Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

7 p( {( J" }5 I; F( zJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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5 j0 A2 L- F. d) _9 n* T6 m' v% SPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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1 t* L0 c; @6 `  ]/ ^% @; sKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
  T8 u' [$ D3 d; M1 h+ P•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ K3 o2 d1 `$ {•        Maintain and update the information boards with upcoming events
& L3 C% z# p) i' ?$ I5 U4 i7 N•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
/ _4 U! w+ M; |5 R" Q) d•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
: V7 U4 o3 q3 b5 {•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
& b/ g( P3 w7 p- j+ C•        Ability to address multi-task and set priority appropriately
' j" m9 K# b5 `•        Sensitive to the needs of immigrants with multicultural backgrounds
6 O7 v1 G( G% z+ r) \8 k% d$ b0 W# n•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
6 z8 Y# u5 @* [5 F% |( ]  j* n) A; nQualifications:
•        2-4 years of office and clerical experience
) A! i( h& `. B. w+ u•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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6 y0 p5 H' S; T$ V  z( `6 [Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
+ }& X; N7 {- l- p; j! u谢谢大家。