[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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- i1 W( M6 o' ?, D3 yJob Description
  x9 N, y5 c( D0 \Position Title:  Receptionist/Immigrant Services Worker
) w, U5 |& I8 K1 [  t. D0 PHours of Work: Part-time (21 hours per week)

1 u1 b& v# ?" a9 o( {0 aPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

  L, _. @. S* L5 C3 I% ZKey Responsibilities:
. E- A1 A: L4 x•        Answer incoming calls and route calls to appropriate person
" }0 F! K  g  I/ Q3 e•        Take and deliver messages to the staff of ASSIST
# ]9 f3 r& o. Z& k( o% Y# y  _•        Welcome clients and direct them appropriately
% m/ @5 e- a1 B) q) Y•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
& e7 K: r: U9 S* e•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
. }  R0 m& L. J# Z4 I  G•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
3 x" K; J# b& Y+ E7 j•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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& F) H3 ~& R* D9 A. Y8 T% DKnowledge, Skills and Abilities Required:
+ p& ~+ O2 B2 l3 \1 c& d•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
7 z0 _# Z; V' F' v% M•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
: @  y; [, |- B" [$ b•        Microsoft Office operation skills- Excel, Word, Outlook
* M5 C0 V% |: t1 P* D9 G4 `•        Ability to address multi-task and set priority appropriately
4 X2 z9 }% I% P•        Sensitive to the needs of immigrants with multicultural backgrounds
5 P% n- Y) A# k7 `•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
$ N8 \( Q) F# j) ~* }•        2-4 years of office and clerical experience
2 Q: ~; v& a# R/ w- j: q0 _•        Receptionist or customer service experience in a fast paced environment
: o8 N, }, ]9 \* E, |( p•        Demonstrate workplace maturity and professionalism
7 i% l, v6 f2 |6 n, }•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.