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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ) p8 H# u! w7 ^' @& T- y
" {" \( v8 T+ M: y& K1 T如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca8 H. f& R" K- c2 j7 k$ z4 k
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011% O% S3 I2 a g# \
) o& {/ q2 o& g: H+ t1 d) lScope and Purpose of Job
: u j" w( e0 J$ FEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.$ l0 _6 f1 T( C% F) ^; f
Major Responsibilities and Accountabilities
3 V% l% V- D) ~* W' I• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.2 {- {& k9 W+ M6 n2 O! r% Z
• Answering all technical questions concerning mechanical functions and software operations.
' |( M9 p f* r. X+ R; o7 _• Assist with troubleshooting ideas on technical and software problems2 T# {% Q4 K7 @; j1 ?6 ~. |
o Test all new patch versions of software prior to release) G4 X1 Q5 E. T6 ^
• Assist where needed in application questions.
% H9 m6 m' ?! C( ~7 ~, X• Check all technical documentation for correctness prior to field distribution.
4 R8 u8 g0 K! do New parts and replacement parts and installation procedures
* I3 ~$ H; s& D3 r3 Y; Jo Translation to Chinese and other languages if needed; \1 F+ J, S. ^' M" N
• Track and report all warranty failures
6 q% w# v5 a+ S* N" ]4 y! Ko Make monthly report to Product Manager and 3rd party supplier.+ e' l1 W; z; A. q- w
o Recommend remedy to improve product quality and design.1 V8 m0 J3 N. i; _& }- g% z) ?
• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development., E5 \: c0 q6 B3 \) l- ~* I1 z
o Run field Beta test sites and any new idea testing and make reports
, j" \, T4 J* `# u1 bo Assist in information gather for any new product idea.
- u! E* g% f* y5 j2 T1 |o Assist in writing and new product specification# Q9 j% F' ]; m; H* j& n0 {, c
o Point of expert contact for implementation of features/functions.. Y) A+ |' a' t2 O; g) M
o Act as technical applications expert on development team.
' U0 W! J1 |( U, E( z• Assist in Sales support & training.0 \* l6 S5 Y; T/ U: ^$ i
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools. {9 D7 ~4 m z( L& k
o In rare cases where no other solution exist to travel to customer site to solve technical issues.
1 T& x/ ^3 S: EHuman Resources and Organization9 g, L% x+ q$ V0 }$ h
• As a member of the DC team, maintain a team spirit at all times.7 ]2 u9 x) f! U$ L6 r
• Let customer satisfaction be an influence in every decision you make.9 I& c7 X _0 L. t. I# ~% p0 w6 Y: O
• Communicate information efficiently and promptly to your Team and other management.: \1 P5 F' U; F: s( l0 r1 O3 t
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6 h9 X* m* s' v( X7 nAuthority Limits
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QUALIFICATIONS2 Q% U6 ~) q3 u7 E1 v4 |4 u
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Educational / Professional Background Technical School Graduate & F1 {" L u# s! G: e8 _) `
Professional Experience (Years and Field of Activity) : |1 A, ^# h, r$ e6 j! x# |
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
9 |1 i' w) y8 b% C- Q: z% z$ ZList of Skills/Qualifications
8 Z, ~) v7 }$ O; y* y$ A• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.! Y3 Y) @$ X2 h5 i
• Background knowledge of dispensers and software % t) R7 \! ~7 |. z; q7 O' ~
• Proficient in software use and writing.
; M3 P6 {( Z8 v: Y• Excellent communicator both verbally and in written reports.. o/ d7 a: v6 h
• Ability to travel worldwide.3 ] Z0 m- }( C. Z6 a) L
• Speak Chinese & English very clearly.
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' ]1 F) {" c* B+ I' h) ULanguage Skills Read/Write English & Chinese
$ W9 b. z+ u$ ~: U% ~Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
" i# L% ^$ ]( _Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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