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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
+ ?, ^9 k2 j8 e& t  FOR1 s3 l* {7 P! n& h
OPERATIONS MANAGER - VENUES & PROGRAMMING
1 {: E. t7 Q! u1 c( l
3 |1 A) o0 h: N5 Z5 _1 c4 eREPORTING RELATIONSHIPS
- }. f2 |2 G; }4 dThe Operations Manager - Venues and Programming will operate with a  
" v  h6 [. A( A7 u' }  Idirect line reporting relationship to the SU´s Manager of Programming  
2 ^/ g: v# l3 G/ z5 u  kand Venues.
" _3 s. S- c4 O1 ~
0 r6 G. u7 x# [1 k% g/ `3 a4 A) yROLES AND RESPONSIBILITIES
8 b) i8 I# G6 q1 \; JThe duties of the Operations Manager - SU Venues are diverse and  
$ a' b$ P: o% N5 d" Cextensive, and are targeted at the all round smooth operation and  $ V3 u' P2 F7 _, c  E' ?- E' [% G
financial and operational success of the Horowitz Theatre as well as  8 s0 s$ y/ x' O: F4 c4 O) }
the logistical organization and smooth rental of the additional  # W, {4 O1 Q+ Z. i
venues within the realm of the Students´ Union.  In the light of that  ' W$ Y# S3 W+ v& V$ o5 Z- l0 k, {
breadth and complexity, it is not possible to fully define or  % Q: M8 G5 M# h, F; b+ I2 s- D) w
describe all roles and responsibilities in a document of this kind.   
. o! W. c4 n$ L/ z4 n: a1 \+ _1 I% f' YHowever, the main roles and responsibilities of the Operations  
+ K$ K! T' d. u; ]Manager are as follows:
( B' H4 i& |) }- r9 ~4 o8 [4 e0 s( C, D0 ]0 I9 x7 z, F4 n
1.        Space Roles and Responsibilities+ \" M+ ~) |  |6 X
2 X# H$ _  p; E. a
a.   To ensure, at all times, that the venues listed below meet the  / D, Y! C0 B( l; P$ m, ?
appropriate standards, requirements and needs, and contributes in a  
9 w; ~6 Z/ q9 N3 f$ Z* r) @positive way to the smooth operation and success of the individual  
9 ^% H( d2 G7 o8 K( x) irenter.
' J- F5 f) q- A4 X0 j·     Myer Horowitz Theatre2 Q1 R# x# k9 a" |1 _" W
·     Dinwoodie Lounge, M. {3 w0 {; e
·     SUB Stage! ~, J, u! A$ U. y$ u% }
$ B- v, u' S* H
b.   This includes, but is not limited to, the following:
5 ~  J: B. M7 @! N·     To plan the capital and supply expenditures to meet the  $ c/ x/ @3 D' a1 q. q& P$ j" }
production and facility requirements.
* A8 G- ^/ s5 |  G# f·     To ensure the day-to-day compliance of the venues with existing  + u5 A+ }3 H$ T
safety regulations and building policies.- Q  F1 C& Y5 G) Q" B. V% w
To ensure that the maximum potential of renters is met.& e1 T, }4 |  G5 [

8 j6 S2 B( C$ F2.        Marketing and Promotion
8 z+ j; k' @' w* {- y3 n0 b$ q; G8 E
# x8 h" \- s+ e0 la.   To develop and implement a marketing plan for the venues that  6 e3 Q' s% K* J: v; m
focuses upon advertising and promoting the venue to faculty,  
5 _- ]7 ]3 z& K8 p( Pstudents, and internal and external clients on an on-going basis.  
$ Y+ U$ `6 D4 ]4 ]6 tThis strategy will include implementing and/or delegating the following:) A  Y0 G7 P- r' N
·     To develop and maintain promotional materials, the Horowitz  
8 _) Y) i6 p$ D5 g* x" ?Theatre and SU Venues home page, newspaper and other advertising; to  , V3 r+ G8 }# b$ L2 K6 r0 @# n
take advantage of other internal and external advertising  % N9 Z# H0 ^1 Y2 k
opportunities; and to develop press releases and other promotional  7 {6 G) h* k9 B, C% q
literature on an ongoing basis.
' [, ]" \9 u+ k0 T& K·     To coordinate tours of the venues for potential renters.0 z4 w2 [5 D8 Y' {
·     To promote upcoming events in the Horowitz Theatre through the  ! u. ~0 g& E. g7 k
use of the Horowitz Theatre Home Page and the SU Events Calendar.
' J/ I& D& z- e& E·     To develop new external clients for the venues.
0 N" ~7 p% D/ w1 m' f6 d) j2 r. `7 w' V9 g6 n

