Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
: w% M5 `$ k9 ^- ~Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ [3 u+ S( A$ M3 z) e: |Position Responsibilities:
+ S# B& @! Z3 H( c4 x•        Installation, configuration and trouble shooting of software for process control
+ H2 O2 N% L8 [. d8 Y$ o/ R$ r•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
$ i8 I/ a0 r% `# D•        Managing customer expectations
•        Documentation of technical procedures
6 G5 Q  l, r+ h" V& W•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
; u1 \4 b3 L' c4 \! ~  h6 R3 R•        Site services worldwide
•        System training
) N# l) Y  t# ~: k8 o•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
" N; ^5 [) Z+ k•        Customer service skills
' P7 _7 T5 v  A* n•        Technical writing skills
•        C++ development skills
6 Q% C5 _( |* |* C•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
' e8 q/ [3 t9 I1 M1 X" N•        Comfort dealing with multiple and varied assignments
% [& n  x1 V- ~  v) q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
0 a! t" N) e9 R4 P9 ^•        Ability to work independently
9 X  d2 s* o  w* m•        Ability to communicate fluently in both English and Mandarin
6 }) F( ]$ H: {$ q* H1 nExperience and Education
•        Technical degree or diploma
! ?/ I7 L1 W  O5 F•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.