Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
( s$ K+ f) t% b% Wthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
' v1 Q3 W! O) [( T, R: gsatisfaction, executive leadership, workplace culture, and more.
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( k3 A: m9 U  ]( e7 S5 f2 JCorporate Express Canada has operations in 23 facilities, 10 distribution
6 U% ^6 i9 r; R* u9 T* ?* Scenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
* X! f+ G# U) i8 Tplease visit our website at www.cexp.ca Corporate Express offers a competitive
4 ^3 x+ L$ n6 jbase salary with excellent opportunities for career growth.
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, L4 O3 x2 |& Z( A+ ~PURPOSE

Provides technical support in the division for computer hardware and software.
/ g: s1 O7 G% b5 T1 M+ dTroubleshoots network problems. Installs and maintains PC hardware and software
8 n% P7 A. l: ?( ^) k# G) Q) kto allow computer users to access the network.
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% u: i9 ~7 P6 G$ q7 z& K, ~ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
/ Y& |' H5 J) C0 E• Provides help desk support services for the division.
1 N5 K$ @5 m, E- C, s' `, `• Serves as Microsoft Office application support by assisting internal users in
3 Z6 ^' T* r" S* |the use of Microsoft Outlook, Word, Excel and PowerPoint.
; I! E; s" M7 U1 P5 N• Manages the desktop and asset management lifecycle process to replace and
5 p/ }- k" c0 ?install PCs.
. ]+ S. [: `( q" b• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
. {- N9 ]( \9 w# A, L0 S& z• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
# o' I6 l3 B5 \• Troubleshoots hardware and software problems, provides software diagnostics
1 ^" |! U- ^* oand assists the users in resolving the problem.
$ c  \7 K7 J' v4 p- ?• Performs LAN tasks as directed by National IT staff. Tasks may include
$ a6 `# |) {6 `. d, A/ m* d8 a% `installation of hardware, maintenance of patch cables to standards, and assists
8 q, z# w8 G/ @  r/ F1 Mwith component failures.
' Q) @' S" ^' \5 }6 ^* r• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
3 Q$ ^  O2 ~6 {. _: R3 y% Osoftware tools.
• Maintains standard naming conventions.
$ I* T; c/ l* m, ~# _: H• Coordinates with division management to engage contractors for break/fixes of
- z% _: @+ D1 t' X- Xsoftware/hardware and computers, as necessary.
: J" s7 `$ w; f$ |• Provides backup support to other IT professionals.
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! l) Q' d3 u; k+ l# K& GPRIMARY INTERACTIONS
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3 }% L. g+ k9 m8 _% v, I" @: Q+ \Daily interaction with division users, division and head office Information
Services personnel.

7 D! t* s) z% MCOMPETENCIES
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+ h$ X" Y* J% m) b• Analytical and troubleshooting skills
• Team player
/ ?1 W7 o6 o; E7 N* L) l) }( r• Good communication skills, both written and oral
- P) ^) I! `* P. E3 U• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
( T% O/ Z( J# P8 c9 d; w3 T# G1 T• Experience with VPN and Remote Access Dial-Up connections
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0 d) ^. N$ I9 p0 v' O6 vEDUCATION and/or EXPERIENCE
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3 P9 a6 f0 U6 [7 r* a# Y, d3 l/ O• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
: e! F1 U* }2 b- rimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
" p+ o3 {: j; r9 gservers including fax server systems.
1 @" Z: H! G, D+ H• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
# l; i0 u* S! ]' T! c* t. v$ }) @by an employee to successfully perform the essential functions of this job.
, G7 X( t- c$ i+ a7 C' ]Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
0 Y9 c5 j' U2 a# q# u0 {& _# Bis needed to carry out everyday activities.
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& j1 Q/ E6 V2 Y) wWORK ENVIRONMENT

The work environment characteristics described here are representative of those
! z6 A& D* a* T  D  San employee encounters while performing the essential functions of this job.
# f6 q0 j/ h$ B  XReasonable accommodations may be made to enable individuals with disabilities to
5 d0 k! r8 X8 b8 {perform the essential functions.