Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
; |* \0 C1 X0 N0 t- h( NPosition Responsibilities:
+ ~3 p) I+ `, c1 }•        Installation, configuration and trouble shooting of software for process control
* t7 Z* l: m4 X. ]$ i8 [8 u•        Identification and replication of software defects  
- z. E, Y# ~9 Q# d1 Y! ^- D. Y•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
& ~& C8 V; O7 P9 G$ T* u) ~•        Trouble shooting client network issues
- M( g% W. u& `•        Optimizing system configurations  
* Q8 _+ r9 w& W% F* X& r•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
6 B3 g! O' ^( B: M% J( D" V•        System training
•        Communicate and translate client requirements in Mandarin
' D$ S" _: x7 W* F" u•        Work evenings as required
. ^5 ~" ~# Z6 Y1 j+ K% }Skills and Knowledge Required
8 P: r$ E3 J) |4 c. x& s•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
2 f/ @7 m4 m& \•        Network trouble shooting skills
* H, R* D, q' {& D+ m7 q•        Excellent interpersonal and team skills
# M4 y( x/ b8 ?- s: F! W  K# X•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
: s4 w( C5 _* W' [! Z, D5 G•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.