Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

* A# j: ^! G+ s3 E3 iPosition Summary

$ u/ t$ E/ [6 e% L: s# a# {, U1 A) J2 L•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
( h: @" H8 a2 x# w# i) o- ?•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
6 M! E6 `% D* R•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
& P3 {8 q8 K! ^. _0 [, ^•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
6 s! _$ _1 B% t/ D•        Arranging catering for various meetings
0 a$ \" p4 w; A& g•        Opening and closing of The Business Link Office
: j) P: q( j1 \: z3 O•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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, x$ G! O- ]' G6 [! EIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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& c% S$ H0 M0 _. D' s% T4 yEducation and Experience

•        Minimum 2 years of Customer service experience
' ~6 G& o; y6 s# A3 @•        Administrative experience including reception, cash register, and scheduling
& }7 L  b  X2 `6 C* W" R; P- j) L•        College Certificate or Diploma in related field.

Skills
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( ?( ~" p, n# S4 A0 v- X; J$ n        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
. R* u! x  v" T( [. ?        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
* B) T- v' v, C. `& j3 M4 m5 p        Strong organizational skills with multi-tasking abilities
' k8 h, t3 F$ O7 x7 [! x( W        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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; R; B. e. _9 rKevin Ramnarine
3 i% ~! s4 ^! [# FThe Business Link                               
6 z( x' y+ T/ N" C% [100 - 10237 104 Street NW
Edmonton, Alberta
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8 O+ A  ]8 ]% wE-mail: kevin.ramnarine@canadabusiness.ab.ca