Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS

) @8 I3 B2 b% H3 E9 K' UTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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8 H, J  j$ B) t, `0 A1 \Key Responsibilities:



We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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- K! S' a; M( F, @' FYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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* x7 |' {& }: u) F& [! G9 k In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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' V" y1 i: Z. d1 z+ Y+ wYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
Required Knowledge:

Technical knowledge of data/IP products and services.
* o* _% S- E$ R/ v8 vTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
; I8 h+ @/ C# m/ J* i, ~Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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+ x( P# a7 ^; h1 [8 a* y  B/ cMust have exceptional interpersonal, oral, and written communication skills.
+ G" n: `7 l( _4 Z$ S) h# iStrong problem-solving and trouble-shooting skills.
, `1 e; ~+ |2 p) a! ?% QAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
' q' \' j/ V9 V: J& UAbility to effectively compile and analyze data and make sound recommendations.
+ c4 I7 t( i2 D) s3 i" z8 q$ e9 zAn aptitude for recognizing and creating sales leads is an asset.

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Additional Requirements:
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8 a/ p5 T) {' P- T- |$ c2 E( d. eReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
" {) T0 D+ J$ k' L5 p3 m$ h9 G$ {( NMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
5 C/ C) [- f9 }5 ^- \1 h" Y8 \+ Z1 F- K; WThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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# S6 H. {. B1 a TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
/ O+ q6 b3 X. \  vWe have a passion for growth
We believe in spirited teamwork
' ]( h$ N* k2 ^. dWe have the courage to innovate
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5 U' `2 N( W$ p5 J& z4 W4 GAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了