Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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2 |0 N. H4 a' c& d& aLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

# r7 p& _/ b  G5 d  CJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

  {8 ?( n" r1 T0 kJob description
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) w9 L- K5 w  X7 iRequirements:

Carefulness and Accuracy about data checking and data entry.
% v7 J" y) M  P4 o3 v8 G1 xAttendance is key factor
) D, a. S1 B7 {+ v5 d( p6 m  t% GMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ c! e% c# B3 ostatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
2 O* \: [( s9 GBilingual in Mandarin and English is required
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) N/ i  S9 u) g$ n. aJob Duties:
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Order Related – Time Sensitive

( I+ I4 l! p) @! zOrder Acknowledge by email
6 K" a/ a" p& Q7 k" o; pPrint and Review Order Details according to guideline
4 ?+ |: v  I* i$ NCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
! ?0 J; |% A% {! W5 `! r4 e; h& GFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
  r5 Z2 ~8 C: n. }  f: kAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
+ Y) F0 U! j+ I8 W  t8 bclosely.
$ k) a# ~" g, \4 j3 x3 {# P) @; cSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
' t  \9 [! H% \% r/ {) eCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
: m0 r  ~* c' ~; e! Q0 }Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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0 y# z1 o) c5 O* B, `7 s5 S* TOthers Related:
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$ F% r* {: u+ w3 dRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
- C" n' g* O  ]3 q9 LWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
" Z/ M7 C* T8 _4 S0 y1 H# ]Data Analysis on Weekly Sales Through Report for 2-5 key accounts
" \7 J% O* ~5 D- E6 [Update system with Shipping information at order level
, ^4 S4 m( D/ T6 c& |8 M! ^3 OAssist Auditing’s request for Order Processing related procedures
5 \9 y5 C4 ?6 x7 a  _" e/ ~Customer Service and other duties as required.
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" h6 Z( o5 x' l6 jExpected start date: ASAP

, c* @) J- F. ]3 BPlease email your resume to info@hapetoys.com, thanks!