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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT") j$ k: e8 y+ s9 o2 ]
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................  P3 \# H7 |$ \1 \
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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% K! A2 v( @2 F1 [% z7 j: _ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.0 q5 ^& C, Y" H* K6 b# Z7 K' O

8 Y) b* j+ g& r( B7 iStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) Y( A) B0 e8 `8 R8 F( \

" l" c5 W9 c1 p$ r6 r# `ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 h3 z6 T2 j2 Q8 U5 k' @( H
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:: o0 W8 u  w2 @, }: x7 R

, q- H4 Y2 A% X: w8 ~7 Dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 R, k2 V; r- l0 h, B

; Y  y3 F+ j9 l* N+ L5 DISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!1 R  z0 F+ I9 p# _

. G: M6 ~7 M/ ~) YI really learn so much NEW today...................% P: U7 P/ J1 A
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ b) Y0 q! B2 u4 o5 K2 c
所有UPS的良好時間規定,在這邊都不管用。8 w# a4 u( ?+ V% k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)" J) Z" p# l0 J' h# U) w2 B+ U
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
/ W1 R, ]: q7 {, z% P: T也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
7 c% P" M! X  v0 i再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
/ I9 z- P/ p9 q' @5 N後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
. i$ U$ I+ P& u1 m) O- @) I- ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況7 U+ }3 a; U1 R/ \8 }
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
; l2 S3 Z& v" Q) }! i( F(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。: }, }2 c$ G8 G" p5 m
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?; }/ K5 g8 ~9 ?

6 B3 m+ X7 S" |' f) w" v. z" F在那時候我瞭解到一件事情1 E9 g" R& G8 a/ O' a1 M) p0 R
就是這邊的郵寄服務是一個nightmare: ^+ m* |) X! S. b- V/ `( ~- E
這件事情,應該大家都有經驗吧!* Z$ S% g* Q5 M
對我來說,這是在Ft. Mcmurray最不好的經驗了!! h' d9 I3 j% e/ H9 P
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!5 u6 G$ W& p, L" w" A
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
" q) H. R) t4 w- ?5 C! A所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe8 v" x0 D; x! w9 H" t
take it easy, g! s' Y5 R$ Z; B# }
life is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. K' i8 L0 A) V# |4 g' F
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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' y2 H8 W# |  D) t- t以速度慢 逐渐被淘汰 -效率低
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! H' X) Y3 R' Y. w1 K想我们的敬爱想-我们的敬爱的敬礼!' x( n: X. X3 N+ O# ]
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搬场公司-成立最早的优质的上海搬场服务商
8 R- j( y! o8 b1 p3 j8 z: `服装批发-上海919服装批发基地
# ^. y7 {4 j$ x! O, S& _5 w' s张力仪-专业生产张力仪/ e3 d/ p$ v5 i0 t' g% N# J6 t' e
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
大型搬家
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