Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
% R$ B+ z% {7 F7 G7 J" nDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
" L) B: A0 r1 W. C" ?5 S0 v! wJob Responsibilities
9 L9 r' p7 i8 U•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
) M# G& F6 g4 s( B+ X$ t0 E•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
% d, n) S7 \) }) q, A/ W' w9 |•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
. J0 x/ M4 U% b1 V+ a8 y•        Perform 3 month and one year evaluations and/or when needed.
4 e' f  \! i$ Q& l. M# ?& [# b/ j3 [# ~•        Leading and coaching to provide exceptional guest service.
, J% Q# w8 t2 V2 n  M$ Y•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
1 H" C  o/ ~7 I•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
/ {' L) n+ J7 R8 m$ b" S  _•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
  R$ W& `, _! I' {! c•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
! P2 f  I! w" ~• Ability to deal with all levels of management, staff and businesses in a professional manner;
! T5 r/ ^$ B% a- U• Ability to lead and develop;
0 q3 i# M% K9 j0 {! U• Background in the development & execution of business and operating budgets;
# ~+ a6 v9 a/ _, S/ {# Q/ j) c• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
4 ]3 x) o* v' @) O+ B4 U8 O• Ability to work within deadlines;
1 `, D1 b# g! H; X" m- _• High level of creativity and innovation;
* ?1 S7 A; g: y* z' B1 I7 M• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
. n2 Y8 W- ]9 U- J. fJob Available: Immediately
Bonus Plan: Yes
6 z6 Q+ g: P, j+ bWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
5 x8 ^( |5 m4 c4 n, k0 c( q% a1 [Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
5 m, S2 _; P) _# D! IManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
) H: r/ S/ m1 C6 y9 \+ {( {Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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