Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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; m$ S% {! r0 yJob Details
Job Description:
2 F# N6 b2 o; E" V9 IJob Responsibilities
5 D, v2 Q+ a% S) _1 C. X- q•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
3 i% h0 L0 k$ m6 i- b" X•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
4 C4 |6 D# K, G, _! f•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
/ U' f4 N$ k# D•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
9 ?: t. B. `& a/ D5 o4 x$ U, @•        Attend Cluster meetings.
' C5 c4 i+ M/ g: J2 r/ q4 g•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
! Y) y" g1 s- k! i6 {& r•        Handle any issues dealing with high speed internet in guest rooms or business center
+ N& S9 Q* B$ T•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

* @3 X3 O  z, m  d4 wRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
/ t/ g9 h) D2 t% W! J) n7 L• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
' V' C- a. n5 w" U% B• Background in the development & execution of business and operating budgets;
' s( K4 Z1 R, J* l) {: g  o% U( b* X• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
% ]& m7 a- p: J9 s( N• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
. X) {0 S1 m7 |) }• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

, ~6 {5 M5 j2 P! {6 L3 A; n" d, N6 ^Additional Details
$ F$ U' S( ]4 @5 u/ a! L- tJob Available: Immediately
1 X+ a6 n) \7 x% G' B7 H9 J- FBonus Plan: Yes
2 N* D+ X( }0 T/ ~Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
$ t! i; {& C7 t0 S' a8 hOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
- M" M( {- y! R* Z4 xIndustry Categories:Hotel/Resort
" u3 U2 j$ |; m2 x) ?4 WPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
$ d. H" ~6 D' R) J+ J( T