Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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; ^7 e4 w4 f7 z! y7 {! }1 S( oHiring Position: Order Processing & Admin Work Coordinator

( c7 N: `: e$ G* A! B( G/ k+ iJob Types: Full-time, Permanent
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) [" F5 C3 y9 f* I1 g8 Y& ESalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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/ M4 G+ d+ t) D' d3 q& a# G! gCarefulness and Accuracy about data checking and data entry.
* y6 h/ o2 e( k( O9 X3 IAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
/ {* e9 d: M$ v4 RThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
' G- s+ T1 D5 ]0 H3 E1 w+ JIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
0 h0 K7 i2 x& A' C* O, mWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

Order Related – Time Sensitive
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6 E: E0 M/ i% W* ~. {4 KOrder Acknowledge by email
  e5 ~: f" ^- q. A/ k, MPrint and Review Order Details according to guideline
" T: U" t) P+ ~- ]3 t1 K* DCheck Customer Credit limit according to guideline
. p2 x; F1 y0 ]Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
2 \* E" L8 y2 X+ WSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
' W. O6 A/ [; l# ?! kFollow up and report about order status
- ~+ G7 }. d: r+ GEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
- {+ U4 ^3 d4 u! z# S, {Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
* r+ K% w2 C; I3 zSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
. H) H1 B6 n- ^: q2 h" x& w/ ECheck Customer credit and fill backorders accordingly
  @! O& s  s8 Z- c6 Y) b; LCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
* s% y! z* j7 t7 Eproduct in transit and missed deliveries with account representative
; n; q# v8 p# [. DSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
4 K8 r& `6 E& ^4 f+ Y3 H) qAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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% m: |/ W/ L! u. ?; G  jRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
/ j0 @% z# p' I3 f' X# e( P0 hBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
8 l2 J& d9 l* S3 M, tWork out Sales or Inventory related Reports on Monthly Basis or others as required
" y$ f% N% A  m" a2 ^) H2 P& GWork out Weekly Sales Report
( e" L, u" n  c( d& M' dData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
$ @3 X5 k/ p0 l' B2 WAssist Auditing’s request for Order Processing related procedures
5 I* }% o0 u% I4 h! k+ vCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!