7 S- I/ [1 U  i9 n* S0 w  y' U3.        Staff and Supervisory Roles and Responsibilities
! q. I. k3 y8 }: {4 T: P$ q
% C! G8 e; U' V+ `a.   To ensure, at all times, that the venues are adequately and cost- ! Q+ _& {5 b2 b% K3 N1 \* _
effectively staffed, and that the staff utilized by or within the  " z1 O) A( Y; B3 q
venues meet the appropriate standards, requirements and needs, and  
' N: L0 P* ~% w5 M/ G! R6 gcontribute in a positive way to the smooth operation and success of  & C7 l  O6 l6 p! i) x. ~' d, _
the renter´s events. This includes, but is not necessarily limited  
$ l7 R) ~3 ~/ m- dto, the following:0 r- b: w% Q5 R" G( m
·     To be responsible, under the direction of the Manager of Venues  
" a  {$ f! `  w6 I: D, c) Mand Programming, for all staff issues including hiring, disciplining,  5 M% t% {1 D: w
evaluating and terminating, as necessary.( N* H. ]: S4 y
To ensure that the Horowitz Theatre is adequately supervised at  
6 r+ N, ]5 C$ m* Gall times, this includes the development and implementation of such  * w7 }% g0 f& v) [
schedules and rosters as may be necessary to ensure the effective and  
9 }6 D$ Y* l3 Ecost-effective supervision of the venues at all times during which it  + e# \- q0 S4 b
is in operation or needs to be in operation.
& v# g; Y  ~- J* ^·     To work with the Technical Director, when necessary, to ensure  9 W9 r5 j* k& h3 u, r! q/ I
that an adequate and appropriate level of part-time staff exists to  
3 \( v* j9 s: `! I6 zfacilitate the smooth operation of the venues and to ensure all  ; ^% b2 v2 ?' S
renters needs are met.1 M& u( y: Y. C; K+ G/ u
·     To work with the Technical Director to ensure that the skills  $ C  W% b& S; n4 y* W4 d( F
and attitudes of all subordinate staff are appropriate in light of  + t2 @, E: t; J
the roles they must perform. This includes providing adequate and  
' H, W" ~$ N5 @4 ~# v% u& A+ y" [effective training (and re-training) in all applicable and  
2 w' {4 n8 P* i2 ]! A. aappropriate areas, and ensuring that the Policy and Procedures manual  * [! F$ p6 `6 H# a
is kep up-to-date at all times.
9 J/ @; w! r/ b! n2 L* _2 L2 B·     To ensure all staff are trained in and committed to providing  3 i# l9 o4 ^( F) c5 {! C: f6 {
excellent customer service to all renters.! a# z6 m) g( H
·     To work with the Technical Director to arrange staff  ( x8 I2 g0 k& d( u- t3 u
scheduling.  To handle payroll related matters, under the guidance  
2 s$ v6 {2 x$ @and direction of the Manager of Venues and Programming, concerning  % F" n  I' R# @5 K+ J9 Y4 r# U
the staff of the venues.7 ]" {( q3 g) v4 p1 d
·     Working with the Manager of Facilities and Operations to ensure  
4 Q: \) {# V4 m0 uthe appropriate setup/tear down of each venue.
  F8 R* B. `$ u) m. a+ f0 l' P4 R! z·     Working with the Manager of Programming and Venues to ensure  
- v4 U' }: ?: c* J9 R6 U2 rthat additional requests such as licensed receptions are arranged.
8 U( g, b6 D& M7 _2 U  J' ]5 J) I: d) t. t

