Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

: M/ \$ D/ W$ d* }  Q  K3 h8 KJob Responsibilities:
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$ w' s8 Y" o$ [! x1 H6 @5 ^0 t3 J; AReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
5 I. ]; J" R# ?& k  `•        Answer multi line telephone system

& T8 o8 o2 W' Q4 j6 g0 NAdministration:
& Q7 D" G% v9 Q$ C% o: m•        Schedule client appointments and counsellor workloads
+ S0 |; v2 F4 `* z7 ^3 S* `•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
" m- V4 a% v4 i' t•        Update and maintain databases
  q$ L1 E; a8 A3 Z' H2 e•        Generate monthly reports and statistics
4 V; B! K) p3 ~5 i4 f•        Organize and directly support group materials and documentation
+ w% W1 ]  @, k* t% z, |% t% W•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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" T3 p% p! o' `2 _& G  C•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
( D/ ]; Y: G2 V4 t% J•        Excellent verbal and written communication skills
- r' d" U6 v1 f6 Q3 `$ b1 N•        Detail orientated and ensure accuracy in work
7 i' e/ v* N+ s5 z1 A& @•        Able to interact positively with a diverse population
" y. L' ?/ ?+ u6 k& m1 K6 g" H•        Strong customer service skills
+ w. E; B7 G/ n' i5 R. W, H5 `2 b•        Strong organizational skills and abilities
; t& ^1 Y' U) k. P/ i# p•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
( @) |7 q- C' ]1 p+ a7 ZEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
1 ^7 S! i% ~( TApplication deadline: October 22, 2010