Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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$ ^" h! K: g& I8 ^' [This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

/ }9 \6 d+ s! g  ]0 ]% m) c2 c" n( FJob Responsibilities:

% U3 i+ [0 D7 N1 aReception:
! o2 l6 M0 s$ `" H! S9 W•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
6 ?) _4 S) M8 H  z5 L! P•        Answer multi line telephone system

Administration:
  S* ~, P" `& q8 l7 C0 {- `$ P•        Schedule client appointments and counsellor workloads
) j- M& O( K+ k& a: f, o•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
/ {9 d  f, P4 P5 S•        Generate monthly reports and statistics
8 {% j) ~+ F+ V& H# x  R/ P0 R- C•        Organize and directly support group materials and documentation
+ g" w9 z* b& B•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
% h# X4 ^8 T: W6 l1 _6 K. j$ \•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
' s5 e+ c! ^+ L4 b  H•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
0 n# l: H  y. @0 K- D) H" T& d•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
& G8 F* Z% p7 B; }/ X; x•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
( G  @& w: a- i. W2 Y•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
! s6 O8 P$ Q" hEmail: recruitment@ywcaofedmonton.org
: c1 f- L) e+ s0 qFax: 780-425-7467
Application deadline: October 22, 2010