: U5 Q) u- h/ v. Z4.          Overall Financial Performance8 ]  b+ Z) R; t/ a

) q6 E; r+ ^0 Q- fa. To ensure, at all times, that the Financial and Administrative  
+ v8 d$ r( c( ~systems and processes utilized by or within the venues meet the  ( y) @. c1 k. u) ~/ y) h, Z
appropriate standards, requirements and needs, and contribute in a  
) ^: z- v3 }5 U4 P: L$ e8 l- Npositive way to the smooth operation and success of the venues. This  
, ]$ @; a- c- N  r5 N1 Mincludes, but is not necessarily limited to, the following:
) ]+ s2 s4 b) l* S* F# A' l! s1 H To provide input and expertise in the formulation of appropriate  / Y1 X& }* A- v! E
operating budgets covering the venues to the SU´s Manager of  6 a: N, @9 V0 L+ W& g
Programming and Venues and to discuss and refine those budgets  
1 A* Z" U. G, GManager of Programming and Venues, and Manager of Finance &  
: [# U) Z9 Z' ]1 `" V  JAdministration prior to their submission for final approval.. d, ~3 z( o6 k2 _
·  To manage the venues in a manner which adequately and effectively  
1 Z( K1 w, Q0 @1 W6 Qreflects the budgets approved for the venues and/or which reflects  
) t8 I; W; }$ U- uthe best interests of the venues and the Students´ Union.! S* Q/ _' e" m  a( V
·  To function as the key player in the submission of financial and  7 `  B/ K8 Y3 Z3 o1 W6 u$ {5 u
administrative documentation covering the venues to be used in the  
& O5 C' j) L( g  z! W1 n7 V" A0 Pcompilation of monthly and annual financial statements, and such  & B& g9 |& z9 F1 @( O
other reports as may be necessary.4 D6 }' m5 V. v" n. z
·  To discuss those financial statements and other reports, together  # M0 n. i4 W7 A% }2 b. ]$ H
with all financial and administrative procedures, with the SU´s  
3 y* A1 C8 S+ L; \( P  G( ~5 TManager of Programming and Venues and Manager of Finance &  
( \8 X% f% @' [Administration with a view to determining and implementing action  7 y7 I% \4 Q* \& Z& w- D+ g0 L7 r
aimed at improving the financial and/or functional effectiveness of  
6 N+ a, Z- H* v& t4 g1 g3 ^7 U0 @the Horowitz Theatre.
. D, p! `9 l1 S·  To ensure the existence of adequate, effective and accurate job  
2 {, N1 {' v) Gcosting systems to be used in connection with the determination and  
9 ^/ X8 `- J) D& a- M, @3 a- fsetting of appropriate prices for rental and staffing rates for  0 L0 p$ m' ^: |* h, e! M6 n
events held in the Horowitz Theatre.7 E! c1 Q# h7 }* y) v4 k
·  To develop accurate documentation to be used in connection with  
( U- J5 U/ y5 m/ ^" b5 P% jthe billing clients, and to forward such documentation in a timely  % |6 N$ j% A' g4 N) B
manner to the Accounting Department.
# ?+ G8 r( H* X' ^  x" b- ~4 l·  To recognize, address and handle all matters relating to financial  
( u  [8 B) w  @7 [" k- Gand administrative procedures and systems in a manner which reflects  
+ E/ ]! U$ V  Kthe requirements of the SU´s Manager of Programming and Venues and  % b. i! g' E6 t5 `, g' }* s1 i5 F
Manager of Finance and Administration, and in a manner which  ' j" r0 r5 p' q. c
contributes positively to the smooth operation and success of the  
8 ^3 K) U% N0 ]- L" o; Tvenues." s2 w4 O; l( ]  A

; V! g4 n  g1 ?# a/ C5.          Overall Roles and Responsibilities/ q) ?% _8 E! @  V5 `& u
a.   To ensure, at all times, that the systems and processes used in  
( t9 I: ]9 t$ I: @5 h# drenting the venues meet the appropriate standards, requirements and    s2 D4 O; `8 g# m6 ~' }8 S- t
needs, and contribute to the smooth operation and success of the  " W; h! q6 h  z1 e# T. ^" e3 e
venues. This includes, but is not limited to, the following:6 s8 n! x& ~5 o: [5 H* h1 ]4 }

