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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"! }( r) m; X. p: V8 q, \: J
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 h# ^3 m  {% {) w# d$ GISSUE TWO:FIDO.......# o2 z% s0 T( y1 Z6 a

9 `; i7 i4 y( H+ r9 ], y7 LIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.( v0 U8 w9 U. F
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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& M) u' y6 G4 v/ k- ?BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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* n4 v) w" H6 Q- e, K& o* w6 mTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( ?7 G6 L  o( O3 a  f/ l$ j7 _

& }' [% [3 q: |4 T0 bLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; T' C9 L, L" C# `0 W( t3 h5 g
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ISSUE FOUR:BMO
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( O7 G9 z2 u( @# dBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................% i6 O1 r) u' j0 L  u7 D
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
: e5 P1 Z- {# d& s" `; i4 d7 E5 V& L( Z所有UPS的良好時間規定,在這邊都不管用。
0 d1 J* J! g9 P" a+ K/ y/ c; @5 @因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
- G" {# ~/ B  P6 k剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!7 w+ q+ h3 O. z8 a
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ K# R; \0 ^6 O再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
% u# r! u/ y/ G" m+ K0 A" G後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
! K4 R5 b1 l! _6 F# C% x( s有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& i  l$ Z2 e. X$ W+ ?! x: YDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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4 l  a7 u. t, l! P+ l+ }最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 U5 Z" Y$ c: r; [! Q. D+ ](箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。: P/ p. |  A6 M- Y' o* K" q+ J
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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, k" j# G0 l& \在那時候我瞭解到一件事情
: y3 r7 o; _0 w# P就是這邊的郵寄服務是一個nightmare/ W, R, X  O0 r- p: J! A3 F( h! t
這件事情,應該大家都有經驗吧!
8 T* q5 R1 ?8 I/ T$ ^* q% e* n對我來說,這是在Ft. Mcmurray最不好的經驗了!% Q  k* h. s$ ?, a! D
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( n7 z7 k+ F5 J; D! q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& _. c0 Y# I6 U所以我還是選擇天天笑的過日子好了! & y& P9 y& d2 K  p. |3 Y
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
8 p4 Q! Y; o5 S1 k6 u5 M+ ttake it easy
1 ?& q# S) P9 ~% @life is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.) y0 n! m0 q9 a4 A' l' S7 h* E
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# x# d5 F0 f& I
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以速度慢 逐渐被淘汰 -效率低 ( U: t% u: h: C* z& f
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想我们的敬爱想-我们的敬爱的敬礼!
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! `, g; u0 O5 I" \搬场公司-成立最早的优质的上海搬场服务商5 Z; \" B) |. I7 m: [; l+ t
服装批发-上海919服装批发基地
, }* c* i- H' F6 A) Q) y张力仪-专业生产张力仪, y8 O& W6 J7 y' l3 D" z1 q) ?
服装定做-上海最大的服装定做基地
理袁律师事务所
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing* t. {6 ?( v) _$ v! d1 E

9 d! v: }1 J! @  R; }6 b) ~% M不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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