Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
" Q! e' H# k1 Q8 Y+ I8 Lthe 2008 Report on Business magazine. Based primarily on employee input, the
# M0 L% p$ M$ I7 o6 P" Zsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
  J+ ~% H0 p9 D+ t7 wcenters and employs over 1,500 people, approximately 400 sales and customer care
" p3 q* m8 Q& ^representatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
$ D" S! l/ \, P4 Jbase salary with excellent opportunities for career growth.
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PURPOSE

; R4 b6 r' Q/ W- z  a  QProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
: m( `: N/ X" Z3 ?2 M: C2 rto allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

# o% v4 n. [6 e3 ?• Installs computer hardware, software, peripherals, printers, and fax machines
- A4 }. G8 Z6 U; b' R, a- {  ffor the division staff.
: V) ~; E) \6 X9 `  r• Provides help desk support services for the division.
9 P6 t- v; I) J1 d• Serves as Microsoft Office application support by assisting internal users in
3 g. v, [& s. d) Qthe use of Microsoft Outlook, Word, Excel and PowerPoint.
2 o  z1 t! w4 ^9 t5 ^+ @• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
& S  n- ?4 u1 T3 t& |• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
, ~. G- ?9 c) j, b7 b& @; b) w• Supports and performs tasks related to company IS policies and procedures.
& m/ G" |! ~  ^! X  {) g9 m• Troubleshoots hardware and software problems, provides software diagnostics
, a+ A# B% d  b/ E( band assists the users in resolving the problem.
$ S) {  ^+ l" _# d• Performs LAN tasks as directed by National IT staff. Tasks may include
5 y2 J' E" b, A7 |, sinstallation of hardware, maintenance of patch cables to standards, and assists
! j6 X, K6 Y+ ^  s: z; Dwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
1 q( m, E! N' Vdivision is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
software tools.
; i& O* O3 d+ i' o. O• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
* X" D. U! i% V9 X, U" ]software/hardware and computers, as necessary.
% L7 Q& E* |3 t5 D• Provides backup support to other IT professionals.

3 K) k6 x& z% m- p0 g$ GPRIMARY INTERACTIONS

, G" ?* @3 ~' t( e. z! q5 E' nDaily interaction with division users, division and head office Information
5 ]. |5 u9 N, t2 A) i; s$ T4 n8 sServices personnel.
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COMPETENCIES

# r7 T' L- d9 W6 s  m# P• Analytical and troubleshooting skills
+ q6 w" T) O/ _8 m( o( H• Team player
; m# b8 p# \, g6 r& ]1 b• Good communication skills, both written and oral
3 ]6 V; S4 I* |  S• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

+ P+ c3 F0 ^; j" |- _+ ?# s! OEDUCATION and/or EXPERIENCE
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5 q4 i3 @( x8 [4 P& w; I# m• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
1 t& x0 g! N3 Q* @. k* N• Demonstrated knowledge of personal computers (desktops, laptops, printers),
* B% n* Q6 o8 i8 {7 W( O" S$ TVoice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
9 }' r( q; T4 ^( Y, {Reasonable accommodations may be made to enable individuals with disabilities to
2 `# [9 S1 q$ s. u8 \- Iperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

WORK ENVIRONMENT
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- l" W8 r* |2 n4 T, g8 AThe work environment characteristics described here are representative of those
" P' E* q! Z7 u" ~) T0 {% kan employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
: ]% o& z; v4 Z4 s( U1 ?perform the essential functions.