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Desktop Support Team Leader
Systems Analyst III
3 `" j. F  F- v$ d' U. k& e' F0 v4 FJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
8 U* v9 D+ p2 y4 O. M# NCSU Local 52
& L: R& l* Q- i- f" B+ V* mCorporate Services - Customer Support
7 ~3 ^+ g( f% q+ DWork Location: 12th Floor Century Place


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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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& q8 f9 f8 R* S0 B- K. i0 y. y, f· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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$ t5 o2 y( H5 p% G) ~' W· Working with other operational areas in maintaining an ever evolving desktop support model.
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6 w, ?4 y  d! I# h· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

6 C# T5 O! E  m$ c1 `· Establishing standards, procedures and documentation for the Desktop Support area.

! h- R! P! [3 [- ~1 e; m· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

$ X) J! x* D+ G· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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6 g; {+ x* |- X3 W3 p5 e' t· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

/ P  @% O0 J/ F) C· Strong analytical, problem solving and project management skills.

$ S2 i! ^8 r0 m· Strong customer focused approach to delivery of service is essential.

% k5 H2 q- Z% u· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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2 `' A6 }" R2 ~2 s1 H33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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" c6 I6 n/ D5 ]3 M- QSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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. [% U, T2 R" R% I4 V1 x/ TGENERAL:
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% j! Y3 E7 H0 k) T- oCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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5 p+ B; u8 C8 _8 q; [* sThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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" L( e  q1 M+ d3 ~- W7 pApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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