Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

! Y( G2 B6 W8 j5 D  f) I" ]Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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$ d) r# \6 g/ X) F* [Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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8 F2 O2 E5 n3 t- RKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( o$ w/ V) a( g3 Z& z( g•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
3 p- M1 H; ?  [3 r4 W•        Maintain and update the information boards with upcoming events
7 p$ b# c, D8 w/ I•        Assist the ISP team in reminding clients to appointments of workshops or other events
& {( n& E7 {0 ~9 H2 b5 t1 }  K•        Keep the reception area tidy and clean
. Z6 o0 x* y) x% f•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

5 o- [# q9 v& S  F# j1 VKnowledge, Skills and Abilities Required:
  _8 R# o6 O0 G•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
% r0 z' F; R0 X  v+ e' i" G•        Ability to work with newcomers and general clients
+ l; ?$ x( N- M. R$ R•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
; J  u. n( U2 k•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
# R7 Y2 g, t1 B# K; K( Q•        Receptionist or customer service experience in a fast paced environment
: }) l/ r: j5 k$ a•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
- h! W5 s4 h. T! i+ @* U- wNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
7 T5 }) I8 H3 W5 E. m谢谢大家。