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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
, c' ~; a( V+ z4 e7 F1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
  r/ d% r" j0 E: t' _Work Location: 12th Floor Century Place

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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

* [% F/ o! v; ^* e- k1 f% P· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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! S& ]0 F! S8 T6 p+ \7 I4 K· Researching, planning, producing and presenting technical recommendations by formal reports.
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/ [3 r" a- B% L· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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# D+ s9 x7 g- B. n& x2 x+ d! g4 kJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

! w2 c6 @5 k) h8 x2 `. P· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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0 }' u  {  l9 S. X) H' Y· Experience in supervision, leading,and managing a team of technical experts is essential.

* u1 R  z' d) h8 r, W! m· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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7 V1 V% s* A; p* r· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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- C7 K* @- N6 f5 f33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

/ c. q1 w! s& R$ b6 HCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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/ a/ e/ Y+ s. a3 \) @The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


2 G% q& w( E+ p# `) y$ l% X0 NOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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