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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"7 M& U% H  W2 K; K& L; d& Y

: {0 ^  R" _- G5 \7 x0 I9 P- _In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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) l$ u; I, ^2 p, X% WOK,,,,,,,,,,,,,,,,,,,,WAIT....................! y, z- N. x& S3 `# J
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ISSUE TWO:FIDO.......) c7 |( c' c# I9 c$ }4 m( R
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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2 [# X" z; x8 r2 l  W5 e$ rStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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. ~! y# q! l0 ?1 e0 j- \- ]BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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0 D- y. o2 ~  t/ n4 |+ ?. j! C, Q. m" yISSUE THREE:UPS
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5 g$ k4 u; o$ z* T1 JTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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% q# ~) E: `  `# GLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 L0 M  i" }4 X

! E" I( K. i# w* u: {TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  {) \' l0 d* C) g

- q' q  E* l- V9 K5 s8 e2 n  Xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!) o$ M/ t; Y) I
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.% w1 L6 C: d9 v/ v6 v8 P% [

/ o* H" s- \% U( {2 z- H; aISSUE FOUR:BMO1 M1 S. ]. X1 D" p

& m1 ~) K( r: p7 fBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!! V5 W* h7 M; q8 \1 [

- g0 F- ]$ |; F* Y  H2 q8 @& ^I really learn so much NEW today...................
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6 H, t; ]( m  _2 D  j( w! j) eHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
- q3 C" t0 e+ p$ O- S所有UPS的良好時間規定,在這邊都不管用。" ?0 |6 P+ a, Z2 h: Y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) c' ]) ]1 R' O2 [- E- K% q1 ^剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
" C0 f% l3 t/ @2 o# c! ^1 y也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ m: q: |1 R' b- j$ `, H& {. C
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 y- ~. B9 A: q5 L! E) x* N5 F8 c+ n
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 w$ _* w( R0 Y' A6 c2 |1 v: K
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* e% T. @, V% t' yDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。. O, D+ \- d( {- b, k1 W
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& S2 c( o) I% D- y; U* q2 R4 X- `
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
/ S7 w4 k, O2 R; q再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# v, V" r0 z, ~) m2 l# q% g
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在那時候我瞭解到一件事情
4 G" ~# m- g' A  g就是這邊的郵寄服務是一個nightmare/ W- u) A9 h; T9 o
這件事情,應該大家都有經驗吧!! {; T0 P% \+ ^% ]& J
對我來說,這是在Ft. Mcmurray最不好的經驗了!  U% m4 ]$ o! W6 `; K2 _
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 t2 T2 u" e- `% v2 i3 G
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。, k" n7 Q; l* q3 y; h
所以我還是選擇天天笑的過日子好了! 8 T3 [; n+ F) w  M4 A6 G/ f" G
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe7 K0 J& m  Y7 f
take it easy* h6 l' p& ?) h$ r& C0 H9 e  I* O! B
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 ?, R. c% }+ N* ]0 L6 ULast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了: e0 C, D1 ^3 Y+ J/ R4 Y2 e
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!- t1 W# e$ e" }: ?1 O4 E4 P; P" ^
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搬场公司-成立最早的优质的上海搬场服务商
. R! a' c; L# R7 `7 w6 ~+ f服装批发-上海919服装批发基地
. u, l, i! E& s4 q' [' }0 |: I6 K! W张力仪-专业生产张力仪# _0 r+ X. f0 j; G8 c4 H/ w
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( i3 q( J  x( G& t

, v  @8 ?. [0 l: Y不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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