Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
6 E8 d& p$ ?$ T3 M6 L) A3 d1 GContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
5 z" o0 p( u# u6 ~) @Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
* M$ h# p$ I: k" S" c# f•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
6 ]3 @/ K% M& A/ M% N•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
( X3 y. n; \7 }' n9 t6 l, Z* u6 ]•        System training
; ^( G2 p, L: K) j•        Communicate and translate client requirements in Mandarin
! _; ]' g8 V2 p- F# w7 V+ ~•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
/ N* @- _3 W2 v& `•        Technical writing skills
8 N- P5 N  m. \' i: N2 c" Q" M•        C++ development skills
8 R9 L4 c9 Z% Z0 d•        Software Trouble shooting skills, or the ability to recognize external issues.
/ h8 r; [7 W! x. D•        Network trouble shooting skills
6 @# K; z/ k# {* k•        Excellent interpersonal and team skills
% v! l0 _8 O6 q/ ?4 d- h•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
$ P6 ?+ ~& ~: }" TExperience and Education
8 Z% A+ G& v7 `3 @•        Technical degree or diploma
•        2 years experience in a technical support role
8 v( j/ G, i+ Q$ EMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.