Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

! }$ i9 R) b) OJob Description

; k( F/ B$ A, i4 P/ {, N: s5 MPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

4 G, v4 N3 u7 c# O7 f( d. F" wKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
8 ]# S) o) d+ B0 _" D•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
1 v& z2 V5 k7 |" _+ o* y•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
% m7 Y) R. o, X# Q1 m•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ \) ]6 |  i; R/ h" ]•        Keep the reception area tidy and clean
1 v" z# x4 [1 D•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
( |( T, C3 s* t•        Perform general office duties as assigned
* }. d: O0 I' h. s•        Report to ISP Program Manager
" U0 ^( {; D  b" g# N  M, w! p
7 o; H% C0 l2 X) o4 TKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
$ H) [9 I1 E8 r( l" h. H# T•        Fluent in Mandarin and Cantonese as an asset
" w, t% \# m0 v, r. S•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& a/ y3 O3 h' W3 E7 U•        Microsoft Office operation skills- Excel, Word, Outlook
' H6 v1 c. ^! \- `( t# b•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
  ~5 v6 Y9 t) g" g•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
6 D9 @) J8 ?" J+ Y! h% ]! J•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
2 ^! [- u% ^4 F. I) x. }+ C•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
3 S& d. ^5 @8 l2 I& Y3 H( ANote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。