[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

) a7 M/ @( Z# D9 E! ^Job Description
7 w( V0 j3 S* j8 f) j+ ZPosition Title:  Receptionist/Immigrant Services Worker
7 f& t! P& ]9 u! P! E  O; Q- D; pHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
) C" Y4 b" {  @# D6 R3 W- x+ s- j# ~•        Welcome clients and direct them appropriately
) v& r7 g& @* q•        Order and maintain office supplies for the front counter
9 `9 a- |9 [, v% j2 l•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 C) P/ ~9 n- O5 O$ F1 k, r! }•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
. U5 z! ~' m7 z•        Attend meeting and training to stay current on immigrant settlement matters
9 |6 z* M+ y! [9 B* K: C•        Maintain front counter service files
•        Perform general office duties as assigned
! B/ p; u. ~5 o* }& @•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
6 i1 E2 [& l  S" p* l( o•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
6 G8 w/ h+ U/ Q9 I) U5 |% F; g•        Ability to work with newcomers and general clients
, B8 J2 L( [( l•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
. G* A2 g9 J5 M7 T! D8 d•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
. C  W% ^, ^& s0 [  k8 u! g
Qualifications:
! H* t3 l; E% G•        2-4 years of office and clerical experience
5 p. Z3 h0 ^1 @  ~3 O9 L- |•        Receptionist or customer service experience in a fast paced environment
* i( p) b- r( O9 r6 e•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.