Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
0 X" Q) n2 j4 B" kThe Customer Service Representative is responsible for responding to client inquiries both in
% s1 L4 J0 G9 U' fperson and over the telephone while supporting the sales team by building and maintaining
1 j& z' M, y: W4 Vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
$ O; r" a2 U' j" q· Respond to customer inquiries through inbound calls and busy walk-in traffic;
9 T. d5 O1 q; ~  X( c· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
' m" Q$ L* w$ a$ C$ C9 Y" g· Process special materials orders in accordance with standard procedures;
2 k- Q& @, c9 Z; N8 q$ C( B6 _· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
- ]* N$ a3 w! ?+ r" h/ W· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
( c, J6 L/ K  q· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
+ X9 e3 c0 t) U- @* J# f& M· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
3 K3 e* s' ]( L" [, W# }· Enjoys working in a fast-paced environment;
/ j4 H# H% ~% ~0 \4 WWe offer:
( d6 M2 l* y! O· Competitive salary packages;
· Excellent training programs;
: U0 \1 k) e. F3 Q- \! P· Opportunity for advancement;
5 f' n& |2 e9 a1 q· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
6 D3 w+ E& N. V2 r, q· Stimulating work environment.
) e" [9 T7 [8 @: K9 e8 @TO APPLY:
Kaycan Ltd.
5 _. g0 Z5 j+ m8 s6 |9 j9 s+ [c/o Human Resources
Fax: 514-694-2674
# ~6 f' o2 {& @5 O+ IEmail; careers@kaycan.com
Web: www.kaycan.com.