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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
& A* [1 n/ K& Q9 `6 k7 q有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:1 r2 f* f, o* m% p$ p3 \9 S
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Working closely with marketing, sales and programmers to facilitate customer system integration.& R" O0 l B# E# U# R% d9 b& G
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.6 T7 k& C* s1 j* Z$ T0 R# J
Technical support and troubleshooting of client software implementations and customer issues or problems.
( L, U* o5 @2 ~( {Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.7 X1 c" d9 [& i
8 e' P2 Q+ \7 u4 `( JRequirements:3 q/ c/ ^) ~3 g4 w9 l% b& Y
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- Advanced computer and technical knowledge$ R# {& r6 x8 I! h) q
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- Ability to solve complex problems in an efficient way
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- w+ O U' o4 q0 Q4 ?7 G* I' E' j- Ability to communicate in an effective and constructive manner with customers or potential customers
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- Previous software support experience is an asset
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- Post-secondary education is an asset
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8 y; ^, S9 j2 G- Intermediate knowledge of database and web-based software is recommended, |5 N& A7 ^ Q1 Z
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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