[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
1 @- E6 v" I! A! |( A: q* l( WHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
  w9 j2 h8 {6 C! a4 @( E; B% y•        Assist the ISP team in reminding clients to appointments of workshops or other events
/ I. H+ d: q5 L4 W7 E6 k•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
& e; E: C) X1 z2 H•        Perform general office duties as assigned
•        Report to ISP Program Manager
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6 g' B" i" A, z( M; i* GKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
0 ]( N6 `+ P, ]/ M•        Fluent in Mandarin and Cantonese as an asset
# \9 ~8 Q* B2 @" M•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
4 S" e* }: T% t. u/ b; \5 F+ Y* ^3 ]•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
* M* y1 }7 H' O; C# o2 k•        Ability to work effectively in a fast paced office environment
2 p# L3 o. x- J% S$ s•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
2 a1 \1 h$ L& v3 e( g•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

# E/ S  U( A" b$ m( {& B' v! `Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.