Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

7 z2 \5 k: K- {7 j0 n- A) XSalary: $35,000.00-$42,000.00 per year

  K6 |& I) z6 J% }Job description
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Requirements:
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4 W# x5 \6 N/ Z- ?7 |Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
) B1 `7 z- q$ |0 MMust be detail oriented with the ability to multi-task and strong time management skills
( I" w' Y" r- f4 a8 ^/ IThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
7 |/ {# O( X# _% g+ s, XCould handle high pressure work and cold calls.
% i% J6 ~# Y2 A5 y6 ?( S5 m1 P) cWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

( U" C: v, d- D* nOrder Related – Time Sensitive

Order Acknowledge by email
2 Z, ~2 h4 b- F' U* |Print and Review Order Details according to guideline
' _$ o$ _: r! A, e7 R# s1 I, HCheck Customer Credit limit according to guideline
6 R$ B0 P) y' r3 s- _+ }Order/Data entry Accuracy in time manner
4 Y- e2 O% Z+ V1 u/ S5 `( jCheck order Accuracy in time manner
Charge Credit Card to approve payment
4 V3 w& k+ R. Z" ZSend orders to warehouse to process
1 X# }1 q' G8 f7 DCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
* w# v$ n. F  K# rAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
" k1 c& X" O% w4 q* E% w8 V6 jclosely.
" r& c! t9 c& b& Q9 {3 ZSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
; u( R5 ?( X9 }" J8 @6 Eproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

# D& Q6 P8 X! L4 ?: @Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
; B. {( c1 x6 T9 ^8 k" {Customer Service and other duties as required.

Expected start date: ASAP
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4 Y% K/ @9 g; v7 F8 t: YPlease email your resume to info@hapetoys.com, thanks!