Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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$ K% ^$ M! T9 S! i; J5 }4 wPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

  z- C0 `) {3 D. ^% }3 sKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
* q8 B1 x4 v& B  D6 V% k•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
! |7 u- r( e$ _/ D$ }; s+ ~2 N6 F1 e( D•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
: `9 k7 z. m# i" f•        Attend meeting and training to stay current on immigrant settlement matters
7 D( P0 W( K1 z# R) s) H8 E3 J•        Maintain front counter service files
3 |8 {6 Z6 G; f•        Perform general office duties as assigned
0 R5 d+ @! k- Q; Y: |  E•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
( h2 @: @+ _5 }: `•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
, i8 X# \8 z1 Q9 ?+ U•        Ability to work with newcomers and general clients
( \& N# H! @1 Q" K•        Microsoft Office operation skills- Excel, Word, Outlook
; `2 F: l9 Y, R7 @4 W•        Ability to address multi-task and set priority appropriately
9 m. g( c, o8 W% n& p. }& D•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
! X& A7 ]+ |; O( m•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
1 H0 S/ [7 d3 o1 k  j; ]•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
; V: }( f' o2 P% R谢谢大家。