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Desktop Support Team Leader
3 \8 Q  a1 ?8 x! g" OSystems Analyst III
% B! a) M- F7 h# r* g7 w/ y  `/ \Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
9 L9 b% u9 \# X) H4 k# W- P6 I/ ?CSU Local 52
Corporate Services - Customer Support
+ t' r1 u/ \, Z' hWork Location: 12th Floor Century Place
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FUNCTIONS:
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  A0 @* ~( b; E0 d# }, C+ BThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

9 Z2 O1 ^* ]5 x* r, D· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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/ l5 ?) S& y; [6 C+ T( B- }/ ~5 E( {· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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9 l) G$ [% n0 Y% c- o1 r6 e' _· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

( m: i3 z8 S. H: a* \· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

8 z/ e* n' B: m· Demonstrated expertise in streamlining of processes to improve operational efficiency.

3 r5 Z# W- |" q; C, a9 O· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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! W/ \$ U7 y( Y1 ?& M" T, n$ xSALARY RANGE:

( H# V+ |9 H+ W2 j21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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- M2 u" s8 P( f. I1 ^GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
* X7 [. K( z1 b2 w" _Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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