Receptionist

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Receptionist
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The YWCA is recruiting a Receptionist.  The Front Desk is the central point for internal and external communications for all departments, programs and events. A sound understanding of overall activity of the agency is essential. This is a position that requires strong customer service skills, as it works collaboratively with staff and volunteers to provide the best possible information and assistance.

+ C8 M7 N% Y( |Job Duties/Responsibilities:
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Reception
( ?: T4 I9 y" W& h•        Greet and provide assistance to incoming visitors
•        Answer multi line telephone system
•        Receive and distribute mail and deliveries
( F4 F& N( u6 p1 Q' |, U' ^•        Arrange courier services for all departments
•        Oversee Y-Knit program; provide support to its volunteers

Administration
•        Receive sort and distribute mail and packages; post outgoing mail
0 ]: Y4 V# `3 A- q8 C" a- \•        Sort and distribute mail and deliveries
•        Provide clerical support (e.g. word processing, data entry,         photocopying, faxing, e-mailing, printing labels, mail-outs, and filing) to         all departments of the agency
•        Update and maintain databases as assigned, including those for Fund         Development and Administration
•        Assist with task management for administrative volunteers
•        Create monthly staff bulletin and prepare for distribution
4 h8 @! Q2 t" m) e( S: \2 U7 G; \" A•        Assist Business department with weekly bank deposit and processing         payments
" K* r. ]  ]+ b4 Y! k8 R+ p, S•        Assemble and forward information packets as requested
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Registrar
•        Accept and process registrations for participants or attendees at various special events and staff training
  d3 d# z- Q4 c& Q+ Y) G5 W•        Process payments for ticket orders and registrations
6 R6 i6 P! c5 X# o: J0 j0 ^•        Assist YoWoChAs Outdoor Education Registration as required
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7 T- d/ J/ i4 D* yQualifications:
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•        Minimum 2 years office experience in areas related to office reception, and office procedures
) f2 T3 c# M! T  s) Y& c7 V•        Experience and proficiency in Microsoft Office including Word, Excel, and PowerPoint.
•        Skill in Desktop publishing is an asset
•        Excellent verbal and written communications skills
•        Mindful of need for accuracy, detail and discretion
•        Able to interact in a positive manner with diverse population
•        Strong customer-service skills
•        Strength in multitasking, prioritizing, and meeting deadlines
•        Able to work independently
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Closing Date: July 13, 2009

3 y* s* T$ g! O2 ]Please forward your resume to:
0 o# U/ F. ]+ J5 z- W+ LYWCA Edmonton
& W7 M' K. n/ g' ~7 ?Recruitment Coordinator
/ Z/ A- m3 J5 U- K" `' l100, 10350 – 124 Street
Edmonton, AB
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E-mail:  recruitment@ywcaofedmonton.org
Fax:  (780) 425-7467

Telephone:  (780) 423-9922

Website:  www.ywcaofedmonton.org