Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
. K& y( N, V; V' T* `$ e; t7 psurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
; `" ^& k5 B3 t" Z1 |
% v! }8 E4 y. E$ }9 {) h& ECorporate Express Canada has operations in 23 facilities, 10 distribution
2 o( b; t' O4 m  v- ^" u# ?centers and employs over 1,500 people, approximately 400 sales and customer care
5 _5 c3 o4 [+ P! k+ D* V$ n+ [representatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
. o: E5 s8 T$ Qbase salary with excellent opportunities for career growth.


8 l2 x% X: a" v9 N5 C4 _2 RPURPOSE

% E$ Z/ r4 Q9 M0 y, B" e+ nProvides technical support in the division for computer hardware and software.
% z3 }- n( s( W9 T3 X# U9 }  bTroubleshoots network problems. Installs and maintains PC hardware and software
; X% y7 r0 p, f0 \% X1 Y& F2 wto allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
' G% D6 q1 r" J" }, Xbe assigned.

& I9 L$ B: O" z( h# y' r  F• Installs computer hardware, software, peripherals, printers, and fax machines
7 I) U* b4 ?. L3 gfor the division staff.
( v+ S1 S; J7 U/ }5 d+ O• Provides help desk support services for the division.
: e4 `/ W- e) H3 `$ ]* }" g• Serves as Microsoft Office application support by assisting internal users in
0 h# G/ ^2 u# _# F& q: C" w% ~the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
6 B5 z" G# L1 @9 ]8 linstall PCs.
/ \$ z# g& d% j• Performs administration and maintenance of local site servers.
. l3 `) v7 X1 P; M9 M# v0 Y* b6 X• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
6 |' x' @8 r" F* ?+ _7 R2 L7 \• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
1 U- J* ]* R- v3 p: k• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
6 Z/ f7 J) {5 D% ~6 W• Performs basic administration of local phone/PBX systems to ensure the
: C% |1 y: O, q# Edivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
- S1 S; H5 {! |) D• Maintains hardware and software inventories using company Asset Management
6 s/ X. N: D* nsoftware tools.
* f- [$ P) p  s( \. U, Y• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
$ b  I" R/ `; L% X( {% }) Ssoftware/hardware and computers, as necessary.
0 {* U8 q, y/ Y# `* _# z2 G' y5 T1 K% h• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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+ T& ?( Q0 M! k% i; B; R$ KDaily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

• Analytical and troubleshooting skills
• Team player
2 B8 `1 ]" L+ M9 V' M# Y• Good communication skills, both written and oral
* [% d$ t3 }/ |6 J6 j• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

EDUCATION and/or EXPERIENCE
) ]; ~1 m. I* F" f
0 ?8 @& ^# m. E6 N+ F$ w# B• Technical certification, with a minimum of two (2) years technical support
: U8 r' i$ ]3 h7 ~* |) D* K2 \experience, or any equivalent combination of education, training, or experience.
. a3 G8 \8 |$ t' G8 L$ a# }1 V+ z• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
) X  i# }0 W1 {. q- A( K• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
# s' O. L' w9 Y& \% Y: e7 }servers including fax server systems.
1 A* K7 B3 m" C6 w1 Y• Knowledge of help desk operations, software, databases, and Visual Basic.

+ K8 H7 s0 i! E; y* ^1 dPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
3 v2 y; `* A1 jby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
6 @$ f! k' p( v: V
Work is generally mobile. Requires frequent physical effort lifting personal
+ g" q9 v* l/ e! Fcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
, \; r- I/ [  I8 [; s% t8 _/ i) Ais needed to carry out everyday activities.
1 ^5 n5 C  x7 [8 Y
WORK ENVIRONMENT
# g) a# d6 ?- C1 S
The work environment characteristics described here are representative of those
/ t* L. Z5 s% n  X& Z- F. Uan employee encounters while performing the essential functions of this job.
, [8 J: b7 F1 iReasonable accommodations may be made to enable individuals with disabilities to
& }4 ^3 N' y- z( V; H! pperform the essential functions.