Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

! J" R+ ]; j) H0 k  ]' sAbout TELUS

( S3 u3 x; p9 HTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:
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$ f: s4 c/ J2 E  CWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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4 \; M4 `$ P4 f+ {9 A$ c In this position, you will:

Provide service to TELUS customers.
8 T, t! r+ Z; I2 _1 hIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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In return:
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: v) X0 {, [2 O# ]/ b" yYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
Required Knowledge:

( u  l! F) T% |. s& ?Technical knowledge of data/IP products and services.
5 Q0 |/ c( A# J# zTechnical knowledge of voice products and services is an asset.
6 ~: u& O- H. X% O  g7 X. e! h1 D5 N* |Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
' B* Q: t" C' Z9 T3 _! WWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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+ r3 j# u  _; @0 T: v! R& kRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
1 U  t" ?) Z  {1 m6 W: k  `; {Ability to work independently with minimal supervision.
. {' V' R3 T  W6 t; tMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
) s$ E0 J" ^% a, f0 `+ ]9 kAn aptitude for recognizing and creating sales leads is an asset.


Additional Requirements:
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! ~1 i. h8 {. z& f3 d9 V" E/ KReliability and regular attendance is essential.
8 @" T# I4 n8 LMust be able to work in a measured and monitored environment.
  n1 w4 \/ ]: S6 g! B6 k( S: _Ability to work efficiently in an environment with limited ability to move about.
5 ~  N7 K3 `2 C0 jMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.


$ L, z+ u8 T5 N; D5 h, `  G4 { TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

* G& |7 d8 E0 t5 P0 ?& zWe embrace change and initiate opportunity
9 E0 }! [9 S0 {0 h0 zWe have a passion for growth
We believe in spirited teamwork
4 W: t! Y2 W3 R- D6 R9 vWe have the courage to innovate
  
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$ z" M% t2 I6 {/ I7 G3 Z! ~3 J: JAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了