Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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" Z. [6 }$ c. N9 d7 b, COur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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/ |8 x: s5 N5 b2 Y" JWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

- C5 ~2 l0 t# [: x4 ]  YPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
. R( `, U- E; h+ n. V2 l•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
# p4 Z% g: j8 _3 ]" M•        Promoting TBL products and services
) i, l& F- D* k4 Y+ B- @•        Accurately processing sales and performing daily cash balance
2 l1 k0 q/ h8 z, i4 L- r+ s•        Providing appropriate paperwork to account payables and receivables
5 `8 l$ r& y: X+ ?  j; j5 `1 p: P5 w•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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! ^" \+ @7 n7 ]. TQualifications

Education and Experience
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•        Minimum 2 years of Customer service experience
$ B0 W" `8 B1 e$ D•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills
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        Strong work ethic
6 J  d3 x# a3 k, _        Professional, diplomatic and  self-starter
9 |4 o7 ~. p" L& ^) a6 ?        Strong proficiency in MS Word, Excel, and Outlook
0 T5 y  h  |; [! V        Problem solving skills to define problems and recommend practical solutions
! d( j3 ]6 b# c- T        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

+ L1 G, g; d' FFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
. u. ^2 I5 `2 b$ |) @The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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' K8 g: o' z6 T9 UE-mail: kevin.ramnarine@canadabusiness.ab.ca