Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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# D) E& l1 w6 h* KPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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# Z; H% z/ o  U, U. @" }6 T- g' KKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
" F+ z9 t4 g9 U0 x& P; G9 O•        Welcome clients and direct them appropriately
& t$ g# N' {$ M•        Order and maintain office supplies for the front counter
  ]% Y7 u2 i% @& H, @•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
0 _' U  X: H/ X* _•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
% ]- y$ V# u0 O- F3 F+ Y4 P$ x6 h•        Assist the ISP team in reminding clients to appointments of workshops or other events
0 H  L1 t( G0 L+ |  w+ T•        Keep the reception area tidy and clean
+ ?9 s! ^9 }% m2 \# P- I•        Attend meeting and training to stay current on immigrant settlement matters
# {9 w/ }1 x" x1 m•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

8 ~2 c- `& \$ S  B# I  B5 v& n5 G; aKnowledge, Skills and Abilities Required:
: p$ ~% y& S, p$ U$ c•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 [' j3 u% t, b9 p  Y•        Sensitive to the needs of immigrants with multicultural backgrounds
7 V) g% I* d" ?( a% O' [5 e. }•        Ability to work effectively in a fast paced office environment
9 `1 Q1 f+ J1 I1 D•        Knowledge of immigrant services
Qualifications:
7 }  X+ v; Y1 ?: M•        2-4 years of office and clerical experience
2 \5 G7 {( D: p9 I! S•        Receptionist or customer service experience in a fast paced environment
3 y4 [/ H) v- m, q2 l. Q" X  `•        Demonstrate workplace maturity and professionalism
/ P; L" ~% H9 a•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
! X8 w; `$ V- _+ g4 K1 gNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
& ?" k  O' J4 K; _0 S. ?谢谢大家。