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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"# d2 L7 C" F; \+ P' K! B
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................  b7 O  N5 w- I& r: i
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................% @. S* C$ }$ _% [! G$ J3 H6 \

4 T; m$ J/ r7 W8 ^& d9 XISSUE TWO:FIDO.......7 q' ?  V0 c# _3 t/ y0 h2 [6 X# e* d
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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' e3 h6 o' l/ AStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.* z8 u1 N& F% a9 X4 c
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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' T, n. ]9 Q* @: x0 I9 ^( a! r! L/ TTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.0 s9 W, ^4 Z% S' M3 y

; `' Z/ k) e: N+ V* D1 MLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!& r3 \$ L3 @3 T0 K. d1 j5 m
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I really learn so much NEW today...................
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" H, R/ V& [% T- ?" f. n% T( YHOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 k( {3 N8 k/ r3 |) g( N
所有UPS的良好時間規定,在這邊都不管用。
$ p8 [8 z& J: k6 k5 h) P( Y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
5 q7 C  ~' E, x) {剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!4 }1 W1 M0 {$ i
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, [. Q2 ^! g/ B% A5 ?再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ K5 I) ]4 x1 J5 X$ c2 t
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator- Y( K: u9 K6 v5 E8 E* S2 Y
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
6 c  [( C1 S  x! s& N5 dDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# N6 I6 V; c8 g0 i' U# `

! q. h9 G8 e, T# @最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!* C3 d" ?% a% [6 \
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。% C( C3 E& ~" S* x4 I9 ~
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! d/ t8 Q( R. G$ l: L6 B9 h6 g
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在那時候我瞭解到一件事情
$ {: p9 @9 W+ h! R- h就是這邊的郵寄服務是一個nightmare& {, C8 y9 A3 }. V/ \  A2 m2 q
這件事情,應該大家都有經驗吧!
5 B6 R% W: L" [% g5 @! h$ f6 V對我來說,這是在Ft. Mcmurray最不好的經驗了!
, B0 Q4 K" ^. z" d" F1 I不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!: b" ?1 e3 d* N
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
$ ?0 ?0 o4 H3 f6 R0 Q% m所以我還是選擇天天笑的過日子好了! # H9 B5 [! |5 r. y5 R

% t/ b4 V) `. [. b+ j- H但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe& Q, l! @, X6 o2 O, r5 V% |
take it easy3 j5 V0 U; I; M- ]  Z! i' \. }
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.) w. n. q9 u3 i& d
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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% A) T! p% G, j- p1 b0 ]以速度慢 逐渐被淘汰 -效率低   J& ]$ V8 H; q* [" v6 b
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4 b8 X2 k9 V" |& z( R想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商1 m7 W" D3 v) R' x* D
服装批发-上海919服装批发基地* K& T5 I4 W: O+ F9 @! R: t
张力仪-专业生产张力仪2 y9 e, M' M5 S+ B% x. U
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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# u0 J: l8 H  a$ h2 f! I不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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