[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

8 R, A# N: j/ l* ?Job Description
3 b. r* o; H7 h& MPosition Title:  Receptionist/Immigrant Services Worker
( b- n! Q5 B, ~8 v" zHours of Work: Part-time (21 hours per week)

1 v8 L8 M  s2 q- g) wPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

' E& c) s0 ^6 I0 E) SKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
7 c  U/ _$ ]8 ?7 V, Z+ w•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( D, t- O  M' Y$ @8 J9 P& c•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
1 I3 i# P" v7 K! _5 l/ R3 G•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 ], `1 f: V5 v5 o# M•        Keep the reception area tidy and clean
& V7 Y% S2 z# x  q! O& n& i9 D! d4 K•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
" @1 A& F: J2 l•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
7 w7 L! Y- `1 I/ ~•        Excellent communication (verbal and listening) on phone and in person
8 }8 Y9 E+ x  C3 \/ f' l- }•        Fluent in Mandarin and Cantonese as an asset
2 ?3 W  x4 j- R, d+ F# O# w$ x$ G•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
7 I/ y( U( L1 g% j•        Knowledge of immigrant services

* Y  d$ d2 T; _7 L6 E5 a/ o4 MQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
% [6 p8 u8 G" h" ^4 m& r& C•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
& f' ^3 Y3 ~4 Z  P
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.