Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

# s* @+ I, B: q  B& c" y9 zJob Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
' q! x* V/ F  k1 I3 E! Y•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
  {5 E" I% v2 _1 U7 {•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
  K- P- O1 Y6 ~6 o& U1 D•        To communicate effectively with other Departments Heads to levels of business and type of business.
& a+ W& z2 L3 [; _- ^4 W•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
6 V5 A. m* m( r  Y•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
1 z4 Q: J; S% h9 Z$ ?•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
( A. [: r( D7 K' ^•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
2 Y  H  y# z  V2 k& b; b$ g•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
( N1 P- z+ V1 |2 ^* @0 u5 J. `. B•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
1 ?% n* H3 ?" u$ t8 V•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
3 ^! ]* b2 W) q• Ability to deal with all levels of management, staff and businesses in a professional manner;
. X9 z5 Q* f* Z9 c8 y3 u$ u• Ability to lead and develop;
: B5 R. ~# S* W) k3 [; l• Background in the development & execution of business and operating budgets;
5 d" r7 O6 S- Q" S/ G/ @• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
& n; J  I/ l0 C• Proven ability to manage multi-tasked assignments;
8 M. n3 d4 x; o8 V. C• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

. e4 U. ?- e* b+ ?) v6 HAdditional Details
  o/ v2 f, y5 ^* C: mJob Available: Immediately
# \) o. ~5 {& l2 K* c6 a: s$ [Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
5 c- p8 x/ k* p+ F/ d6 T9 HOther: Meals, Drycleaning, car allowance, medical, dental
# g1 b9 h& X: d% kAccommodation: No
1 A3 k6 p9 L6 ~Management Position: Yes
Entry Level Position: No
5 ?7 [, x$ ~4 ~4 L. k  X  HIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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