Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.


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9 `, t/ D8 c+ O- w0 F- tYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

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In this position, you will:
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6 Z' z; T) S4 cProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
1 i" a$ B; o. z3 L2 Y5 qHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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/ }1 O+ h0 d; ~Qualifications  
1 j2 r8 X8 \7 \+ i$ y8 b( JRequired Knowledge:

8 \" @0 M' |, o2 s$ vTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
0 W9 i  a+ i6 M! d; NSuccessful experience in a customer service environment.
; y" ?; ]# S  H2 P4 c* qWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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1 b- k+ f* h) [) t  N0 k1 oRequired Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
/ [# o4 M0 f( U6 u+ D4 K  ]& r( FStrong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
: H' _1 {, Y( f4 OMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.


8 C. w/ G5 Z$ q+ X& ?4 ` Additional Requirements:
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# i: D! J& Y% N! k& k+ S* `Reliability and regular attendance is essential.
! ]9 l- E  p) k. i! tMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
; Q# [9 I8 ^( n# {Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
/ d2 g9 H" N: m7 \1 V* |. yThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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/ J) ?4 c4 d9 s1 c  o1 ^- } TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
We have a passion for growth
- ^5 `" M: Z! B, pWe believe in spirited teamwork
We have the courage to innovate
  
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  c' A4 i: D4 d, S, h8 Q' B: WAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

# _" S( f) [! Q/ L) ~* u0 h* ?现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了