Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

- s- M0 z2 e4 I1 WJob Types: Full-time, Permanent

4 T$ i; D/ A, X) W( PSalary: $35,000.00-$42,000.00 per year
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* c6 T$ ~: \1 l# e1 ~0 S7 HJob description
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) _  g- Q9 _# V+ k4 s( ]Requirements:
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Carefulness and Accuracy about data checking and data entry.
# h* T0 P. I1 P2 @6 z- |  d3 [Attendance is key factor
# [7 \$ y0 ^, A( k' JMust be detail oriented with the ability to multi-task and strong time management skills
4 R( K6 m5 O  ~% _Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
8 f1 ]* ]% p+ O0 i: |Teamwork request - Works well with others and independently. Work needs to be done in time
3 j$ Q7 z/ x4 [0 @$ j7 v; pmanner.
: R+ G: u- d2 m4 s" G$ TIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
" g1 J4 d/ K1 [/ Z# G/ l' d+ `Strong Excel skills is required.
Could handle high pressure work and cold calls.
9 {. N, @8 `0 N2 `Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
% v5 B; T" _3 T3 x+ t1 nstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
$ A% `0 h+ |: z) VOvertime may be require during Oct – Dec busy season.
5 z/ u$ t* ^1 ^5 w- r, A: VBilingual in Mandarin and English is required
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" W% j3 }! K& r" vJob Duties:
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& i1 z. Y9 W. vOrder Related – Time Sensitive
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Order Acknowledge by email
% G: ^/ h6 C- a+ |7 T/ |Print and Review Order Details according to guideline
6 P+ C; C$ ~) Y/ C, ?Check Customer Credit limit according to guideline
: }4 l" c/ E. i4 G1 a# rOrder/Data entry Accuracy in time manner
9 P) m0 V3 Q- Y4 |) J4 `) x1 Q1 {Check order Accuracy in time manner
( @. j0 F+ z. F6 @1 u$ H( lCharge Credit Card to approve payment
Send orders to warehouse to process
9 }7 n3 r" |. u- U5 }, v* f3 RCommunicate with warehouse if there is any special request or Inventory Shortage
+ t' f! Q; o- s' L) F" p, [! }Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
0 |0 _, L4 E$ }" ]! w7 ]closely.
  u, ]0 }& H4 T. M* [! ZSubmit ASN and invoice on Customer Portal in Time Manner.
8 J' a  R! h5 g+ c" v+ C& m9 v6 ySubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
! N* l; @1 N+ F$ r) g; o4 SCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
* w: H% x0 W2 tproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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2 d( [/ A# p& Y' F2 G) V' WOthers Related:
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" z6 @& m2 p$ ~8 t3 g& E. d1 nRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
& r3 o3 d# Q9 ~: R6 ]Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
+ B8 j! K5 Q2 W( V. IUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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: j9 w1 Y! G* k- G. X" BExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!