爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3356|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
/ ^, g0 _4 j+ j" t: ~* g
8 w( P( g0 g- V  S, {In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
% ]/ N5 y3 L6 o' Z9 O9 ]
' I6 {4 s& _& [3 r) ]OK,,,,,,,,,,,,,,,,,,,,WAIT....................
& I, E) ^2 {) y! I4 D, u5 }- m4 u8 D3 C, m
ISSUE TWO:FIDO.......9 M7 P- Y0 F6 L+ t5 }
& U, i# A. ~5 @4 `& R% @( R+ E
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD./ d. A( h4 \0 d* o
' i, u1 f4 w$ e4 E- o* q5 N3 ]
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
$ Q% {) B. v! f; G) z0 p4 n) V7 _) D
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.$ B' `; a; I0 g# Z* _7 r" L
8 o/ m0 G) [' ?* w9 E) g! T
ISSUE THREE:UPS
/ Q# \" ~+ B, l5 t2 s, p& Z
6 J! x* Z  D  F; |  E- k: yTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( A! X6 m, _: T5 i

, ~4 h* G1 R  qLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 B1 v7 `, P! F; I0 U

# a  @) r+ ~, nTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ p+ p+ i! U9 k$ V* q
1 ]6 D, I1 g: P4 ~- T  }, R; c6 d
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!5 F" T5 L1 `. F# p. O* J

  v4 X) j2 v, P" F, M0 D' Aat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.- `& M+ e6 M! E! m# E
2 |- U8 O6 @$ _+ T- X# p' |
ISSUE FOUR:BMO
4 u5 F5 {2 O5 r& K
" }! y4 U% y: W8 x# Y$ q2 j0 PBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: L- N: j+ I, U; {
9 n2 W5 i3 K) s- a
I really learn so much NEW today...................+ Q. q3 `% Q0 M/ I9 O: L

& E' R: Z- T7 aHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 V& F) o0 W* k1 s! d
所有UPS的良好時間規定,在這邊都不管用。
, k) h1 Y$ W0 |; B9 O: W/ W因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 x$ [+ r9 V% A7 {8 N) k* c# q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 {9 d0 f7 s9 L! r! Q也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
/ r( {5 O" @# o再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
2 ]4 x( _5 n) _$ I後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. {3 j8 ]6 r7 f: e9 T
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況% ~6 M9 D/ f6 b- X2 F
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
/ J" N' y1 @6 m+ U1 A
0 y8 H( T, W( Y) y) b& k/ U' I7 Q最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
/ T% W: Z4 Q) o3 E2 X& B(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 u3 ?& n7 [6 m) j4 h+ y# [& o
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
" C) c$ H  E8 F, g* [2 f% F) s6 ?9 H2 Z/ I
在那時候我瞭解到一件事情
* a* ~  t0 ^$ ?7 l3 E就是這邊的郵寄服務是一個nightmare
5 n( h5 h+ o6 Z1 T$ O這件事情,應該大家都有經驗吧!+ x% \. x7 h' P* C8 S8 `
對我來說,這是在Ft. Mcmurray最不好的經驗了!  k9 p7 h* |, |0 p& U3 W( L
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!" [* y2 e5 _& S" V+ Z! z
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 }% M! f  L' g4 @7 n1 e所以我還是選擇天天笑的過日子好了! & P, j& q6 [7 R9 T3 T$ ~, z

& y# e# W$ n' P& v1 p! Y但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe# v; q$ f/ d9 v/ k, Q' [
take it easy
: d  k" o$ \0 w. t! j2 G$ b; _life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.. m/ Y! }; i% K' f
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  o2 E, e9 ^" |7 i

& H( E1 T8 U$ U0 [. R* O
& Y/ E7 ?' g- V# x8 w以速度慢 逐渐被淘汰 -效率低 & [  \  f0 |! f; X* |7 T

  B; C9 Z1 f2 ^7 b, f1 ^% F  ?
. v& o2 n2 z% j7 f6 Z$ E: v& ~+ w2 ~

# }+ f4 H4 |9 @: L7 a* ?
+ r& j1 d2 _# G9 D# q/ b. }" t% R9 I0 S; b/ W4 K( @
想我们的敬爱想-我们的敬爱的敬礼!. C5 g, Y) ~# y( n& ?

/ b5 x0 e, J' T. T6 R# k搬场公司-成立最早的优质的上海搬场服务商
) K1 Y8 ^# R: x7 P服装批发-上海919服装批发基地
9 {) E. Z2 X  t& d, ?张力仪-专业生产张力仪
3 e; U* i9 S' J! q' l! H# W服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing2 y! j- D+ |8 W8 d9 r
5 S* Y9 T' e' j  Z* B
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-8-21 22:46 , Processed in 0.337519 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表