% W/ r: |0 o6 }+ J5 E·  To recognize, develop and set in place such rental procedures as  / N, _$ ~+ W! l  [5 C+ ^7 z7 H) R- c
may be necessary to ensure the smooth operation of the venues, this  
- R3 f+ N3 x! l. M) \. ]is to include but not necessarily be limited to systems and processes  $ H# E! E4 I, ]% W# k1 a" o5 Q
in the areas of contracts, inventory management, contract evaluation,  7 q* Z9 _5 _9 v
pricing, costing, equipment usage, rental/contract invoicing,  
. i; z0 m: \, C" k1 s9 itogether with such other systems and procedures as may be necessary  , O/ r# B, |7 V: f2 H. N
to ensure the smooth, secure, efficient, cost-effective and  
7 K! |$ B. K$ e3 u; C% zfunctionally-effective operation of the Horowitz Theatre.% ?; F# N0 b5 e6 l  J4 c+ v
·  To recognize, develop and set in place such operational procedures  
* G6 t5 E" a* p" u5 b: jas may be necessary to ensure the smooth, efficient and cost- - v5 @$ q5 u. \! M) Q, [, I3 o
effective operation of the venues.  f2 [$ y  ?& ~. S9 e; ^0 a: b2 k: X$ s# T
·  To negotiate rental lease agreements (contracts) relating to  
% ]* n9 O  i% ?) P5 Idates, rates, staff and miscellaneous charges.
: E, O2 A- J9 ^·  To ensure that adequate inventory is available at all times and  
) h  V7 `/ E: K; Qthat such inventory is stored and issued in effective and secure ways.
3 s! a0 c0 f1 @" c. l* X·  To consult with renters as to facility issues in producing their  
2 ]; a0 Z3 p( `- d& Mparticular event in the venues.+ G' X# H0 ~/ o0 D: o
·  To provide the venues on-site staff with such documentation and  / K# x. V& t# f+ J
supporting information as it may need to effectively fulfill the  
6 \) f- e9 b3 ~; eroles they are to perform to ensure the success of the renter´s event.
" _/ ^# |3 F+ R; a& K·  To produce quotes in respect to staffing costs for a particular  
$ h) O( ], r6 e6 s$ k2 t  n. U, M! c$ jrental with consultation with the Technical Director.
3 V9 X. Z2 M* m$ p: ?: k! d·  To ensure that all queries raised with the venues whether from the  " s: @9 @  A( B, G" U  \2 o
SU or renters, are promptly and effectively handled and adequately  
2 l3 f" N) x' Q9 G" b; v# ?answered, and to ensure that such action as may be necessary in  % m* i4 B( W, ?9 z5 Z2 |
follow-up to such queries is taken in a timely manner.
/ D- }, R; D: b" h& B8 S1 n To ensure that the venues and its capabilities are adequately,  
# Z4 B7 \% P' B* }effectively and cost-effectively advertised and promoted, and that  
2 z, |8 }, a' X5 @1 s3 z* Qthe cost of such endeavors does not exceed the budgetary provision  . x# A6 w$ }1 ]% U2 [- N
made for them unless prior approval is given by the Manager of  
: ~5 V% _; g0 ]3 S0 X, H7 E4 ?Programming and Venues.
# J+ F! ?! t1 y7 L3 W* P" g9 j. F·  To act as an informed and knowledgeable resource in the case of  ( U5 s  p8 P% M: [, H! [+ ]) n
significant challenges and/or problems surrounding the tasks of  
; L) c" ]$ Y$ l" m# Z% s. Imarketing, administration, operations, and any such other matters as  
% u* ^8 |% |+ j" smay provide such challenges and/or problems.
0 h3 m7 S% U4 v·  To attend such meetings as may be required to support the smooth  
: A' s$ g8 ?) e9 b6 Toperation of the venues or the Students´ Union as a whole.
" X& U4 `1 L1 q0 f- J0 c·  To perform other job-related duties as may be required by the  
" A+ i8 I7 A% n) ^, [* B& n: s$ ]Manager of Programming and Venues in order to ensure the smooth and  
/ Y2 J1 U; B! C, A! b. b3 b7 {secure operation of the venues.! `9 V! Z3 n# V2 o0 ?! ^5 n
·  To recognize, address and handle all matters relating to overall  . V5 x* x: J, |
operations in a manner which reflects the requirements of the SU´s    h. t# ?0 l3 ^$ W' W$ G! A
Manager of Programming and Venues, and Manager of Finance and  ) D$ S# h; `; Y- [- y4 N
Administration, and in a manner which contributes positively to the  
2 }7 Q3 @( R6 _+ C" C* D, [4 Wsmooth operation and success of the Horowitz Theatre." g' c  @' j) n+ I, w6 J

$ B5 N4 G' B) n- M% w, {QUALIFICATIONS:
" n, [' @0 |4 }) T3 t' Y6 _9 y1)             Minimum two years related post secondary education, or  
; V% O1 G4 G& U' o- B1 R$ `' qan acceptable combination of education and experience.  c* N8 R+ d7 c: m
2)             Supervisory experience.
3 h3 ?9 j# Q' w0 g+ F3)             Ability to create new initiatives with little or no  
5 u1 P  H0 I' rsupervision.
9 O$ K) n$ m8 C+ P8 \1 E4)             High level of creativity# s6 O% f# F5 p$ N8 {. F
5)             Knowledge of budgeting and staffing procedures.0 G8 N/ Q. {4 }) a" u1 T+ `( f; T
6)             Excellent organizational and communication skills and  ( b1 v) o/ p) i8 Q
strong writing skills.. p/ j5 A) E7 d2 b. E/ w
7)             Dynamic individual with experience in large group and  
$ B; ]1 o3 D9 J  ]5 H* uone-on-one promotion.
( T4 f; b, d* N             Ability to work with students, staff, University  ' e/ D9 n; t* z0 N! J
faculty and administration with a dedication to providing excellent  
$ N2 J# G& ~7 p' pcustomer service.
8 [) e9 k; X3 f5 k8 Y2 t/ oUnion exempt position
' m6 c8 @( V8 l& ?3 KJuly 6 2007
2 [+ o: P) ]& D, K& N& _( q, `
, d; a- C! z: O" F$ z7 \" S! LPlease state salary expectations: D4 U% ^2 D+ U3 N
0 Q( r  g* a5 g, [  e: D4 W
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  " ~! c, v0 a$ r9 x  Q7 `5 w
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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