Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
) g, k0 b' x5 f; z" vJob Description:
Job Responsibilities
* L& N' D5 u5 l- o2 P•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
2 i+ E, K& u' ?- G/ C. I/ ?•        Oversee hotel security requirements.
4 g) Q5 M0 G+ M! w2 \•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
7 O* u1 Y- c( z0 P•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
; x' {: k/ a% n3 a/ N0 j' a1 R•        To communicate effectively with other Departments Heads to levels of business and type of business.
4 {; v/ s( G$ {8 p1 |; R•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
* b  B5 E" n5 A6 T•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% G7 ~' U! f$ B/ H! R/ ^5 g•        Weekly scheduling of the front desk staff.
5 Z, Y. X6 D$ B4 p$ M•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
3 @- z0 h& A+ F' E& R( }" O" w5 L•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
1 e/ B- K/ g- z8 }•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
, P- s7 ]0 K, W•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

/ K. w- ^$ ]! w' q6 {  N/ mRequirements:
- [1 U: h. Z3 i. \- ~" N  ]- c•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
7 K% W8 t$ h$ e1 R% I• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
' ]% b5 s% t4 v% R4 xJob Available: Immediately
4 F: o; a& P/ c9 d/ mBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
  b3 y3 G( J8 rPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
+ b. i, v! @7 o2 `( d+ M