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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................% N3 l* D* L& ^" H7 i

$ n" h4 Q5 D9 o/ z/ lOK,,,,,,,,,,,,,,,,,,,,WAIT....................2 L& @1 T9 U2 |/ M# R
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ISSUE TWO:FIDO.......5 [) e- A$ E& r8 h. e) X

6 R& R* U, n5 lIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: c* Q. {# I' X7 K3 q) k1 c4 a
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.8 ^: |! e% Q, G; V9 t; a, J
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ISSUE THREE:UPS
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/ l6 s/ _. m" j- XTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.' m% z2 G% {0 V/ ^
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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5 }3 y' ?+ H8 V) oTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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7 M( D" w- o4 `! _! U; uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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- i. q* {" c" `3 p5 `5 Pat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.4 E2 y- S- u6 T& W  O
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( O5 _7 {. J$ M& h1 G# |9 W, c! G

* C; v4 I; \$ N3 @5 P& }I really learn so much NEW today...................
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/ R9 @: @' Z; ~: s6 E- yHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
4 L0 w) y: m: _2 M; D" x7 Y% @所有UPS的良好時間規定,在這邊都不管用。
( g. X4 k& x2 |0 n! A$ u- J+ t因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ ~1 b* l; l* j9 ^) A4 k
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 i" D% A) q9 }+ S7 Q8 ?! Q; D
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
. w/ g3 k( w' h/ S5 w5 c再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
. N- V3 I/ m( r6 z! Z  [$ x1 F後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* M: Y" e4 b* x
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 ^+ f& q$ v+ ~Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( l# C+ U) C7 Y  n

) R+ u/ ^, e" y' [最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 P; J3 e+ ?, j9 z4 y9 @, X1 {; w(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 C" z: v9 T2 s8 v8 M
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情+ _9 f8 F( L5 N7 \$ [
就是這邊的郵寄服務是一個nightmare
5 ]/ @; b# v9 p8 C這件事情,應該大家都有經驗吧!
0 Z+ q/ N' A! t" o; w; ^! G; _' d1 {對我來說,這是在Ft. Mcmurray最不好的經驗了!
: f3 i1 `1 ?0 e, |$ f不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!- t+ z6 @* ^5 T3 v
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。6 H1 z- U. {4 W; V- L1 W9 P
所以我還是選擇天天笑的過日子好了! # |" _7 Z7 E& P3 a. g: K

1 D( i4 j$ x& \6 a( U6 f# h+ h& A但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
% ?" A5 s. N: ^6 k) b( ]; btake it easy
. e3 i/ {; g/ g+ d  s* Z- R. Qlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.7 C) z2 ^9 K  m1 E
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 . n" [+ x- t' f6 P

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  ?  o2 R) n- `* w9 G想我们的敬爱想-我们的敬爱的敬礼!
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0 I+ O9 o# W0 q& L% k搬场公司-成立最早的优质的上海搬场服务商
+ k8 {, m; k# f+ F" Q; n服装批发-上海919服装批发基地
" M/ ], Z  j, D+ Q1 I% X0 Z张力仪-专业生产张力仪  y" A, P6 G! {9 H3 T& A+ L" ]9 f% U
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ p! {) g. y3 K4 \0 l4 X* L

  @& h1 u" ~4 ^* U% X! m不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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