Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
9 X+ f6 O. j; s2 o/ H5 }Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
8 S$ z& t4 [: w4 M6 w7 i. r•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
2 p7 {) B3 V; S! L% A•        Trouble shooting client network issues
•        Optimizing system configurations  
% \0 O( g2 P5 [0 |•        Low key software development tasks (not a requirement)
' T, u, S: `& O. R$ l•        Responsible for maintenance of internal ticketing system
3 U" m  w: l" D- m•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
  f! V- c2 a) e: l4 r( l) }•        Communicate and translate client requirements in Mandarin
4 F3 d$ R# e$ S1 j' z0 v, U•        Work evenings as required
3 {. |3 ~: u  m6 K3 s& a3 CSkills and Knowledge Required
* g  k- }2 A5 B2 Y% q' W7 ^1 J•        Customer service skills
! z' H4 O. j5 L  E( e8 I; \•        Technical writing skills
$ T3 A( n8 B1 V•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
) K1 C% K# W" t- X5 w' G" O•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.