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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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! X1 ^1 b# D7 r" a9 lStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.* ]& B% j. J# P

/ n9 \! b) t# x) C* b6 r- ABE CAREFUL AT EACH PAYMENT FOR CELLPHONES.8 c' V# g7 W! w. A

/ `8 r: C; `& p) i; C/ {8 [" fISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.7 F: h# [, {* d  s% G7 K6 j
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 [& c9 O; q3 f  `# d8 e3 c
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:+ M! V2 {! y+ ^- I
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.$ J+ c9 b1 j9 W" [9 T' N
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ISSUE FOUR:BMO% u( Z4 D& F- @, T+ B/ |3 m0 c5 G

- S. @! C7 {# }5 z- fBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!  f5 Z7 ^: P: f% q8 k

7 L* u6 [* \% M% BI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。/ V: y+ Q7 L6 @
所有UPS的良好時間規定,在這邊都不管用。: T8 ]/ j; U, f! p! X
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 P2 ?( b1 k) h4 v& k剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
$ B+ [& C% @$ Z! j也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 _. E( y" J- \- x% E! C
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 B1 Q5 R( Q* U1 @: y; i+ \) j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
& C" S4 k  N+ ^7 ~- `( y1 d有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
7 R# v1 I' h: I/ ~; V$ L  sDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。/ Q1 ^7 q8 U5 K: U6 B+ M
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' B" B! Y1 i6 F) ?0 ]. @(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
! S4 \7 ]( x! T9 y" _, m再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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7 z4 T# c+ r7 b3 m' H在那時候我瞭解到一件事情
% k/ }$ B9 k8 ]- P' F  \% @就是這邊的郵寄服務是一個nightmare* X. z- ^/ }/ z4 ?+ D! u5 P
這件事情,應該大家都有經驗吧!7 P: @. Y; @3 ?$ ?9 h- Y
對我來說,這是在Ft. Mcmurray最不好的經驗了!6 [2 `- q( [, x4 Q2 T2 y( |
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!4 I, G7 w/ I2 D
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* z) m; Y1 N1 I, V8 y+ T
所以我還是選擇天天笑的過日子好了! % s/ i& g; X6 [- t3 }; c
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
5 [  [( Z5 A3 w  S( J, I0 M; utake it easy0 i" J' u# N1 W6 G
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 T; _- t) R" c" {3 yLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 . c4 b: x  X% v
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4 u# n. P% g/ q* B* R想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
0 I$ {8 ?( D" j服装批发-上海919服装批发基地6 F/ x4 s7 }  A
张力仪-专业生产张力仪
6 n4 P, \# F7 K8 ]7 u8 j服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing3 S# |3 E; L: d3 N

6 `" e% w6 r* p  m2 \不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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