[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

0 Z( t  ~( J- lJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
, u6 H* z: J# E% d1 v9 p% QWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
2 v* H  l) A' C: o•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
# _# R/ U6 S9 E9 ^/ u2 s- L( ~•        Maintain and update the information boards with upcoming events
; C, F9 ~- Y4 {8 A# O6 Z•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
, }: v, R- I4 c+ z+ X•        Maintain front counter service files
( g) l/ R  B; R, y+ u/ W•        Perform general office duties as assigned
  B% a) Q  H5 E4 t* V$ K, L$ K" A" |# \•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
* v& p  f, o: k# k•        Excellent communication (verbal and listening) on phone and in person
% _! a7 E+ f& p8 {# N' d6 _% h: l•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
8 y& o) \9 P1 K* M•        Microsoft Office operation skills- Excel, Word, Outlook
. R  Y, k0 a. h•        Ability to address multi-task and set priority appropriately
( p- I; f! I% }& F- X•        Sensitive to the needs of immigrants with multicultural backgrounds
7 K5 Z4 _" |% u* S3 c/ P+ h•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

; m1 n  }6 ^& {0 b9 n% X$ PQualifications:
•        2-4 years of office and clerical experience
$ g: `  s7 m$ g( z/ t! e" [•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

8 Z  S7 S$ q- H$ t; vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.