Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
- y- j3 R" d6 [
+ P+ `: R$ K% X2 X  |. n% t+ b( ]This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

) Y8 h: y2 t* Y  i: z( O: ~0 KJob Responsibilities:

Reception:
& P2 z) X2 E; F* M•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

" U3 {) d! i8 ^* j- ]Administration:
- m5 x3 s  _" }) I•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
- B. H9 e: ~1 `& P( v- U7 b•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
& L: m6 ?8 y1 D" D6 ~! W' z•        Process payments and complete weekly deposits
' k; A3 y6 p% j3 H6 J•        Write and revise business correspondence and forms
8 F: U- m. O; t* t( V•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
  I- V2 q8 @  H$ h0 g" k•        Thorough knowledge of services and programs offered by the Counselling Centre
) l! c+ R" h) {4 c, s•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

. Z" J/ \0 t0 g7 N•        Minimum two years experience in areas related to office reception and office procedure
5 Z" |1 i, V% @+ E: C•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
( ]. H; b) d' R9 N8 }  F•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
( K7 w4 g3 f; {4 w  p1 M: F•        Strong customer service skills
$ R1 e! y: n% D" Y+ U& V2 U+ F•        Strong organizational skills and abilities
5 I% q- _8 L7 g9 [& z" f•        Knowledge of HOMES database an asset
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- s1 z# a* D+ M' O( K9 T$ P- Z! }/ qHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
1 [% t3 ~$ |$ e, x% q& y& F( GApplication deadline: October 22, 2010