Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

7 E6 c4 ]. W/ o, a4 I4 I5 wJob Details
Job Description:
$ X- c* _& P( `6 ~5 n: o6 ]- q' QJob Responsibilities
9 n% x+ p  v' [# d1 [•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
! g) u% G' D7 h; n% N•        To maintain or exceed the established standards of operation.
: M5 M9 y: a+ `, J, K3 p$ Y•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
% ~$ n1 {* L2 ~# a3 D7 b•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
8 a& L/ o% F; d2 C# Y  Z•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
% Z5 R+ B1 p) m5 m' P•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
7 D7 N6 M- w$ i' S( L•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
  S/ o6 Y" N" c: j, q7 t1 `' h& M' {•        Any other tasks assigned by the General Manager
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Requirements:
1 j1 t$ n: V& v•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
& G# M/ e; Q4 n' E8 l* Z. x• Ability to deal with all levels of management, staff and businesses in a professional manner;
, E% V7 _2 Y. }* g• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
  G' z: b2 J+ U2 F; F• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
% L2 p# p: `' H7 F• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
" |8 C  M: ]; C2 e7 ?& D0 aJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
" Z% w" b' J+ r& S4 G6 MIndustry Categories:Hotel/Resort
0 M/ D6 {3 v3 v2 e& ?; iPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services