Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

/ Y- Z' @) f: D& U•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
7 z$ N3 \, D8 |- x, j•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
* I. Z# n3 c7 N  k•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
3 |9 v5 }" ^; y' k$ }2 W6 H•        Assisting with administration of the Guest Advisor Program
1 l, f( @$ Q( \5 g) b" ^•        Arranging catering for various meetings
$ i/ k3 A- A) D7 H# c' ~' @•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
7 m; z6 L& ]( L6 z& J" R& j•        Other duties as assigned.
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9 G0 ?/ v* L& H% VIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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% _) c. k* z: Q9 Y; H* NQualifications
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$ o: U  E# ?! sEducation and Experience

) Z3 [! t; T. N) J' q•        Minimum 2 years of Customer service experience
; f3 C' M) }' K5 r•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

' d1 r* B4 P1 M' a1 TSkills

/ w  W( ^$ R7 c7 t" W0 k        Strong work ethic
( ~9 R3 j/ C7 `' P5 Q% G        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
/ [  N2 G# V; H' e8 n# `  j        Ability to effectively communicate and build relationships at all levels of the organization
* c% p2 u  w9 Z2 u  _! T        Strong organizational skills with multi-tasking abilities
, K6 [5 q, q, m1 t: B* c        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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& Y' a3 C# c7 m& b0 b3 c* ?7 \The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

  l+ ?3 \  a, x9 _+ p9 HFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

& U1 y* O0 b  _" \/ @# s/ o2 N5 jKevin Ramnarine
% y0 y7 {1 ^! xThe Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca