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Customer Help Representative - Edmonton – ADV1474
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& j1 @# v O' AAbout TELUS6 y8 i( k9 o( b( V7 J
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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! Y6 W6 X* \- L+ \* M+ MKey Responsibilities:! @) u3 J1 V$ t8 E$ R3 [$ T" d
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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4 h, s" C1 k$ |, O) q2 ?You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ' r# k. O% I, `$ }
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; c$ M) i0 n$ @0 b7 ^ In this position, you will: + x$ _# N6 H' b- ~9 c4 k% K9 `
2 Q- E* K* F! K3 r0 ?$ Y; L, SProvide service to TELUS customers.
7 t2 O3 R8 D) |2 K# {2 wIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
, X7 l1 M: S, l$ b. v& Q9 `# THandle all inbound queries and advocate resolutions to issues in a timely, accurate manner$ H& O% B5 E" X; [5 N
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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* e5 z9 b) i5 F2 J6 ?You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
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Technical knowledge of data/IP products and services.
' A( O a: S1 n! I$ pTechnical knowledge of voice products and services is an asset.
: {" {2 G$ e3 z+ RTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.0 I5 v7 x: ]1 C6 M
Familiarity with trouble reporting systems is an asset.) a( I, i# u6 `/ {7 T- ]2 H
Successful experience in a customer service environment.
: s7 ]/ [- S2 \Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.; z- Q' X+ H3 b* b
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6 R9 p6 T0 u8 Y8 N" P0 F& ZRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
9 x8 r) r9 g: P6 r' x0 V7 fStrong problem-solving and trouble-shooting skills.
/ L+ S0 {* ]( d" }% O: b) B0 yAbility to work independently with minimal supervision.$ `: ]7 g/ @% U' s$ B5 i$ P1 s
Must maintain a high degree of accuracy and attention to detail.
+ E/ h0 S% }* m) V1 m' XAbility to effectively compile and analyze data and make sound recommendations.
+ f/ d5 j, e: v3 c! W8 LAn aptitude for recognizing and creating sales leads is an asset.+ { K8 }3 Y7 M& _$ J2 ]( ?
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- t) U# ~; ]8 C2 B Additional Requirements:
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Reliability and regular attendance is essential.
: ~6 j0 _2 | x5 t8 ^: PMust be able to work in a measured and monitored environment.
/ i* @- a$ N6 T0 ~8 [, AAbility to work efficiently in an environment with limited ability to move about.
7 `) u- v% ], C0 `% VMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
! d7 i1 e# \$ K7 }The successful candidate for our Customer Help Representative must meet all applicable testing requirements." r" ?/ D! A" e( J* |
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TELUS Values in Action* T$ d% I0 T% E+ E
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) n3 _% N5 @9 v/ G- l" ]TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;6 i* b( m3 ^1 x G
$ t' y+ _8 Z- ~+ y# t" n( a: }We embrace change and initiate opportunity8 b+ u2 ~/ T/ q L
We have a passion for growth
& ^1 z; R5 m& Y7 d+ X- [We believe in spirited teamwork
2 ]) N' a* D- J/ Q! v* \7 w1 a2 dWe have the courage to innovate5 ^0 Q! {$ ~0 X2 t# n
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6 F$ b% W' s0 E# M+ l$ e- sAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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