Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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( Y3 d, @. b0 j; @, }% @' r9 k% N, yLocation: Sherwood Park, AB

) c: o& O: D0 D& H. tHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description
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. \6 J* F( E4 B  a( ?Requirements:

8 ?; I% ]9 g/ a2 w2 X1 [! F& \Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
3 I) x9 U4 g5 m& zThinking and working logistically, responsibly, independently, accurately and timely.
& \" b* h" M, {/ o; I  bExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
; {/ e7 \5 v# i9 B/ z9 PStrong Excel skills is required.
Could handle high pressure work and cold calls.
& E3 w$ r% d/ r( z' ZWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: z: y% J& U. G" |; e  qstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
! ]" ~6 e7 H3 T; R: g$ ZOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
2 f' O- k8 k; g8 O4 w  tCheck Customer Credit limit according to guideline
: V0 F' ^% J- h7 TOrder/Data entry Accuracy in time manner
$ Q. y% ]7 L4 X2 H# ACheck order Accuracy in time manner
2 G# i( V4 g9 t4 Z* yCharge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
. O/ p- F- L" ?0 @* @closely.
# Y) o6 P9 V3 [4 ~- u% Z7 O# zSubmit ASN and invoice on Customer Portal in Time Manner.
2 K" G$ n( Q! P* QSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
% x4 B7 N. f( X! `# M3 oCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
% ]9 H0 q7 h  S  ]2 V7 o+ Rproduct in transit and missed deliveries with account representative
3 y- J/ g2 {; k! _5 M+ G/ B# V! pSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
& ~8 R: v& t+ H& \* V6 rEDI accounts related work and others as required

8 {8 J( N; V+ S! x" S6 c7 \Others Related:

7 j  d8 ~$ U) X# w6 iRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- j8 `5 x8 V+ F8 }! h  LWork out Sales or Inventory related Reports on Monthly Basis or others as required
' h5 [5 `0 r' z  D: f# [Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
+ O7 p5 G1 |" I- X/ _6 M" ~0 nAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

2 D: R$ g* g! B$ jExpected start date: ASAP

# l4 J& w- L2 H# Y& J; v: ^Please email your resume to info@hapetoys.com, thanks!