Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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+ e) Y1 Z4 W5 V" @# V) eJob Description

9 M6 u) G' Y, b5 JPosition Title:  Receptionist/Immigrant Services Worker
3 j4 N) R7 @. j. t  tHours of Work: Part-time (10 hours per week)
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2 o, l7 Q( w* n% R* R3 t5 kPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

/ Y  I( b2 p; u. q3 @Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
" r8 G$ X# v/ B, g1 A) j•        Perform general clerical functions such as photocopying and faxing documents
; c$ V7 x: v! i5 l" z6 @' d* Y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
1 f; Z/ F- }- v5 v•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
9 G3 j' d$ ]' V6 F2 Y+ |•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
# w/ q# r5 N+ y. s•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
; [* k" Z/ c0 L# Q% Q7 S+ i•        Good English writing and oral communication skills
& s! ^7 ]* G. Y% {& R•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
6 G5 W2 `  Q# C•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
% F7 H' I( l8 b•        Demonstrate workplace maturity and professionalism
# [4 ^& n$ z' a) y7 U•        Ability to work well under minimal supervision


) R2 p3 i2 ?$ p) T/ H# CPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
% ]4 `7 T# \" b; P, @3 H1 Q' W/ bNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
- t# z! S; |! I6 g谢谢大家。