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Desktop Support Team Leader
Systems Analyst III
7 u8 V- i5 C: V+ s5 {: p+ UJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
6 N6 w4 x# Z4 b0 SCSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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2 e9 X# p) \6 i* ~2 G+ XFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

+ w, r1 \: L" {2 {! q3 N/ J· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

4 \3 w, r$ E2 [% A+ K( r8 k· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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) n/ I2 x+ T0 E' m4 \· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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7 }3 q, K  f; P! P* U; ?· Performing quality assurance for work performed, in response to customer requests.
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6 z% {1 G5 N5 \) n· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

+ Y7 e: J/ f! Z- r# _· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

6 q! i- O  m0 X· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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" [6 o: C5 M- ?& C0 J· Strong technical, communication skills (both verbal and written) are required.
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8 Q7 @# r; j/ a9 ?· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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4 u4 H. w+ ~5 x' Y· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

- i' K* m, e7 D· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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  e9 }7 B( P5 R4 S1 @+ XSALARY RANGE:

) H9 \% q3 i: t& n+ g& e21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

# r7 _0 K6 g5 aCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

1 d: ?6 @3 F" A" k* R/ a8 H" ~2 r/ CThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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' F* a6 G, J3 ^+ R  [. T8 Y& T+ qOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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