[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
. I/ {0 p# ]! B) h7 ~: O- kPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
7 U* k1 p: f! s# \% [8 u6 g* c•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
; }6 P3 c$ e* L' M5 J5 U: T* g•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
  ^; G6 t; H7 x•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
# A1 @/ h& j) ~•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
  o5 W1 U! z! V0 ]  e•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
) Y: W! I, U: R; B5 j+ s/ M* c•        Fluent in Mandarin and Cantonese as an asset
, C3 d% d2 |3 P•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
: `2 C! V$ k" q4 s3 b& `6 U; O•        Microsoft Office operation skills- Excel, Word, Outlook
/ H( @8 R2 k* h! A5 N•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
4 v( q5 C. A# ?•        Ability to work effectively in a fast paced office environment
4 U( K% b! B  h1 q" O•        Knowledge of immigrant services
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Qualifications:
  A2 F/ f* X( d9 d, }# W  `* s2 k) Q•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

9 ~+ o+ Y3 D5 `7 s+ ^7 B) RNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.