Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 {6 J/ j8 c/ `1 u+ BThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

3 W- M# [3 |% G' M' {Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
# k6 F4 C" u" y; u6 ^•        Schedule client appointments and counsellor workloads
! F! N! B3 h: T  L4 ^# V2 _•        File and organize paperwork and files related to client visits
) Z" W% H; r0 C. x•        Input and manage high volume of data
' E7 A# e3 t/ B& z•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
; I3 [6 A7 Q, k8 g' v+ g•        Process payments and complete weekly deposits
" V' k+ s& S4 \" M( @•        Write and revise business correspondence and forms
* ?$ s3 G( y, X  {( R* K7 ]•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
7 v% [9 N2 \0 @& L5 F1 T2 a7 \; H, \* t•        Thorough knowledge of services and programs offered by the Counselling Centre
' f  Z2 ~6 t' }8 p$ A•        Ability to handle inquiries about programs and services to other community agencies and to clients
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0 X+ X* l. \/ g# w, [Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
9 O7 `# ?9 X. r: s) ?•        Excellent verbal and written communication skills
$ W5 Q+ `& x" Q& k' w! T•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
. ~/ s2 E- K+ m" U# m•        Strong customer service skills
+ C. G$ G2 b, r9 B* p3 {. `•        Strong organizational skills and abilities
8 G" y; I7 I( J, e% x3 b•        Knowledge of HOMES database an asset
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How to apply:
- q: k8 F+ z! d: a6 o, QPlease submit all resumes to the Recruitment Coordinator:
8 M+ i6 R) j+ n- T1 g5 UEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010