Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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$ d8 p0 h# u. X  `If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
9 Z2 O& b+ g: F•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
2 i. V- H4 e6 R/ a; w' E•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
# v0 C  s! @0 H: }7 ~4 C$ ]0 }•        Site services worldwide
•        System training
) ?) G- u8 P# ?8 j% m6 r•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
" z& A$ C8 v- z$ c$ q6 E6 g; lSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
" i2 D# H4 {1 ]1 t•        C++ development skills
+ o/ i! f5 q% M' q2 Y- Q•        Software Trouble shooting skills, or the ability to recognize external issues.
% I2 y6 ]6 S, M•        Network trouble shooting skills
) `; ~' _& e/ u9 Y•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
) [; |0 x! n2 t- L; ~! T, d( r•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
; }, H$ |- _6 f2 ^  _! }8 m•        Technical degree or diploma
9 s# i2 o+ l! X$ Y, w2 |•        2 years experience in a technical support role
/ {8 u3 |/ ?$ XMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.