Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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) X, e, d" h( h. _$ W! _0 JJob Description
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5 Q6 g" n5 ]' a/ U+ W6 Z$ ]Position Title:  Receptionist/Immigrant Services Worker
8 j, I% }7 u5 n0 qHours of Work: Part-time (10 hours per week)
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. y" h4 N: C% Z( M0 Z1 g8 pPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
1 g" |) g& J" @/ W9 l•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 y7 b9 P8 G$ G/ k) f( f9 b/ S•        Keep the reception area tidy and clean
$ H& R, a, r+ ?* X•        Attend meeting and training to stay current on immigrant settlement matters
# d9 ]4 d! ?  J6 j•        Maintain front counter service files
' n% Y! _& p$ f( E; r•        Perform general office duties as assigned
•        Report to ISP Program Manager

- h- ?& m! M; B* {# wKnowledge, Skills and Abilities Required:
5 Z! f. k0 z/ X' g6 R7 y0 u•        Excellent communication (verbal and listening) on phone and in person
4 w' ~; `+ j; O/ y•        Fluent in Mandarin and Cantonese as an asset
3 r$ p4 T. n& }' O7 O7 [•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
  z; J8 V" l4 |0 `; h$ b( a+ D( p•        Sensitive to the needs of immigrants with multicultural backgrounds
/ h& D. M9 ?3 p# g$ R9 g# O% Q, _•        Ability to work effectively in a fast paced office environment
& r9 z$ t" h8 v•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
( o" l$ C( F* z& ~' R. `•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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5 ]& @5 G  A9 M, M& R( N% ?2 f5 DPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
# n! W) T$ ]2 L+ BNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
; V9 `4 F4 l: L, H6 h) N谢谢大家。