Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
6 \# d* g; x  t) Z% `3 ?Email: whg7104@whg.com

$ R! [9 w$ b3 p' PJob Details
* Q" [+ }$ j% L* k2 fJob Description:
/ V' G' [" T* K# AJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
# V( ]* n& v7 D- D& q•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
" ^/ C: F) C% o' f•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* J3 X1 r5 K' l9 C' U8 [, `•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
  w0 q/ i( L2 Q! i•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
  H7 [, X* J2 k6 R( W$ O  H+ I•        Weekly scheduling of the front desk staff.
5 Y! B$ m! U$ h5 d•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
1 Z6 I+ r& U" {•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
# Y$ Z9 C2 y5 I! f0 S$ h& a  j•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
: X' x2 G" C( |( k5 [1 C# n6 ?•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
6 b0 T3 z5 P4 j( S•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
7 O- p/ _2 ~! N/ e! M
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ i* f8 U% R  b, b( p% D• Ability to work within deadlines;
% d+ p- @, k4 b• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
5 g  g4 L7 D7 J* p& H% X. t• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
# b' L2 E5 `# t& z: f  |! P5 L
Additional Details
Job Available: Immediately
Bonus Plan: Yes
5 F( |$ S1 r1 d7 D& iWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
5 s6 \' O7 T; |2 SEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services