Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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6 v4 I% E! m8 m8 ?, lThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

Reception:
) u, g! b! p. V) e# N1 N•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
1 r5 M" l0 S% r& C•        Answer multi line telephone system

/ Q" W  \. \/ z5 w  O. E/ dAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
5 I1 p% s+ Z  P3 U* L•        Generate monthly reports and statistics
) [$ U' w9 f! h- b; C•        Organize and directly support group materials and documentation
( U* Z* I5 i8 S! G" t9 W•        Process payments and complete weekly deposits
$ A6 K, P- v9 \% ]4 T•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
0 s* t! a6 U, ~3 B( }•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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2 K% m1 L0 N7 l) lQualifications:

! c+ f- ^+ B& Q% L+ K" Q( b•        Minimum two years experience in areas related to office reception and office procedure
+ n$ {$ S: Q0 C& x: t  L•        Proven experience and proficiency in Microsoft Office including ACCESS
$ h+ \$ K* S1 B•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
% k; H2 f+ M" U# a0 T. _, T9 b0 Q' m•        Strong customer service skills
•        Strong organizational skills and abilities
5 y7 ?: Q7 w  V$ J% `•        Knowledge of HOMES database an asset

0 A9 O; w# \6 j+ DHow to apply:
& k( b' {+ b, Z" o* `+ m( ^) FPlease submit all resumes to the Recruitment Coordinator:
6 o7 G, \/ p- t8 X8 wEmail: recruitment@ywcaofedmonton.org
9 {" b4 L0 M% Z! o8 \Fax: 780-425-7467
Application deadline: October 22, 2010