Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

( }+ X& g4 P, v" e: q" Y6 r5 J  j! cLocation: Sherwood Park, AB

6 e# q& Q2 x$ n7 qHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description
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Requirements:

% Y/ a& \1 R3 O3 ~; X& ~Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
2 w" c: R7 T) U9 @# \( F. A) kMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
- q2 ]7 _; _! z* k  G" T! gTeamwork request - Works well with others and independently. Work needs to be done in time
# {( V3 ^) n/ _2 c* @$ lmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
- T% y9 I+ v2 h+ L- x, }Strong Excel skills is required.
  `' p% S9 B$ T7 jCould handle high pressure work and cold calls.
( v$ Y8 a1 \) ^' c! L9 s' ^; zWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: n& s: z) l' jstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
' k% @3 e$ v/ T1 P: ]  p: ^8 f( sBilingual in Mandarin and English is required

Job Duties:

7 {5 V' n9 L  c( W  NOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
# a+ Z7 q- {" _; NCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
# E) F& B4 F2 T% f* FCheck order Accuracy in time manner
) }/ z. \$ o8 }* m" _7 QCharge Credit Card to approve payment
' ], h4 R: b+ H2 P5 D* O( E4 QSend orders to warehouse to process
2 B4 ?# n/ b5 ^& \1 d* c: [Communicate with warehouse if there is any special request or Inventory Shortage
7 p" o% S3 ^. [) Q- F4 [Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
" a( s! V7 a* w! [Addressing and resolving shipment and inventory issues independently
8 a/ }9 T/ {) d6 ZReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
' N  L  y9 T1 s) Xclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
3 |  O0 @5 g/ x3 z& U! I3 }Submit weekly inventory update on assigned Portal
& |; m/ k. f* A5 U4 j2 JCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
& N6 v3 f6 m1 gSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
! t) e! L! i! B/ X- ?/ {0 wAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

& }3 e- J1 x6 o* |Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
: _: m1 f$ h* C6 Y$ UBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 O9 W( q: |7 `1 N$ sWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
' q6 A- q2 ?  yCustomer Service and other duties as required.
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Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!