Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
1 v' {1 Y( c% I+ S' @' p! JDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
( Y! [, L" p9 QJob Responsibilities
+ h6 F$ M8 C7 I. v8 S8 V- i8 J•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
2 ?; Y, M& o: J3 m5 G# s•        To maintain or exceed the established standards of operation.
3 N  O1 H, Y+ o8 }•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
6 o7 z6 q+ w" }9 E2 ~+ z•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
3 ]4 d8 \5 P1 D0 w•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
# N/ _) B0 ~, p/ X" D- J•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
! d+ h9 l- Z5 f9 N' y% x•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
/ v9 f+ k' n; C* ?; a•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
7 V' q1 Q0 x  w  c; T( k• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
2 s% o0 Q) _) {+ u9 \+ t5 ~• Background in the development & execution of business and operating budgets;
" a5 Q0 Z( A; X: @; W• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
6 G" C* K' p: }4 G• Ability to work within deadlines;
• High level of creativity and innovation;
& ]1 z4 h7 ^2 b( S• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
! C4 g7 q! M; k. Y% ?Job Available: Immediately
Bonus Plan: Yes
/ P" s6 |4 I1 u1 ~9 fWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
/ ~: n4 c$ e0 iOther: Meals, Drycleaning, car allowance, medical, dental
8 j* t# a) A! W) HAccommodation: No
# }% i# D! h' J' G& t6 E* s1 }Management Position: Yes
$ o7 M( |- }0 }# L, R; Q% N" @6 w7 ~Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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