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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
( F. m: p" d% L1 a有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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6 X$ u# Q' P, E2 y* sResponsibilities include:
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! y$ D* S. n5 t1 FWorking closely with marketing, sales and programmers to facilitate customer system integration.
1 S2 O5 G0 v- }. @8 GWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
/ d( b) d0 q1 H" H+ s6 vTechnical support and troubleshooting of client software implementations and customer issues or problems.
# |5 s/ j9 q( b0 E" wCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.' X5 B7 x" A r$ F7 F
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Requirements:
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- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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$ o) r! M6 [* f3 K. [- Ability to communicate in an effective and constructive manner with customers or potential customers
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* o9 Q: m# ?& p k- }6 P t- Previous software support experience is an asset9 d r* v8 }: j% K3 [; y" o
' l+ J* b+ X \; ]+ b0 T- Post-secondary education is an asset5 @5 F, ]; Z/ u
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- Intermediate knowledge of database and web-based software is recommended, q$ m1 z( g' R; c. @
( H" _/ f! d. [5 X" u7 v2 f- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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