Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

  n3 R4 R% s$ r0 eJob description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
" L# Y# r: b" v6 g* E( z6 VMust be detail oriented with the ability to multi-task and strong time management skills
, U: q4 {/ j: u+ G3 qThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
7 o- V4 U7 {  H5 {; ~, tmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
' t& x# u' I/ m$ J. J/ q: [; ?, }Strong Excel skills is required.
9 K. x& S2 l. s' T; y$ p9 b3 F% RCould handle high pressure work and cold calls.
+ Q7 ^5 C0 T5 T7 C- P* F3 qWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 X7 l9 @1 l/ f! j1 Hstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
* ]& C* Y; V3 D; z# zBilingual in Mandarin and English is required
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. w- c  |( D3 L, j5 EJob Duties:
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4 |6 H/ V& W$ T6 I: W8 }. Z8 }Order Related – Time Sensitive

( l6 x, H* i9 [( j$ WOrder Acknowledge by email
Print and Review Order Details according to guideline
4 G! J) `$ h5 C1 o( t" kCheck Customer Credit limit according to guideline
3 H: |0 F7 i' R% V& a/ IOrder/Data entry Accuracy in time manner
. C$ E$ ]* R# G$ O" oCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
4 h, C8 W0 A& m) @# ^# wCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
! n1 W8 t; `. o5 j4 O) VEnsuring the safe and timely pick-up and delivery of shipments.
% F( ^  ?4 g& R/ Q0 wAddressing and resolving shipment and inventory issues independently
5 z, ^, _" y6 z: bReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
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Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
% T# |4 ^& z0 m) t0 {. g# S7 L5 mCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
; w+ i- a1 s& o5 _% `  fproduct in transit and missed deliveries with account representative
6 ]% J1 j6 L' j& q9 T) j, oSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
& H4 j- c( N9 x  h6 @Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
/ t, U) w' Y/ l7 OEDI accounts related work and others as required
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- O; C& |* E$ V7 c2 X* jOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
" x" x, c, ?7 _2 e: eWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
4 F* m9 t7 P1 c! n: ~6 N: [5 q6 {Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
, W3 U1 b3 Y' h$ TAssist Auditing’s request for Order Processing related procedures
! P0 b5 L+ L( K8 |- lCustomer Service and other duties as required.
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$ T. Y( @* N+ i( m4 F/ A3 ?Expected start date: ASAP

3 r5 x, y7 v2 h- `9 c$ _Please email your resume to info@hapetoys.com, thanks!