l2 ?! H; P•        Technical writing skills
1 D5 A1 y" f6 j& N+ A* W•        C++ development skills
( N+ ]$ ?/ c+ x3 C•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
" v0 a- ]. H3 }•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
* B; |2 @+ H8 _- Q3 D/ [•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
' V4 I0 k2 a2 B% j4 L9 dExperience and Education
/ C0 w: R# v! ^7 |8 t•        Technical degree or diploma
6 }: k* R0 i2 c: N! G. B; R( g9 T7 Q7 L•        2 years experience in a technical support role
( R- e, n  ]1 M. k' R2 P9 U0 ZMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.