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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 [! d% ~. @3 Q: y$ |5 ^
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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. K. z6 M* K% Q  J- H' ?% QOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......  r% v9 d* ^' j6 C

# V0 ?% {' ?6 C* GIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.  p: X* u7 }7 o( E$ Z8 K4 Q. `5 i
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.4 l/ ~' }" ]' @: {
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ISSUE THREE:UPS, e7 S4 D: W) S( O  E
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.: K. Y+ d; }0 I! Z2 n5 I% x1 s% ~
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; z+ E- X0 y2 [( a2 J; o4 ]1 w! P# t

8 P( ?# T: ~: R. k! f% [. z) a( aat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 \5 ?* O# y$ I$ j
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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% e/ b2 m4 b4 w. D4 OISSUE FOUR:BMO, u( G; s6 Y! Q$ l3 W) J% g
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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/ R+ P- x9 }' y! pI really learn so much NEW today...................
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, F# K, N& K- mHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。6 ?  E8 ^8 y6 ]; `
所有UPS的良好時間規定,在這邊都不管用。
" `# D! o& e9 w( \因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 ?5 p5 p) `+ A! ^0 I  f2 ?4 W剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, Y7 D* z$ p9 F+ @# s) `8 a也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
: K6 a% n+ }, a% z再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. H" P4 F$ q( G
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# I1 z& F3 V* _8 ?# k3 U
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
7 n) A3 \" g( H3 D# ^  uDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。: N3 J9 H3 J. P( V6 d" y  N

7 Y+ p( _4 B! B最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
, J" C  I0 m" P4 L$ m! \, W) P# I(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
- N& [$ s6 s. O" T3 H8 ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情+ ~4 G" R7 }, P2 C7 m
就是這邊的郵寄服務是一個nightmare
5 t" ?! d1 l; j3 H這件事情,應該大家都有經驗吧!0 k! m2 r, K, F
對我來說,這是在Ft. Mcmurray最不好的經驗了!0 J3 N- J) \; H
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' W0 W0 M+ k, l: Q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
/ h5 _% n+ H! j% t3 ~; ?( z所以我還是選擇天天笑的過日子好了! 6 q$ u6 l4 f' r
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe9 J% K5 f8 `+ _) ]$ g3 a
take it easy. I# F. k% G) ]% j' L9 V# g$ S
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 b, W6 O8 i8 o8 v! ~9 e7 cLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( x: ~9 L7 M- f) g2 ^
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: d9 S! C  D+ F以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!9 |5 V, H. q* c0 K& A
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搬场公司-成立最早的优质的上海搬场服务商
- i) v! X- |1 N* E9 h* J服装批发-上海919服装批发基地- G6 a7 a' a' A& b- n+ {0 t( k- S
张力仪-专业生产张力仪4 t3 D2 h. f0 @- T9 G5 |6 x& c
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing: S% {) A" H2 ^. M

$ G4 w, {$ G) B/ Y& X$ D3 Z不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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