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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
3 T2 y  _* r, y& v$ LWork Location: 12th Floor Century Place
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FUNCTIONS:

8 F* X+ ^+ {  f  KThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

- \2 L3 P3 T) s) ]8 |, j- x6 b· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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* h3 ?( L. ]+ `6 K$ }· Performing quality assurance for work performed, in response to customer requests.

+ @1 C0 M. @: v. a8 L8 {  M4 S· Researching, planning, producing and presenting technical recommendations by formal reports.

4 e( i' X4 k% b1 U: {* v( j9 g' j· Establishing standards, procedures and documentation for the Desktop Support area.

: p  [* k/ ~! V1 e& B* {· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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0 W* s$ j6 a, g4 c: xJOB REQUIREMENTS:
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1 X0 ^) E- R, ~+ z' t· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

; m: p/ T% ^+ b: @· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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1 ~% x5 ?4 f9 C% ^1 b  e* R· Strong technical, communication skills (both verbal and written) are required.
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2 d: f! ~6 B. {5 n3 R· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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! ^* H: r0 Z4 A; z8 W· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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3 }3 m3 \! W4 w7 c21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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/ a5 G! Q# i! W! l* @3 Q7 OGENERAL:
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! E" d4 e5 U* {7 a2 _Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
0 D, z! a) D! HClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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