爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3315|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"  s2 j, A- V) c
# j0 q! c, i2 t3 m5 L: r
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................, D7 O% \; d' o" G) O' U
( v5 S: l) f$ |5 @5 |8 I
OK,,,,,,,,,,,,,,,,,,,,WAIT...................., A0 R* t' x3 U, C0 X& v1 t) r4 x& h3 S

! O6 d% u: }! m  P5 I  CISSUE TWO:FIDO.......
3 \/ F- B# \, q0 H4 F% e3 P# ^" x' G) ]! z
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
. N& U8 t( {; z, _5 |9 f5 B7 ]0 g+ t; u+ B3 u% N/ W. c: C
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
* c$ x- T6 D5 t! R- b+ }" q8 }
- G5 r2 k* R: J- |5 a$ L7 }  aBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
' x& ]  C8 x: ^% F' [3 {5 o  J, `9 g/ `  l6 |/ |+ ?
ISSUE THREE:UPS
0 h% R6 D5 z* ~- k6 A* {5 s
# B9 I5 {5 h0 h7 C+ E" UTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day./ r7 v) K' S0 g) w3 P2 ]' \
' d0 C  y5 ^, L* _! W3 {0 |+ U2 \) h
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......& A5 ^& C" D9 n+ F; |  C$ Z/ n
( @: m2 @7 {- I+ U0 C0 a
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ u$ z0 N8 B9 O) C( j7 K+ ], x

% e( e6 t) q7 J7 Yat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!# Z4 k4 M1 t5 Y- K) o7 R
! i: z& z2 D  t" N+ {+ |1 w0 g
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ J: X1 s9 C1 \! C. m

, L% |- {% f- k; D% C1 n, GISSUE FOUR:BMO
4 ~& L0 D; C' @! r* m% h
1 d6 ~4 y& o! a! KBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: {2 R& |$ u1 g
1 H, Y! b( c  ]1 l, z
I really learn so much NEW today...................% p9 {, q7 x$ F
( k- D  O8 D, }& k5 ]5 a  Y6 z
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。; ?& K: V# R6 B- B* d
所有UPS的良好時間規定,在這邊都不管用。: `+ D" J  S) a
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
7 @1 N; B# s; S: E剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!$ X$ x" B2 N0 [+ b4 Q
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, F) g# H- X- r再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
( j2 _* E7 H( v0 N! @後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" O/ o6 Q# A+ d4 d9 p5 `' o
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
. b0 @0 A7 I4 V5 K* dDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。9 B8 O3 Z+ n, {8 p
7 s; v6 H/ s4 \+ Y
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!/ Y! l5 Z7 S, x3 F0 `
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。# |3 G( k' V6 y/ ~3 \2 {6 E# @
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
1 U  Z% [6 T: d! @  h1 l+ q% N! h0 Z% s1 U6 L# `9 n& M
在那時候我瞭解到一件事情
- s+ j8 m/ M# ~+ w: Z8 \  W" u就是這邊的郵寄服務是一個nightmare
! g, C( ?& B3 j這件事情,應該大家都有經驗吧!" [& q' J# j1 F. {
對我來說,這是在Ft. Mcmurray最不好的經驗了!+ s6 `8 M) J: \/ P3 Y0 p8 b1 Z/ v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!0 A5 r$ b0 L3 x, ?& u
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 N  G- c/ {( e所以我還是選擇天天笑的過日子好了!
( V, G1 M7 W& f7 B& B9 j8 u. M/ q! n$ y
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe  B/ v/ Q+ {$ W, p& g6 E) m4 y
take it easy
- r4 y0 I* |; R( \- [3 |7 W2 Vlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 z6 H$ A3 N- M8 l- y% ^: Z/ E
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ u6 t9 i- v* Q8 q  |: {

* g. k/ _6 ]& g6 w6 l& b
3 b' L7 N9 w, T* N" P以速度慢 逐渐被淘汰 -效率低
: B  x  x) m8 w$ |& g) E) [  ^5 H6 N. n
' s  f4 y. o$ c7 `0 z# P! ~
: N/ ]" ~0 U, H/ x6 y! W# f  }
* C' ?$ v0 K1 l* P6 s
# x3 [, @/ m. S6 V/ E6 v
6 i: L8 m+ V* I, w. |$ ^3 O8 F
想我们的敬爱想-我们的敬爱的敬礼!; r4 k+ G8 r6 a* s- ^4 T
. x9 |( E% O* _+ A
搬场公司-成立最早的优质的上海搬场服务商# E0 x) B. R4 t* C4 @
服装批发-上海919服装批发基地
6 ~1 @( g. I1 P2 F7 }. x张力仪-专业生产张力仪
: e+ H2 J* I  x服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ T4 Y  ?; A3 _  T

7 w1 M7 `+ |) f  O! `6 s* ^不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-6-23 08:55 , Processed in 0.134810 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表