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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT". z# a. ]0 H2 ^2 x

: b; {) q5 i2 F9 Y* X6 ZIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................7 E/ X  ?+ t; _; ]4 T

1 |- I$ E( K2 u- eOK,,,,,,,,,,,,,,,,,,,,WAIT....................& [5 N7 d0 P# R+ l; b* g- c3 j

7 F8 e; s- A5 c3 u% W* @ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.3 ~( d% k# t) d

8 I$ i: Y, b4 {4 T. i% ^% ?# eStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 e+ i; @; a' \& r

! n, D) |. X+ z6 }' V/ F& B* jBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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1 y( k. E3 O' H- K) _1 pTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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6 b  d* [; c# l  Z* [Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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$ f) ]5 r8 i' B) _% N3 S) f7 fTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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" P1 _. X5 N+ iat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* K% t( u! U' B1 o
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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8 l. E3 L' B! T( S, OISSUE FOUR:BMO$ c' I. [3 F- |! i) P9 Z0 }
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!+ N7 W2 ]( ^' B7 ^- ]+ {
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I really learn so much NEW today...................+ f5 E; E9 D9 B, }! m
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
9 l! O" d" p, x- S; k所有UPS的良好時間規定,在這邊都不管用。
% y. [6 s9 h- a: L' N4 ^因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!). p& g+ C: h% f/ h% e6 T1 m, {1 p
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!# u0 h) S! N4 M) W: n; V: Z" e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 K) b! g- y; Y6 K) [- K+ K
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
0 A4 l5 w2 G1 s1 u9 c0 Y% F後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# E* ?2 z) T. ^5 H
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況4 v# v; h' s3 g
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 c' m5 g2 e" ~7 X0 C1 B
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
: i4 r' P: ^& l# b再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?- {7 q/ P9 U, \! i5 C7 h

! |* c2 z5 L) x  @" K; i/ X( m$ H在那時候我瞭解到一件事情
1 B( I; C) v- {: l5 m; [3 k就是這邊的郵寄服務是一個nightmare
( O( R3 X9 [9 L6 r* k7 u6 i( w這件事情,應該大家都有經驗吧!
1 H5 d4 P3 c, T8 W5 @對我來說,這是在Ft. Mcmurray最不好的經驗了!4 ^% V8 Z5 g: m! n" {4 T
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!2 @3 U2 m0 q4 O; O% ^0 y1 d7 @6 W
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。' Z  |7 r  q; f4 B$ w+ s" B
所以我還是選擇天天笑的過日子好了!
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: \3 w6 g' H3 o1 _但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 T0 Y, i! T% i* q* j1 xtake it easy
. {4 Z, o  `1 }, p! u0 ]life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
2 h6 b+ g% s2 _- T+ @5 O  ]Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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! l+ l, a& i4 k# T* j以速度慢 逐渐被淘汰 -效率低 & E' Y+ h8 L; s! X2 E4 T
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6 g+ u% P( p/ Z7 \5 t. \想我们的敬爱想-我们的敬爱的敬礼!
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  b5 |0 _4 B9 X' y6 I搬场公司-成立最早的优质的上海搬场服务商
7 o  t& M: _' `# i1 f服装批发-上海919服装批发基地  ?* Y9 y: E" ?" }8 ?
张力仪-专业生产张力仪" v0 x/ s- c/ r
服装定做-上海最大的服装定做基地
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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