[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
" U' a  }8 T( ]" N# SPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
" e6 d+ I. m% X% @Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
+ L9 k/ S' ^9 ]8 t/ A: H•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
2 b/ Q5 y1 K7 R0 O1 e% `* E•        Welcome clients and direct them appropriately
, R$ C5 c* r$ ^; a+ g4 G3 @•        Order and maintain office supplies for the front counter
% n$ Q% v* v8 d- ^" G) I•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
5 R6 P3 Q. y# T•        Keep the reception area tidy and clean
, C, @8 X) q: E•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
) t( g/ J- |7 }0 l' g8 |3 `•        Perform general office duties as assigned
2 t# U) M! m/ ~, C! h' Z/ ^/ k, N•        Report to ISP Program Manager
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+ T$ ?2 [$ B4 ^Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
3 c! v) z" F2 }$ X- o8 {. P* |5 b9 |•        Fluent in Mandarin and Cantonese as an asset
* N5 t# k( B# F2 X& e& f$ o% |•        Good English writing and oral communication skills
% C( X, {3 w7 t& |& n9 C( [1 G% ^•        Ability to work with newcomers and general clients
& @' ~' {1 H- l4 U5 h! A* f•        Microsoft Office operation skills- Excel, Word, Outlook
$ g8 G  ^! V* u•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
8 x  n. @6 x  [•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
3 m& C. g: b8 e  D$ L( E; t•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ ]% L. X; T* o•        Demonstrate workplace maturity and professionalism
+ Q/ V) n/ w# f3 G/ v5 Z•        Ability to work well under minimal supervision
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: F- d! V$ V' A8 U2 {$ vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.