Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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& u: k! S  k& r. e6 E: X) g( ]! kReception:
1 e7 z: r' ?; N•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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* X+ o1 a6 o0 z# p7 x+ L" a" wAdministration:
4 p9 y; G2 @) \•        Schedule client appointments and counsellor workloads
/ [0 b7 k- t, E. r8 K% q•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
2 e4 W. N0 J1 p! J) U' U! `•        Update and maintain databases
•        Generate monthly reports and statistics
8 ~# |! l2 y# ~! L, b" @, i•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
( m6 [3 o+ j0 F; T, D•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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; M3 z$ K7 ^! G# O: R% ^•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
8 R) j1 N5 \2 |# D% p•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
0 Q( g$ `) }/ _3 `9 Q•        Strong customer service skills
8 a" f6 N: Z! V•        Strong organizational skills and abilities
+ h/ y4 O9 p! q/ H- I•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
; Z8 d( x2 i1 l- g8 T: R" k3 dEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
! s( R" V% B0 }: N% LApplication deadline: October 22, 2010