Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

( _9 z, a8 p  D7 mThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
6 t( `. D; e4 w* _1 q! q" s4 R$ U/ V•        Answer multi line telephone system
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7 f  X2 D; m+ g3 A1 V# I$ O+ EAdministration:
" B1 V/ o+ B0 i. w6 c3 ]•        Schedule client appointments and counsellor workloads
! p) r$ a; T: f7 m•        File and organize paperwork and files related to client visits
0 Z! e* E$ [9 d/ k9 u" P8 u! ^9 A•        Input and manage high volume of data
1 l; ]' {: J* A% X% ?•        Update and maintain databases
+ D. z9 f/ W4 i8 }$ C2 L& {/ Y•        Generate monthly reports and statistics
$ @- w$ [: E# f* W, }# |2 H•        Organize and directly support group materials and documentation
( R6 v5 o* E0 j9 X5 N/ O•        Process payments and complete weekly deposits
/ `, Y# ?5 ]' _( n2 P/ k  t•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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4 r  s/ |9 _, v! k& m/ T( E- J, u4 W•        Minimum two years experience in areas related to office reception and office procedure
+ ~, [* r6 d5 A•        Proven experience and proficiency in Microsoft Office including ACCESS
9 i( m% S4 F' S•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
- J8 _" r. q  h8 G•        Able to interact positively with a diverse population
•        Strong customer service skills
, F6 P& `. O- Z0 b8 U) s) U, l•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
/ m' m  Q, |( r; M' }/ S3 B: r& {; \Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
7 U# Y/ L! v6 D0 o4 |; x3 SApplication deadline: October 22, 2010